No OPM performance information
Hi We have Opmanager Essential, build 11600 and we are trying to test Analytics plus integration with it We have a personal version of Analytics Plus 3-00, build 3010 We are having 2 issues 1-All seems to work fine regarding Alarms, events and inventory, however when we tried to gather OPM performance information the fetching of the information never initiated OPM performance details is empty, so no chart were available Attached you will find some screenshots of the issue Our Opmanager Database is
Discovered way to have Dashboard that cycles between Opmanager and Servicedesk dashboards!
This article by Nigel Arnold at Set 3 showed me how to use gadgets in opmanager to display pages from Service Desk within a OpManager CCTV view. http://set3manageengineuk.blogspot.com.au/2014/12/servicedesk-plus-in-opmanger-dashboard.html a little bit of dicking around, I have discovered I can do this : <iframe src="http://helpdesk/WidgetDetails.do?widgetId=1&hasFlashCharts=true" width="400" height="200"></iframe> to include the gadgets from the dashboard view. so use Chrome to do a View Frame Source
How do you integrate the DeskTop Central tools referenced in SDF-62965 ?
SDF-62965 : Tools action integration between SDP and Desktop Central - Ability to restart, lock, wake on LAN, hibernate, shutdown, initiate chat and view system manager of Windows machines from the machine's details page or request details page if SDP is integrated with Desktop Central
DC Backup - No Idle Connection Found
Is there a way to gracefully stop a backup procedure? I started a manual backup using backuprestore.bat about 5 hours ago. I came back from a meeting and it was still going. I checked the backuplog0.txt file and found multiple entries of the following. The last 4 lines stating "No idle connection found" is listed multiple times. And direction would be helpful. Oct 6, 2016 10:01:04 AM [com.me.devicemanagement.onpremise.server.sql.MssqlExceptionSorter] [INFO] : Entered MSSQL Sorter Oct 6, 2016
Time Taken to Resolve doesn't automatically calculate
I have a technician that whenever he adds a work log, the duration isn’t automatically calculating based on the Start Time and End Time. He sets “Is non-billable?” to Yes, and the “Time Taken to Resolve” stays 0. Even if he modifies the Start Time or End Time the duration will not calculate for him. All other technicians time is defaulting in for them and updates accordingly when the Start or End Time is updated. He is set-up the same as everyone else so we are confused on how to fix this. Appreciate
Trigger a Task only when certain field(s) selected
I'm currently attempting to set up our new Help Desk system with Servicedesk. One of our primary tickets we deal with is in relation to new hires. I've got the incident template all laid out with all the proper fields would need to fill out, as well as marked what's mandatory and not. What I'd like to do is to create tasks based upon if those fields are selected or not. For instance, I wouldn't need a task to prepare a new computer for the employee if they're in a role that doesn't require a computer.
Request approvers - need another option
When sending a request for approvals, sometimes the wrong approver is selected. The wrong approver DENIES the request and then the request is useless. We have to recreate the original request and send for approvals again. Is there a way to delete the approver who denied the request and have the ticket status updated to awaiting approval? Or can we get another option other than Approved or Rejected? A good option might be "Not My Accountability" or something along those lines... Regards,
AdAudit and Netapp Cdot 8.2
I recently purchased adauditplus and the netapp extension but it doesnt look like cdot 8.2 or 8.3 is supported? Can you please let me know if it i supported and i am mistaken, or can you let me know when you might get this feature implemented.
Another issue in 12.1 Notifications
We have another issue with OpManager 12.1 Notifications. 12.1 we are trying to create a new Email notification. It is not allowing us to use { or } in the "To Email Address" Example.....{DBATEAM}@company.com. It says invalid email ID. 11.6 allows for those special characters. So currently I have 13 groups that I cannot create Email alerts for. Is this a bug or by design?
