High Availability of PMP (with MySQL database)
Hello, I have one question for HA of PMP (Premium Edition). If I use High Availability with MySQL database, Which version of MySQL edition can be used? Does MySQL community edition support HA? Thanks & Best Regards Ganbagana
ADManager Plus - Custom script on BulkUser Creation?
Hello Team, Pls, Could you explain me about the use of custom script ? I have a script that set random user's password, basicly the script receive sAMAccountName and does the change in AD and send to user the new password, how can i apply this for each user from a csv? I would like apply this script post Bulkuser creation, in order that each new user received email with new password. Let me know if you need further information. Kind Regards, PD
NetFlow Analyzer cannot see my router. Is multihomed PC not supported?
Trying out the NetFlow Analyzer for the first time and it will not see/recognize my router. All I get is: "No device is currently exporting NetFlow / sFlow packets to NetFlow Analyzer." My router is a Cisco 2920 with IOS 15.0(1)M3. I've gone thru all the steps to enable netflow on the router and verify that it's working via the "show ip flow export" command, which gives my source and destination addresses correctly and tells me this... #sh ip flow export Flow export v9 is enabled for main
Neflow Analyzer Only shows IIS screen
When trying to launch Netflow Analyzer from the desktop icon all I get is an IE IIS7 screen. I've checked the service and have tried to manually start it but it seems to fail. Any recommendations ? Thanks. ..
ServiceDesk Plus Test System
Our clients are often looking to build a separate instance of their production copy of ManageEngine ServiceDesk Plus for testing purposes. This is a pretty straightforward process but there are a few things you do need to be aware of. With a default PostgreSQL deployment of ServiceDesk Plus on a single server you simply need to build a new instance of ServiceDesk Plus on the new test server using an installer for the same build as your current production system and restoring a backup copy taken of
convert site
Can the cloud site be converted to a local instance? Say a local install has a few additional features that will be helpful, but the cloud site is already configured, can everything be moved from cloud to local?
add linux server in 128010
Helo, I have problem with add SSH server (Linux Server). If I test credential it look ok. (passed) After click to add I see only this: Failed Discovery failed for the configured resource. I test latest build on my acceptance server before install on production server at the customer. (after problem with 12.4 I tested all build before deployment into production) Thank you for directions which could be a problem. Discovered until after a week of testing.(same config at the customer 12.5 with sp 12.6
How could I get "description" field from switch?
With the functionality of automatic discovery (Admin/Discovery), in the case of the switches we are not interested in obtaining the "Speed" field, however we would be interested to get, store and show "description" field. How could I change the way servicedesk collect information to take "description" rather than "speed"? Thanks
Restricting access to updating iOS
Running [Build No: 92041] With the new iOS 10 coming out we wanted to restrict our users from updating iOS right away. Is there a way we can do this through MDM? Thanks, Josh
restrict Support Module
hi, please provide query or option to restrict other users like technician to view support module because some users have privilege fro remotely or deploy only and no need to give them privilege to see support module please help. thank you
Email Commands - Updates not working
Hi, We have started to use email commands. I did significant testing and learning to make it function and got success. As of three weeks ago, I could create, update and resolve cases via email commands. I have just tried this again as we are using a vendor for handling some support calls. Unfortunately the case update and resolving command emails are no longer processing, they are just going into the case as part of the email conversation. So, I get the same result whether we send the email from
Auto restart of service after password change
Hi Team, Is it possible restart service after password change from PMP? I have created one service account and I am using that service account for SDP, OpManager and PMP. What I am looking for is when I change password for this service account on PMP I need to restart that service as well. Is it possible? If yes please let me know how? Thanks Arjun
Adding an account is timing out.
Hey Our ServiceDesk+ is been hosted on the cloud and we are able to access it on our internal network but our admins are having issues adding accounts to our organisation. When we use it on our computer, we fill out the form and click save and add account option but the web page just keeps loading or it times out. When we jump onto our cloud domain and access the service directly and try to do the same option of adding the account it just keeps loading as well. Is it a firewall issue or can
ServiceDesk Plus - API - GET_REQUEST, Error when performing required operation.</
Hello, I’m using the GET_REQUEST operation to get information from requests. For about a month now this have been working fine. I specify the case number in the Uri and the Parameter of the body and get an output with all the information i need about the case. But today, on one single case, we are receiving an error back from the operation. <operation name="GET_REQUEST"><result><status>Failed</status><message>Error when performing required operation.</message></result></operation> Any case number
ServiceDesk Plus Community Digest - Sep 1, 2016.
