Mandatory Resolution Categories
Wondering if it is possible to do the following with current version of software? Or is it planned for the next release?
1. The ability to make a resolution mandatory before a call is closed. The pre-defined resolution categories should be able to be chosen from a drop down box, this functionality doesn't seem to exist as yet, there is only a free text field, which doesn't add much value.
2. Remove the ability to manually set a due by date (no point having due by date set according to pre-defined SLA if you can have someone go in and manually change it)
1. The ability to make a resolution mandatory before a call is closed. The pre-defined resolution categories should be able to be chosen from a drop down box, this functionality doesn't seem to exist as yet, there is only a free text field, which doesn't add much value.
2. Remove the ability to manually set a due by date (no point having due by date set according to pre-defined SLA if you can have someone go in and manually change it)
Topic Participants
donc_me
terryd
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