How to configure MIB for Tiesse Imola Router ?
Hi, I found the SNMP MIB for the Tiesse Imola Router but I don't know how to configure it on OpManager v9. I attach here the txt file that contains the MIB. Can you help me, please ? Thanks
Memory Monitor Not Working shows 120% util
Hello, My OpManger has a couple hundred machines being monitored and out of no where 3 machines showed a crazy spike in memory util, however when I check these machines via SSH they look fine. Can anyone explain why this would happen? Thank you.
Unable to fetch values from ServiceDesk Plus
I am testing OpManager and Service Desk Pro and followed the instruction below to integrate OpManger with Service Desk Plus, without error (i.e. Successfully tested and added the ServiceDesk Plus server details) http://help.opmanager.com/intregate_sdp-2 Opmanager (v 12100 (64 Bit)) ServiceDesk Plus (v9.2 Build 9227) However, when I added a new notification profile (i.e. click Log a Ticket under Add New), "Unable to fetch values from ServiceDesk Plus" is shown. I am using the SDP administrator
Active Directory Import
Hi, I'm trying to import a certain OU. I can import successfully when I specify OU=User,OU=Tech Team,OU=2nd Floor,OU=Information Technology,OU=Campus. However, I want a smaller subset of users, say OU=User,OU=Tech Team,OU=2nd Floor. The second version comes back with no entries to import. I am unsure as to why this doesn't work. As a disclaimer, I am by no means an experienced AD user, so if the problem is obvious I apologize. Thanks
"Others" caption in NFA
Hi, What it means caption "Others" in NFA and how could i see the information about ip or in another case how could i interprete this others caption. Regards.
Deploy windows update fail
I create onw poliy and try to deploy windows update to 1 pc. but fail with below log. can you advise? [ 2016-09-12 16:32:33:831 ] [ 1376 ] [INFO] AgentSendRequest : The url to get / send in UTF8 format is given by /statusUpdate?computerName=PIMHKGVoiceVM&domainName=LOCALPRUDENCE&customerId=1&actionToCall=3&actions=13 [ 2016-09-12 16:32:33:831 ] [ 1376 ] [ERROR] ChangeUtf8ToWideStr: utf8 is empty! [ 2016-09-12 16:32:33:831 ] [ 1376 ] [INFO] InternetSendRequestEx : DesktopCentral Server & Port ->
Android
Any idea when there will be a Desktop Central Android App written?
Import single field
Hi Team.. I've created a new "Requester Additional Field" called "Office" but I need to import data only for this field.. Explain: Request ID ---> Office The idea is this import don´t make changes to the existent fields, only populate Office fields in all matched requests for this Account. I have a csv file with only Request ID and Office. Hope a help Mike diamond
Harddisk Encryption
Hey, Our company wants to roll out an minimal level of security for desktops, laptops and other devices. One part is the default setting to encrypt harddisks. Can i verify within Desktopcentral that the machines have encryption enabled? Right now i can not find it. Hope to hear from somebody.
Finding a device in SPM V12.1
How do I find which switch a device is connected to in v12.1? In 11.6 I would click on SPM, enter the IP address and click search. It would display a list of devices that matched the search and what switch they were attached to. In v12.1, when I do a search, I can only link to the device page for the device I am searching for. Clicking on IPAM & then SPM from the main dashboard provides no way of searching for the device.
Apple Configurator 2 & Anchor Certificates
When configuring the apple configurator with the MDM Server, I have typed in the Name and URL, but it says that it can't find server. I seem to get "further" if I just type in the IP address and let it search for the server URL. To be clear, I type in name of "MDM-Test" and hostname or URL of my ip address of server. When I click Next, I see the following message as it searches: Fetching trust anchor certificate from MDM Server. It times out after a few seconds with "Unable to verify the server's
no data shown in monitor page
Hi I installed opmanager ver 12000 with win2012r2 on vmware platform but monitor page didn't show data, please help i test snmp credential from change password and test passed the monitor area is continune running but no graph shown, if i click test monitor, there will be a dot on the graph with no further progress
Can you share resources through the REST API?
I just started experimenting with the RESTFul API (using PowerShell) and was able to successfully create test user and server resources. However, these resources can only be seen by the API account. Is there any way to share the resources via the API? I could not find any documentation on the subject. Thanks.
Schedule export of passwords
Is there a way to schedule exporting of passwords, so the offline password list could be up to date with password change schedule?
