Task Dependencies
Is it possible to require that tasks be completed/resolved before the associated ticket can be closed? If we have multiple technicians assigned a task on a request, such as a new hire creation, then we really need to be assured that the tasks are completed before the primary ticket owner closes the request. If we cannot assure that the tasks are completed first, then the task feature proves to be worthless to us. It would also be great to be able to set reminders for tasks, like we do on SLA's.
ApprovalLink not working.
I can't get the $ApprovalLink to output any URL. I have removed all text and just had that variable in. Still just displays the text, not URL. Running V: 9.2 (9227)
Sorry,the page you requested was not found. Back | Sign Out
Hi all. I use AdSelfService portal to reset our Active directory password and sync them with our Office365 email. I am trying to adjust one of of the poliices and change a password and keep getting this error Sorry,the page you requested was not found. Back | Sign Out Hope you can help. I am using version 5.3 of the product.
SLA Operational Hour to be less than 1 hour (30 mins)
Dear Support, When it's expected to have the feature so we can choose SLA time less than 1 hour (e.g. 30 mins). Regards, Basem
please integrate wechat in SDP
Hi, team In China, almost helpdesk vendors had integrated the WeChat, that allow user/technician to arise request, make comment, reply request as comment, publish a solution, etc.. Please analysis this feature request, and make a plan to implement this. (At least, to allow arise request using WeChat). Thanks & Regards,
OpManager 11600 re-apply a template on a VM removes all VMware monitors
Hi, the title pretty much says it all: a vCenter with a few hundred hosts, SNMP-enabled and a few custom templates. Whenever I make an adjustment to the template and force a re-apply on the associated devices to reflect those changes, all the VMware monitors are lost, and we're unable to re-add them manually. The only way to have the new templates distributed while keeping also the VMware metrics is to remove and re-add the whole vCenter. It looks like the device loses the information that is a
Can't increase ServiceDesk wrapper java heap memory
Hi, Our application server running ServiceDesk Plus has 4GB of RAM memory available, but the SD wrapper is set to use only max. 1024MB. Since there's plenty of ram left that could be used by the app, we'd like to increase this value. Unfortunately, setting anything above the value of 1024 in wrapper.conf (C:\ManageEngine\ServiceDesk\server\default\conf) makes the SD service unable to start with the error logged: STATUS | wrapper | 2016/09/23 12:26:47 | Launching a JVM... INFO | jvm 8 | 2016/09/23
OpManager v12.1 - Not Clearing Active Alarm After Issue Alert Cleared
As you can see in the following a host went down then came back up. I would assume since it cleared it would no longer show as an active alarm. Why is it not clearing itself in the active alarms? Device Active and Responding Unacknowledge Clear 21 Sep 2016 10:26:45 PM EDT Host NAME in LOCATION is not responding Unacknowledge Critical 21 Sep 2016 10:19:29 PM EDT
SQL Monitors - Which to Choose
I am adding my SQL systems into OpManager and I am curious on what are the best practice MSSQL Monitors to add/monitor?
How To Repair a Client Agent Installation?
Sometimes there are computers where agent is installed but it's not anymore communicating properly with the Desktop Central server. Is there something that can be done to heal the agent so that it would re-connect to server or is the agent remove / install only option?
Report request
Possible to get a report listing all duplicate asset names? It would also be nice to have additional info list serial number, asset tag, state, etc. MSSQL build 9220 Thanks
MS Office 2010 service pack 2 not reflecting in ManageEngine ServiceDesk
we are installing MS Office 2010 SP2 , but manageengine not reflecting installed update in installed software or service pack
Report for Creation to Resolution Time Elapsed
Hello, I'm running ServiceDesk plus 9.2 build 9225 with PostGreSQL and need a report that shows the amount of time a ticket has been open from it's creation to resolution taking business hrs into consideration. Here is what I have so far: SELECT wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME "Requester", ti.FIRST_NAME "Technician", LONGTODATE(wo.CREATEDTIME) "Created Time", LONGTODATE(wo.RESOLVEDTIME) "Resolved Date", case when (wo.resolvedtime=0 ) then null else TO_CHAR(((wo.resolvedtime-wo.createdtime)/1000
How to configure an automatic Response to requester
Hi, Is there a way that you can automatically send a reply to the requester when the request is created? something like "We have received your request and will be processed with ID $RequestID" I have check the business rules but i dont see the action for response, also i have created a custom response template, but again, in actions for custom rule there i can only defined a bat file to run. Thanks for your support.
