Backup Failing

Hi,

I'm pretty sure we're got an authentication issue with our scheduled backups failing, and was wondering if this was the case ? I've checked the logs of the serverout file which have been extracted below. Can you advise which credential is failing ? The Database or the account within SDP ? Saying this though, the application Event Log viewer says the backup failed due to the following:

EVENT LOG VIEWER
java.io.IOException: The process cannot access the file because another process has locked a portion of the file

SERVER LOGS
00:115]|[09-20-2016]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[188]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. |
[19:15:00:115]|[09-20-2016]|[com.adventnet.sqlone.search.dbcrawler.ejb.internal.DatabaseCrawler]|[INFO]|[188]|: Connection obtained for crawling the database <AppIndexingInfo CRID="134" APPLICATIONID="1" APPLICATIONNAME="ServiceDesk" APPDSNAME="default" MAXWORDSIZE="200" INDEXINGDELIMITERS=",:@-. (){}" ENABLEPARTIALSEARCH="true" ENABLEDYNAMICINDEXING="true" ENABLEINCREMENTALINDEXING="false" POPULATE_FK_REL="false" STATUS="0" />|
[19:15:00:115]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Starting....|
[19:15:00:115]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Active DB Server = mssql|
[19:15:00:227]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Database connectionProp : null|
[19:15:00:227]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGenerator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator|
[19:15:00:227]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Database started|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: *************************************************************|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Number of tables found : 1358|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: -------------------------------------------------------------|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Build number : 9120|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: -------------------------------------------------------------|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: backup_info.xml : true|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: -------------------------------------------------------------|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Ignored Table List|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: -------------------------------------------------------------|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AuditRecord|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: OperationAuditRecord|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AaaAccSession|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AaaAccSessionAudit|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AaaAccSessionProp|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AaaAccHttpSession|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: RecentItems|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AuditResultProperty|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AuditResourceProp|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: AuditOperProperty|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: -------------------------------------------------------------|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Going to take full backup with file attachments|
[19:15:00:452]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: -------------------------------------------------------------|
[19:15:00:553]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: deleting duplicate entries in WordMap table : 0|
[19:15:00:553]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: *************************************************************|
[19:15:00:553]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: |
[19:15:00:553]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|:

Please wait ! backup in Progress...................|
[19:15:00:553]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: 0-----------------------50------------------------100(%)|
[19:15:00:553]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:01:317]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:01:761]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:01:982]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:02:424]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:02:759]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:02:980]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:03:091]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:03:315]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:03:426]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:03:653]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:03:979]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:04:197]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:04:416]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:04:636]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Active DB Server = mssql|
[19:15:04:636]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Database connectionProp : null|
[19:15:04:636]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Error while trying to instantiate SQLGeneratir com.adventnet.db.adapter.SQLGenerator java.lang.InstantiationException: com.adventnet.db.adapter.SQLGenerator|
[19:15:04:636]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: Database started|
[19:15:04:855]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:05:404]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:05:622]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|
[19:15:06:938]|[09-20-2016]|[SYSOUT]|[INFO]|[188]|: =|