Self-Service Solutions Portal Suggestions
Two Suggestions for the Self-Service Solutions Portal:
1) When one reads the solution using the search functionality, the solution write-up does not show the line breaks / spacing between paragraphs that were inserted when the solution was typed up. Formatting this will make it easier to read
2) When someone types up a request, it would be great if the keywords in the title of the request were used to search the solutions portal, then before submitting the request, an intermediate page suggesting some possible solutions showed up, and gave the requester the options of viewing these possible solutions or confirming their request submission
1) When one reads the solution using the search functionality, the solution write-up does not show the line breaks / spacing between paragraphs that were inserted when the solution was typed up. Formatting this will make it easier to read
2) When someone types up a request, it would be great if the keywords in the title of the request were used to search the solutions portal, then before submitting the request, an intermediate page suggesting some possible solutions showed up, and gave the requester the options of viewing these possible solutions or confirming their request submission
Topic Participants
moaluko
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