Unable to Associate Site to Technicians
Good Afternoon, We are planning on segregating our ServiceDesk install between our US and European IT support members. However, although I have changed the relevant sites to Refer Default Settings: I cannot then associate any Technicians to the sites that I have set as Refer - there are no options within the Technician account other than Not Associated to Any Site, which means they can see everything: The only way I can get the Sites to appear is to set them to Custom - which then does not give
Can not print a request with full details
We have just had an ISO audit and have received a non-conformance because we are unable to print a request with all the details. All you get is a print-out of the Print Preview configuration with the first page with the scroll cursor on the right showing there is a lot more information below. We tried printing on the ServiceDesk Plus online demo and that appears to work correctly so clearly has now been fixed. When are the plans to roll this fix to the MSP edition? We are currently on 9006. P.S.
New Software to deploy - Veeam Endpoint Backup FREE 1.5
Hi DC Team! https://www.manageengine.com/products/desktop-central/request-software-package.html is down again ( How i can add new request to new Soft_tempate in DC: Veeam Endpoint Backup FREE 1.5 ? https://www.veeam.com/endpoint-backup-free.html Could you add it ! http://odarchuk.com
Auto Reply changing status
Situation: We reply to a user and change the status to waiting on user. The user has their Out of Office auto reply turned on. Problem: The auto reply changes the status of the ticket to Open again. We do like the fact that the auto reply is added to the chain of emails for tracking so we don't want to filter those out. We however need the ticket to stay in the "waiting on user" status. Work around: We know that this happens, so we wait for it to change to Open and manually change it back. Since
Can The Email Subject Be Changed?
Is there any way to change the subject on the email that goes out based on the subject or category of a ticket?
Appending E-mail to Notify
Is there a way to append the email to notify with an email that the requester enters and an email that automatically populates the field? What I am trying to do is use the field and form rules to populate the email to notify field without overriding the requester's entry. The way it's working right now is that when the requester fills in the field, the rule overwrites their entry with the distribution list I have set up in the rule.
Ports used by ADManager Plus
Which ports needs to be opened on Firewalls for successfully configuring/running ADManager Plus?
ADManager Plus disable user not work
I try use ADManager Plus to disable a user in active directory but when recheck in active directory, user still working and not disable. Any ideal
Scheduled Reports without Folder creation
Hello all, I haven't been able to find an answer to this question so far: Can scheduled reports be exported to a specific location without it automatically creating a folder structure (Reports\Report\ etc) Thanks, Tom
Report needed for calls open more than 5 days
I need to generate a report that shows me all requests open for more than 5 days grouped by Group. Is this something someone has done? Thanks!
Notification Email Templates Not Reading UDF_CHAR Values
Hello, I have a notification email configured that is intended to pull a value from one of the additional fields. In our configuration this field is UDF_CHAR29. However, when the email comes through it only populates "9". The email generation is only looking for UDF_CHAR2 rather than UDF_CHAR29 as intended. Is there a way to ensure that the email looks at the correct field rather than stopping at the initial value it sees? This means users can only pull additional values UDF_CHAR1-9 into an email
Analytics Plus is not available
Services work: ManageEngineAnalyticsPlus ManageEngineAnalyticsPlusAccounts ManageEngineAnalyticsPlusApplication But the server itself is unavailable. Software and server settings have not changed. Simply ceased to be available on the web. What could be the problem? STATUS | wrapper | 2016/09/27 10:56:58 | <-- Wrapper Stopped STATUS | wrapper | 2016/09/27 10:57:12 | --> Wrapper Started as Service STATUS | wrapper | 2016/09/27 10:57:12 | Java Service Wrapper Professional Edition 64-bit 3.5.15 STATUS
Free Windows Health Monitor Refresh Interval
Is it possible to update Free Windows Health Monitor so it can refresh more often than 5 minutes? I'd like to see updates every few seconds to review impact to servers during transactions. Thanks.
TimeSpent Report
Hi, I was wondering if it is possible to have a timespent report across the board instead of just on Requests. I need to keep track of time spent on Changes, Projects and Problems and this is becoming a big issue. The DB is PostGres and the HD version is 9.2 (9227)
Сhange сredentials
Hi, How to change the "Host Name / IP Address" and "HTTPS Port Number" in the tab "Advanced Analytics" without removal all configured settings and your complete database in ManageEngine Analytics Plus? Perhaps make it through the database SDP? Thanks!
Tasks will not keep Group assigned in an Incident Template.
I am creating a new Incident Template and I want to assign a task to a Group and not an individual technician. If I assign a task to an individual technician it will create the task correctly but if I try to just assign it to a group it will not assign the task to a group.
How do I share admin privileges with other users in Analytics Plus?
Hi, I want to share admin privileges with my colleague for a database that I created. How do I do that?
Approval based on count
It would be great if there is an option when creating a request/incident form when you need an approval that you can set a counter. Meaning if you need 3 approvals out of 4/5 depending on your list of approvers. Example: Request=Access to Folder Notification to approvers= 6 in the list Approval Counter=3 The moment when there is 3 people that have approved the request, it must be marked as approved.
Incident Template Rules
hello Every body I Want to ask about how to make rule on Template when the requester open it to download file
Service Desk Plus with Active Directory, Requestors can't log in.
