Lost access to Zoho People after I deleted my account in SDP On Demand
Hi, I work for ME partner and we use Zoho People internally. I am a user in this portal A few months back I signed using my organization account(@elitser-me.com) with SDP on-demand for testing purpose. Now, it is not active. Today, one of my customers requested me to help configure his SDP on-demand account. I got the invite and tried to sign up. I got a message to delete myself from the other instance where I am an administrator. Obviously, I created another dummy account(@yahoo.com) in SDP on-demand,
Cannot self scan workstations
Tried to self scan workstations but I am not able to generate api key. I cannot find the option to generate the API key in scan script page. Is it available somewhere else. Can i download the executable files into the workstations ( Windows & Mac ) and scan without the key. Thanks.
Zoom Integration
First and foremost, there is an issue with submitting this topic. Your subject header suggestions don't disappear when you transition to the body to the body (screenshot attached). Secondly, is there any plan for Zoom integration? We would like to utilize Zoom as a feature for assisting our customers and see that ZenDesk has an integration.
Webhooks do not translate variables
Hi All, I am trying to use webhooks in our SDPondemand instance, to update a table in Zoho analytics. It almost works except for one critical thing: the variables in the webhook do not translate. I attached snapshots of my webhook and of the way the data appears in the table in Zoho Analytics. ( I made several tests and hence the somewhat different data ) So am I missing something? I suspect that the variables notation is wrong somehow... Many thanks, Oren
Servicedesk plus Custom reports
is anyone knows how to generate SQL Query reports in Servicedesk Plus Cloud?
Help For creating tickets from C#
This code works correctly Can it be better than that? private void btnSend_Click(object sender, EventArgs e) { try { if (String.IsNullOrEmpty(textSubject.Text)) { } else { string username1 = System.DirectoryServices.AccountManagement.UserPrincipal.Current.DisplayName; string name1 = username1; string subject1 = textSubject.Text; string description1 = textBox1.Text; description1 = textBox1.Text; if (description1 == "") { description1 = "بدون شرح"; } string priority1 = comboBox1.Text; if (priority1
New requester creation using Powershell and API
Hello, I'm looking to use a Powershell script & the ServiceDesk Plus Ondemand API to create a new requester and wanted to ask the community if anyone had one already that I could look at so I'm not recreating the wheel. Thank you
creating tickets from C#
I am at my wits end trying to create code that creates tickets on service desk. The code executes with no apparent but no ticket is created. Any help would be appreciated c# code: ASCIIEncoding encoding=new ASCIIEncoding(); string postData = "subject=test"; // + subject; postData += ("&description=test"); // + description); postData += ("&DOMAIN_NAME=XX"); postData += ("&logonDomainName=AD_AUTH"); postData += ("&username=username");
CMDB Setup in Service Desk Plus Cloud Enterprise
Hello, could someone tell me where you go to setup the CMDB in SDP? I see assets and everything but no CMDB setup. On the website it does say it's included in the Enterprise Edition. Thanks
Change black-outs on Change Calendar
Hi Is there a way of creating a change black-out period? This would mean that people couldn't raise changes on particular dates / date periods. Cheers
OnBehalfOf feature
i am looking for an eta OnBehalfOf feature please?
comment on solutions
is there a way to notify the admin to comments/feedback made on solutions by the end user. also is there a way to make those comments private until the admin is notified and has taken the appropriate actions?
Use Barcodes for Inventory Reconcile
I see SDP can create barcodes or use vendor's barcodes. What I don't see is anything to actually use the barcodes after they're created. My idea would be to print the SDP-generated barcodes and apply them to the asset. Once every 3 months, I would go around and scan my inventory to be sure its all still there. Is there no such mechanism in SDP? We're using the cloud version, by the way.
How can an Implementer see his/her changes on Change Calendar
How do you get to see the changes on the change calendar when you are the implementer and not the requester.
ServiceDesk Plus Cloud - Customer DB Access
We strongly suggest that ManageEngine allow (somehow) their SDP Cloud Customers to access their DB to generate reports using Crystal Reports or Excel. Maybe this is not an easy feature... Or will take some time. But it is very important! If you will develop this to all customers as default feature or as a Licensed Add-on, doesnt matter. The important is to have possibility. In ServiceDesk Plus On-Premiss it is possible. Of course IT IS POSSIBLE in a Cloud version... But of course, again, not in same
Duplicate Organization
Instead of accepting my invite user has created own sdponmanageengine account. How to delete organization & join my invite
Parts list for repairs
Just getting started with ServiceDesk Cloud. What's the best practice for listing available parts for our laptop repairs in the system?? Thanks!
Delete Categories / Sub-Categories
Hi We are tidying up our categories and sub-categories and want to check what will happen if a category or sub-category has been used and we delete it? Will it be removed from any calls which are still open? Will it be deleted or are we not able to? Your help is appreciated. Thanks
Ticket Numbering
Is there a way to change the ticket numbering to start at a higher number, say 1000? Thanks, Paul.
Solutions Attachments
My techs are able to view attachments attached to a solution however none of my requesters' are able to see that there is an attachment. Requester can view the solution with no issue but does not see the attachment that is part of the solution. Is this a setting that I can adjust to give them visibility to attachments?
