Hs anyone figured out a way to add a timestamp to the reply or forward templates?  I have a user request currently to have the time of the last technician update or response in the body of the reply/forward notification.  I have looked through a lot of forum posts and searches to see if there is a variable I can plug in but have not had luck in any of my testing.  What users are looking for is basically something like this:

Users also asked for the notification templates to show who the reply/forward was being sent to in the body but I do not know if that is possible since the system would not know who it was being sent to until after it was already sent.