stop the clock
Ever since upgrading to the latest version of Service desk plus this week, the 'Stop Timer' function is no longer available??? Is there a fix for this??? thanks PEte
request form customiser
Just wondering if it is possible when you add extra fields in the form that you could choose where in the form it would be placed at the moment any extra fields get added to the area under Task Details Would be good considering that you have a choice of where to add the fields I have a couple of fields that I want to add to the top part of the form under Request Details
Printing Question
Is there a way, or will there be a way in V5 to print out a page with all a technicians open requests? This is a feature we have been looking for for some time now. Thanks!
impar
On having sent the mail to the technician he(she) says that one could not have sent
Issue Manager integration?
Any plans to be able to integrate Issue manager and SD+?
Database Conversion
Hello, My organization is interested in using our existing free-level database with another AdventNet product (SupportCenter). Is there a tool to convert or redeploy an existing customer database between products?
Form leabel change
i tried changing the labels of the SD+ to arabic but got so problems with the font. :?:
Removing Purchased Licenses
I am presently trialing this software and it seems superb, but I have accidently added to many purchased licenses to the system and wish to remove some. IE I have added 100 and it should be 70. Can this be done.
Spelling Error
Hie there..i was going through your software and when i'm trying the report, i saw one spelling mistakea under asset. Which are "Warranty Expity Date" and "Expity Date". Hope you guys can fix it. :-)
Search Solutions returns error
Hi, A few days we have problems with the search solutions function within SD+ 5.5 Every time we want to search for a topic we get the following message: FAILURE : Unable to search the solutions. Please report the problem to the system administrator, with the Error Code - 1.158.822.339.876. Does anyone know how to solve this? Thanks
Cannot register
I tried to register myself to this forum but is unable to do so. Gave me the following error "You have exceeded the number of registration attempts for this session. Please try again later." Can someone tell me what's wrong?
Unable to see notes in Purchase Orders
When I approve a PO, I can enter some notes but these are not viewable from the Purchase order detail form. How can I view these notes? Thnks
SLA based on first contact
Hello, We have our SLAs based on first point of contact not resolution time. For example: SLA: Urgent We need to start work immediately. But the latest within 60 minutes. Any ideas on how we can configure our SLAs in the best way?
Export to PDF or Print
Hi! example: I wan't to export to PDF or to print following: http://helpdesk/ViewWSDetails.do?wsId=1147 I hope you understand what I'm interested in. Anyone that can help me with this? Best regard, Thomas
Preventative Maintenance - duplications
I am not sure if this is on the list, but could we have the ability to add multiple instances of a PM (and also the ability to create a PM from within a job request)? For example, we want to be able to schedule similar jobs to check the validity of a client's back up every month and it would be useful to be able to set one up as a template and then roll it out for each client current and future. Thanks
Creatinga ticket from an SBS2003 report
Every day we get a number of SBS2003 reports coming in to us. Normally we read them and if there are any errors that need attention we create a job in SD+. It tried to email the report directly to SD+ but towards the lower part of the report (where the Critical alerts start) I got: Critical Alerts <table class="MsoN Any thoughts please? What we want to do is aim the emailed reports directly at SD and then create a spin off job from any that need attention. Thanks.
Provided query is not executing
Below Provide query is not working:- select wo.WORKORDERID 'Request ID',TITLE 'Title', DATE_FORMAT(FROM_UNIXTIME(wo.CREATEDTIME/1000) ,'%d-%m-%Y %k:%i') 'Created Time',DATE_FORMAT(FROM_UNIXTIME(wo.COMPLETEDTIME/1000) ,'%d-%m-%Y %k:%i') 'Completed Time', MODENAME 'Mode', STATUSNAME 'Status', aau.FIRST_NAME 'Technician', DATE_FORMAT(FROM_UNIXTIME(woh.OPERATIONTIME/1000) ,'%d-%m-%Y %k:%i') 'Operation Time',woh.OPERATION,aau1.FIRST_NAME 'Updated By' from WorkOrder wo LEFT JOIN ModeDefinition md ON wo.MODEID
Preventive Maintenance requests not working
Hello, I have a number of Preventive Maintenance tasks that I have setup that are not automatically creating tickets. They are all setup to be scheduled for Mondays at 9:00 am. I have to go in there and manually send them out to the technicians. Can somone help with this? Thank you,
Modify the status
How to modify the status of open for course automatically when the usuario to sign the call for it?
Software assets and licesning
I am fairly new to SD+, having used it only a few months now, but I am looking to either have a new feature added, or see if I am doing something wrong here. When adding software to assets from a PO, if there are 25 instances of the particular package, it adds 25 line itmes in assets. Is there a way for it to add only one item, then attach 25 licenses to that asset? We haven't used the assets function much yet, but I can see that it's going to quickly become hard to manage otherwise. My current suggestion
auto discovered workstation
Hi, I am wondering if there's any way to know what workstation has been discovered by auto scan, or updated automatically? Thanks
Asset to Requestor
We have just d/l Service Desk and are evaluating: Is there the ability to assign an asset to a requester. This would be really good from the requester window, as it is much more efficient after importing the asset csv file to go through your requester names and allocate assets to them rather than the other way around.
