Monitor 2 server cpu
Hi, We want to know if there is a way to monitor two cpu from a server, for now is only monitoring one CPU. Regards.
Backup Technician Customization
I know I'm not alone when I say it would be great if we could have a little more control of how the backup technician actually determines ticket assignments. Even though due by date is an important metric, I think all of us would agree if the ticket can be resolved same day, it should be. It would be nice to have the option to have the backup technician be assigned tickets by date created rather than the due by date. That way the technician on leave would not still get tickets assigned to them
Upgrade from Oputils v12.0 to v12.1
Dear Support Team, I would like to ask you about the possibility of the upgrade my OpUtils (IP Address Manager) from v 12.0 to v12.1. Is there any possibility to do this upgrade without uninstall/reinstall the newer version? Many thanks in advance. B/R Attila Odrobina
Importing Closed requests now Open
I'm importing tickets from another system, xls file, and the status field for all is Closed. However, in SDP a large amount of them are showing a status of Open with a red flag and tooltip saying Resolution status : delayed by <#> days <#> hours. Before the import, in Admin > Service Level Agreements > All SLA based mail escalations is set to DISABLED as we do not use SLA's. I can do a re-import, however, how can I prevent Closed imported requests to remain as Closed? Thanks. Build 9227. Edit:
Free Windows Admin Tool that works in a workgroup environment
Hello, As stated in title. So far it will only work if I add an AD. Any plans to make it work in an workgroup environment ? Thanks for reading
Use a relative date - e.g. 'more than 30 days ago' - in custom view
When creating a custom view you can include various date fields to define the view. Rather than specifying an absolute date - e.g. 'Resolved time greater than 01 Sep 2016', is there any way to have a view use a relative date e.g. 'Resolved time greater than 30 days ago'?
md5 checksum on download page
I have big problems with downloading the file ManageEngine_DesktopCentral_64bit.exe. The file is often defective. When I download the file several times, it has always another md5 checksum. Only when I invite them over my rented vServer (CentOS7), the checksums are identical. Is it possible that on the download page https://www.manageengine.com/products/desktop-central/download.html or under http://archives.manageengine.com/ an md5 or sha1 checksum is indicated? It could be used to verify the files
SharePoint Manager Plus Version 4.1 Released.
Folks, We have good news! With the latest version of SharePoint Manager Plus, Version 4.1, SharePoint administration and management is about to get easier than before.Streamlining user access to critical resources is now a walk in the park. To cater to the needs of customers across the board we have added a new Professional Edition. The new edition comprises of features that will not only fulfill your demands but also go beyond to make your SharePoint environment as secure as it can be. Here are
Dell Warranty scan
I noticed with the latest update 92099 the Dell warranty scan was fixed. Upon checking a handful of computers, pressing the Scan Now button for expiry date does change the values that were previously in there. Is there a way to do this for all computers? I would have thought the inventory scan would take care of this but it doesn't appear so.
Feature Request
Hi, Just like we can assign technicians and teams to requests. I would like to assign templates to multiple requests. Thanks.
Proxy settins - new request
Hi could you please extend field named "port" to 5 characters, In our proxy we are using ports 10089, but it's not possible to put this port in proxy settings. Field accept only 4 numbers
AD authentication in FIREFOX .
Hi Team, We are using service desk plus (9.2 Build 9223) for our ITIL process ,Authenticate using AD via IE .Let me know is it possible authenticate service desk in firefox by AD authentication without using plugin ,scripts and GP.Is it possible your team customize the authentication, Work on both browsers . Regard's Chandramouli.P
assign a template to a site?
can I build a template and make the dealt to users at a specific site
Customize Software Deployment
Hello Everyone, I am new to Desktop Central and this forum, I would like to know if anyone knows if it's possible to run a computer configuration, and followed by a user based script. We use GoodSync for our backups, and we created a script to make sure all options in the program are enabled. This way our users are always backing up. We tried to deploy an upgrade to the latest version and follow it with the script, but the issues is that the script needs to be user based. The install has to be computer
Missing Solutions
We recently removed a Technician that approved all of our solutions in the past and now it seems like we are missing most of our old Solutions. Our Requests seem to be unaffected by this. Any help would be appreciated. Thanks
How to capture accurate time spent on a request?