I have a new install of SDP, it's configured for email, it's creating tickets and sending replies with no problems and right now I have 1 configure Administrator/technician set up as a local user so if Active Directory is down, which I user could report, the tech can still log in to handle the tickets. I've configured active directory, setup SDP to point to single domain controller, create and AD account with admin privileges and did the initial requestor import which worked fine and pulled in nearly
no reports showing on my adaudit plus
Hi Everyone, I have installed Adaudit plus recently on trail version , and I was getting users reports such as last log in failed for every users in my domain, recently I purchased a license and for 3 packages domain controllers member servers file servers but after that I am unable to find any report related to my users login on the computers iam not sure whether it's a technical issue or not do I need to buy workstations addons to check last failed login file audit etc..... please find the below
can't delete alarm profile
created a alarm profile named as 'Alert: Utilization>70%; 1 Times; 5 Minutes' then i can't delete it error message: Missing translation: Name has special characters.Please remove them and try again.
PostgresSQL server failed
I'm trying to upgrade an existing Win2008 ADAudit server and keep getting a information popup windows stating "Trying to start PostgresSQL sever failed at installation". After which the ManageEngine service won't restart w/ a service-specific error Incorrect function. Snapshot reversion fixed the second issue. Suggestions for resolving the first issue so I can successfully upgrade?
Reports Display Service Account as User that has made the AD change.
Is there a way to make the reports show the user that has made the AD change? Our Reports display the service account as User that has made the AD change. Our Helpdesk team use AD Manager and are not Domain Admins. Any ideas?
BUG - Changin custom report privay from 'Just me' to Public fails on new interface
Fails on new interface as above. UI says it has completed successfully but the change does not take effect. If I switch back to old interface it allows me to change scope.
Imaging & OS Provisioning - Free training
What could makes us feel better, than answering your needs. Based on many requests from customers, we have introduced free training on Imaging and OS Provisioning. You can feel free to join us, in the training program and get more insights on the product. It is time for you, to explore the hidden tips and tricks. This training is scheduled on Sep 28th . The training will be conducted in 2 different time zones 11:30 EDT & 06:30 GMT. Here is the agenda of the training program. Provisioning OS for
please help
in audit plus error Successfully updated EMC Details Unable to contact EMC Control Station:Connection Refused
Printing out Request
When using the Print Preview function to print out a ticket, the whole ticket does not print out. It acts more like a screen shot instead of printing all of the categories selected in the interface. How can I print a request out, on demand, and have all of the selected areas print correctly?
Reports - can the system reports be locked so they cannot be changed by anyone other than an admin?
We have several users with access to Reports and they inadvertently change the canned/system reports. Is there a way to actually lock those reports so the users/technicians cannot change them and are forced to save them with a different name? I know it is a training issue but it is very easy to think you're modifying a report that you've renamed but you're actually modifying the base report. I see a lock icon next to them which shows them as Public but not sure how to make them Private, if even
Moving Service Desk Database
Morning, I need to migrate the Service Desk database from the current location (on the same server as the service desk application) to one of our centralise db servers. Can someone please confirm which config files I need to amend to point service desk at the new db location? Thanks, Scott.
Contract fields
Hello, Are we able to change the contract field names somewhere? There are a few there that we don't require but would like to rename them to better suit our business. Thanks
Default Printer
I seem to be having an issue with DC 9.2.0 Build No 92041 correctly detecting the default printer on user workstations. I have rescanned machines and the results have not changed. This throws off the accuracy of my printer-related reporting. Does anyone else have this issue?
Using the API AUTH for login
We are currently running into a weird issue when making calls with the API. When we send calls to get requests the Support Center log makes entries like this: [12:48:53:394]|[09-21-2016]|[com.adventnet.servicedesk.utils.ServiceDeskUtil]|[SEVERE]|[49]|: Exception while getting user credentials in getUserId. Assuming Non-Login view. | Looking at the access log it seems that the calls we make end up looking like this: - /api/json/getRequest - However, calls that the application make look like this:
How to implement SDP SSO using CAS?
One customer has many business management systems that using CAS(Central Authentication Server - http://www.jasig.org/cas ) provide the SSO function. So they also want integrate our SDP implement SSO using the CAS. Is it possible? If yes, how to do? BTW, have you any plan to support the CAS SSO (besides the AD NTLM SSO)?
OPmanager Team It's nearly the end of the month
Reminder for Opmanager coders! It's nearly the end of the month time to support your version 11.* custumors. We do not expect much only a 99,9% working version 12.*
Reqstart workstation
HI, is there any option in DC to force restart all workstation under our domain . thank you
usb pen drive unauthorized copies
Hi, I'm searching for a tool that shows me any activity of not authorized copies in a specific computer localized in a windows domain ( from lan to usb and from system disk to usb ) Manageengine is able to do these things ? Thank You
SQL log import report shows nothing
I've imported two different SQL Server 2012 logs, both over 25 MB in size, yet the ELA report indicates no logins, which is not at all accurate or correct. How could I troubleshoot what is not working correctly?
ELA User Groups
Good morning. Can you breakdown for me what accesses are granted to the three user groups in ELA - administrator, operator, guest? Specifically, I'm wondering what each role can and cannot do. I cannot find this information in the user guide. Thanks, Mike
ELA & DISA STIGs
Does ELA have any reports to show DISA STIG compliance?
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