Multiple Approvals for a Single Request
While this may not be the only use case, the best example I have right now is new user onboarding. Our onboarding process requires we submit multiple approval requests for things like the user's computer, a company cell phone, certain software packages,
Is it possible to migrate Lansweeper tickets into ServiceDesk
We currently utilize Lansweeper for asset management and help desk. Is there a way to migrate the help desk tickets from Lansweeper to ServiceDesk? Even if just for historical reference/searching.
SDPCloud - Subject update to include custom date on form submit
Hi, So we're creating some templates for starters/leavers and one thing I'd like is to include a custom field (start date or end date) in the subject along with the starter/leavers name. I've gotten so far, but I can't work out how to parse the custom
On Behalf Of Anyone
We want to set up a Kiosk user to allow anyone to walk over and create a ticket without having to log in to their own account. To achieve this, we've only enabled the "On Behalf Of" field for that Kiosk user on all of our templates. The problem is that
GET ALL Assets and Workstations via API
Hello, I am working on a project to import our company's assets data into our local database system using the ServiceDesk API. I have been able to GET asset list data as directed by the ManageEngine documentation (https://www.manageengine.com/products/service-desk/sdpod-v3-api/assets/asset.html#get-asset)
Due by date changing by itself
I noticed that Due by date changes when I reopen a request. There are no automation rules so I wonder what is the reason of this behavior. I set Duy by on Mar 29th 4:30PM but after the ticket status changed to Open Due by automatically changed to 30min
I would like to know how to close a specific ticket using an API.
I would like to know how to close a specific ticket using an API. [Background and Objective] Ultimately, I would like to use PowerAutomate to automatically close a ticket when a specific phrase is written in an email body. As a first step, I am trying
Servicedesk Cloud Dashboard
I am looking for a dashboard widget that can be used as a view that shows all outstanding work for a technician that includes request/incidents/tasks assigned to a technician. I can only find a view that shows requests by technician so only shows part
Modifying Invalid Product Field from Network Scan
We have been running in to a problem with quite a few of our assets, where the "product" fields is coming through as a very generic name, that is not an accurate depiction of what the product actually is. These devices do not show up in the "Unknown OID"
Renaming Category Field
We are using a Service Desk instance for one of our other departments and they want to change the field titled "Category" to something else, is this possible in the Cloud version?
Approval report in service request
Dear team we would like to generate a pending approval report for service request and that report contains requester, created date , subject, approval status, request status, request approval pending with “user” unfotunitly we have alot of missing field
[SDF-77957] OAuth 2.0 for MS Exchange
In October 2020, Microsoft will be ending support for Basic Authentication. I do not see any options for OAuth 2.0 in any current builds. What options will we have available when this authentication is discontinued?
Help on put() in Business Rule Custom Function
Hi All, We have just carried out an implementation of SDP Cloud and I am getting to grips with Custom Functions to be able to customise things a bit to the way we work. This is probably a very simple question for anyone that knows Deluge. I am trying
The attachement storage limit of Professional Plan?
Dear support, I am using SDP Professional Edition (Help Desk + Asset Management) Cloud editon, and I would like to know what is the file storage size limit for PO's PDF attachment or product image?? I cannot find any info on edition martrix https://www.manageengine.com/products/service-desk/cloud/online-helpdesk-comparison.html
OpenSSL Vulnerability CVE-2022-3786,CVE-2022-3602
we need your support at new critical vulnerabilities that have been discovered. Subject: Critical OpenSSL vulnerability Source: ManageEngine ServiceDesk Plus Self Scan Path: c:\users\UserName%sdpod_agent
Change Implementer role missing from view columns
I am attempting to create a new view in the Changes area of SD+ cloud. My intent is two-fold: 1. Create an "All approved Changes" view with a column that shows the implementer role 2. Create a "My Changes" view that shows only approved changes where I
Endpoint Central on Prem with SDP Cloud
What data is pushed between Endpoint Central on-prem and SDP cloud?
Ability for technician to move request to another instance
We are using the hosted version of Service Desk Plus with five instances. There are occasions when we need to be able to move user generated requests to an instance other than the one where it was created. This needs to be able to be controlled by a technician,
Custom Report - Asset Depreciation?
Hi there, I'm attempting to make a new custom report that would pull info similar to what's shown in the provided "Assets depreciated by 50 percent or below" report, but adding on fields for "Assigned To" and "Serial Number", but I'm unable to seem to
Notify Requester when notes are added
Is there any update on this? I would like to notify them when I add a note to their ticket. Thanks, Tasha
Change status when requester replies
Hi, When we have a request that the status is "With User" is there anyway of automatically changing the status to "Open" once the requester replies to the email?