Windows 7 with Gina Role with Sophos Safeguard 7.0 Logon wrong.
After installing the Gina Role and configuring the change for the registry I see a huge problem. The gina link works properly but when choosing to log in as a different user "switch user" on windows 7 and click "other user" it prompts for Username, Domain, Password in that order. Normally the domain is the last option on the bottom as a drop down method. Even when putting the appropriate information in these fields I still can't login to the machine. If I ignore the boxes and put my user account
Netflow Analyzer Message V9 flows of unknown template are received from for Fortigate 60C
Hi, I am using evaluation of netflow analyzer 11 for my fortigate 60C firewall to export the traffic details and I have updated the fortigate version from 5.0 to 5.2.3 for netflow support now I am getting the warning like V9 flows of unknown template are received from message on top of the window every time and after clearing the message also getting the same warning and the traffic details are showing incorrect because my bandwidth is 1mbps and graph is showing 2mbps also I am not getting proper
Importing assets: can't get users linked to assets
I'm working on importing a number of assets into our Service Desk. I'm having problems though. When I was testing it out, everything worked perfectly. The users whose usernames I'd put in the CSV file were assigned correctly without problems. Now when I import something I get an error message. I know the domain name is correct as it hasn't changed in the last 10 years. I also know the usernames are correct. With that in mind I don't understand the error message. It tells me to check if I've typed
Configuring Desktop Central over a W7 wireless homegroup.
Is it possible to use Desktop Central to deploy software using Windows 7 computers in a home group, over Wi-Fi?
How to determine status of HA?
Is it possible thru an URL to deternine if HA is Alive?
Tools in OpManager
SNMP Ping Tool - Check if a device in your network responds to SNMPv1/v2 requests.
Asset Sorting
Is there a way to make all fields sort-able under Asset's. Most of the fields you can sort except for IP Address Mac Address Processor Name Processor Speed Bios Date There may be other fields but these are the one that I have noticed. Thanks
Adding a Widget to the Self Service Portal
Hi I have searched extensively for instructions in how to create and add a widget to the self-service form as i only have a small amount of technical knowledge. If I were able to have a custom report (which I have created and added to the technicians dashboard) that would suffice, but i just cant seem to find any instructions or the location of the report to help me embed it into he HTML or add it via the widget url link thanks in advance Jacqui
Downtime Scheduler - Error, unable to create
Hi, When I am setting up a Downtime Scheduler and then select a device, I get an error message (just says error) and nothing else (this is when creating a new schedule) and cannot do anything else (not even go back) Any ideas? Using build 11600 Thanks
How to self enroll andorid device with out AD authenication
I am currently testing the MDM and was wondering how I could enroll an android device with out using AD or sending an email to the user. My goal would be have an admin or who ever is setting up the phone for the user do the enrollment but if that person enrolls it under their ad login then it would be tied to their login. I dont want to the phone being tied to the user setting it up. Is there a way to enroll a device without a login?
Google Maps - Control refresh point
hi Team, Before Refresh: After Refresh: Please let me know how do we control this refresh point so that every time the map refreshes and shows the first screen. Regards, Javed.
Report on tickets not updated
Hi, I have been looking within Zoho reports for a report that reports on tickets that have not been updated in x amount of time. This would be a useful report as to ensure that tickets are not sat with no action being taken on them. Does this functionality exist within Zoho reports? Thanks, Connor
World Log Woes - Holy Moly...
