The File was not found
I'm getting the following error when trying to open an attachment from an incident. The File was not found Thanks, Kyle
AD User unable to log in after changing their AD Password
I have a user who changed their AD Password yesterday and this morning they are unable to log into MSP. User account or password is incorrect is the error. I checked their AD Password and it is not locked out .
Assets Tab Not Opening
Hi, I am trying SDP after about one week it was working correctly but now the asset tab is not opening, if I restart SDP service it starts again but then after about one or two hours I cannot open it. I am using version 8
Start OpManager server on boot
Hello, I want to start OpManager (v12.1) automatically when a server running Centos 7 boots. Something similar to: systemctl enable OpManager.service. Please let me know how this can be done. Thank you
Mail fetching and Exchange 2016
Our mail server was recently upgraded to Exchange 2016. Since the upgrade of Exchange, we have not been able to fetch email. The following error is shown when settings are saved: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Problem connecting to mailbox. The version is 9.2 Build 9225 Outgoing mail is functioning properly. We followed the troubleshooting steps at http://kbase.zohocorp.com/kbase/ServiceDeskPlus/TroubleShooting/file_100004.html
330187
I am extremely disappointed in your support!! I have had an open case since last night and have not gotten one status update. No one is able to help me with this case and when I contact support no one can tell me anything. YOUR SUPPORT IS HORRIBLE!!!! I am escalating this to my superiors who will be contacting you. You should be ashamed!!!! I will be posting this to each of your different product forums so everyone can see what type of support system you have!
ServiceDesk Plus OnDemand latest release "Project Enhancements" & "Task Dependency Mapping"
Dear Users, ServiceDesk Plus OnDemand made a release for "Project Enhancements" & "Task Dependency Mapping" today September 15th 2016. Kindly check on the What's New page for more details : https://ondemand.manageengine.com/service-desk/whats-new.html The releases in the pipeline are : Request List View Enhancements RTL support for locales Arabic & Hebrew Search Enhancements Dashboard customization & Reports enhancements for request Asset Enhancements & Credential Library Bar-code scanning of assets
Project additional fields - don't show up
Guys, Just to inform you: the additional fields i create on projects, don't show up in the Project module. I created a few test fields, but when i open a few test projects i created, they are not visible. Regards, Sven
GINA - Windows 10 Login Box Position
Hello, Has anyone else noticed the issue on build 5316 (Gina Agent 4.3.1) where on Windows 10 (1607) the login box and picture are shifted up towards the top of the screen?
Close a specific request
Hi all, Please review my senario: when a specific server has been DOWN a ticket generated with ID: #1234 in servicedesk via Email. and when it become UP I wanna the request :#1234 be closed automatically. In other words,How service-desk can close a specific request of a server automatically when the status is UP now!? Please help me fast warm regard.
ServiceDesk Plus Community Digest - Sep 14, 2016.
Happy Thursday, PitStoppers! The past fortnight has been awesome at so many levels. We saw many of you discussing interesting product features, helping yourselves get your issues fixed, and much more. For those of you who missed an awesome fortnight at PitStop, fret not, for we bring you all the action wrapped in this digest. Read on and relive the amazing fortnight. At the Podium: MKR@SDPAdmins is at the podium for the third consecutive week with 132 points. Boot Camp: Boot Camp, as you know is
OpMan v12 UI feedack
Hey guys Regarding the new and improved OpMan v12 UI: Firstly, it's pretty cool and much easier on the eye, except one small issue I have. There's a huge empty space the right of the probe interface that can be used to see more of the application - is there any reason it was designed this way? OpMan v11 made use of the entire screen whereas v12 doesn't. Is there a setting I can change in the config to change these dimensions? Or would that be something you guys need to change on your end and release
fileAttachments folder - Access file attachments over network
We are doing a server migration and the bulk of what needs to be moved is over 300GB in file attachments. My thought was to create a symbolic link to the fileAttachments folder on the old server so that the application could still read those files while we are copying them over to the new server (which could take several days). I tried this, however I cannot start SDP once the link (labeled the same - "fileAttachments") is created. The services crashes right after starting. When I take way the link
Server 2016 Compatability
I'm curious if Manage Engine has begun testing File Audit Plus in server 2016 preview builds. Do you expect to support server 2016 immediately?
