Integration Rest API's
Hi, I am doing an integration between SD+ and Stackstorm which is an automation tool where we write workflows for Resolution of an incident. But when i am trying to integrte it with Webhook, SD+ is not able to enable the custom action due to error message as "Invalid URL", but URL is valid if i am hitting it form browser with authentication keys, which i have put as "HTTP headers" Which is working fine when i did it with service now. Please help Do we have any facility in Service Desk+ for adding
SDP on cloud users acess deny
I have two portals on SDP on cloud first one for IT support and second one for HR. I invite the users to first one IT support every thinks is OK the users can be join. But, when I invite them to second one isn't OK I face a attached massage. can you help me to give the requests to access the two portal by same login name (email address).
Customize Requester Portal Option didn't launch
Service Desk indicated that on September 1st the requester portal user interface would change. We sent out a communication to our users to give advanced notice of the change however manage engine never implemented it. Did anybody else experience this? Has the launch of the new requester portal UI been delayed for some reason or should I go ahead and select the "publish to all requesters" option?
Automatic User Provisioning from Azure AD instead of local LDAP
Hello, I have SSO enabled through Azure with the Zoho app. i also have the SDP app through O365 enabled. I currently use the LDAP and User Provisioning tool on my local Domain Controller to add new users that I create in AD, but this does not capture Azure AD only users. I want to migrate away from using the local LDAP/DC tool since I am starting to add more and more people to my Azure AD only instead of the local Active Directory. I looked at the provisioning settings on the Zoho app and the provisioning
Limit Self service portal to request assets
Hi there, I wanted to create a self service portal to allow users to request assets, nothing else. How can I do that? Thanks, Steven
Getting API102 Error when syncing user
Hello, I am getting API102 error when syncing users. I read this is an system limitation of certinan amount of user can be synced to SDP, and it can be changed or lifted. Please help ASAP.
Exporting Date and time from fields
Trying to do some date math on the Create and Resolve times of tickets. Exporitng through a report does not work because the report truncates the time leaving only the date. Consider the example: Create Time field 2019-06-09 10:00 Resolve Time field 2019-06-09 15:00 Doing a calc should give me a 5 hour difference. But the export truncates both to just 2019-06-09 so I can run date calculations on the data.
Verified Domains
Hello, I’m trying to verify my domain and I get the following error:
Automated Reminder Notification
Hi All, I'm looking for a way within SDP on-demand to create a follow up/reminder email for both the requester and the technicians. Essentially, if the service desk replies to a ticket, and there is no response within 24 hours by the requester, it sends a reminder email that there is an update. Same idea for the technician, reminders to review updates or inactive tickets. Everything I've seen online so far seems to revolve around the on-premise with custom sql or python coding required. Thanks
Filter removal in assets
How do i remove a filter from the asset area of SDP please, i accidently clicked filter and now have 2 on the screen as below.
Hide Incidents and Requests
I have many users in Service Desk that are set to see "All Requests" as they help manage projects across multiple sites and departments. We are considering processing employee termination requests through service desk but are concerned with who can see these requests. It should be limited to the person submitting the request and our IT Technicians defined in Service Desk. Is there a way to specific if using a certain template or choosing certain category that the request is private and only to be
Pick-up request with email command
Think I cross-posted to ServiceDesk Plus, so posting in the correct forum. I am trying to get the pick-up email command to work, but it only appends the request. Using the following parameters in the email response - Re: Request ID ##241## has been appended with your most recent comments. To : helpdesk@company.com @@Operation=Pickup_Request@@ @@Workorderid=241@@
Assets management questions
Hi Support Team; 1. how to bulk update bar code? 2. how to change computer from Workstation type to Laptop type.? 3. see attached pic, in Picture1, I clearly have more than a dozen Dell Latitude 7490 Computer that belongs to the Toronto Offices Site. but when I want to make bar code for them. it only pulls 2 results (see Picture2) Can someone has very good experience with ME Asset Management call me on this? There are few questions I'd like to ask about this asset management tool.
Will there be Microsoft Teams integration in any way?
I’m sure most people are wanting Slack integration but what about Microsoft Teams? Our organization has been slowly moving users off of Skype For Business and on to Teams. It’s been working really well and users love it. Best part is it’s sointegrated into everything Office related and is included in our E3 licensing. No extra cost for full version. So as Microsoft continues it’s progress towards retiring Skype for Business(minus the On Prem version) and moving those users to Teams, will there be
What does this field do
What does "E-mail Id(s) to Notify" do? Is it to be considered as a "cc" field when replying or forwarding a request?
Actionable Messages and 365 Calendar not Working
Have a cloud instance of SDP and trying to test out Actionable Messages and 365 Calendar sync. I was initially trying just using the "Log in with Office 365" button on the sign in page, but then noticed in the help text that it only works if you are logging in with "Microsoft Single Sign on". I couldn't find any help articles specifying "Microsoft Single Sign on" specifically, so went ahead and just tried by implementing Office365/Azure SSO. I'm able to log in no problem, but still unable to get
SSO and non-SSO-login
Good Day, I am using service desk plus on demand and I implemented SSO in our domain. It also does work fine as long as you are a user of the domain. However when trying to access the Self-Service-Portal from outside the domain I receive the "NTLM Failed Redirecting To Login Page..." error. Is there any possibility to go directly to the normal login page when accessing the Portal from outside the domain? This would be great since we have customers in our domain but also outside of it. Thank you very
Switch from Cloud to On-prem
Has anyone switched form the Cloud version of ServiceDesk to the On-prem version? If so what were some of the issues you faced? Did it look and feel similar after the switch. Do you have any regrets?
