Technician has no edit option on report he created?
I have a technician that created a report a while ago but back then he had the SDAdmin role and now he doesn't have it anymore but he has a role that gives him full access to reports and he can't edit that report anymore. I had him to create the same report with a different name and he is able to edit that one. What would cause him to loose the edit option on the report that he created since he lost admin access? Can he regain edit access to this report? We are running SDP 9.2 Build 9211 with MSSSQL
Monitoring Events In Application and Services Logs
Hello, We have a server here that we would like to receive alerts for when a user logs on or logs off. The logging on alert I have working, but the logging off part has been tricky. The easiest log with the information we need is located in Event Viewer under Applications and Services Logs -> Microsoft -> Windows. Does ELA have the ability to monitor these folders? I can't get an alert to work, and when I go to create a custom alert I don't see any options to direct ELA to this location. Please
EventLog Agent 11 keeps terminating itself
I have set the agent to restart itself if it fails, but I still feel like this is impacting the performance of our file monitor. Has anyone else run into this problem? Any suggestions for a fix? I emailed manageengine support about my problems about a week ago, and they haven't gotten back with a solution yet. I am trying everything I can in the meantime.
Windows Agent
good morning. I was wondering if I understand this correctly (came from the users guide): Caution: If EventLog Analyzer has been installed on a UNIX machine, it cannot collect event logs from Windows hosts. However, third party applications can be used to convert the Windows event logs to Syslog and forward it to EventLog Analyzer. I currently have ELA configured to receive syslogs from around 400 unix machines. I was under the impression that if I installed the windows agent, I could receive the
Helpdesk system not auto merge request by ID
hi all , Please help me this case : my helpdesk system version 8.0 - When user send mail to support@abc.com , it auto create a ticket on system (good) and send mail notify to technician with email have ID ticket (example : ID 1234 ) on subject . But when technician reply email (re: ....ID 1234) , it not auto merge to old ticket (ID 1234) , it create new one (ID 1235). Please help, Thanks Tom
Warning when making changes to a ticket, and unable to assign to another person.
When I go to edit anything with a new ticket, this comes up: Also if I use the drop down to assign a ticket, only Group is shown and Technicians are not shown. Any help is appreciated.
Incident additional fields
Hey guys, We have an additional field that is a pick list. Is it possible to have it appear as a drop down list on the requests tab? Currently its just listed as a - . Any help would be appreciated. Thanks Matt
Inventory File Scan
I want to try the new Inventory file scan. But before I do I had a few concerns. How long would this take as in per pc compared to standard inventory scan? Does this use any more resources than a the standard inventory scan? Is there any way to test this on either one or a small group of pc first instead of scheduling this task to run.
Language Pack
Hello, We've just bought ad manager plus, and we would like to know if you plan to make available in French language pack. Regards
PO Invoice Details: Add Invoice Amount to details
Along with Invoice ID, Received Date, Payment Due Date, and Created by, it would really helpful if you could add Invoice Amount as a display column. Thanks, Adam
Cannot receive SNMP traps from HP Switch
Hi everyone, I would like to monitor an HP5900AF Switch, especially getting informed when any interface is up or down. The SNMP traffic from OpManager to the device works well, but the other direction I do not receive any traps from the switch. As written in the manual of HP (H3C) the specified MIB is the IF-MIB with the OID .1.3.6.1.3.1.1.5.3 for LinkDown and .1.3.6.1.3.1.1.5.4 for LinkUp, so not vendor specific. That should be the right one, but I still get nothing in the alert tab for the interface.
Multiple email Domains managed in one ServiceDesk
Hi, I would like to know if its possible to centralize support for different domains, for example my company has 2 branches, one for development and one for auditing, each one has its own domain with its own "support@domain.com" email and since they belong to a centralized administration we would like to manage request from both domains in one servicedesk, is that possible?. I have checked the SITES option, but it does not seems to do what we desire, rather it seems to be a tool to manage different
requestors with no site report
Hi Support, We've been receiving emails from external email address and this creates the account in the ticketing automatically - but we need to be able to get a report of those that doesn't have sites since it's affecting our reporting. Also why is that they don't merge requestor with the same email address?
OPmanager 12 and IE11
Does anyone else have issues with OPManager12 and IE11? We have an alias for the server but are unable to logon via IE11. Chrome works fine. If I use the real name of the server it logs on via IE but doesn't appear to work\display properly.
User Software Configuration - Same User on Multiple Devices
Hi Everyone I have 200 workstations. All are on a workgroup and use local user accounts. All user accounts have the same name. How can I deploy a User Software Configuration to a user called 'Standard User' - but on all 200 machines? I have found that the configuration will only deploy to the 1st machine that the agent reports that user logged onto.