Cannot add additional fields - limit reached
Hey guys, I've stumbled across an issue: i cannot add additional fields. "The maximum number of additional fields of type Text has been reached. No more fields can be added." To check i started to count the additional fields I have created across all types: i counted 10 additional fields in my SDPOndemand over all modules (request, requester, technician, problem, change, project, ...) Can u allow more fields please?
ADmanager logs display passwords in clear text
Hello, We've just discovered that ADmanager displays changed passwords in clear text in several places. One is on the Audit Report. Another is the log files on the Server where it's installed. This seems like a huge breach in security. Is there a way to to turn this off or at least an option to hash the passwords?
Is it possible to approve a change request with email commands?
I have a change manager that has requested the ability to approve changes via email, as he has started traveling to other locations and is not always at his PC, but does have email on his phone. I know it is possible to modify request via email, what about the changes?
100 % CPU DesktopCentral Server 7za.exe *32
A lot of times we have an issue with DC-Server, consuming 100% CPU. The process in question is located in the DC-Server-bin-Directory: 7za.exe *32 Any suggestions? Kind regards Rainer
Notifications not Loading automatically
SD+, I am having an issue with my Cloud Based SD+. I am attempting to test the notification panel. It appears that this is not working as a "live push" notification window. I assign a new ticket to a technician, send an email reply, or add a note should prompt an alert on the notification button. I refreshed the page, tried in Chrome and IE, but it will not come up with an alert until the Technician Physically clicks the notification button. once the Notification window opens the red # of alerts
dbo.errorlog growth
We have now encountered issue where the database has grown by 4GB in the last few days, after examining the top tables dbo.errorlog has 6,419,475 records and is 5gb in size, Data usage is now at 1gb per day and we are running out of space Can you provide some assistance with this issue . System log reports the following com.adventnet.persistence.DataAccessException: [CIRelationships] Exception occured while inserting rows Current version - 8.2.0 Build 8200 MSSQL 2012 Many Thanks
Notification profiles increased
We have had approx. 20 notification profiles handling all alerts for OpManager. Today, when removing a user who is no longer here, my profiles increased to approx. 200. It appears that each device now has a unique notification profile just for that device. Anyone else have this happen?
provide login for multiple contacts already approved
Hi all, Just wondering if there is a hidden way which you can provide login details for contacts who have already been approved, on bulk? I am aware you can 'approve and provide login' for unapproved contacts, but there is no mass edit ability for approved contacts - I've got about 600 to go through and hoping someone can give me a script to run - update contact set login = contact_email, password = contact_email etc Thank you!
Script query
Hi, I am using a Script to prevent categories from being used by anyone....I added the following Script to apply to anyone who uses the default incident template. Field & Form Rules > On form Load > Applies to All users > On Create & Edit > On form Load > Execute Script $CS.removeOptions("CATEGORY",["Regular Tasks & Checks"]); $CS.removeOptions("CATEGORY",["Service Catalog"]); This prevents a couple of categories from being selected when a request is created. For some reason our Technicians can't
Features Next Release of ServiceDesk Plus OnDemand
Dear SDP OnDemand Users, The next release of ServiceDesk Plus OnDemand will be on Project Enhancements and below is the detailed features list : Project Template : Project Template supports to configure different set of fields for different type of projects. Thereby creating individual form for each project template for the most frequently used. Task Dependency with New Graphical UI (drag and drop) : Dependency mapping feature has been introduced for Requests, Problems, Changes and Projects. Look
Custom SNMP monitor tests OK but no graph data
I defined a custom snmp oid monitor, when I click test values are returned but even after waiting overnight no graph data is present. Running on windows server 2008r2 with PostgreSQL. I did import a MIB bundle file that was provided by the vendor (multiple MIBS in one file), could there be an issue with that, or something else? Thank you for any suggestions. I checked nmserr and stderr logs but didn't see anything with frequency of every 2 minutes that is set on the monitors. I do see some errors
First response timers
Folks, We're starting to depend heavily on our first-response timers to ensure quality of service. From my understanding, the timer is stopped using three methods: 1) When a reply to the requester is made via the reply button on the ticket. 2) When a worklog entry is made and the (consider this first response button is checked). 3) When the time is stopped manually (privileged). My question has is around the second option, the work log: a) Let's say my tech is calling someone to work on this issue
Customize Naming Formats
Hello everyone, Am trying to find out if the following conditions could be achieved in "Customize Naming Formats" that meet our requirements. I've found how to pull the initials to start a username to meet our convention, but then I get stuck... Our (all uppercase) usernames consist of: First letter of first name | First letter of surname | 2 or 3 digit department code | 3 or 4 digits to separate the user (number of digits is whatever is required to take whole username to 8 digits total, as in 4
Inventory Report - IP Address with Subnet Mask
Hi Support, We want to generate the Inventory report from OpManager 11.6 with below details Device Name IP Address Subnet Mask Category Model Interface count and also other information (custom details) Regards, Pankaj
Managing User Entitlements
We had hoped to use ServiceDesk Plus to manage our user entitlements. We created a great form so new user requests could be submitted to our ticketing system but then could not find an easy way to keep track of all the services and accounts which are assigned to each user. Using the "User - Additional Fields" options seemed like it would offer us the functionality we needed but we realized that "Checkbox" is not an option, so our plan to list entitlements on each user's profile with checkboxes which
Report output - resizing window
Hi When I run a variety of reports, the output window cannot be resized to show more lines. The default window only display 2 - maybe 3 - lines. Is there a way to manually 'grab and drag' the report window frame to increase the display window? Here is an example of the output from the Non-Inheritable Folders report:- Am I missing something - or is this not possible?
