SOM Summary Removed Computers
I noticed that when ever we have removed a computer from the SOM that unless the computer is also removed the Active Directory the SOM Summary page does not remove the computers from the removed computers dashboard list. Is there anyway of making it so that it only stays on this list for a certain amount time after being removed?
Configured Ports
I am running Service Desk and Desktop Central on the same Server. I have the following ports configured: Desktop Central 8020 and 8383 Service Desk 8443 When I start Desktop Central up first I can't start SErvice Desk as Desktop Central takes port 8443 If I start Service Desk first then Desktop central taskes port 8383 I have also noticed when I do a NETSTAT /o that Desktop Central listense on port 8019 and no 8020 but you can connect to it using 8020 CONFUSED! Thanks Gill
Bulk Remove Users from Groups
Is there a way in AD Manager Plus to remove all users from a select csv list of groups? I have a large list of groups that I need to remove all users from. Performing this task via user account or group membership report lists takes too long to process and is very slow. Having an option for removing all users from specific groups directly would be much more efficient and quicker.
ManageEngine ADAudit Plus gets mentioned in Gartner's MQ report.
Dear Customers, The much awaited Gartner MQ report is out and we've made it! The industry's leading analyst firm Gartner Inc. has released their Magic Quadrant for SIEM and Critical Capabilities report lately. This awesome news is proof of our continuous effort to provide our customers a simple, efficient, and cost -effective security solution. In the report, Gartner highlights several strengths of ADAudit Plus, comprehensive logging and auditing capability for organizations and lot more. Read
Reply to ALL
Currently our helpdesk appears to be replying to all instead of replying to sender when creating an incident. For example "someone" sent an email to our support desk AND to a number of other external recipients. All of the people in the "To" received the acknowledgement of the incident, which of course had nothing to do with them and resulted in more heartache. It has happened on a number of occasions. Can this be set to reply to the sender only? Ant.
EventLog Analyzer is recognized by Gartner MQ for SIEM!
Dear Customers, The much awaited Gartner MQ for SIEM report is out and we've made it! The industry's leading analyst firm Gartner Inc. has released their Magic Quadrant for SIEM and Critical Capabilities report lately. ManageEngine is the only new vendor added to the quadrant this year. This awesome news is a proof of our continuous effort to provide a simple, efficient, and cost-effective SIEM solution. In the report, Gartner highlights several strengths of EventLog Analyzer, including ease
Is there a way to switch from technician view to portal view?
I manage SDP for my organization. As part of that, I write training documentation. I have to create test user accounts to log in and show changes, take screen shots, etc. Is there a way, or can I request, a toggle button that will switch a technician over to the service portal (and allow the toggle back)? I think this would be a tremendous help.
Lost mail content in new Ticket which created by send mail to SD
Dear Team, Some new created tickets lost mail details (content or sometime attached file) when forward mail to SD (for creating new ticket) Would you please help. Best Regards, Tat Glinsorn
User login from another website?
Just wondering, is it possible to link service desk plus to another website so that a login box on that site directs them to the service desk plus site when they click the login box? Or when they logout they are redirected back to the original website? Just wanting to integrate it into our own website. Thanks
Error while saving the requestor details"
We are having the same issue as outlined below. How can a free customer go about having this changed. Thanks Error while saving the requestor details" in OnDemand-Service Desk Plus • General • 13 Mar 2015 I am receiving this error whenever I try to "enable login to requestor[s]", or "enable login for this technician". I have deleted the person and re-added, and that works just fine. But still the same problem even after re-creating. 1 Reply Replies: (2) ServiceDesk Plus On-Demand SupportTeamEmployee
[SUPPORTCENTER] email make mailfetch stop
Hello, We had a 'bug' when the mailfetch system tried to take an email. An error occured while processing email : subjectOfMail : {Disarmed} Développez votre activité avec une communicat=?UTF-8?B?aW9uIHBsdXMgaW1wYWN0YW50ZQA=?= messageid : <20160912160249.C53B4C02A0@news01.newsletter.votre-cagnotte.com>. Mail Fetching process of SupportCenter Plus was stopped. Restart mail fetching process. Solution was to delete this email, then restart SupportCenter. Please find enclosed the email. Is there a way
Showing aditional information in Requester Detail
Hello, is it possible to add/modify in any way the requester detail in the incident template? I would need to add additional information besides Job Title, Department and Contact number. Thanks!
