Automation - add users of one domain to group in another?
In the automation, and automation policy, it appears we are limited to choosing a single domain for the task(s). This seems to restrain automating group membership to only users who are in the same domain as the group. Or am I mistaken -- is there a way to achieve this? My work-around consideration would be to manage groups on each domain in separate policies, then make those groups members of the parent group that resides in the target domain. Thank you
NTLM Failed Redirecting To Login Page...
Ran into this error today. Clicked on an entry (the only one to do this so far) in the assets/workstation tab and this is what loaded: NTLM Failed Redirecting To Login Page... The page rapidly reloads. No way to generate a support file. Thank you, Darran
OpManager v12 NetFlow
Hi, is this feature active and in working condition in v12 OpManager? I just installed a trial version and i think netflow collector is not even listening... the default port 9996 is not open. Thanks.
Trigger business rule when request is assigned to a particular group
SDP 9209 I have created a business rule which triggers when a request is assigned to our developers group. This works fine if the request is assigned using the template (ie by editing it). However the business rule is not triggered if the request is assigned from the request list view or via the Assign operations menu option. Any ideas? Thanks, Roy
Log Out/In lose domains
When I log out of SDP, they refresh to log back in, I enter my credentials but only have LOCAL AUTHENTICATION available. Prior to entering my username, the list is populated with the proper Domain Names. Why is this?
Tasks in non assigned Support Groups
Scenario: - 2 Teams (Team A & Team B) - 2 separate Support Groups with assigned Technician rights to only 'view Requests in Assigned Groups' - Team A receives requests that requires Team B to complete some work - Team A assigns a Request Task (under Team A's SG) to a Team B member to complete - Team B member completes the Task and closes the Task Question: Is it possible to prevent the Team B member from viewing the parent Request and only have access to view the assigned Task? Currently the Team
Approval action responses creating New request
When may approvers approve a request the response email creates a new request in service desk. How can I stop this from Happening. This is something that started with a greater frequency when updated to 9.2 build 9223 running mssql.
Is there any way of flagging requests for VIPs/Test users?
I was hoping to create a view of requests for each of these types so they can be tracked and highlighted as needed It would be nice if you could flag users for different classes and then have rules based on these (especially if you could create these flags based on AD group membership). But if there is anyway this could be done with the current setup I would be very happy
Service Desk Plus new logons are NOT working for web based forms
Please can I log a new prioritised ticket relating to a vulnerability discovered today. We are experiencing an issue whereby any users who are using desktop icons/links and have logged off from Service Desk Plus cannot log back on to the service. We identified that our Palo Alto Firewalls had a software update and has discovered an historic/old vulnerability from 2005 (see link below) http://cve.mitre.org/cgi-bin/cvename.cgi?name=CVE-2005-2006 It is therefore dropping/refusing any new connection
Barcode Field is missing
Since upgrading to 9224 - the Barcode field is missing from the Workstation / Server Report builder. It does still appear to be available in the "All Assets" module. I also noticed that anywhere I had a duplicate barcode in my asset database, you renamed it. This kind of information would be valuable BEFORE an upgrade is performed. Maybe notification in the ReadMe file? I had a specific use for duplicate barcodes. Below is my weekly audit report that no longer has the Barcode field. Please
I installed exchange reporter on december 2015, but the reports only shows data from June 2016
Hi, i check out the scheduled task history and doesn´t show tasks earlier than june. The status of all the task are successful. Does the data collected from this tasks ( traffic log, owa log, mailbox account,etc) is purged automatically?
