Maybe this is not an easy feature... Or will take some time.

But it is very important!

If you will develop this to all customers as default feature or as a Licensed Add-on, doesnt matter.

The important is to have possibility.

In ServiceDesk Plus On-Premiss it is possible.

Of course IT IS POSSIBLE in a Cloud version... But of course, again, not in same manner.

Please, consider this to future at least.

Best Regards!

And Nandri for attention!