Technicians who handle numerous tickets on a day often miss to record the time spent on that request. As a result, IT administrators face a challenging situation in tracking a technician's working time on a particular ticket and also assess their SLA compliancy capability. ServiceDesk Plus helps you to overcome this situation by effectively using the work log timer. Work log timer helps the technicians to easily record the time at which they start their work on a ticket and also stop the timer as
Build number doesn't change after upgrade!
Need help urgently, busy upgrading neflow from version 9.1 to 9.5, its successful but when I startup application I don't see new build number. As a result of this I'm unable to proceed to upgrade from version 9.5 to 9.6 I get this error(The file that you have specified is not compatible with this product) Please help, how do I resolve this issue, need to upgrade all the way from version 9.1 to latest 10.250, (I know i'm following steps as shown here= https://www.manageengine.com/products/netflow/service-packs.html#7002)
Solution Pictures lost since server migration
Hello, The pictures on my solutions aren't appearing. If I right click on one it has the name of the old server referenced. If there a script I can run to change these across the DB please, I suspect if I looked hard enough I would find them in my Requests as well? Cheers Rich
Immediate change detection
Dears, I want to know how to make change detection in device expert report the change immediately by email ? Currently our device expert report all the changes only once a day at 11:57 PM, Device expert version : 5.9.8 Build Number: 5980 And thank you.
SDPlugs overview
Here is a short video on some of functions in SDPlugs Regards, Fredrik http://sdplugs.com
What's Coming Up Next in ServiceDesk Plus OnDemand !
Dear SDP OnDemand Users, The next release of ServiceDesk Plus OnDemand will contain Request Assessment features and below is the list : Request Assessment Details - Request Tab(Time Elapsed Analysis) : Request Assessment presents every minute detail about the activities within a request. Total time spent on a request, technicians/ groups assigned to requests, status of requests etc., every such detail is fully elaborated in the request assessment page. Life of Request: This table displays the total
AD SelfService High Availability
Good Morning, Does AD Self Service have High Availability/ Failover capabilities? We were told that it was possible before purchasing it, but I am not seeing it within the configurations. I also did not see it within the Admin Guide. Is this something which will be added later? Or did I just miss the configuration within the application itself? We are hoping to configure all of the applications with High Availability/ Failover. Thank you for the help!
Custom icon field
Hi. I've had a request from one of our internal used to be able to have a custom field on a incident that is of type icon. This would appear much as the email status field does where a red/green open/closed envelope is shown to indicate if there are messages and that they have been read. Users should be able to select icons from a library that can be attached to the status along with importing custom icons and descriptive text
Email Parsing - REQUESTTEMPLATE
I have a web form that is sending an email to our SDP instance to generate an Incident Request. I'd like it to use a specific form, which I've included in the parsing commands. However, it is not selecting the template, but using the Default Template.
CAB Recommendations
Hi, Currently experiencing an issue with CAB recommendations. CAB members are receiving message : "You are not authorized to view Change module and details" In the Change notifications under send for recommendation: the $ApprovalLink is included for CAB members to approve. Build: 9226 - MSSQL Regards, Ashburn
SQL Query for Ticket Resolution Notes
I'm running the query below to create a quick report but would like to enhance it to include the resolution notes. Which table has the resolution notes? My goal is to make sure tickets are being closed with a few notes regarding the steps taken to resolve the issue. Thanks for your help SELECT wo.WORKORDERID "Request ID", aau.FIRST_NAME "Requester", cd.CATEGORYNAME "Category", wo.TITLE "Subject", ti.FIRST_NAME "Technician", pd.PRIORITYNAME "Priority", std.STATUSNAME "Request Status", std.ISPENDING
How to execute different permutations of Business Rules
I have the following rules currently configured: (ignore the case as this is just an example) If subject contains "DevOps" assign to Devops Group If subject contains "Critical Priority"; set priority to Critical + send email and sms to technicians A,B, and C If subject contains "High Priority"; set priority to High + send email to technicians A,B, and C As it works right now our IT department can see all the tickets and the DevOps department can only see a subset that are within their group. So I've
Missing data columns in report wizard
Hello I would like to have two different types of reporte for my technicians where they (and I) can easily check which type of tasks they have reported worklog time for in a specific day or week. For the Module Change I manage to get this two types with the builtin report wizard. Type 1: Detailed report of all changes with completed worklog time this week New Custom Report, Tabular Reports, Module Changes Columns: Change ID Title Change Owner Time Spent Technician Time Spent End Date Time Spent Date
How to add Solutions categories?
