Helpdesk Email problem
Hi Support, we encounter the email error since 20 Sept 2016. When we stop and save the email setting the error as attach in this. What i did is to restart the manageengine helpdesk and server but the result still the same. I checked the email account if any case the IMAPS disable or not, but the IMAPS is enable. Password also still same because i can login through webmail. any ideas what else i can try to do? thank you
The AuthenticationFailure trap is received from [servername].The trap details are as follows ,
I've suddenly started to receive the following error alert 3 times every minute from one server: The AuthenticationFailure trap is received from [servername].The trap details are as follows , No more information available and I can't find any events on it in the Windows Logs on the server. Nothing changed in ManageEngine or the affected server. opManager is using the right community string and is passing the authentication. Is there any way to find the source of those traps? Thank you!
Windows Updates June 16th, 2016
Hello Everyone, We just completed our Windows updates for today. We are now receiving the error "This Page can't be displayed" in IE 11 and Edge. The site still works using Chrome and Firefox. I was checking to see if anyone else is having this problem? Version 9.1 Build 9110 George
Service Request - Date Field for Resource Info
I have a resource area in one of my service requests that pertains to funding information. I'd like to be able to include a field in this section for the user to indicate the deadline of their Grant, as this will determine the urgency of the request. However, I can't seem to locate a way to add a date field to a resource. Is it possible to add a date field as a resource question?
GINA cannot be installed for Windows 10 Anniversary Version
We have built couple of Windows 10 PCs in Anniversary Version, however, some of them GINA does not show on the logon screen. Some of the PC has the following the Key Icon but nothing happens when you click it.
Custom WMI Monitors
Hi All! How can i create a custom WMI monitor (site 24x7 plugin right?) to monitor one of the several WMI options that a Windows Server has?, can you give me an example for the average disk queue length of a hard diks? https://www.site24x7.com/help/admin/adding-a-monitor/plugins/custom-plugins.html I just cant make it work. Thanks!
Cleaning Up SD Plus
Hi, As we've used the system for a while we have a few items in different areas that has been discontinued for use (Categories, Service Catalog Items, Fields, Resource Question History etc.) Some of these you can remove but others are simply disabled for future use. Is there anyway to clean these up and remove them entirely as the thing looks messy as our service and terms change over time ? Any advice or help would be appreciated. Andrew
Make the groups from "Sub group of" available for all
Hi All When I create a resource group, like Customers, this resource group is only for me available in "Sub group of". If another Admin create a new resource group, he can't select Customers for "Sub group of". The resource is shared for them to manage. How can other administrators use Customers to add a new sub group? Thanks for help, Oli
"Add Resource Group" takes more than 2mins to load
Hi Manageengine Forum When I click on "Add Resource Group", then it shows me the first some lines. Also the dropdown for sub-groups (thats the last one). But for filtering-settings, it loads more than two minutes. When I connect to the windows server, I see both CPU cores jumping to 100%. After some minutes, the CPU come down to 3% and the page has finish loaded. Saving is fast as wished. All other actions in PMP are running fast and proper. Its a virtual Windows 2012R2 Server with 4GB RAM and 2
File Monitoring not working properly (Version 11.1 Build 11011]
Hello, I currently have two servers set up for File Monitoring. In the ELA/FIM settings, I have the 'Username' option enabled. The servers are configured (within the Local Sec Policy) to record all Success/Failure events. I also configured the drives themselves for auditing (right click drive -> properties -> Security -> Advanced -> Auditing Tab). Within this tab, I added 'Everyone' and set full control for auditing. I am having the following issues: 1. The username is NOT included in the
Generate password with the REST API
I'am able to use the REST API to change a password. But is it possible to generate the password according to the policy associated to the resource ?
Build 8503 and Ampersand (&) password reveal issues
Hello, After recently upgrading to Build 8503 I've noticed that any resource that has an ampersand (&) in the Resource Name or User Account name has an error every time you attempt to reveal the password associated with that resource. The error message is "Access denied. You do not have permission to view password for [Resource name/User Account Name]' I believe this has something to do with the way ampersand is translated to & in HTML. After discussing this with my tech support team this
Resolve Time per incident.
Hi, I would like a report that takes the resolve time, subtracts the Created time and comes up with the time taken to resolve. resolve time - created time = 00:00:00 (days:hours:minutes) This must take business hours into account as well. Thanks,
Delete workstation assets automatically after 45 days of not scanning?
