Can't use Opmanager after switching to API Client
Switched to API client, now I can't use Opmanager, it shows the following message: Your current license does not allow to monitor UCS devices.You can either remove the UCS devices you do not want to monitor here, or procure a new license.Remaining devices will be deleted But the list of "Available Devices" or "Devices to be removed" it's empty. What should I do to recover from this?
Case #3300187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
Issue with Custom Report (filter by Ref. Ticket Number)
Hello, I ran into an issue while creating a Custom Report for tickets that: 1) Were created this year (works fine) 2) Ref. Ticket Number field is not empty I selected the Advance Filter - Ref.Ticket Number 'is not' None The report runs correctly for the first two to three pages but I see a lot of 'Not Assigned' (basically blank field) starting page four. I also did an export to CSV to filter 'Not Assigned' tickets and got the result: Out of 1387 tickets that showed on the report, 1150 odd were 'Not
Switch Scanning Issue
Whenever my network admin scans a Cisco 3850 Switch or a Nexus 9372PX it changes it from a switch to a router and deletes all of his manual entries. Is there a reason why this is happening? Here is some data on the switches: Cisco 3850 Cisco IOS Software, IOS-XE Software, Catalyst L3 Switch Software (CAT3K_CAA-UNIVERSALK9-M), Version 03.03.05SE RELEASE SOFTWARE (fc1) Technical Support: http://www.cisco.com/techsupport Copyright (c) 1986-2014 by Cisco Systems, Inc. Compiled Thu 30-Oct Nexus 9372PX
330187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
No server services available to monitor
Hey guys, i can't find the report configuration for server services to monitor EWS/POP/mailflow status.In the drop-down menu i can only see "database", "storage" and "e-mail". There is no "server" to choose. Can you help me to add it? Thanks, Rob
Manual Device Inventory Scan
Frist of all, please do not give me the usual Send in Logs answer right away. Does anyone know how I can manually trigger a Desktop Central Asset Inventory from a system without using Desktop Central Asset Scan? I have developed a way to detect if systems in my Network have not been Asset Scanned by querying the file date of: c:\Program Files (x86)\DesktopCentral_Agent\Logs\devicescanaccess.log This would give me a quick indication of systems that are just being connected back to the Network
Weird issues out of nowhere - Support Needed
Technicians are getting the following error when creating tickets: They choose the requester, whose associated to his site, and his information is autopopulated. No problem creating the ticket... But once the page refreshes and we're redirected to the created ticket the error quickly pops up and the Site field isnt populated - it says "Not associated to any Account". We verified the configuration of the Sites in Accounts and nothing has been changed, everything was working fine until today. Requesters
REST API - How to specify additional custom field values in Input Data?
The example "INPUT_DATA" provided in the documentation shows how to add a single custom field value: "RESOURCECUSTOMFIELD":[ { "CUSTOMLABEL":"Secure Resource", "CUSTOMVALUE":"YES" } ] What is the syntax to add additional custom field values? Thanks.
ADD Attachment API Rest using Powershell
Good day, Anyone have successfully achieve adding attachments using Rest API in a powershell script? Worked fine most of the operations i need, but this multipart/form-data request i havent cracked yet. What iam trying to achieve is automate a request-template, was able to download the file the user attached, and i need to attach the result back to the ticket.
App Manager not starting
Hey guys I'm not entirely sure what I'm doing wrong here, but I know it's probably something very simple. I installed App Manager v12 on a newly built probe and it doesn't seem to be loading the app manager page in the probe. I cannot seem to log in on the web browser either as it says I need to go through the console. I've attached screenshots showing that it is in fact installed and running, and I have attached the wrapper log file as well. Please help :) Cheers, Mat
Business Rules
Quick Question - Can business rules or another method be used to automatically close tickets on a set date when they are created through Preventive Maintenance ? We have days when the tickets we raise each day simply can't be resolved as staff are not in (Xmas) and we're looking into how we can get the system to close these automatically...Any ideas ? Andrew
Date of OS installation - how to ?
