Project Scheduling
Hello, i have two inquiries: 1- is there any way to do resource and capacity planning for projects? i need to make sure that technicians are not over allocated with tasks. Currently the application allows me to schedule unlimited number of hours for the same technician on the same day. 2- Milestones and Projects scheduled start and end dates do not automatically calculate based on scheduled tasks contained within. Also, the estimated days and hours for tasks do not propagate up to milestones and
Dashboard permissions for SDADMIN role
Will there be any feature release or change in the future to allow the SDADMIN to modify any and all dashboards created in the instance. There may be teams that create a dashboard but do not know how to fully function the backend. As of right now SD Admin
Portal Views
It would be great as a technician to have the option to toggle on the end user / customer view of the self service portal, and then be able to toggle back to the technician view. This is helpful for training and understanding what end users see.
Feature request - APP - Receive items against PO
I could be missing a trick here but it would be great if from the Asset Explorer app we could scan and receive items against the purchase order rather than having to do it from a browser
FEATURE REQUEST - Auto Expand all conversations
Please can you implement a toggle or some mechanism to automatically open all conversation threads in requests? It's driving our technicians mad trying to find information and having to open each conversation element. You cannot even use CTRL-F to search
Automation of SDAdmin User and Access Management Tasks
Can we automate SDAdmin tasks? Currently, SDAdmin handles user management manually in the SDPC portal. For example, when a user requests technician access, SDAdmin has to create it manually. Similarly, if a technician needs to be added to or removed from
Notification sound
Customer is requesting for Notification Sound similar to ServiceDesk Plus On Premise Notification Tones Customer domain: petnet.com.ph
Request Form tips/info
I know this was possible on the onprem version, but is it possible to add an option to have a fields description displayed under the field name? Use Case: a request form with custom fields where a description is needed to guide the requester. Current:
Filter Requesters by domain
Is it possible to filter the REQUESTER / On Behalf Of field by a domain? Use Case: We want to scope which users are found when staff/techs search for a REQUESTER. Our directory includes internal and external customers/emails so it's a way for us to simplify
Change SLAs for ServiceDEskplus Cloud
We are in the middle of refining our Change Management templates, business rules and configuration but realised there are no Change SLAs? CRs often should have SLAs for the ff reasons: Set expectations for response and resolution times. Ensure timely
Logic in Notification Template?
Hello, I was hoping that this is possible but can't find much documentation on it. What I am trying to do is when a request comes into the system, I want to customize the notification template based on the request template used. For example, for a new
Logic in Notification Template?
Hello, I was hoping that this is possible but can't find much documentation on it. What I am trying to do is when a request comes into the system, I want to customize the notification template based on the request template used. For example, for a new
Alert users when assets are due to expire
Hi, Is there a way either through notifications or workflows to notify users when assets assigned to them are due to expire. I'm aware this can be done to notify technicians, can something similar be done through custom functions? Thanks!
SDP On Demand: Help Card Display
Seeing how the Help Card is currently setup in SDP Cloud, can we make it appear already in the right pane when the request form is loaded and make it available to requesters when they create a request, not just for technicians; exactly the same how it
Request Conversation Deletion & Recovery
I accidentally delete conversation threads from my Requests more often than I'd like to admit, especially when things are busy and I'm flying around replying to tickets on a busy day. In the History tab (or Conversation tab), there should be a way to
Checklists assign business rule
I'm looking for a way to auto assign checklists to tickets that come in automatically based on what the subject starts with. But I don't actually see a way to auto add checklists. Tasks just isn't right for what we need and I know you can do that. Right
Migration since SDP need to be split in to two separate consoles
Dear Team, Kindly help us with how to proceed this requirement with detailed steps. customer is splitting the licenses to two different entities. Below is the complete BOM for your reference. 1. ManageEngine ServiceDesk Plus Professional Edition - Cloud
Project Module - Percentage Allocation to a Task
This is a request based on a old post in the question forum: Projects - Resource Allocation We are starting to use the Project Management module and having this ability will make the Resource Allocation report more useful. As it stands now, everyone is
Allow for the duplication of more than one service request
Currently, you can duplicate multiple incident records at once, but only a single service request at a time. The organization I represent could benefit from the ability to duplicate multiple service request items, like you can with incidents. Duplicating
Contracts management
Hi, I think could be a good idea to improve the contract management: - Integrate contracts detail on asset page - Give the possibility to import contracts details on asset import / creation - Add the list of assets on contracts report Thanks, Alberto
Allow Custom Reports/Widgets in Private Dashboards
In the on premise SDP we were able to create custom reports/widgets in our private dashboards. It would be great to have this implemented in the Cloud as well.