How do I add a new category under solutions?
Patch Inventory since 92099
Hi I found inventory trouble since 92099 installed Like No reporting to "Patch Management" after patch applied. For example: 304124 - Update for Mozilla Firefox (49.0.1) - Missing systems = 381 I can see most of machines already applied (The operation completed successfully.) If I drop down to missing systems It's not required If I go to specific machine. Second day - results not changed. When this results must be updated? Dmitry
Disaster Recovery Server
Dear All please i want your help as i want to build Disaster Recovery of manage engine so how can i make that issue
Minimum Permission
Hi Team, Can you please advise the minimum permission that can be used for service account? Which parts of domain controller is going to touch by ADSelfService plus and what are the minimum permission required to perform task by ADSelfService plus on Domain controller? Thanks Arjun
Minimum Permissions
Hi Team, Can you please advise the minimum permissions that can be used for service account? If we are using inbuilt database where this service account will store ? Path please. Thanks Arjun
Build 5317 installation
How do we update to the localize buld 5317 if a previous build (actually 5315) is in use? Thank you Riccardo
Password Expiry Notification Enhancement
Request an option in the ADSelfService Plus' Password Expiry Notification feature to skip generating password expiration notices for any user where the "Smart card required for interactive login" has been enabled. Within our organization we have smart card enabled users and other who use ID/password. We're unable to segregate those users into separate OUs to control which receive password expiration warnings. Instead, it would be extremely helpful for us to simply have an option within the Password
PostgreSQL Database to Splunk
Our organization is attempting to export the ADSSP PostgreSQL Database data and import into Splunk. We are in the process of configuring it but need to know the following: The hostname of the PostgreSQL server. The name of the PostgreSQL database that DBConnect will be working with. Were exactly is the PostgreSQL database located Credentials (Username and Password) associated with the PostgreSQL database. Thank you, Oscar Fuentes
Password Sync Reports
Hello, I am curious if anyone is aware of a method in which I could generate a report of all users who has sync'd their AD credentials to that of the Oracle databases our clients login to. We have had a few complaints from users that their accounts have become unlinked on their own and we would like to see what might be causing this issue. As far as I can tell the only report I can generate shows Enrolled users, but this does not necessarily mean those users have their passwords sync'd.
Showing address on the search result
Dear experts, Is there a way to show all fields on the search results (Employee Search) For example, the address is not shown on the search result even the address is actually there for the particular user. Many thanks and best regards Aldi
Error: Couldn't start remote service. Overlapped I/O operation is in progress.
When I try to install the GINA remotely from the ADSelfSerfice admin console on a Windows 10 or Windows 8.1 computer the install fails with error: “Couldn't start remote service. Overlapped I/O operation is in progress.” The problem I see is the default remote registry setting is set to disabled and ADSelfService is not able to start the service since it’s disabled. If I set the remote registry setting to manual, then ADSelfService will start the service and the install will complete. We’re using
Mobile Push Notifications not working on Android App
We have push notifications turned on. The users with iPhones are getting the notifications, but Android users are not. From what I read, this should work on Adndroid as well as iPhone. Anything I could be missing?
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