RE: [##3289002##] OpManager not synchronising with ServiceDesk
Hi Aishu, Hope you are well. I have just carried out the OpManager upgrade as recommended below, copying the ‘com’ folder into C:\ManageEngine\OpManager\classes, then restarting the ‘ManageEnginer OpManager’ service. Having checked the OpManager version before and after they do not appear to have changed, it’s still version 11400 (64bit). Is this normal? Have I successfully updated OpManager, or did I miss something? Kind regards, Owen McLeod System Support Engineer
SSO issue with Domain Trust relationship
Dears, With one of the ServiceDesk Plus installations, I am having trouble configuring the SSO. Here is what happens: When SSO is enabled, SDP hosted server gives an error "The trust relationship between this workstation and the primary domain failed". In order to fix this, we need to decommission this host from the network and then re-join the same to the network/domain. Plus, all the printers installed in the user systems go offline and none of the (300) users are able to print. All this happens
Duplicate Scheduled reports
Hi, We upgraded to version 9.2 Build 9227 over the weekend, and this morning I am receiving reports from multiple users that they have been receiving 2 versions of every scheduled report. I've looked in the scheduled report section and they only appear once - what can I do to resolve this? Thanks,
Database file access for mass field population
With having resources in the thousands, it is quite tedious to manually enter in information using the PMP web interface. Is there a file within PMP directory that could be opened up with spreadsheet or other utility to perform mass data population for specific fields?
SDF-62042 : Floating menu bar
Hi, I would like to know how to enable the floating menu bar option.It reflects under New features in 9203. Thanks. Regards, JD
Sanity check! Only logged in techs are auto-assigned tickets
Hi all, Just wondering if I can restrict automatic ticket assignment to techs that are logged in. A potential problem I could see would be tickets being assigned to a tech that is not working on helpdesk that day. I noticed there was a tech calendar that allows a tech to mark themselves on leave. Is this how others manage this problem? Thanks in advance
Introducing Downtime and Automated Alarm Sharing
We have added new features and made few enhancements in AlarmsOne to make your alarm management simpler and more effective. Now you can schedule a Downtime and mute alarm notifications from an Entity(website, server, device, etc) during the downtime. Get rid of alert noise! Click here to learn how to schedule a downtime. Outbound integration has become better now! You can automatically share your alarms with outbound applications like Slack, Trello, Pagerduty, Zoho projects, etc., by configuring
Downloading service packs
Hello, I am unable to download the service pack. It asks me to sign in to pitstop, which I am. Any help would be Appreciated
Alternative Asset States
Good day, Asset states are limited in that there are only: In Use In Store Expired Disposed In Repair Is it possible for me to add more states for In Store? We have two or three locations where IT equipment can be stored based on value or the potential to redeploy equipment to the production environment eg: In Store - Room 16 In Store - Safe 4 Can more States be added in this way? This will also help with auditing in that specific equipment can be readily tracked to a specific storage location. Thanks,
Cannot Start OP Manager - Windows
Dear All, I cant start OP Manager, error in wrapper : STATUS | wrapper | 2016/09/29 08:30:05 | Java Service Wrapper Professional Edition 32-bit 3.5.15 STATUS | wrapper | 2016/09/29 08:30:05 | Copyright (C) 1999-2012 Tanuki Software, Ltd. All Rights Reserved. STATUS | wrapper | 2016/09/29 08:30:05 | http://wrapper.tanukisoftware.com STATUS | wrapper | 2016/09/29 08:30:05 | Licensed to Zoho Corporation Pvt. Ltd. for ManageEngine OpManager STATUS | wrapper | 2016/09/29 08:30:05 | STATUS
Purchase Order Buttons Covered
Has anyone else had an issue with the buttons in the Purchase module being covered by the purchase order records? s of the
Change Management/Problem Management and Dashboards
We have recently upgraded to version 9.0 build 9009 We are setting up a new client (account/site) and have performed test login as one of the requesters on the new site. Can you please advise on a couple of queries below: Is there a way to customise the dashboard a requester would see? We will have client-side account managers, who themselves will not log tickets,but will require to see all activity under their account. It would be good if these requesters could see a dashboard summary of all account
Business Rules or Service Level Agreements needs more criteria choices
I need to be able to put a limit on how long a status can be 'onhold' before someone is notified. Also, if an Approval has been over 7 days in the waiting queue - someone needs to be notified of this status. How can we add these items to the Criteria?