SDP Cloud - Why no 'User' concept?
Unless ive missed it, there seems to be no easy way to find a users assets? Yes, you can open a previous ticket - and then link to assets. but thats a rather long way around. (As is the reporting) Is there no view where the user is core (central) - and
Report on Who Assigned
Hi I need to be able to report on the number of tickets assigned by particular people to a particular team, is this possible?
How to Access Free Private Servers in Steal a Brainrot (Roblox): A Complete Guide
For fans of Steal a Brainrot on Roblox, private servers can offer a unique gameplay experience, whether you want to explore the game without distractions or set up sessions with friends. In this guide, I’ll share my insights on how to make the most of
New Dashboard Filter- Technicians
The Dashboards are great but can only filtered by Site and / or groups. It would be very beneficial to also add a possibility to filter by Technician. The new Activities Dashboard is great and our Technicians would love to see this Dashboard just with
Project Management Module
The Project Management module currently lacks an option to hide resolved tasks and display only open ones. As a task creator, I should be able to filter tasks assigned to my team members by their status (open, on hold, resolved). At present, the module
Feature Request
Would it be possible to add a new field like the Description field which gives you the options to edit text etc.... for all modules
Self Scan Agent Development Thread - no vbs
the current use of vbs as a method of inventory does not work in a modern secure world. appropriate security should block all vbs from running. ME are developing an Agent to replace the current selfscan tooling this is a thread for them to update us all
Alternative Text Options for Images
Hello, I was wondering whether the option to add alt-text to images in the email body and email signatures is something on the development roadmap. This is an important accessibility feature and although an alt attribute can be added to the HTML, being
Not fancy improvements in the new version
Hi everybody, am i the only one that find not fancy at all this 2 graphical things came from one of the latest updates? - icon of a folder on the left of the service categories - useless and huge frame (always opening extended) saying "no service categories
Ask Zia as the Requester Portal
With the introduction of the gen AI features, and the Ask Zia module within the portal, it feels like its a missed opportunity for the Ask Zia front end to become the landing page for the requester portal. Appreciate everyones needs will slightly differ
Checklist templates not in alphabetical order when adding them to a request
When I'm editing checklist templates, they're sorted in alphabetical order. But when I go to add a checklist to a request, and use the "Add existing checkist" option, they seem to be sorted in order of creation date. Can I suggest that the order be changed
Add the ID to the tab header on browser window
Sometimes we have a lot of open tickets on diffrent tabs. It would be really helpfull and time saving to be able to see the ID and title on the header. In this example I have 3 open changes but, unless I open each tab, there is no way of knowing wich
Custom Statuses for the Tasks module in ServiceDesk Plus Cloud
Hello Team, Currently, Task Statuses are governed by the Statuses in the Requests module. In other words, all the statuses we configure in Requests appear in Tasks. This causes several statuses to appear in the Task templates that we do not need. Is it
Is there a future plan to add printing capabilities on the Project tab in ServiceDesk Plus Cloud?
We have task that we are tracking in the Project tab in ServiceDesk but we have no way of printing the information recorded there.
Ability to import markdown with images into solutions.
Apple Notes in iOS/macOS 26 will now allow you to export notes as markdown, and the Mac version of Snagit now allows you to export step capture screenshots and text as markdown. There's many other KB solutions that will work with markdown. Having the
Feature Idea: Read Receipts & Secure Messaging for ServiceDesk Plus Cloud
Hello ServiceDesk Plus Community, As a long-time user of ServiceDesk Plus Cloud, I'm always looking for ways to improve our workflow, security, and compliance. I would like to propose two features that I believe would be game-changers for both technicians
Increase Records per Page (for Admins)
Admins frequently have to perform bulk actions on tickets for various reasons: - Assign tickets to a different group, site, technician - Modify the assigned Categories - Bulk closure - etc. Would like to recommend that for Admin users, we have the ability
Translations
Translations have been a fantastic feature within the on-premise version of ServiceDesk Plus. A feature which has been very useful and popular with my customer base and implementation projects delivered. I would very much like to see this be available
Asset Audit
Enable Asset Audit by site
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