I need various Custom Reports with Widget for Dashboards
Hello, I want to create the following Reports, with the option to add their widgets to the Dashboard. 1. Incoming vs. Resolved (Trend Line) Report 2. CSAT Score / User Satisfaction (Average Gauge) 3. Backlog by Status 4. Average Resolution Time by Category
How do we create a report for Service Template > Resource Info tab > checkbox selections
Is it possible to create a report in ManageEngine ServiceDesk Plus Cloud that can filter and/or find the contents of a Resource item checkboxes. For example: We have a New Hire Service Template. In the second section that is called Resource Info, we have
No carga SDP
Solicitamos con urgencia su apoyo para validar acceso a SDP, no carga.
ManageEngine EU is down as of 9:43pm UK time
THe ME status page is all green ut the ZOHO EU status page shows ALL SERVICES ACROSS EU ARE DOWN...total of 79 services affected.... https://status.zoho.eu/#/incident/9vZ_Y8x6pBBw5SoL-YNOAV4m4m9GFLxHiMmpHxBwcNlnZMydUPdtcLhbdg5Vt3qNlOLl7j66gYzemsutBa
Time Elapsed Analysis
Hi ALL. My Managers want get info about status duration of each Requests like this How i can build similar report ?
Service Desk Plus performance issues in the UK
Happy Monday, Just wondering if anyone else is experiencing any performance related issue with service desk plus this morning, webpage is take multiple minutes to load same when trying to view tickets etc. Thanks,
Listing requests that used to belong to a particular technician
Is there any way to find out which requests once belonged to a particular technician, and were later picked up by some other technician? I guess you'd need to be able to query the request history.
Email delivery delayed
We're noticing longer than usual delays on email notifications sent from ServiceDesk Plus Cloud this morning. For example, I opened a ticket at 7:43am this morning through the technician portal, but the technicians in the group I assigned it to did not
Ticket Age Report
We recently migrated to the Cloud version and no longer have access to our Zoho Analytics reports. I'm looking to recreate some reports in Power Bi or with the native SD+ reporting function. Has anyone created a report to show how long tickets have been
Servicedesk not fetching email even sync
Dear Servicedesk team, Hi team, we're experiencing an issue with receiving emails from our linked M365 account's mailbox in SDP On-Demand.
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Expedite IT outcomes with GenAI and AI capabilities [Free webinar]
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Technician Last Log In
Hi Could you help me build a query/report that tells me last log in time by each Technician please. We are using the cloud based version of Service Desk Plus. I have tried to follow links on previous questions of this nature but the links are dead. Example
First Response Calculation for Reassigned Tickets
Hello There, We would like to address a concern regarding the calculation of the first response time for tickets that are reassigned between groups with different coverage windows. Currently, when a ticket is reassigned to a group with a different coverage
Activity Report
Hi Is there any way to create a report that shows all activity by agent by time period?
AI and ML: The ultimate solution to IT’s greatest challenges [Free e-book]
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[Free e-book] 5 hidden IT correlations you’re overlooking
Hi there, Is your IT team stuck in the constant loop of reacting to issues instead of preventing them? Fragmented data and siloed operations are the likely culprits! Uncover hidden dependencies and build proactive operations with the power of AI-driven
Survey Report
I get different results when I use each of these options. One has the survey details, but the data ends in 4/2024 and the other has current data, but no survey details. What are we doing wrong here?