NTP Server configuration in OpManger
Dear ManageEngine team, Please let me know if there is a way to configure NTP server in OpManager, I have a GPS/Satellite based NTP server on my network which I want to use as a time source for all network devices/application including OpManager. I can't find any settings to configure NTP server in OpManager v12.1. Regards, Mohsin
Unable to install OpUtils/ / Unable to download IPAM/SPM plugin
Hey guys, we have a server with OpManager 11.6 installed (Upgrade pack for 12 isn't available yet..) and I wanted to try the IPAM and SPM plugin, but the only download I can find when I click on the Download button is OpManager. The link inside OpManager always kicks me to: https://www.manageengine.com/network-monitoring/ipam-spm-plugin.html But there is no option to download the plugin. So I tried the OpUtils installer which claims that OpUtils has already been installed in a earlier version.. so
DFS support
FileAudit Plus supports DFS ? Thanks.
Simple REST url example
Does anyone have an example REST API url for viewing a single request? I understand having to use the technician key, but I'm not sure where it should be in the url. An example url would be great. Thanks.
Customizing the user interface with corporate colours and logos etc
Hi all, I've been trying to get my user interface to look more corporate but I cant see any way of changing the background etc. I'm missing something obvious right? :)
What are the requirements for Non-IT assets?
Hello, I know that assets with an IP address automatically register as Assets, but I wanted to find out whether that's the only qualifier or not? I.e. would something like a router or switch, which has an IP address, be required to count as an IT asset, or is it possible to classify those items as Non-IT assets? Just wondering what the qualifications are so I can definitively explain why some items are classified as IT assets and others are not. Thank you for your help!
Incorrect link in solution emails
We have notifications set up for new solutions with the below default email template: Dear Technician, Solution : $SolutionId under $TopicName, has been approved. Title of the solution: $Title Solution can be viewed using the link below. $SolutionLink The link ^ that is sent in the email is wrong. You get an error when you click on the link (below) If I navigate to the solution in help desk the address is http://ithelpdesk/AddSolution.do?solID=98, so the link in the email has an additional
Incident Template Rules
hello Every body I Want to ask about how to make rule on Template when the requester open it to download file
When I want to create a custom report. The Pick Value list does not open in the advanced filter options
When I want to create a custom report. The Pick Value list does not open in the advanced filter options. We are working with version 7.5.0 build number 7504 So I can't select for example 'Request status' = Open Johan So
Single point of contact
Hi, i would like to remove all e-mail address from support group and use a single point of contact in service desk plus . What will be the impact?
Probe and Central alarms not syncing
Hi OPM support, I have issue with number of alarms between probe and central server. The probe has 2099 vs central server 2226. How to sync this?
Nested Assets
What I would like to do is similar to how Workstations has Laptop and Desktop under it... I want to create: Cell Phones - iPhone - BlackBerry - Android So I can separate the assets...however, I can't find the way to do this.
how to get Unassigned Requests for a particular group.
Hi All I'm able to get all unassigned requests however I'm stuck at filtering Unassigned Requests for a particular group. So far what i have is: http://itildemo.servicedeskplus.com/sdpapi/request/?OPERATION_NAME=GET_REQUESTS&TECHNICIAN_KEY=81E5E1AF-D9CD-413E-A815-CABF9D27C67E&INPUT_DATA=<Operation><Details><parameter><name>status</name><value>Open</value></parameter><parameter><name>from</name><value>0</value></parameter><parameter><name>limit</name><value>25</value></parameter><parameter><name>filterby</name><value>Unassigned_System</value></parameter><parameter><name>group</name><value></value></parameter></Details></Operation>
Sheduled reports
Hello, I'm having some issues with scheduled reports not working. I want to have a scheduled report setup so I can see down devices in the last 24 hours. I can see there is a report template already setup for this and I can see the data I want in it. I can manually email the report by clicking the PDF button and it successfully sends. What I want to do is have this automated so it emails a report to a distribution group daily. I understand how to set this up but its not working. I setup a test schedule
Viewing Software on a Workstaion
Current, when we go to view the software on a scanned asset, it defaults to showing 300+ software titles. 95% of which is set to "Excluded". Is there a way to have the SDP default to showing display Freeware, Managed, Shareware, Software Suite? How do people handle this now?