A lot happens in a fortnight on PitStop around ServiceDesk Plus. And, it's quite likely for you to have missed out on something interesting. So, we decided to bring you all the action of the fortnight in a digest. Read on and stay updated on all that's making PitStop the most happening IT hub. At the Podium: We are proud to announce that MKR@SDPAdmins is now At the podium this month with 139 points, closely followed by Adam Marks with 101. Boot Camp: Boot Camp opened last month. Designed as a series
Original Recipients are added back into a Reply - even if previously removed
9.1 Build 9110 We've noticed this a few times - mainly as the customer we are working with, 2 of the customer contacts are no longer working with our project - and dont need to be included. Scenario: A ticket has been created by emailing our dedicated support address. Follow-on Replies have more recipients added to them as required. After a specific reply - It is noted that these 2 people should not be included in future updates - so they are removed manually from the recipient list before the reply
Add_request with requestor and technician keys
Hello, I use the following script with two API keys - requestor and the technician. With technician key request performs without any problems with the selection of a set template "Заявка". Request: 10.239.88.16/sdpapi/request/?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=510263CE-AC78-4E83-BFD9-BAA47095C7E3&format=json&INPUT_DATA={"operation":{"details":{"requesttemplate":"Заявка","subject":"Problem","description":"bla-bla","priority":"SLA 8"}}} Response: {"operation":{"result":{"status":"Success","message":"Request
Require group on assignment
Hello, I understand that I can require a group be selected on a template but I have run into an issue where technicians are assigning tickets to other people and not choosing a group. This is problematic because if that individual is out of the office, nobody else is aware of the ticket and it can fall between the cracks. It is also difficult for a supervisor to manage the queue if they are unaware of all of the tickets assigned to their group. Is there a configuration option where I can require
Suggested Solutions for New Requests
Is it possible for solutions to also auto populate when a new request is being created. This would be done based off the Solutions "Keywords" and "User Groups'. Service Desk could look at the subject and description fields of the new request for any keywords that match a solution and offer the user the Solutions Title as a recommended fix before they complete or submit their ticket. -- Zacc
Copying data from one field to another - several thousand tickets
I have a need to copy the contents/data from an additional field set as a pick list to a new field set as a multi-pick list as part of a redesign of some of our fields. Since we are limited on the number of fields we can have and I can't lose the existing data we need to copy it to the new field and then be able to repurpose the field its replacing. This would require manually updating several thousand tickets. Obviously I'd like to script this so we don't have to touch each record. I believe field/form
Edit HTML on login page to set default domain
Is there a way to set the default logon domain for our helpdesk. It's a small step, but a lot of users complain about needing to select the domain.
Unable to get MBeanServer reference
Can anybody pls help on setting this
Self service portal application "run as"
We are running into an issue publishing eQUEST application via the self service portal, the application installs itself but it does not get initialized properly. The software support tech said the package needs to have the user logged in and to use the "run as administrator" option to install properly. Is this possible when launching an install from the self service portal?
Exchange Reporter Doens't collects mailbox size and quotas on new servers added in the organization.
Hi, We have an organization of about 9,000 mailboxes working on an Exchange 2007 Cluster and 2013 DAG. We are in a migration process to the new version. Sometime ago we had a problem with our Exchange 2007 Cluster and we lost one of the nodes. We created a new Exchange 20007 cluster and moved all maiboxes to it. But now there's a problem happening. When we try to get an Exchange Reporter Plus information in the new cluster, about mailbox sizes or quotas, it doens't get any. It shows the Email server,
Data collecting issue urgent
Hello support, Op manager is supposed to collect performance monitors ( such as disk & memory utilizations datas - available partition datas for each partitions) automatically after we added the performance monitors. After we click test monitor button, it wasnt collecting any data for any performance monitor. Then it started to collect datas but there's 1 thing we set the monitor interval setting 1 minute for cpu 1 minute for memory 30 minutes for disk but it randomly collects datas For example ;
Windows 10 Apps
Hi, How to Stop Windows 10 Apps using Desktop Central. Regards, S.Seetha
Report for Technician Login / Logout time for a specific period.
DB : MySQL / MsSQL Tested Build : 8116 Description : The report will give the Login / Logout details for the technicians for the specified time range. Report: SELECT PRINCIPAL 'Technician Name', LongToDate(TIMESTAMP) 'Time', OPERATIONNAME 'Login / Logout' FROM AUDITRECORD LEFT JOIN OPERATIONAUDITRECORD ON OPERATIOnAUDITRECORd.AUDITID = AUDITRECORD.AUDITID INNER JOIN AAAACCSESSIONAUDIT ON AAAACCSESSIONAUDIT.AUDITID = AUDITRECORD.AUDITID INNER JOIN AAAAccSESSION ON AAAACCSESSION.SESSION_ID = AAAACCSESSIONAUDIT.SESSION_ID
Feature Request: First Response SLA and Timers added to Service Requests
It's important for us to be able to measure the time to pick up a ticket, regardless of whether it is a service request or whether it is an incident. May we please have a feature request to have the same SLA definitions, timers, and reporting on First Response for service requests as we do for incidents? Thank you, Adam
Planned maintenance of our US Data Center
Dear Customers, As a part of our annual infrastructure maintenance, we are upgrading our US data center infrastructure from September 3rd 2016 to September 10th 2016. While we carry out this upgrade, we would like to inform that ManageEngine AlarmsOne, as well as other Zoho services, will be fully operational. We do not expect any major interruptions and you should be able to use all our services during this upgrade. We will update this forum post once the data center maintenance is complete. In
How can I change "administrator" password? MySQL DDBB
Morning, I want to change "administrator's" password so what a need is MySQL script to do it and the steps to encrypt de password. Servicedesk Plus version 9.2 Thanks in advance.