Notification when a request is left unpicked
Hello, There's a nice feature in Admin/User Settings/Group, where you can enable to send notification to smb if a request is left unpicked for certain time. However, I think this period of time (in days, hours and minutes) is calculcated "forthright", not regarding working hours/days.. and that annoys, because on Mondays (after non-working weekend) I get lots of letters, but they are not so "urgent".. Can you please fix this? :)
System Auto assigning Resolution when ticket is created from an email
Hi, We have noticed that in two of our business units that it appears when a new email request comes in and a ticket is created, that the system seems to be auto assigning a Resolution...but the ticket is still open. This seems to have only started to happen after an upgrade to 8009. I have done some testing and it does not seem to happen when a Ticket is created manually (via Add New --> Request) It seems to happen in two of the three business units that I manage and not the other one...... (example
Survey settings email content template
Hello Is there a way of adding the resolution or any other content variables to the survey email content as when you enable the user survey it over rides the notification template when jobs are closed. The below does not work. eg. Description $Description Resolution $Resolution Survey Link $SurveyLink Thanks in advance.
Printing a conversation only
Hi is there a way that you can just print one conversation and not the whole ticket? Thanks in advance Cathy
Addition of time in Scheduler > Availability Chart
Hi, Firstly, apologies if anyone has already asked for this........ If at all possible, could you please add time functionality within the Scheduler > Availability Chart. If, for example, I wished to take tomorrow off and am returning Monday morning - ideally I only want it active and sending any incoming emails to my selected rep in my absence, during the times I am actually not here, being from 5pm tonight 15/09/16 until Monday morning 19/09/16 8.30am. The way it is at present is I can only either
department email does not assign request to department
we have multiple business units and departments setup, one BU is for support and accounts each group in this BU has their own email - support@ourdomain.com and accounts@ourdomain.com emails sent to support@ are correctly allocated to the support group with the BU, however emails sent to the accounts@ address are also allocated to the support group, instead of the accounts group. can someone please advise why this is and how to resolve, the accounts group has the incoming mail address of accounts@ourdomain.com
Close all resolved tickets
Hello, Is there a way to close all Resolved tickets? thanks
Remote Desktop doesnt support dynamic scaling
https://blogs.technet.microsoft.com/askcore/2015/12/08/display-scaling-in-windows-10/ I don't know if you have updated your core Zoho and forgotten DC, but if a high-res laptop is plugged into a normal monitor, the laptop screen is practically useless due to DC's Zoho agent not identifying the new windows scaling. An easy way to reproduce is on a dual-monitor PC: set primary monitor DPI to 100% scaling, and secondary monitor to 150% scaling. this is an example of what the remote PC's second monitor
SSL_ERROR_WEAK_SERVER_EPHEMERAL_DH_KEY(In Applications Manager)
The solution for OpManager does not seem to work on AppManager config: OpManager/AppManager/working/apache/tomcat/conf/backup/server.xml Please provide a solution. Thank You. :)
MSP: Uploading Customer Agent Logo - 403 Request Refused
HTTP Status 403 - Request Refused type Status report message Request Refused description Access to the specified resource has been forbidden. Getting this error when I try to upload a new customer agent logo, not sure how to resolve. Thanks!
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