Hi All! I need reports by Age of OS of all my PCs - how to ? http://odarchuk.com
How to configure SLA actions in ServiceDesk Plus?
SLA Actions help to automatically categorize a request and assign it to a group and a specific technician during escalation. Watch this short video and learn to configure the SLA actions for a request in ServiceDesk Plus. Here are more such videos to help you get the most out of ServiceDesk Plus. Brief explanation of the video: Step 1: Click on Service Level Agreement under Organizational Details. Step 2: Select an SLA and enter the fields of criteria. Step 3: Click on Actions and key in the escalation
Customize Scanning Schedule
Dear Team, We had raise one request of customization of scanning schedule on Global Time Zone-Wise (or Domain/Remote Office Wise) in the past & hope you will provide the solution this time. e.g.- To Run schedule scanning for particular domains/Remote Offices which are in different time zone let’s say ASIA Pacific Regions & in same way we can schedule for other domains which are in different time zone let’s say for EMEA etc. Looking forward for your response at the earliest. Best Regards- Neelesh
E-mail Id(s) To Notify isn't auto poplulating for reqesters
As a technician, the "E-mail Id(s) To Notify" field on our incident and service request templates will automatically start populating with names of users that we have connected to our Active Directory. There is also the little button to "Search Requester List" that is available. However for requesters, neither of the two are available or happen and email addresses have to be manually entered. How can we fix this? The field is set to allow editing by the requester. Thanks, Tammy
Requests pending my approval
Hi All, How can I configure the system or create a new custom view so our requesters can see a list of requests waiting for their approval. The same view as technicians have - Requests pending my approval. Thank you Nikolay
Bugs when saving a report
When you save a report that's previously been saved The folder that the report is saved in is not automatically selected, so you can easily save the report in the wrong folder. The list of folders in the save report dialog is not sorted, so it's hard to find the correct folder. We've got 30+ folders and it's painful. Thanks Chris
Listing all requests/problems associated to a change
Hello everybody, is there a simple way to list/navigate to requests/problems associated to a change? Thanks in advance, Enrico
Support Group Issues
Hi, Having a range of issues with support groups. I'm aware that there is already a feature request to disable support groups. These are in addition: Tried to rename a support group and got an error message. The system has now generated a 2nd support group with the new name and left the existing support group in the system (which can't be deleted - thereby confusing all my groups) Tried to create a new support group, got the below error message. Created the group with one user successfully but
Resource access - not accounts
Hi Is it possible to give someone access to a resource, like windowsdomain, WITHOUT giving access to the accounts already entered? 1. I would like to make a domain-resource where all password admins should place AD-account. - This way I can use the same account for password reset, which is set on the resource. 2. password admin/user should still follow rules of sharing. 3. If accounts already exists, they should be hidden or unaccessible untill shared. I have tried sharing the resource with; view,
Redundant server
Is it possible to create a SD+ redundant server?
ServiceDesk Plus self integration
Hello! Does anyone have an experience in connecting of two (several) ServiceDesks? There are 1 headquarter (SD for the headquarter is installed) and two divisions (SD for each division is installed). All these SDs are independent. But, at the same time, there is one technical group at the headquarter which sometimes recieves requests from the divisions. The question itself: is possible to create a kind of "reduplication" of the information about recieving new requests in the divisions to the headquarter?
Sharing one resource between resource groups
Is there any way to share one resource between some resource groups? It would be very useful feature.
Is it possible to add 2nd PO approver level by default?
Is it possible to add a second approver level by default so that the user doesn't have to click the plus everytime to add a level?
Technician to Requester Toggle
I'd like to submit an idea for a feature request. Create a toggle button for a technician to change their view so that the screen appears as a requester. The same toggle would take them back to requester. This would be helpful in writing documentation for training as well as helping some less computer literate users walk through submitting requests, etc. As technicians we never see the end user portal, and this would help us help our customers in my opinion.
