Last Login Information in SD+ User's Profile
Hello Team, We wanted to clean up accounts from our Organization that have not been active in the last year. Is it possible to get the last login date and time in User's profile and any workaround to automatically delete those accounts which are not been
Self registration
I have a simple question, is it possible to use or create a self-registration portal for users that are not in Active Directory?
Professional Cloud - What is an asset pack?
Hi, Currently on the free trial and it is looking good. I need the Professional level based on 5 techs / 500 nodes but I expect I will also need to increase the nodes with an add-on for the number of IT assets we have. On the Add-ones page it shows this
Custom Action with Trigger :: Send Incident For Approval
Hello, I know this is not part of the standard functionality of SDP, to automate approval process for incident tickets, however I'm hoping someone has either done this with Custom Actions or could point me in the right direction to help me get one setup?
How can we associate any technician group to the site.
Hello, Hope all are doing well....! I have created one site and one technician group. Once I get a request under that site I am assigning a group to that request. Now I have created new technician group and try to assign that group to the request but
Service Business Rule is not working
We created the same Business Rule for service and incident to assign technicians based on conditions as you could see in the pictures below. The rule is working fine in the incident module, but it is not working in the service module. All fields in both
Notification based on Site
Hello, is it possible to create a notification that goes to a specific email address based on the site of the requestor? When we get a case in from Europe, I want the system to notify a specific email address to alert the people in that time zone of a
Survey Request Included in Closure Notification?
Hello team, One of our sites is requesting some survey features and functions and I have been trialing the ServiceDesk Plus Cloud\Zoho Survey integration as a result. Has anyone had any luck with including the invitation to take the survey in the closure
32bit version of SelfScan.exe
Hello, I would like to know if there is a 32 bit version of the SelfScan.exe executable for windows machines. How can I download it? Regards,
How to get all workstations via API?
Hi Team, Currnetly, api only can respond 100 records. i can use start_index to get more records. But i need to merge the records to a variable. Here is my requirement: I want to use schedule custom function to find the workstations are about to expired
Task Triggers - Dependancies
Hi, I've looked through the forums and can't find an answer to this, it looks like it's been asked several times years ago, but I've not found an answer. On Requests is it possible to trigger tasks in order? On changes it works because of the workflows,
How to put the logged in user into Requester Name
Under Form Rules, in Actions session, i applied the script as below. CS.setValue("REQUESTER", CS.getLoggedInUserName()); when the form load, the error occurs. Please advice.
I do not see technicians online
Hi all, I am using SDP cloud. I don't see technicians online, even if the are logged in with browser or mobile app. Any of them are configured on vacation leave. They just are not visible with the green dot. Is there a reason o configuration for that?.
Invisible Subcategory and item list
Hi I have set the list for subgategory and item to close the request and they are mandatory But suddenly when resolving a request i can't see the Menu and i can't close them, by the way my role is a Technician/Admin Could it be an issue relate to the
automate approval
Hi, I am using servicedesk plus cloud and I want to know if it is possible to automate the approval process in a request. The behaviour I expect is like this: -User generates a request from service catalog -This request needs the approval of a manager,
Azure AD Sync - Global Admin required?
Hi, We're looking at setting up Azure AD Sync and on the guide it states that you need to be an Azure Global Admin. Is that a full requirement? Or is there a lesser role we can grant to the service account we're creating that will manage the sync. Guide
Issue on importing Assets with the Acquisition Date fields.
We are facing an issue when we try to import our assets inside the SD Plus cloud. All is imported well expected the Acquisition Date. We doble checked the format, but nothing, when we import the assets all the Acquisition Date fields are empty. Could
import Asset workstation "User" or owner
Hello, I am working on importing our workstation assets into ManageEngine. But, the import from a csv file is not updating the system owner or User as its defined. The field is mapped during the initial upload but its not adding or changing the user.
Multiple Approvals for a Single Request
While this may not be the only use case, the best example I have right now is new user onboarding. Our onboarding process requires we submit multiple approval requests for things like the user's computer, a company cell phone, certain software packages,
Is it possible to migrate Lansweeper tickets into ServiceDesk
We currently utilize Lansweeper for asset management and help desk. Is there a way to migrate the help desk tickets from Lansweeper to ServiceDesk? Even if just for historical reference/searching.
