Notification Rules
Hi,
In the Notification Rules section there is an option for Requests - Acknowledge requester by e-mail when a new request is received. Is there a specific notification option to only respond if users submit new requests via E-Mail ?
We'd like to stop our e-mail ticket creation function, but would like to auto-respond to users before we do this. Is there anyway of doing this, obviously we only need it for new tickets...not to be created when existing ones are updated via mail.
Regards
Andrew
In the Notification Rules section there is an option for Requests - Acknowledge requester by e-mail when a new request is received. Is there a specific notification option to only respond if users submit new requests via E-Mail ?
We'd like to stop our e-mail ticket creation function, but would like to auto-respond to users before we do this. Is there anyway of doing this, obviously we only need it for new tickets...not to be created when existing ones are updated via mail.
Regards
Andrew
Topic Participants
Andrew Nelson
SDPadmins.pl
Vignesh Ravindranath
Fredrik Gronlund