I know I'm not alone when I say it would be great if we could have a little more control of how the backup technician actually determines ticket assignments.  Even though due by date is an important metric, I think all of us would agree if the ticket can be resolved same day, it should be.  It would be nice to have the option to have the backup technician be assigned tickets by date created rather than the due by date. That way the technician on leave would not still get tickets assigned to them that could easily be resolved by the backup technician before he returned. 

Any chance this feature could be added in an upcoming release?

Thanks,
Sean