SDPCloud - Subject update to include custom date on form submit
Hi, So we're creating some templates for starters/leavers and one thing I'd like is to include a custom field (start date or end date) in the subject along with the starter/leavers name. I've gotten so far, but I can't work out how to parse the custom
On Behalf Of Anyone
We want to set up a Kiosk user to allow anyone to walk over and create a ticket without having to log in to their own account. To achieve this, we've only enabled the "On Behalf Of" field for that Kiosk user on all of our templates. The problem is that
GET ALL Assets and Workstations via API
Hello, I am working on a project to import our company's assets data into our local database system using the ServiceDesk API. I have been able to GET asset list data as directed by the ManageEngine documentation (https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-asset)
Due by date changing by itself
I noticed that Due by date changes when I reopen a request. There are no automation rules so I wonder what is the reason of this behavior. I set Duy by on Mar 29th 4:30PM but after the ticket status changed to Open Due by automatically changed to 30min
I would like to know how to close a specific ticket using an API.
I would like to know how to close a specific ticket using an API. [Background and Objective] Ultimately, I would like to use PowerAutomate to automatically close a ticket when a specific phrase is written in an email body. As a first step, I am trying
Servicedesk Cloud Dashboard
I am looking for a dashboard widget that can be used as a view that shows all outstanding work for a technician that includes request/incidents/tasks assigned to a technician. I can only find a view that shows requests by technician so only shows part
Modifying Invalid Product Field from Network Scan
We have been running in to a problem with quite a few of our assets, where the "product" fields is coming through as a very generic name, that is not an accurate depiction of what the product actually is. These devices do not show up in the "Unknown OID"
Renaming Category Field
We are using a Service Desk instance for one of our other departments and they want to change the field titled "Category" to something else, is this possible in the Cloud version?
Approval report in service request
Dear team we would like to generate a pending approval report for service request and that report contains requester, created date , subject, approval status, request status, request approval pending with “user” unfotunitly we have alot of missing field
[SDF-77957] OAuth 2.0 for MS Exchange
In October 2020, Microsoft will be ending support for Basic Authentication. I do not see any options for OAuth 2.0 in any current builds. What options will we have available when this authentication is discontinued?
Help on put() in Business Rule Custom Function
Hi All, We have just carried out an implementation of SDP Cloud and I am getting to grips with Custom Functions to be able to customise things a bit to the way we work. This is probably a very simple question for anyone that knows Deluge. I am trying
The attachement storage limit of Professional Plan?
Dear support, I am using SDP Professional Edition (Help Desk + Asset Management) Cloud editon, and I would like to know what is the file storage size limit for PO's PDF attachment or product image?? I cannot find any info on edition martrix https://www.manageengine.com/products/service-desk/cloud/online-helpdesk-comparison.html
OpenSSL Vulnerability CVE-2022-3786,CVE-2022-3602
we need your support at new critical vulnerabilities that have been discovered. Subject: Critical OpenSSL vulnerability Source: ManageEngine ServiceDesk Plus Self Scan Path: c:\users\UserName%sdpod_agent
Change Implementer role missing from view columns
I am attempting to create a new view in the Changes area of SD+ cloud. My intent is two-fold: 1. Create an "All approved Changes" view with a column that shows the implementer role 2. Create a "My Changes" view that shows only approved changes where I
Endpoint Central on Prem with SDP Cloud
What data is pushed between Endpoint Central on-prem and SDP cloud?
Ability for technician to move request to another instance
We are using the hosted version of Service Desk Plus with five instances. There are occasions when we need to be able to move user generated requests to an instance other than the one where it was created. This needs to be able to be controlled by a technician,
Custom Report - Asset Depreciation?
Hi there, I'm attempting to make a new custom report that would pull info similar to what's shown in the provided "Assets depreciated by 50 percent or below" report, but adding on fields for "Assigned To" and "Serial Number", but I'm unable to seem to
Notify Requester when notes are added
Is there any update on this? I would like to notify them when I add a note to their ticket. Thanks, Tasha
Change status when requester replies
Hi, When we have a request that the status is "With User" is there anyway of automatically changing the status to "Open" once the requester replies to the email?
Force Desktop URL on Mobile Browser
Hello, We have users that don't want to download apps to their personal phones, but we want to turn off email ticket creation. Is there something we can add to our URL on a mobile phone so it forces the desktop site to load instead of the page telling
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