Technicians who handle numerous tickets on a day often miss to record the time spent on that request. As a result, IT administrators face a challenging situation in tracking a technician's working time on a particular ticket and also assess their SLA compliancy capability. ServiceDesk Plus helps you to overcome this situation by effectively using the work log timer. 

Work log timer helps the technicians to easily record the time at which they start their work on a ticket and also stop the timer as and when they complete their work with just a click. 

You can learn more about this feature from this video