"PO Approval" is automatically disabled for the users who are imported from AD/LDAP/CSV.
Dear All, "PO Approval" is automatically disabled for the users who are imported from AD/LDAP/CSV. This issue is exist in SDP version 9220, 9221, 9222 and 9223. As of now we are fixing this issue and the fix will get released soon in our next service pack. To stop this issue temporarily, we need to stop importing users from AD/LDAP/CSV till our next update. --Murugesh
Integration SDP + Redmine
Hi everyone! Maybe someone use integration between Redmine and SDP? It will be wonderfull, if someone can share experience about that!
Report assistance
Dear Support, can let me know how I can generate a report for: Top 10 Incident/Request Reasons per month? 9.2 Build 9212 Thanks
Modify existing deployment
When you modify existing deployment and you want to add new computer to list. Then you deploy this again it will start the deployment again for every computer. Is there a possibility to retain existing deployment status for existing computers?
BD SERVICE DESK PLUS
When I first choose the type of database to use, for example I choose SQL, as I can see after installed the tool if my data is being stored in SQL or POSGRESS? if I choose SQL, backup application that does what it's worth?
No ManagedConnections available within configured blocking timeout
org.jboss.util.NestedSQLException: No ManagedConnections available within configured blocking.getting this exception. Getting above exception in my application.Give more suggestions for resolving this Issue. Thanks inadvance, Ramesh
Cannot send more than 1 approval to 1 person
Hi We're running VERSION NAME and since we've upgraded we've noticed that when you send the first approval, you cannot send additional approvals to this person's email address. We use this as a method to chase approves to make sure they approve requests. Is this a known issue or a new feature?
Exit Code 4: Error in getting output for the script (Suse linux)
Hello all, I'm trying to use custom script(Cache Memory) on monitored machine from Opmanger server Im runing this script with error as below After got that error message, I check log on Op server as image At the same time, I also checked excution directory on monitored machine and saw OpMnager file with empty content I m stucked at custom script a week, Any help would be greatly appreciated.
Automatically escalated requests
hello , i need to show Automatically escalated requirements report and manualy escalated requirements report. how i can do this ? Please, help me. Best regards,
Blank stages in the approvals
Sometimes an approver needs to be deleted, or there is an issue when they are approving. When we delete the name, there is a blank stage. Is there a way to remove the whole stage?
Import Requesters from Active Directory
Hy there, it seems that i can only import user objects from Active Directory. As i tryed to import contacts from Active Directory it failed. Is there another solution with import contacts? Thx in advance!
Assets Problem
Hi, A few weeks ago i can add normaly assets, now i have an error message "FAILURE :License violation. No more IT Assets can be added in the current license model." if i delete asset i can't delet a new with a same message, any help? Changes on the license a weeks ago?
Custom Trigger
Hi there, Just a question on how we go about creating a custom trigger to do the following: If a certain email address sends through a request it automatically gets assigned to a certain technician. There are no templates on how to create the batch file needed. Any help would be greatly appreciated. Thanks
Backup Failing
Hi, I'm pretty sure we're got an authentication issue with our scheduled backups failing, and was wondering if this was the case ? I've checked the logs of the serverout file which have been extracted below. Can you advise which credential is failing ? The Database or the account within SDP ? Saying this though, the application Event Log viewer says the backup failed due to the following: EVENT LOG VIEWER java.io.IOException: The process cannot access the file because another process has locked a
Resetting the Service Desk
Hello, We have done extensive customization on Service Desk plus and consequently logged several incidents during the test phase. Is there a way to "reset" the service desk to delete any existing tickets while retaining all other customization? Thanks,
Automate sending emails to distribution list members
We are wanting to send emails to the members of each distribution list, asking them to reply if they wish to be removed or if the list is no longer needed. The body of the email would have this statement/question and list the name of the distribution list, the email address of the distribution list, and the members of the distribution list. We created a CSV file created from a report in ADManager that lists all of the distribution lists, their emails addresses, and the members of each list. Using
Next Page