Advanced Business Rules? Subject containing clients tel' no - link to client?
Is it possible to have a business rule that does the following? If subject contains a customers telephone number, then assign it to that client/account? This would involve some form of looklup to reference the clients telephone number against the subject line. If this can't be done, can anyone think of another way without having to manually type in each clients phone number into a business rule. Actually I see that business rules won't allow you to specify client / account as an action, so
ADAudit Service Pack
Hi, i had an issue when i tired to migrate ADAudit Plus from build number 4693 to build number 5000. in fact, after the installation of the service Pack, the ADAudit Server does not start and the problem is that "ADAudit Plus\jre" folder did not be replaced but it was keeped and a new folder is copied "ADAudit\jre_new". in my case the problem was resolved by only renaming the two folders: jre-->jre_old, and jre_new-->jre. i want to know if the Service Pack was applied in a production enviroment that
Requester does not exist / Question about request collaboration
Hi, When I want to create a request by one of the user, there is still problem. On one of the workstation, when I try to create a request with this user i get a statement: "Requester does not exist". This situation occurs only on one workstation. I have tried to delete cache, extracted and i have tried to edit this requester, but it didn't help. Have you some idea, how to solve this issue? Second issue is question about request collaboration. In which place can I change a port of this function in
Automatic login and show right CCTV
Hi With OPManager V9 we had a custom CCTV on a Monitor and the direct URL was this: http://192.168.99.99/customDashboard.do?methodCall=showCCTVDashboard&cctvID=301&firstTime=true&reqUserName=USERNAME&reqPassword=PASSWORD&domainName=NULL&authType=localUserLogin Now we migrated to OPManager V11. The URL doesn't work anymore. The Login seems to work, but the wrong page opens: http://192.168.99.99/apiclient/ember/index.jsp#/Home/Dashboard/ What is the right URL to get the predefined CCTV working? Thank
How to set PIN
Hi is it possible to set the pin/lockcode for a group of samsung android devices via a policy? I see I can set the pin on an individual device but not as a group. Thanks Scott
ManageEngine Desktop Central : Jul 2016 - Patch Tuesday update
Dear Team, Greetings from Desktop Central. Here is a quick update on the July 2016 Patch Tuesday. New Security Bulletins : Security Update for Secure Boot (3177404) - Supported Security Update for Adobe Flash Player (3174060) - Supported Security Update for Windows Kernel (3171910) - Supported Security Update for .NET Framework (3170048) - Supported Security Update for Windows Kernel-Mode Drivers (3171481) - Supported Security Update for Windows Secure Kernel Mode (3170050) - Supported Security
Security Update for .NET Framework not showed
We 'have 6 MS windows 2012 servers with any version of .net framework. Till last July we found any security update for any .net version listed into missing patches. Now even if Microsoft released new security update (MS16-091) on all server not .net fix is listed, while MS MBSA and Windows Update show it as required. I tried to force DB refresh, inventory and scan all systems but nothing changed. Do any one have same issue ?
Job List
We're planning on using the helpdesk for general maintenance tasks and what I'm looking to do is generate a job list that I can print off and give to our maintenance team. Something that looks a bit like this: Job: 1 Created on: (date) Description: Replace the light bulbs here Job:2 Created on: (date) Description: Fix something else over there From what I have seen so far the reports don't show request details. Is there any way to do what I am trying to achiev?
LDAP Authentication
Hi All, Is there any document with an example for working and configuration of LDAP authentication in Service Desk Plus ? If yes please do share with me. If no can any one please explain it with an example ? Thanks Arjun
Automation - add users of one domain to group in another?
In the automation, and automation policy, it appears we are limited to choosing a single domain for the task(s). This seems to restrain automating group membership to only users who are in the same domain as the group. Or am I mistaken -- is there a way to achieve this? My work-around consideration would be to manage groups on each domain in separate policies, then make those groups members of the parent group that resides in the target domain. Thank you
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