ADSelfService Plus 5.3 Build 5318
Hello Everyone! We are glad to announce the release of the latest version of ADSelfService Plus – build 5318. This release features audio CAPTCHA, enhanced ServiceDesk Plus integration, and a number of important enhancements and bug fixes. Features Audio CAPTCHA support for easier accessibility. ServiceDesk Plus integration now allows you to automatically create tickets for end user self-service actions in the help desk software. Enhancements Now acknowledgement notifications can be sent for enrollment,
Disable/Remove Technician to not be shown in list
Hi, I would like to remove/disable a Technician to not to be shown in the drop-down boxes for "Select Technician" any more. I removed the login but this doesn't helped and when I remove a Technician completely (delete) the Worklogs of that Technician will not appear in the Timespent reports any more. I definitely want to be able to do reports over past periods for those Technician but disallow the ability to select them for future tasks. Is there somehow a option to JUST disable them? Version: :
Synchronizing local account passwords
I see the option that allows you to make all user account have the same password, but is there a procedure that allows specific local accounts be reset to the same randomized password? Example: I'd like to set a password reset schedule to reset the local Administrator accounts on every server with the same randomized password.
Backup - device template Cisco CatOS Switch
Bonjour, Comment modifier le device template Cisco CatOS Switch car pour le backup il cher le fichier 'config' au lieu du fichier 'config.text' dans la flash ? Du coup le backup est en erreur. Merci !
PO approval not working
I have a technician that receives request for purchase order approvals and when he logs into service desk under My View, he sees the items that require his action. All of his items are PO's waiting on approval but whenever he clicks on the Take Action button, he gets the following error: I have cleared the cache on his browser and still get the same error. He is using IE11 and we are running ServiceDesk Plus 9.2 Build 9211 with an MSSQL database.
Obtain hardware information of the assets from the Manufacturer/vendor
Hi, is it possible to obtain vendor information about our assets. This specifically relates to warranty information. We use a secondary asset scanning tool called Lansweeper. This has a built in web service that will query a serial number with the manufacturer and return a purchase date, warranty start and warranty end dates. Obviously this would be very useful information for a server and desktop estate if Manage Engine could provide the same? Do you have any plans to integrate these option in
Repercussions to deleting a Technician
If I delete a Technician, because they are no longer part of the company - what will happen to the -closed- tickets assigned to him? Will they become unassigned? What's the best alternative, if so, for auditing purposes? Is it better to change them to Requester or would this have the same effect? Thanks.
Two factor authentication - default Radius port
HI We have upgraded to latest version 8.5.0 (8503) to take advantage of the multiple authentication servers for redundancy purposes. The downside of this is that the login time has become considerably longer, on checking our firewall we can see that PMP attempts to authenticate on TCP port 1812 a few times prior to giving up and reverting to UDP port 1812 through which authentication is then achieved. Looking through the PMP help pages it does say "By default, RADIUS has been assigned the UDP port
Service Won't Start - Issues after installing build 5000
Just installed Build 5000 and now the service wont't start. Windows event log shows: The ManageEngine ADAudit Plus service terminated with service-specific error Incorrect function. The wapper.log file shows STATUS | wrapper | 2016/08/31 11:23:42 | Launching a JVM... INFO | jvm 1 | 2016/08/31 11:23:42 | Unrecognized VM option 'ErrorFile=../logs/hs_err_pid%p.log' INFO | jvm 1 | 2016/08/31 11:23:42 | Could not create the Java virtual machine. ERROR | wrapper | 2016/08/31 11:23:42 | JVM
OfficeUpdateError: Invalid baseline.
Can someone tell me what this error message means? office version Microsoft Office Professional Plus 2010 MS15-022 Security Update for Microsoft Office 2010 (KB2956076) 64-Bit Edition Microsoft Security Update Important Approved OfficeUpdateError: Invalid baseline. Read KB Sep 28, 2016 04:07 AM 17203 MS15-022 Security Update for Microsoft PowerPoint 2010 (KB2920812) 64-Bit Edition Microsoft Security Update Important Approved OfficeUpdateError: Invalid baseline. Read KB Sep 28, 2016 04:07 AM 19250
ColdStart trap
Hi, I am very new in the subject and I would know that means this alarm. It generated in some devices: The ColdStart trap is received from "DEVICE NAME" .The trap details are as Follows, .1.3.6.1.4.1.3167.1.1.1: 1, .1.3.6.1.4.1.3167.1.4.1.1.1: DriversSnmpAgent, .1.3.6.1 .4.1.3167.1.4.1.1.2: 1, .1.3.6.1.4.1.3167.1.1.10: 160902232526 And it has affected? thanks for your help
What time will launch the service pack for version 12 ?
Dear Sir / Madam, On the official website said The service pack for version 12 will be tentatively available by the end of September, 2016. When will release it ? Regards, Joe
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