App Manager v12 feedback
Hey guys! Firstly, I've mentioned this before on the forum but we really love the new OpMan v12, and we were excited to check out the new App Manager as well. In saying that, I've noticed a few changes in App Manager that seem a bit odd, so I thought I'd give my feedback on it and propose a chance if it's in any way possible. 1. When wanting to add monitoring to multiple attributes for, in this example, a RabbitMQ instance, in v11 I could set the 'Messages Ready" on a specific queue and then tick
Report Query - Hard Disk Information
Hello all, Is there a reason for why it is possible to generate a workstation report containing Hard Disk Information in a custom summary report but not in a custom tabular report? Many Thanks, Ryan
Update subject with question answer
Hi, Is it possible to add a question answer to the subject line of a call? For example our new starter process generates a large number of tickets per week. All of the tickets have the subject line as 'New Starter Request' Would it be possible to add a variable to the subject line from a question i.e 'New Starter Request: <Starter Name>' so that it shows in the subject field in the requests views without having to open each ticket or edit it manually? Thanks
SDP Additional Features
Hi, We would like to request the following features on service desk plus : Technician Administration Module/Tab · Leave Administration with approval and rejection workflows · Section’s Processes, Policies & Procedures document database with version control · Internal Purchase request for internal purchases in the organization Additional Functions · Attachment option when approving · Mandatory Resource fields in workflow of service request · Ability
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that Mobile Device Manager Plus - Cloud edition, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance
What utilities are available to graph complicated Folder access by multiple groups?
What utilities are available to graph complicated Folder access by multiple groups? We are using Manage Engine Plus to list the folders and permissions for an area on a large file server. For example we need a graphical picture: Security access provided to 18 AD Security Groups over a very large number of nested folders that are at a minimum of 3 levels deep extending to 10 levels deep. What type of access is available to each group at each folder Are there any manage Engine tools that will do this?
User Automation based on scheduled reports or granular/custom reports?
Hello, Can ADManager Plus allow me to automate moving of users who have a specific "Department" to a specific OU? This along with security group automation would allow me to better stay on top of user object location and security group baselines. While I can go to AD Reports > Schedule Reports > Create Schedule and use the filter criteria, this doesn't help me when it comes to the Automation tasks or policies. It seems that the Automation tasks and polices only let me use the out-of-the-box reports.
DeProvisioning Automation Policy - Random password?
In the Instant Tasks section of Automation Policy, there is an option for "Reset Password". is there an existing (or upcoming) feature to allow this option to randomly generate a password? The random password feature does exist in the New User template, so possibly it could be incorporated into the automation policy?
Update manager failed - my fault, choices now to get working again?
Hi, I was in the process of updating to the new 8012 service pack when I accidentally closed the UpdateManager dialog box. I can now no longer access the program, install the update and the like - please see below screen grab. Please advise what best options I have, preferably to save all the tickets that have changed from last nights backup until this time also. Cheers! Craig
Edit the "submit a ticket page"
Is it possible to edit the submit a ticket page for non logged in users. The normal page in my system is attached, but I would like to add other fields. Is this possible?
Backup Techs Functionality
Hi, We've set up the Scheduler with one Technician on Annual Leave and another as his backup. However, the one on leave still gets tickets to his name regardless of the config applied. I've read other forums stating that it might be related to SLA & DueBy, but i tried multiple scenarios and still get the same result, as if it's not taking effect. I'm using the latest build 9227. Any help? Thx. Khalil S.
