Need report to show workstations that are 3 years old or older and by type.
I need to have a report that will list all the workstations that are 3 years old or older. We have the acquisition date filled on all the workstations. The problem is that when I try to filter on that date, I can't enter a custom number of days or months
Reports from Job History
Good day, It would be nice to be able to pull a report based on job history. Possible scenarios include generating a report based on certain similarities, such as being on hold; and seeing the actual history of similar jobs to understand if they were
[Free webinar] How do you measure the business benefits of IT initiatives?
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[Free e-book] 5 inefficient asset management practices that are costing you
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Reporting - inaccurate data being produced on Active Requests
Hi there, I seem to be having issues with producing accurate reports that relate to my team's workload. The steps I take to produce the issue are: Click on Reports > New Custom Report Tabular Report Module: Requests/All Active Requests Proceed to Report
Generate First Response Violated Report
Hi I would like to generate a First Response Violated Report. I have done the configuration in Setup > Reports and created a customized report. I have configure the Filter: However, its generated a wrong report. please help regards
Generated wrong Report in 'Reports'
Hi All, I would like to generate the First Response Violate Repo I set the filterFirst Response Overdue Status is TRUE. However, it generates an incomplete report seem it is wrong.
[Free webinar] 5 quick steps to drive service desk cost optimization
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Supercharge cost optimization in your service desk with report bundles
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[Free e-book] 5 tips to avoid common IT budgeting pitfalls
Hello there, The path to creating an accurate and effective IT budget is fraught with various pitfalls that often go unnoticed. While there are several blueprints for creating effective IT budgets, these often fail to account for the common mistakes that
[Free webinar] 5 strategies to avoid service desk technician burnout
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SD+ Cloud Roadmap is not accurate
Hello Team, SD+ roadmap is not accurate, the team is just updating the dates but not the data. Last time it was updated on 11th Oct and today it's updated today but old features which was already released still showing as pending. Let us know how can
[Free e-book] The CIO's handbook for analyzing IT budget spending
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cant send mails from tool to outside domain users
Hi, i have added a exchange 2013 email id with the tool. while replying from the tool, mail reaches to the internal domain(my domain) users. But getting error with outside users(other domains) ERROR: "Invalid address". i have created connectors for the tool IP's and enabled everything from my exchange server but still facing the issue. Kindly help me to resolve this issue ASAP Thanks Santhosh
Measure and reduce ticket volume in 5 quick steps [Free webinar]
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[Free webinar] How to make the help desk your first line of cyberdefense
Hi folks, We're happy to bring you our latest webinar on making the help desk your first line of cyberdefense. Date and time: October 30, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Cybersecurity is no longer restricted to security teams.
[Free e-book] Beyond performance: A guide to measuring your IT technicians' skillsets
We prioritize tracking and optimizing the performance of help desk technicians, but often fail to account for how closely performance is tied to technician skillsets. Identifying individual skill levels of technicians is vital in understanding and improving
[Free webinar] How to measure the success rate of help desk initiatives
Hi folks, We're back with an interesting webinar on measuring the success rate of help desk initiatives. Date and time: August 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? It is no secret that prioritizing continuous improvement is
[Free e-book] 5 real-world interconnections that IT teams overlook
As organizations grow, IT teams tend to expand into sub-departments that focus on specific functional areas, such as service desk, network operations, security, and more. With time, these specialized teams often lose sight of how strategies implemented
Reporting on Closed/Resolved Tickets by Category - Mandatory Field Showing 'Unassigned'
We are trying to report on how many tickets are closed per the business that logged them. We have a mandatory field in each service request or incident which has a drop down for all businesses we service. You cannot close or resolve a ticket without selecting
Report showing cases where group has changed
Hello, I am trying to figure out how to create a report showing cases that have had their group changed. I want to add a filter to now show the initial unassigned to first group. I want to see case where the fist assign group is changed to a second assigned
[Free webinar] A guide to consolidating IT operations data into a unified dashboard
Hello folks, We're back with an insightful webinar on consolidating IT operations data into a unified dashboard. Date and time: July 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? Are you struggling to pinpoint the root cause of IT downtime?