Additional Data Tables
Please can additional data tables be added to SD+ and Advanced Analytics that capture historical data for all predefined fields? Tables like this already exist for the Group and Status fields ('Support Group History' and 'Status History' respectively)
List assets that are not under an active contract
Hello everyone, I'm trying to list all our assets that are not under an active contract but I don't know how to achieve this in ServiceDesk Plus. In the assets module, there is a filter called "Not in contract", but it won't show assets that are under
[Free e-book] The ultimate guide to overcoming help desk hurdles
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Report Help
Hi all, Looking for assistance here I am struggling to figure this out and wasn't given much time to try and create it so I come to you wonderful people. I am trying to create a report that will show weekly the number of requests that were created and
[Free webinar] How to design the perfect SLA, SLO and SLM compliance dashboards
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[Free e-book] CIO's guide to the biggest challenges in managing IT expenses
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Asset Reconciliation report
Hi guys, I'm trying to write a report out of SDP to show my entire asset estate which I have managed, however I want to add columns where it shows when the asset has been checked out or checked back in, this is where I am struggling. To add additional
5 capabilities every IT team should adopt for survival [Free whitepaper]
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Query to connect Releases to Changes
Hello, I'm trying out PowerBI with this: Integration with Power BI Desktop I would like to list releases and their associated changes but cannot see how to create the relationship between the two tables. Is this available? Thanks
Deliver exceptional employee experiences with analytics-powered service management [Free e-book]
Hi there, Are outdated, SLA-centric ITSM practices stifling your employees' productivity? In today's economy, employee satisfaction is the service desk’s ultimate KPI. With a rising demand for seamless, outcome-driven service desk experiences, building
Report - Line graph to show the number of open tickets over time
Hi Team, I've tried to do this in the MESDP Reports section but can't get it to work, can anyone tell me the settings to create a report that shows the number of open (by open I mean: not closed or resolved) tickets over time using a line graph? For example
Ad Hoc Asset Report for User Offboarding, etc. w/ prompt for user name
Hello - We would like our service desk to be able to run a report to give to a manager or HR when an employee is offboarding. The report should simply show all assets assigned to the user but needs to prompt for user name when run. This seems simple but
Need Query Report to get a list of all hosts discovered during Network Scans (Successful or Failed) - ME SDP Cloud Version
Can anyone help me with a Query Report to get a list of all hosts discovered during Network Scans (Successful or Failed) - ME SDP Cloud Version. Some of the Failed assets get automatically added to the asset register whilst others don't (Port blocks and
APPROVAL PAGE CONTAINS NOTHING
The Request and Change details are missing on the Approval View. How do users expect to review it prior approving??
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Hi there, Did you know your service desk can be much more than a mere customer support tool? It can be honed to play a critical role in fortifying your organization's cyber resilience. Join our upcoming webinar to discover five proactive ITSM strategies
[Free report bundles] Identify critical skill gaps in your IT technicians
Hello folks, Ditch time-consuming performance ranking spreadsheets that only give you a partial picture. With our latest report bundle, you can identify subject matter experts, top ranking performers, end user favorites, and more in less than three minutes.
How To: Create Closed Vs Open Ticket Bar Graph
Hello everyone, I am an intern, and this is also our company's first time using ManageEngine. I might not use proper terms so please inform me. I want to create a bar graph of closed and open IT tickets however we have multiple categories for open tickets
[Free e-book] 5 IT practices that you should stop right now
Hello there, Is your organization still clinging to outdated and inefficient IT practices? It's time for a change! Identify inefficiencies, strategize for improvement, and propel your organization towards sustained profitability. Our latest e-book reveals
Closed vs Open Incident/Request Graph
Hello everyone, I am an intern for a company, and this is their first time using ManageEngine. I am new to this so pardon my lack of knowledge. I am trying to create a line graph comparing closed vs open incidents and closed vs open requests. We just
How to calculate work hours lost from inefficient service desk practices [Free e-book]
Hello there, Don't let your technicians' time slip away! Explore innovative strategies that identifies wasted work hours, maximizes outcomes, and drives process optimization. Our latest e-book covers proven strategies to address time-consuming inefficiencies
Power BI Connector Schema Change communication
where can we see the public change logs / announcements for the SDPcloud.pqx connector for Power BI? our scheduled monthly update broke yesterday due to field changes "Site.Site Name" became "Site Name" etc a public change log? something in a github repo?
[Free webinar] How to eliminate service process inefficiencies and save costs
Hello there, Optimized technician efficiency, increased chatbot adoption, and enhanced service delivery—these transformative outcomes await you at the end of our latest webinar. This session covers proven strategies to eliminate widespread service process
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