Is it possible to have assets deleted automatically if they couldn't be scanned in the last 45 days? Right now this step is done manually but it would help us a lot if it could be automatic.
$ApprovalLink - No credentials required?
In a request that was sent for approval, a user forwarded the email to another user who was then able to click on the approval link and approve the request. The request was shown to be approved by the user who forwarded the email. This implies credentials are held in the URL that is generated by $ApprovalLink Is it possible to remove these credentials or alternatively to force a credential challenge if the user is not already logged into Service Desk?
Launch of ManageEngine Patch Connect Plus
Great news for Microsoft SCCM users! Now use SCCM to patch over 250 third party applications with ease. ManageEngine announces the release of its new product, Patch Connect Plus; which comes to you as a solution to the headaches caused due to humongous amount of time spent updating non Microsoft applications. The best part is, you use the same SCCM infrastructure and console for these applications too. Hence, no need to learn about new tools! Other Benefits include: ● Large third party patch
Error while stopping the "Manage Engine Op manager" service
hi Team, Im getting the following error while i stop the probe service. Error message: The JVM process terminated due to an uncaught exception: EXCEPTION_ACCESS_VIOLATION (0xc0000005) I have restarted the server and the issue is fixed as of now, however would like to understand what is the cause of this issue and how to prevent it from occurring again. Regards, Javed.
Appmanager 12900 cannot get data all monitor on HyperV server 2012
Hi, Before upgrade to 12900 I used 12810, but in ver 12810 monitoring Hyper V 2012 cannot get data all monitor such CPU, Memory and etc. so I upgrade to 12900 thinking maybe can solve the problem but it same problem too. maybee someone can help or share solution about my problem. thanks,
Edit Workstations state
Hi, Can you please give a recommendation to edit massively the state of Workstations? We have an scenario where we will return several computers to store but can't find the efficient way to do it, since there are specific serial numbers that we need to return to store. We have no common fields between workstations that can help to filter and change the state. We are looking for something like looking for several serial numbers at once and from there edit the state of the search results. Thanks
Manage engine is very slow
I face problem on slow of Manage engine sdp even after i restart both service & service
Australian tax is precalculated.
In Australia, tax is not added on to the bill. It is already included in the advertised/displayed price. For example: In America you could pay $20 for something and get a tax added on your invoice making the total charge higher like $24. In Australia this is not the case. If you see $20 for something, that already includes the tax and you will get an invoice for $20. The tax is still noted on the invoice though so the billing system should calculate tax differently on the invoice. I think this is
CMDB Help
Hi, I'm currently in the process of trying to evaluate if the CMDB component of ServiceDesk Plus is worth the effort in establishing. There are certainly some querks with it, for example, I've found that I need to use IE when configuring some of the CI Types. These however are nothing to prevent me from using the feature. The biggest struggles I have however are: 1. How do I print the map view? 2. How do I report on an application's dependencies? This last one is a big one. What we would like to
Requester Autofill has stopped functioning.
Good day, I'd recently performed a few updates on our installation of ServiceDesk Plus (latest version), and have noticed that the requester field has stopped autofilling based on the logged on user. It had been working before the update. Nothing has changed aside from the upgrade... Is there something I might be missing? Thanks in advance.
Formatting of password expiry notifications
I'd like to format our password expiry notifications. Presently, they come out as one long run-on sentence. Despite having spaces inside of the message. I've tried inserting some formatting like \n \t but they show the literal. Can I use html tags?
Enrollment error "Your Account has been restricted"
I have one user who is getting an error when enrolling "Your account has been restricted, please contact your administrator". I checked the user is in the correct OU that should get the enrollment email and the user is not getting it. I synced the domain settings and when running the un-enrollment report the user does not show up. Please Advise.