Technician lost accounts in dropdown
I have a technician that now only has 1 account in the dropdown Account list when on the Requests tab. It shows ALL ACCOUNTS and 1 other account where he used to have access/list all our accounts...
During Upgrade 8404 to 8500 error
I upgrade my pmp and i have error, someone have a idea or i will open a case. thank you
PMP doesn´t start after disabeling Windows Firewall
So last week I set up my PMP on a fresh installed Windows Server 2012 system. After some complications with the database the program worked fine. So today I want to access the PMP over HTTPS with my officecomputer and failed. So i disabeld the Windowsfirewall to accsess. After a restart the PMP service starts sucsessfully but stopped the service afterwards. So I can´t work with the PMP. I upgradet the program to the newest version but the error still occurs. How can I fix the problem?
Preventing group notification when ticket submitted is closed
We have email notifications to our technicians because they aren't always in front of the monitors when the requests come in. Often, we will take a ticket by phone and mark it as completed (closed) in the same step. I'd like to prevent a Group notification from going out if the request is added as closed or resolved, as this is an unnecessary alert. Is this possible? If not, may we have a feature request for it? Thanks, Adam
Violation Reason field should be visible after a ticket got SLA violated. How can we enable it?
Hi Experts, Hope you are fine. Many tickets violated every week. Our customer wants report with violation reason but unfortunately there is no field name "Violation Reason" in template. We can create a common text field named "Violation Reason" in every template but it wont be the right one because this field should be visible only in violated tickets not every tickets. so what we want? A mandatory text field named "Violation Reason" should be visible once a ticket got SLA Violated. Can we do this
Reports in Office 365
When I run a report of a user in ADManager under AD Reports - Office 365 called Unlicensed Users - this reports shows me all the unlicensed users as well as any shared mailboxes. I'm assuming this is because shared mailboxes do not consume a license. At first I thought this was just a typo - and it should be unlicensed mailboxes, however this is not the case since unlicensed users do not have a mailbox, but shared mailboxes do actually contain mail data and/or mailboxes (however they do not have
bulk change of userloginame@blahblah.local
I would like to mass change everyone off user@blahblah.local to the user@blahblah.com in active directory. I could do it one by one.. but yeah, no. Is this possible with manage engine? I snooped around but wasnt able to find anything..
Disable automatic invite email to new requesters?
I am currently just testing this software out. I would like to create a bunch of requesters based on people in our organization, create a bunch of test work orders, and then try the various program options for handling those work orders. But apparently for every requester I create, it is emailing those people to join. I'm not ready to say "HERE WE ARE EVERYONE!!! JOIN US NOW!!!"
Display I Agree / I Refuse windo on service request load
Dears, Is that possible to create a custom HTML window in ServiceREquest On load Custom Script? I`ve tried JQuery, but with no success. So Later on I tried to just add HTML to Body, and it succeded, but all other field&Formd rules are not working. Can You please advice? Thank You
Updated HTML Remote Control for ServiceDesk Plus
I have been advised that there is an update coming to the Remote Control within ServiceDesk Plus under Feature ID: SDF-63026. Can anyone tell me when this feature due for release? Is the HTML Remote Control the same as the one included with Desktop Central. The one with Desktop Central is absolutely brilliant, compared to the one in ServiceDesk Plus which is very poor. Many thanks Barry
Unalble To Create Requests
Hi, Our test system has stopped working and wont allow the creation of requests (Through Service Catalog, Requests System etc.). When you submit the request it takes you to the normal page but at the very top of the browser (we get the issue in all 3) you simply get a red cross. Checking the source shows the following: This build is an early access for ServiceDesk Plus 8.2. Do not use this for Production environment as migration over this build is not supported.</td>
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Exchange Transport Shadow Queue
Can anyone tell me if the monitor for "External Aggregate Delivery Queue Length All Queues" includes stats from the Shadow Queue on Exchange 2013? I've searched but am unable to find a breakdown of the data for this monitor. Thanks, Chris Hindes
New Request Creation through E-Mail
Hi, We're looking at moving our users away from e-mail usage and to use our portal more. At the moment about 25% raise tickets through sending an e-mail to us. Could you advise on the following? 1) Can the system be configured to only accept new tickets from specific mail addresses ? 2) Can the system response be configured separately for those raised through the portal and via e-mail ? (I am assuming this is limited to the Notification Rule "Acknowledge E-mail Cc users by e-mail when a new request
Email replies not added to ticket if an email address in recipients contains a hash character
Observed that for one specific ticket - replies coming in from the customer side were not being added to the existing ticket ID. It appears that this is down to one of the (customer) email addresses in the recipient list containing/starting with a hash # character, e.g. #email@customer.co.uk Our ticket 'identifier' appears like ##nnnn##, which needs to be included in the Subject to add to an existing ticket. I wouldn't really want to change our ticket identifier - as it's been in use for years. Is
Barcode scanning - what am i doing wrong?