- Cross-Posted from the Community Wall - Hello everyone! So yesterday my organisation had our bi-weekly "best practices" meeting. In this meeting my Director stated to the team that everyone will be required to enter in work logs, or they will need to fill out a report on why they didn't include a work log in their tickets. You can imagine that this was met with nothing but groans and gripes. Their argument is that it takes too much time to go in and enter in a work log, but then they complain
Error - ResponseCode - 613
Hi Team, Application Manager is getting crashed unexpectedly. Please find the error attachment from event log. Kindly help in understanding the issue and provide a solution. Regards,
Monitor windows mount point disk
Hi, I have several servers that use windows mount path, that it doesn;t have a drive letter. i followed the steps described in https://support.zoho.com/portal/manageengine/helpcenter/articles/monitoring-windows-volume-mount-points-using-opmanager it does discovered all the mount path but it report incorrect free space, used space, utilization. Even when i ran a report, see my screenshot attached,
[SCRIPT] Automatically set the logged in technician as the technician for the Request
Hello all, in our Company the technicians create all the Requests. And now I want to execute a custom Script (when the form loads) so that the technician, who is creating actually the request is automatically set as the technician. I wrote this script, but it doesn't work for me: $CS.setValue("TECHNICIAN", $LOGGEDIN_SUPPORTREP_NAME); Thank you! Greetings Max
CRC Errors on Cisco Interfaces
Hi I am getting a lot of false alarms about CRC errors on Cisco Interface I can clear the alarm but it comes back The real interface shows 0 errors , OPM show 221 How can I clean these errors and get real value from interface Thanks for reply
Task Interface Issue
Hi, I know it's not a big issue but since my manager asked, can you please look why the highlighted in the red box in not working when you click it, even it says "click to view Request details". Sorry I'm not sure about the name of that function Thank you, Rowell
Resquester reply not showing on tickets
Good Morning, I've been noticing that when a requester replies to an email, it will not show on the ticket. How can I fix that issue? Thank you,
Update Requester from Servlet API
Hi, We have a problem to update requester attributes from API. We perform the post request and receive the error message: "The logged in user dosen't have permission to add requester details" Thanks
OpManager 11600, user can't authenticate via Active Directory
Hi, as per the title, I configured the Active Directory domain, and added a few AD users, but all I see is an "Error!" page instead of a successful logon. I tried following the logs while trying the procedure, all I see is ==> opmanager_serverOut12.txt <== 15:04:40:081 ServerOut: User Name for AD Auth in LoginAction ::: user.name 15:04:40:081 ServerOut: Domain Name for AD Auth in LoginAction ::: DOMAINNAME Doing a tcpdump from the host shows that there's no communication attempt from opmanager and
MSSQL Old API
I noticed this line throughout our logs: [07:06:41:433]|[09-23-2016]|[com.adventnet.db.adapter.mssql.MssqlSQLGenerator]|[WARNING]|[4186]|: Old API is being used to form range query Kindly use proper column alias if the same column names are added to form range query with MSSQL.| Our setup is ServiceDesk Plus on Windows with the MSSQL database on a separate server. SDP is running the latest version 9.2 9227.
Desktop Application for SD plus
The company I am working for is using your ServiceDesk plus software. However, I am having intermittent issues (timeouts) when connecting to the web application portal of your software which was hosted in my company network. I am very curious if you guys have a desktop application that I can use so that I won't have to use the chrome browser as it is always going on to timeout. By the way, I am connecting to my company network via VPN, and I am working remotely most of the time.
Email Headers and Spoofing
I would like to request a new feature to allow technicians to view the headers (fully body) of any incoming email. We have had an issue with spam coming in with emails spoofing our domain and I would like to find where they originate. This is an article (https://mediatemple.net/community/products/dv/204643950/understanding-an-email-header) explaining the different components and I think it would be valuable to include some of these elements in email ingestion rules. Thanks, AW
Sort in Advanced search
Hi, When I use Advanced Search and open the combo box to select the field name to search by, the list of fields in not sorted. Since we have quite a few fields, this is very annoying. Any way to sort them alphabetically? Thanks, Miko
Notification Rules
Hi, In the Notification Rules section there is an option for Requests - Acknowledge requester by e-mail when a new request is received. Is there a specific notification option to only respond if users submit new requests via E-Mail ? We'd like to stop our e-mail ticket creation function, but would like to auto-respond to users before we do this. Is there anyway of doing this, obviously we only need it for new tickets...not to be created when existing ones are updated via mail. Regards Andrew
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