Task View reverts to All Tasks after opening a Task
This is about the Tasks tab in a Request. I change the Task View to My Pending Tasks. Then I click on a Task to open it. Then I click on the Go Back button to return to the list of Tasks. Now the View has reverted to All Tasks. It should retain the setting
How to run a report with multiple softwares?
Hi Team, I want to run a report. The computers with Win10 1809 (17763) and Symantec Endpoint Encrypt (11.3.1) installed. This is my filter. but SDP can't generate the report. Which filter should i select? Thank you.
[Analytics Plus webinar] How analytics-driven IT service management improves employee productivity
Hello folks, We're back with an insightful new webinar on how analytics-driven IT service management can improve employee productivity . Date and time: April 27, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? When faced with a plethora of
SLA's running during non-operational hours
Hi, I came into work after the weekend to find two calls breached, one on Sat and one on Sun, both of which are outside our operating hours. Can you please advise how to have SDP+ OD not run the SLA clock when it is outside operating hours?
Description comments in the Gannt view for projects
I would like to show the description comments in the Gannt view for projects. I could then use these comments to add context to projects to senior teams when I export into PDF.
[Analytics Plus webinar] 5 things to keep in mind when planning your IT budget
Hello folks, We're happy to bring you our latest webinar on 5 things to keep in mind when planning an IT budget. Date and time: January 31, 2023 2pm AEST | 10am GMT | 10am PST Why attend this webinar? The benefits of an accurate IT budget range beyond
SQL Reports in Cloud
I can see all the SQL reports but am unable to run or create any am I missing something?
Need Custom Report on Time Elapsed for Pending Tickets
Need Custom Report on Time Elapsed for Pending Tickets: We report daily the list of Pending Tickets and Breached Ticket. I would like to present to the teams an added column that shows how long this ticket has been in an OPEN state. As I understand it, if the ticket has passed through on hold during its lifecycle the TIMELAPSED doesn't reflect this. How can I effectively show how long a ticket has been lying in an open state in a report. Do I need to write a customer report or can the system
ServiceDesk Plus Cloud Features Road Map Issue
Hello Team, Service Desk Plus Coud Road map is not updated properly. We are monitoring from last few months its just updating the date but no informations are updated. There are many features are released already but still showing in roadmap testing phase
Report showing people with multiple assigned workstations and show their manager
I'm attempting to do 2 things: Create a report that lists only individuals that have more than 1 workstation asset assigned to them. On the report, include a column showing the assigned users manager display name. The final report would give us a breakdown
Can't configure Azure AD User Sync
I had this working at one point, but it quit syncing so I turned it off and when I turn it back on again, I get the message below. I have tried signing out and back in and not having any luck. We do have Azure AD SAML SSO configured and working so I
SD+ roadmap website not up to date
Manage engine service desk plus cloud roadmap website s not even upto date. Its really frustrating to follow up the featues on this website. Last roadmap was updated on 6th April,2022 and today is 11th May,2022. https://www.manageengine.com/products/service-desk/cloud/help-desk-software-roadmap.html
Please Help, I need to do a report on WORKLOGS
Hi There, i hope you can help me? I have created a worklog group. When an engineer does work on a Request that is chargeable, he puts the hours in the worklog. I need to run a report for our customer with all the worklog/draw down that has been used
Reporting on 'self-solved' requests
I haven't found it yet, but I'm still really new to the software. Is there a way to get metrics on solutions that caused a requestor to resolve their own issue? When they go to the self-service portal and open the default request form, once they start
Technician report by groups - Reports
Hi Team, We are looking for a "Groups associated with technicians" report. Use case: In our organization, there are hundreds of technician groups that are available. Now we would like to see the details of which technicians are part of each group.
Export ticket data
Hello, Is there a way to export ticket data out of SDP cloud?
Reporting on worklog description
Hi, I was wondering if I could get a report to show me any requests that *don't* have a worklog description on them please? Thanks
Email command Not Updating
I am attempting to configure Email Commands before going live, I have two custom fields, one called Tracking and one for Return Tracking for tracking#s of replacement equipment to be RMA'd. The subject command is set to @SDP@, I opened a test ticket and replied to an email to my test requester with the fields to be auto updated in the ticket from the email. @@Tracking=1111@@ @@Return Tracking=1234@@ After sending the reply, the ticket did not update those fields. I am sure I am doing something wrong
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