User associated with assets suddenly showed up missing weekend of March 1st
After spending many hours getting all of our users associated with almost 900 assets 80 to 90% of the assets had been changed to In Store status from In Use Status which disassociated all of the users from the asset. We are a College where many computers are in common areas with many different users signing into them so we are not able to use the last logged in user as the owner of the asset. Support states that the logs show that the assets were never associated but I can attest to our HelpDesk
notification rules via SMS
Goodmorning Team! I think this feature could be interesting: send notification SMS only to particular users (for example VIP users) or to users of a specific Site (for example users of the Headquarter). What do you think?
Category and sub cat by site?
Hi, I want to define or reduce the list of selectable categories dependent on the site. Cats' seem to be global across all sites? any way to do this? Thanks David.
ServiceDesk Cloud - Free Version
Hi, We will use the free version of ServiceDesk Cloud. We are now in the try period, and we have all features enable for that. Is it possible disable the extras features and start from now just the Free Version (ServiceDesk only)? Thanks Paulo Santos
Lost access to Zoho People after I deleted my account in SDP On Demand
Hi, I work for ME partner and we use Zoho People internally. I am a user in this portal A few months back I signed using my organization account(@elitser-me.com) with SDP on-demand for testing purpose. Now, it is not active. Today, one of my customers requested me to help configure his SDP on-demand account. I got the invite and tried to sign up. I got a message to delete myself from the other instance where I am an administrator. Obviously, I created another dummy account(@yahoo.com) in SDP on-demand,
Cannot self scan workstations
Tried to self scan workstations but I am not able to generate api key. I cannot find the option to generate the API key in scan script page. Is it available somewhere else. Can i download the executable files into the workstations ( Windows & Mac ) and scan without the key. Thanks.
Zoom Integration
First and foremost, there is an issue with submitting this topic. Your subject header suggestions don't disappear when you transition to the body to the body (screenshot attached). Secondly, is there any plan for Zoom integration? We would like to utilize Zoom as a feature for assisting our customers and see that ZenDesk has an integration.
Webhooks do not translate variables
Hi All, I am trying to use webhooks in our SDPondemand instance, to update a table in Zoho analytics. It almost works except for one critical thing: the variables in the webhook do not translate. I attached snapshots of my webhook and of the way the data appears in the table in Zoho Analytics. ( I made several tests and hence the somewhat different data ) So am I missing something? I suspect that the variables notation is wrong somehow... Many thanks, Oren
Servicedesk plus Custom reports
is anyone knows how to generate SQL Query reports in Servicedesk Plus Cloud?
Help For creating tickets from C#
This code works correctly Can it be better than that? private void btnSend_Click(object sender, EventArgs e) { try { if (String.IsNullOrEmpty(textSubject.Text)) { } else { string username1 = System.DirectoryServices.AccountManagement.UserPrincipal.Current.DisplayName; string name1 = username1; string subject1 = textSubject.Text; string description1 = textBox1.Text; description1 = textBox1.Text; if (description1 == "") { description1 = "بدون شرح"; } string priority1 = comboBox1.Text; if (priority1
New requester creation using Powershell and API
Hello, I'm looking to use a Powershell script & the ServiceDesk Plus Ondemand API to create a new requester and wanted to ask the community if anyone had one already that I could look at so I'm not recreating the wheel. Thank you
creating tickets from C#
I am at my wits end trying to create code that creates tickets on service desk. The code executes with no apparent but no ticket is created. Any help would be appreciated c# code: ASCIIEncoding encoding=new ASCIIEncoding(); string postData = "subject=test"; // + subject; postData += ("&description=test"); // + description); postData += ("&DOMAIN_NAME=XX"); postData += ("&logonDomainName=AD_AUTH"); postData += ("&username=username");
CMDB Setup in Service Desk Plus Cloud Enterprise
Hello, could someone tell me where you go to setup the CMDB in SDP? I see assets and everything but no CMDB setup. On the website it does say it's included in the Enterprise Edition. Thanks
Change black-outs on Change Calendar
Hi Is there a way of creating a change black-out period? This would mean that people couldn't raise changes on particular dates / date periods. Cheers
OnBehalfOf feature
i am looking for an eta OnBehalfOf feature please?
comment on solutions
is there a way to notify the admin to comments/feedback made on solutions by the end user. also is there a way to make those comments private until the admin is notified and has taken the appropriate actions?
Use Barcodes for Inventory Reconcile
I see SDP can create barcodes or use vendor's barcodes. What I don't see is anything to actually use the barcodes after they're created. My idea would be to print the SDP-generated barcodes and apply them to the asset. Once every 3 months, I would go around and scan my inventory to be sure its all still there. Is there no such mechanism in SDP? We're using the cloud version, by the way.
How can an Implementer see his/her changes on Change Calendar
How do you get to see the changes on the change calendar when you are the implementer and not the requester.
ServiceDesk Plus Cloud - Customer DB Access
We strongly suggest that ManageEngine allow (somehow) their SDP Cloud Customers to access their DB to generate reports using Crystal Reports or Excel. Maybe this is not an easy feature... Or will take some time. But it is very important! If you will develop this to all customers as default feature or as a Licensed Add-on, doesnt matter. The important is to have possibility. In ServiceDesk Plus On-Premiss it is possible. Of course IT IS POSSIBLE in a Cloud version... But of course, again, not in same
Duplicate Organization
Instead of accepting my invite user has created own sdponmanageengine account. How to delete organization & join my invite
Parts list for repairs
Just getting started with ServiceDesk Cloud. What's the best practice for listing available parts for our laptop repairs in the system?? Thanks!
Delete Categories / Sub-Categories
Hi We are tidying up our categories and sub-categories and want to check what will happen if a category or sub-category has been used and we delete it? Will it be removed from any calls which are still open? Will it be deleted or are we not able to? Your help is appreciated. Thanks
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