Hi Team,

I've tried to do this in the MESDP Reports section but can't get it to work, can anyone tell me the settings to create a report that shows the number of open (by open I mean: not closed or resolved) tickets over time using a line graph?

For example I might want to produce 3 reports from this:

- Last month

- Last quarter

- Last calendar year (Jan - Dec) - this one I'm particularly interested in

I'm assuming I'll need to use an Advanced Matrix report using the "Requests/All Active Requests" module?

This is what I've tried and it is not working:

Thanks.