Switching users to 0365 SSO
If we have users that have historically submitted a ticket via email, this in turn has created them a user account with that email account. If we move to Office 365, and try to import the users from Azure which happen to have the same email address what will happen? Will the accounts be merged transparently? Thanks
Automatic status change
Hello, is there a way in Servicedesk Plus on Demand to change a status of a ticket after a period of time? For example, If a technician puts a call on hold and does not schedule a change manually, is there a way for this to be done by the system and then send a notification? Ideally, I would like requests that have been on hold for a period of three days when there has not been any update to then send a notification and change the status.
Change to Requester's Home Screen - Customize
This is the current home screen when our end users (requesters) first log in to the service desk portal – is it possible to modify these fields? (please see attached screen shot) For example – change “Create an Incident” tab or “Create a Service Request” tab to what we want them to say? or Add an extra tab with my own title? OR Can I change what screen mt requesters first see when logging in? For example – instead of this screen they go directly to the Template Categories screen? Any assistance
Unmerging Multiple Requests in Service Desk Plus Cloud
Hi, Ive had an issue where a technician has merged multiple requests by accident which has created 127requests in 1 job! and there is no where I can find to restore or unmerge the requests, if I manually unmerge one of the requests it splits as a new request and loses the notes on the original job as they remains on the new merged request, has anyone had this issue and been able to find a solution this is critical and I cant get through to support.. Please help... Thanks In advance
Request - Allow requesters to have mutliple email addresses
This feature exists on the on-premise version but not on the cloud version
Un-Merging Multiple Requests - SD Plus Cloud
Hi, Ive had an issue where a technician has merged multiple requests by accident which has created 127requests in 1 job! and there is no where I can find to restore or unmerge the requests, if I manually unmerge one of the requests it splits as a new request and loses the notes on the original job as they remains on the new merged request, has anyone had this issue and been able to find a solution this is critical and I cant get through to support.. Thanks In advance
Whats the best way to setup auto assign by site
We currently have three sites and I would like to have the service desk to auto assign tickets to a tech at each site. EXP. any tickets from Site A are auto assign to the Tech that sits at Site A. Thanks for your help!
Deleting a Technician Group
I'm trying to delete one of our technician groups since that department was closed down. When I do, I get the following error message: 'Group is being used by a module. Hence cannot be deleted' Why does it not tell me which module it is being used by? Which modules could it possibly be? Do I have to go through and check all of them? Anyone else had this?...
SDP Ondemand - enabling Customers to log an issue
Hi, I have SDP Ondemand but I can't for the life of me work out how to enable a potential customer to be able to log an issue? My Admin URL is xyz.sdpondemand.manageengine.com (where zyx is my company name) but that is "login screen" only. Where would a customer log an issue? Any help would be greatly appreciated.
SLA Timer not starting
Hi All, I have followed the SDP guide on setting up SLA's within SDP Online however when i log a test ticket it doesn't start any kind of time it just says "Due in" and the clocks don't reduce, Any ideas?
Pre-approved change
Hi If we are setting up a workflow for pre-approved changes (aka Standard), is it possible to define what changes are pre-approved? Ideally, if the change requester chooses a Change type of "Pre-approved", they would only be able to select the ones defined. I'm looking in SD+ On Demand. Cheers
Feature Request custom view headings
We have migrated from on-premise to cloud based application. It would be nice to be to have different column headings for custom views. Specific example, I created a custom view for all "Resolved" requests. When I add the column heading Resolved time to this view, it shows up on all the other views, including the Open Requests. The open view will only show "open" requests, so it won't have a resolved time in it. I would like to see it gone on my open requests.
No technician with org admin privilege assigned
Hello: I need to add more technicians to SDP Ondemmand but I am recieving the message "You need organization admin privileges to add new user with login permissions". I've checked on the technicians list and no one has the blue star. I'll appreciate your help on this. Regards.
auto suggest feature
is there a way to turn on the auto suggest feature for new incidents, similar to the on-premise version of SDP?
Manage engine free version can we use in cloud
How to use manage engine 5 technician free version in cloud.
How do you do a Bulk Country change in Your User Profiles in ServiceDesk Plus Cloud?
Hello SD+ Community! We are from Brazil and we are starting to use ServiceDesk Plus Cloud (SaaS version of SDP). To see SD+ Cloud in our Language (Brazilian Portuguese), we need to access ESM Directory >> Users >> and set: Country to "Brazil" and Language to "português" If we just set language to "português", our users see everything in Portugal-Portuguese and no Brazilian-Portuguese. So... The little secret to put in our language is set Country too. But, if we select all users and click in "Edit"
Adding User custom fields
Hi, I'm using trial version (30 days) on Cloud; I didn't find the way to add User custom fileds. Is this due to the version I am using? Will this feature allowed in on cluod version (no trial)?
Automatic field change
Hello I am trying to automtically set the value in a field in a incident request. I have a template called Services with the additional fields Cost and Revenue and I want to automatically calculate the field Profit. I am not able to do it in the SDP on Demand version. In the local version of SDP I used a script on Form rules section of the template but I can't find where to right a script and where to place it on the on Demand version. Help would be appreciated. I attached a picture of where the
Where to run SQL Queries?
Hi everyone, I've been searching how to export categories to an csv file (anything so I don't spend vast amounts of time manually typing out everything) and there have been several replies stating to run SQL queries. That's great! The only problem I'm having is, where do I run SQL queries? I only have a web interface to work rather than a server with SQL and SDP installed so I would think that it's not possible to run SQL queries... but hey, thought I'll ask. Regards, Byron
Regarding Provisioning App
What are the firewall ports required for Provisioning App to communicate with sdpondemand server?
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