Can't increase ServiceDesk wrapper java heap memory
Hi,
Our application server running ServiceDesk Plus has 4GB of RAM memory available, but the SD wrapper is set to use only max. 1024MB.
Since there's plenty of ram left that could be used by the app, we'd like to increase this value.
Unfortunately, setting anything above the value of 1024 in wrapper.conf (C:\ManageEngine\ServiceDesk\server\default\conf) makes the SD service unable to start with the error logged:
STATUS | wrapper | 2016/09/23 12:26:47 | Launching a JVM...
INFO | jvm 8 | 2016/09/23 12:26:47 | Error occurred during initialization of VM
INFO | jvm 8 | 2016/09/23 12:26:47 | Could not reserve enough space for object heap
INFO | jvm 8 | 2016/09/23 12:26:47 | Error: Could not create the Java Virtual Machine.
INFO | jvm 8 | 2016/09/23 12:26:47 | Error: A fatal exception has occurred. Program will exit.
ERROR | wrapper | 2016/09/23 12:26:47 | JVM exited while loading the application.
What other parameters, or configuration changes other than setting wrapper.java.maxmemory are required to set the heap to 4GB?