Notification Rules
hi, Can i add a new Notification Rules to send e-mail to Administrator when a request is closed? Now the system send notification mail only to requester... Thanks & Regards, Simona
filter showing
Hi, I added a new status "In Progress" Can I add a new "filter showing" to see request by status "In Progress"? Thanks & Regards, Simona
SD+ File Uploads
Hi! It would be possible to upload one or more file (picture, manual...) and link it with a specific workstation sheet (or asset, software...)? And how can I change the default location for the attachements? Can I use another HD as location? Thanks!!!
Contracts
I need help with something, if I want to give a tech, viewing privileges to view the contracts but only the ones he entered, not all contracts :?:
SSl certificate
Now that https is supported, how do I install an SSL certificate for the lastest ServiceDesk 5.5 build 5500? I've tried to fiddle around with the keystore file, but couldn't access the password. Any directions would be nice :)
User signon
Why can't users sign on to the system if they've been imported from the Active Directory?
workstation inventory report
Hi, When I create a custom report to list up all the inventory workstations, I see lots of duplicates of workstations even though I don't see any duplicates when I see it on servicedesk Inventory tab. How can creat a report that looks exactly the same in the inventory list on service desk? Thank you
Scheduled Reports running once
Hi Is there any way to have a scheduled report that is queued to run once only, automatically deleted after execution? Alternatively, is there a way to display the report parameters on the Scheduled reports list screen to help identify such reports and make it easier to remove them? regards Paul
Device Availability Report of Router
Hi I am monitoring routers & scheduled a report on device availability. It gives router up time but not based on interfaces. Can some one please help me solve this. Can I have report based on serial interfaces & ethernet interfaces. (Link Uptime ) instead of just router uptime? As current uptime shows some report but difficult to find out which link or interface was down from that report. Thanks in advance Jigs
Problem defining incoming mail settings
Hello, We have created an ActiveDirectory account (Exchange 2000) especially for Service Desk ; but when entering the login info in incoming mail settings, we've got the error message "FAILURE :Email Settings saved successfully. But error occured while trying to check connection with mail server - Authentication Failed using the given username and password." Curiously, after some more tries, it appears that old accounts (first created in NT network and imported in Exchange 2000 during its installation)
Default request settings not saving
We are trying to set a few defaults for the NEW REQUEST screen via the configuration wizard. The defaults are: Status = Open Mode = Phone Level = Level 1 Group = Service Desk There are no errors when we hit SAVE. When I go to preview a new request (after a refresh), the defaults are: Status = Open Mode = Phone Level = Level 1 Group = NONE When I go back in to the configuration wizard, and look at the defaults for a new request, the settings are: Status = CLOSED Mode = NONE Level = NONE Group = NONE
E-Mail Configuration
I am attempting to do the e-mail notification setup. I have configured the server name and the IP address. When I attempt to send an e-mail to a technician, I get a mail notification error. I cannot determine what the issue is. I am currently running Helpdesk plus on an XP SP2 box. Any assistance is greatly appreciated.
Move Database - SDP v.5.5.0 Build 5501
Hello, for trial purpose i have installed the sw on my machine. Now that i have bought License i would like to move the DB on a Centralized Server. How can i move the DB? regards Simone
Scanning Network gives error
Hi, i m new to adventnet service desk, and evaluating the product, i m facing the error while i scanning my network , for few machine it has scanned well. but for some it is throwing following error. Connection to RPC server in the workstation failed. pls suggest. Deepak
Request for New feature for SDP
Hi: I'd really like if you could make differente types of clients. Let me explain myself: If I am the supervisor of a department, i.e. accounting, I'd like to log on to SDP and see all the requests done in my apartment for users under my charge, as my secretaries, junior accountants, etc, so I can see if any user is asking for a lot of support, or maybe it could happen I am not using support at all!!! Ideally, I could even see a list with all the assets that are at the department I'm in charge of.
Report
Is it possible to get a inventory report och installed software. Of special interest is to see what workstation has Office 2003. /Thomas
Request Inbound table on main global page
Just wondering how the dates are worked out on the "Requests inbound graph I would have thought that they would have been from monday to friday but when I choose the link for instance and have a look at request for this month I have week 3 as having 2 requests and last week as having 38 If I click on this week it shows 32 requests I would have thought that the week and month would be calculated on what settings you put in operational hours and go from the 1st to the 31 for the month stats I use this
Keyword search for solution not working properly
I was informed by our technicians that we have a soloution of a problem that does not show when searching for this solution using keyword search and the title heading is showing the keyword being searched and the keywords themselves are also entered in as the keyword being used to search for. However there is another keyword that is showing the solution but not the keyword the techs would normally use.
Next Page