Force Desktop URL on Mobile Browser
Hello, We have users that don't want to download apps to their personal phones, but we want to turn off email ticket creation. Is there something we can add to our URL on a mobile phone so it forces the desktop site to load instead of the page telling
Possible to change Request ID as another word yet still able to link into cloud sdp?
Hi, I would like to change the word "Request ID" to another wording under the reply template. SDP allow to type & do changes, but there is a disclaimer at below: "Note : Re: [Request ID :##$RequestId##] - has been prefixed to the subject in reply. Please
Sample Powershell Script for REST api
Is there a sample powershell script that shows how to create implement the an API call? I've tried following OAuth 2.0 - API - User Guide (manageengine.com) - with the self client, but it's throwing a 401 error (and that's before I hit the fact that I
Details of Email Command in ticket Description
Does anyone else dislike how tickets created with email parsing have the entire contents of the email in the ticket Description? In my mind the description is all about the issue the ticket is being created for and not HOW the ticket was created. It
Search Projects by Additional Fields
We have 2 Project Additional Fields, a "Pick List" with a UDF_CHAR1 Field Key and a "Multi-Select" with a UDF_CHAR2 Field Key. In a custom view in the Projects module I can search by the "Pick List" field under "Additional Fields" but I can't search by
Service Desk Plus Cloud - Aged Tickets
Provide a bar or line chart showing total open aged tickets by month.
Service Desk Plus cloud - ticket Severity
Could a ticket Severity drop-down field be added, that allows that allows assignment of the assessed severity of each logged incident? Also to allow row formatting. It is similar to Priority, less so Category. You could have a high priority incident with
Remove Description from Incident Template
I am trying to create a request template and do not require the Description field but there is no option to remove it. Is it possible to remove it for a specific template?
Assets: How do I import laptops using CSV?
Suppose we have this situation: We know a product name: it's a laptop We have a bunch of serial numbers associated with this laptop product We prepare a CSV file for import. Sample is below: During the import, we forced to specify workstation name (FQDN):
Probe SNMP configration
SDP can't identify most printers model, Like HP, Ricoh, Canon, their printers are identified to one model. Because each manufacturer returns the same objectid. But another OID will return the correct model. For SDP on-premise version. we i add a new product.
differentiating Incidents vs Services on SDP Standard on Cloud
Need assistance in order to configure incidents vs. services requests.
Multiple Domains (AAD and/or AD)
Is there a way to import users from 2 different Active Directory or Azure Active Directory? For example, I want to import all of our users from Company "A" and Company "B" both are in different Tenants. We are able to do this with our current on-prem
View all Open Requests and Tasks from main Requests screen
Hey there. I would like to create a custom filter to show all open (non-resolved) requests and tasks for my technicians. I can see the requests fine, but is there no way to include all outstanding tasks as well? Single pane of glass to see all outstanding
Need ticket responses to show full thread
Right now when a technician uses the reply function in the web interface the only portion that is e-mailed to the user is the most recent reply not the entire history. We would like the user to receive the entire history when we reply to a ticket, is
New Date criteria in Maintenance Module
Hi guys, Would it be possible to have a new scheduled date criteria in the Cloud Maintenance module which would be "The first, second, third, fourth Monday, Tuesday, Wednesday, Thursday, Friday of the month"? Thank You.
Limits on Category, Sub Category, and Items Service Desk Plus Cloud
I am looking into revamping the current organization we have in place to eliminate old unused categories, subs and items. I was told there was a limit on how many of each there could be but have not found an answer as to if that is the case and if so
Software Suit with different manufacturer ?
Hi Team, I want to create some software suits to count the installations. For example: Solidworks 2020. the SP03 is different with SP04, SP05. But they are the same software. i can't create a software suit to include them. Any good advice? Thank y
Assets: How do I import 40 assets without a CSV?
Let's say, I have - Created a product: Dell 24 Monitor P2423D - Have a bunch of serial numbers (these are modified for security reasons): G0XMVK9, 1YWMVK9, HXWMVK9, H8RMVK9, CXWMVK9, J10MVK9, DFPMVK9, FVBMVK9, FXWMVK9, 6YWMVK9, 1HRMVK9, CVBMVK9, FGRMVK9,
Execute actions automaticlly after approval in requests?
Hi Team, I am trying to config some life cycle for some requests. Is there a way to do this ? Once a request is approved. execute the next action automaticlly. if it is rejected. execute another action. Thank you.
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