I have been tasked by my Manager with getting asset barcode scanning up and running for our ServiceDesk Plus. The USB barcode scanner itself seem to be working fine, but I am getting an error message when proceeding to the second step. Here's a link to the error that I am getting; http://www.iforce.co.nz/View.aspx?i=pzufvso4.so4.jpg This is the IMEI number for the iPhone, which populates when I scan the barcode on the back of the box, and the error appears when I click the 'Add Assets' button. Is
OpManager Editions
Hi, could you please clarify the differences between the OpManager editions? One difference I see is that only the Plus edition seems to have the firewall add-on (???), another one is that in Plus for the NFA, NCM, Firewall and IPAM add-ons no "free licenses" are stated. I'd appreciate if someone from ManageEngine answers ASAP, as we are in the process of renewing/extending our existing license and have to decide which edition to choose. TIA GWeiss
Ticket Numbering Starting Point
I know this question has been asked previously, but I don't see any good answers. Is there a way to get Service Desk to start using ticket numbers at, say, 100,000 instead of 1? How does the program know which ticket number to use next? If I create a ticket #99999 (perhaps manually in the database) will the program assign the next ticket as 100,000? Has anyone ever tried this? Similarly, I need to do this with POs. -gjaynes
Email requester when request is closed
Dear all, How to enable requesters to receive email notification when technician closes a request? Please note that under “Notification Rules” all requesters notifications are enabled (ticked). I'm using version 9226
URL alias gets duplicated on survey links
URL alias gets duplicated when using ip http://10.250.241.117:7777/http:/10.250.241.117:7777/sd/SurveyDetails.sd?surveyData=43b04dcb2d74faa93f53c3c8196638aecf86c220 I have to configure a name (msserver:7777) for it to works thats la link the user gets when trying to access the survey Please Help
User Acknowledgement when incident is closed
Dear All, Our requesters need to acknowledge when his/her incident is closed. So far I am getting only a confirmation message to the technician whether the user has acknowledged or not. Whether the technician clicks yes or no, the incident can still be closed. Is it possible to force the requester to acknowledge the closure of an incident before same can be closed? That is a technician cannot close an incident unless the requester has acknowledged closure? Thank you. Kind Regards, MG
Forest-Trust SSO
Hi, Is it possible to add a second domain's AD in another forest for SSO? The forest has a two-way trust. Thanks Adrian
New Eamil request
Hi, The following questions have been asked: Are you able to generate a new email from SC without having the email trail included in the email Any Feedback would be appreciated. Regards Cathy
Migrate Requests from On Premise to On Demand
I've searched in the forums but can't find the steps to export on premise requests and import them into on demand. I'm just looking for the csv format that the file needs to be in - what columns etc. Any help would be great.
sdpondemand ADFS 3.0 SAML 2.0
Hello everyone, We have a trouble on one installation, we have configured according to the official documentation from Manage Engine, ADFS 3.0 with authentication protocol based on SAML 2.0, but users when launch a request to access the manage engine on demand site from the internet, the system does not reach the ADFS 3.0 on a windows 2012 server on the client domain, the authentication protocol used is SAML 3.0. From the intranet the manage engine site is reached with no problem. is it necessary
Backup Service Desk Plus 8.2.0 and restore into Service Desk Plus 9.1
Hello ZohoteamI have a query. Can I backup database Service Desk Plus 8.2.0 and restore it into Service Desk Plus 9.1? If not what steps can I take to be able to accomplish task. Thanks Rafael Rodriguez Netwave Equipment Corp.
Security Question Screen - Abbreviated Question and Answer
You have abbreviated the words Question and Answer - Is there anyway to configure this screen to get them back out of abbreviation. The powers that be here at my company feel like that's confusing and a distraction.
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