Not able to discover local administrator account and service account running on domain controller
Hi Team, I am able to discover service account and local account on all other windows systems however I am not able to discover local administrator[privilege] account and service account running on domain controller. Please refer the attached snap shot. Thanks Arjun
IT Asset State Management
We are having 2 branch one in Sydney and second in Melbourne. Sydney office is our main office. From Melbourne office people have asked spare laptops or desktops from Sydney office for 3 months. We have sent assets to them and we have added those in SDP and assigned users as well. Laptop1 used by user1, laptop2 used by user2 and so on. Now after three months they have returned all those devices. At Sydney office we have marked those assets as decommissioned. When we are selecting state as decommissioned
Data showing unaccounted when viewing a period greater than 1 hour
We have build 9900 Essentials version of NetFlow Analyzer installed and average between 5k-9k flows per second. I have Count of Top N Records to Store set at 100. In an Interface view, if I set the period to <= 1 hour I can see the Top N detail, but if I set it to anything > 1 hour then it shows everything as Unaccounted. So long as the period I specify is 1 hour or less I can go back 5 days and still see all the Top N detail. Does anyone know what is stopping me from viewing the Top N detail for
User's logged into multiple computers - Alert
Hello Team, We're using ADAudit Plus 5 [4693] and we would like to configure an alert for user's logged into multiples workstation, I mean workstation on differents countrys or is logged on 5 workstation in same time. We are trying to detect if a user shared his user account or irrelagar situations. How can we do it? Kind regards, Pedro
API key for Requester
Hi, I activated the "Allow Automatic Generation of API Key" option in Admin -> Self service portal settings. Now where can I find the API key associated to a specific Requester (not technician!)? Best regards, Sutot
Can Service Desk Plus be configured so that when a request is closed a Resolution has to be input?
Is there a way to configure Service Desk Plus so that closing a request forces a Resolution to be input before saving it? Inquiring minds want to know. Thank you. -Randy Singh-
Timer stat for ticket creation
One of the challenges we have is to determine how long a Help Desk Rep is on a phone call. We wind up having to pull phone logs, then attempt to pair them with the tickets. I really like the new worklog timer feature, but it only works within an already created ticket. A nice feature would be a setting in Admin that allows a timer to record the time a ticket is initially created, to the time it is saved\submitted. The feature would automatically insert that into the worklog. This would allow
Field & Form Rules over Requester Field
We want to know if we have a posibility to get information about requester fields (Like Phone, Departmen) to incidents fields(Incident Phone ,incident Department) We know that the aplication has scripts of fields for example "Priority" "Status" but how do i can get the name of the requester fields? even if i have custom fields.
Start/Stop SLA timers on response
Hi everyone, Does anyone know of an automatic way to change the state of a request when someone replies? We want to start implementing SLA's, but if they're going to be used as a measure of productivity/responsiveness, we need to be able to stop the SLA timer when a technician replies to the ticket, and start back up when the requester updates it. Otherwise, there can be the scenario where a technician replies to the ticket and the requester does not update the ticket for multiple days. Our low
set the category of request on one default category for a group of requester and technesian
hi dears we have one requester who is very careless and always chose the wrong category for his request. this will cause problem when we want to get report. is there any solution to fix the category for him and his group in our manage engage. best regards
Unknown application
Hello, How can I see details of "Unknown application" ( TCP/UDP Src and dst ports ) Thank you
Custom application deploy
Hi We would like to use DesktopCenter for deploy apps like spinfire, catia, unigraphics Unfortunatly I can not find them in app repository How can we add these apps to desktop central.
How to rename approval status "Approved" and "Denied"?
Hello. I'd like to rename status "Approved" and "Denied".
Support for custom attributes in computer creation
The custom attributes already configured in ADManager Plus can now be used during computer creation as well. Further, if needed, you can also add new custom attributes while creating computer objects, individually or in bulk, using ADManager Plus. note: These attributes need to be present in the Active Directory. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService
AD \ Pass-through Authentication
Hi, Do you plan the implementation of these functions? Active Directory Authentication NTLM "Pass-through" Authentication And the translation into languages other than English... Thanks!
Change port
Can I change the port from 8443 to 80 or 443? I want to address is displayed without 8443: https://servername:8443/ZDBHome.cc?home=true Using changeHostPort.bat?
Disassociate Event log rules to several devices
Using the "Associate Event log rules to several devices" from the quick configuration wizard I was able to add event log rules to multiple devices, now I'd like to remove these. I'm unable to find a bulk method to do this. Any ideas? Thanks, Chris.
Next Page