Software > License Agreements > Add New License Agreement - Permissions to add manufacturer
The process of adding a manufacturer when adding a new license agreement; is that limited to administrators only?
Report Problem
Hi, I have problem with the reports in version 9.0 build number 9009 when i want to creat or use report this message shown to me : "error while fetching ajax response Cannot read property document of undefined " how i can solve this problem? (removing the image from Admin-> Organization Details) doesn't work. Thks
Technician | Adding SDAdmin Role
Hello All, I have a technician who I would like to add the SDAdmin role to, however when I go to the technician, and click on "Enable login for this technician" I am able to choose Enable Custom Privileges and choose SDAdmin, however the page is also showing Login Name / Password / Retype Password / Domain. I do not have this users login information and don't really want to ask him for it. How do I get around this? What am I missing? Jeff Day
Problem with creating groups
Hi there, when I create a group with the AD Manager the attribute "displayName" will be filled with the groupname. If I create a group with the normale AD MMC the displayName attribute is no set and empty. Is it possible to achieve this with the AD Manager tool as well? We do not need the displayName attribute to be set. Regards Tom
New User Need A Little Assistance
I am a new user and am looking to create a report that shows the following: Select a specific user - identify the groups that user is a member of and if the group membership has modify or admin rights to a directory folder? Suggestions Craig
Backup failed on Fortigate firewall
Hi, I'm getting a "backup failed" on my fortigate firewall within DeviceExpert: Version: Fortigate-110C v4.0,build0513,120130 (MR3 Patch 5) config global command parse error before 'global' Command fail. Return code 1 FW-Karakter-1 # execute backup config tftp 1201_ConfigFile.txt 192.168.5.3 Please wait... Please wait... Please wait... Please wait... Please wait... Connect to tftp server 192.168.5.3 ... #end Send config file to tftp server OK. Setting timestamp FW-Karakter-1 # end Unknown action
Task condition in workflows
Is there a way to include an IF condition in a task workflow? This can help drive the creation of tasks when implementing service requests. Is there a workaround for this that someone can suggest?
iPhone App
Amy plans to improve and add more features to the iPhone/iPad app?
SDP do not handle Calendar meetings as request
Hi, We have people that send requests as Outlook meetings instead of mail. So what happens is that SDP dot not know how to parse the meeting, and the body of the request is the raw data of the meeting.(Picture below) SDP should be able to parse the meeting so that it's more readable, it could create a scheduled task from the meeting data. This is an issue and not a feature request and i am not expecting this to be resolved soon, i am simply pointing out an issue here. Thank you guys
Virtual Machine partitions
Hi, We recently started using Application Mnaager in our organization and we need to perform some Scheduled reports. I imported some Virtual Machines from Vsphere and would like to do an automatic report every week. To do so I set up some Scheduled reports and added the VMs I would like to monitor. This is when I start misisng something: When i setup the custom reports i Admin->Reporting_> Enable reports >Monitor Type select Virtual machine. Among the various options i would like to receive reports
Is it possible to measure java GC stop-the-world events in Application Manager?
I've been working on setting up our JVM monitoring with Application Manager, and can't find a way to measure the time of STW garbage collection events. We have a need to determine when these pass a threshold so we can determine if we need to tune the JVM differently, or need to expand our capacity for the application being monitored. I can measure total GC time, but can I just measure STW (or pause) time? Any help would be appreciated. James Payne
Convert Service Requests to Incidents?
Hello, I like the new feature where we can convert incidents to a service request template. It would be great if we could convert a service request onto an incident template. I know we can manually edit the request type, but we have an issue where unless the request is on an incident template, we cannot associate the request to a problem record. Many thanks, Frank
330187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
Problems with assets
In my assets module says it has installed a certain number of licenses but when I go to detail it doesn't figure it out why ?
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