QueryReport for Project Time
SELECT tpr.PROJECTID "Module ID",'Project' "Module" , MAX(pr.TITLE) "Title", CAST(SUM(ct.TIMESPENT) AS FLOAT)/1000/3600 "Time Spent",dateadd(s,datediff(s,GETUTCDATE() ,getdate()) + (MAX(ct.CREATEDTIME)/1000),'1970-01-01 00:00:00') "Time Spent Created Time",rctd.FIRST_NAME "Time Spent Technician" FROM ChargesTable ct LEFT JOIN TaskToCharge tkc ON ct.CHARGEID=tkc.CHARGEID LEFT JOIN TaskDetails tk ON tkc.TASKID=tk.TASKID LEFT JOIN TaskTOProjects tpr ON tk.taskid=tpr.taskid LEFT JOIN ProjectDetails
vCenter Server Host is a Linux System - ELA
All, I am attempting to configure our vCenter Server Host syslogs to point to our ELA server. The problem I am having is trying to create a host profile to push to the ESXi hosts within a cluster to configure for syslogging. Anyone have suggestions? Any help is greatly appreciated. Jen
Self monitoring service for SDP
Does General - Self monitoring service for SDP can be install on a Standalone server? Thanks Robert
Unable to send request to email that out of the domain.
Hi all, I need assistance from you guys. Please help. Thank you.
ODBC Connection to Service Desk Plus
Good day, I do consolidated reporting on help desk performance using powerpoint. I know that you can connect to a SQL DB from a spreadsheet and then you can insert that spreadsheet into your presentation. How can I connect to Service Desk plus? I would like to extract incidents by category data while I do not want to use the built in reports or want to move data manually each month. Thanks,
Launch of ManageEngine Patch Connect Plus
Great news for Microsoft SCCM users! Now use SCCM to patch over 250 third party applications with ease. ManageEngine announces the release of its new product, Patch Connect Plus; which comes to you as a solution to the headaches caused due to humongous amount of time spent updating non Microsoft applications. The best part is, you use the same SCCM infrastructure and console for these applications too. Hence, no need to learn about new tools! Other Benefits include: ● Large third party
Collection at every logon
How do I apply a collection configuration at every logon or rerun every x days? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
Multiple Requesters
I've seen this question asked many times (over many years) in the SDP (on-site) forums without any resolution or timeline for this to be added as a new feature request, but I'd like to get this added as a feature request for SDP On-Demand and/or provide a work-around for our needs. We are requesting the ability to add more than one requester to an incident, problem, etc... Why do we want this? As others have already posted, there are many valid reasons for needing more than one requester on a ticket.
rule to assign ticket to member of technician group
We have tickets created via email from a monitoring system and have the "Category", "Sub-Category" and "Item" field populated. Currently I have a business rule that assigns the ticket to a group based on the Sub-Category field. How can I have the tickets assigned to the technician's in the group in a round robin method? I have auto-assign technician enabled. Thanks Sal
Formatting the email for requesting an unlock
IN the AD Self Service module I have successfully modified the confirmation emails that are sent out and even got the HTML set up in them and they are working fine. I cannot find the setting for the emails that come out when you request an unlock and are sent the code to enter to start the process. The verbiage: "Dear user We understand that you want to reset your password/unlock account. To prevent eavesdropping and substantiate your identity, please enter this verification code in the password
Mail aliases bug
Hi! Looks like I've found a problem in SD+. We have 3 e-mails aliased with the single mailbox where Service Desk plus is fetching e-mails. With the single e-mail added to the mail settings - we have other mailboxes added to the CC field when doing a reply, if the request is sent there. In case I'm adding other mailboxes, they are not added to CC, but after some time they are back to CC all but the first e-mail in the list. The setting works after it was changed, but then application ignores it for
Approval Procedure & Change the change of Information during the process - Question
Dear Support, We have designed a Request form with approvals. The approval setting is set to: All approvers must Approve. What we have discovered is that if 2 approvers have approved and the 3rd one see an error on the request and change/correct it, it does not reset the previous approvers and just continue. This can be a problem as the previous two approvers has approved it on the 'wrong' information. Any ideas how we can fix this? Regards Albe
Unable to send request to email that out of the domain.
Any idea of what should I do? Appreciate it much.
Notifications Template
We modified the template for our Technician groups to get the site in the subject line $Site. We currently have Two regions, doesn't look like it's possible to add $Region. Is that something that can be added?
MDM hidden ssid
Hello, I have a problem with an mdm profile where I configure my wifi setting correctly but it doesn't seem to apply on the phone. The particular thing about it is that the ssid of that wireless network is hidden. Is there a way to make it work ? It works perfectly with a ssid that is not hidden. Thanks. Marco C.
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