Audit Configuration not enable
Hi, I installed evaluation version and I have 4 server, on auditconfiguration I already added whole of the server but only 1 server that success configured (enable), 3 the rest could not added. What going on with this. I am very appreciate If you have any advice. Regards, Saeful@Indonesia
License free doesnt
Hi Team, I already upgraded from 8039 to 8316 in a testing enviroment, i charge the backup file and restore real data, but still works in demo mode, i try to use in the testing machine the free license you delivered us, but dont allow to install, why i made wrong? The license was installed in the production server with v8309, but in the test server v8316 (the same license file) doesn´t work Regards
Where is the Response Time defined in Service Catalog SLAs
I'm really try to understand all of the time-based reporting, what starts and stops the clock, and how we implement SLAs against them. In mail-based SLAs, one is given the opportunity to define both a target Resolution Time SLA and a Response Time SLA. However, in the Service Catalog>Service Level Agreements, one is only given the options to define an "Agreed Upon Time." Aren't we missing the response time definition, or am I missing something here? Thanks, Adam
Logs for adding notes and replies?
One of our technicians swears he's sent replies to tickets, but emails are not delivered and notes aren't showing up. He asked me to watch him send a reply this morning, and naturally it worked. He says he had already sent two replies on that ticket, but they weren't delivered. They don't show up in the history of that ticket. I'm wondering if there is some sort of log elsewhere that I might check. He also says he's added Notes to tickets but they also sometimes don't show up. Could there be
How can I create a widget that shows requests closed within a certain timeframe
Week-over-week, we report on a couple of metrics from the week prior Number of requests Opened for a support group. Number of requests Closed for a support group. We've been able to produce those numbers, but what I can't seem to figure out is how to produce Number of tickets created that were closed in less than 24 hours (Completed requests closed < 24 HOURS) Any help would be appreciated. Thanks, Adam
ServiceDeskPlus for Linux
Hi, I wanted to use servicedesk on Linux, the version what i am getting for download is Ver 8 and there seems to be no updates after 2014 which makes it 2 year old product. is this correct that manageengine is not supporting ServiviceDesk on Linux whereas the Linux is now mianstream and embraced by masses, why are you shying away from it? Why should I pay for SDP which is forcing me to buy Microsoft OS too. and if there is Latest version of SDP9 available for Linux please provide me the download
How do I configure ADSelfService Plus?
I have a really stupid question. I inherited an ADselfserviceplus installation and I have no idea how to logon to it to configure it. The only logon I can get to is the self service portal where it asks me to register. How do you get to the admin interface to configure it??
Requester email replies appends requester Subject to technician email notification
When a requester replies to an email, the notification email sent to the technician includes the Subject from the requester in the received email Subject which has a "Re:" and a duplicate of the ##RequestId## as shown in the screenshot. Is there a way to have the system remove the requesters Subject from the email reply before it sends the notification email to the technician so it only has the Subject sent to the technician as defined in the templates Subject at Admin > Notification Rules > "Alert(or
Assign Service SLA within Form and Field Rule (for Services)
Hi, By using field and form rules in a service template, I can simplify and reduce the numbers of services in any Service Category. However, I found that I am unable to assign different SLAs based on a field value (as example, sub-category or item). Now I have one service request template used for different sub-categories, but without any SLA assigned (each sub-category or item could have different SLA). By using Business Rules (Service Catalog), also I have no option to based on criteria assign
Windows 10 Upgrade: Can't display password manager web page
Hi all - We recently upgraded to Windows 10 and for some reason I can no longer use Edge or Internet Explorer to connect to Password Manager in our organization. I get a page cannot be displayed error. Looking at wireshark, I see that my client is sending a reset packet to the password manager server and that is the end of communications. I CAN use Chrome just fine, so this is obviously some security setting in IE or something that is preventing this. As far as I know, there are no other websites
I need to import several subnets and via web interface is too slow
Netflow 12 , Is there a way to import ipgroups via linux script besides web interface? I need to import several subnets and via web interface is too slow.
Hi, Can someone please share a query which can enlist all the service request approvers !Help Appreciated.
enlist all the service request approvers
The version of Chrome reported by the software scans does not match the version installed
We have a few computers where the version of Chrome browser being reported does not match the actual version installed. However if we see what patches have been installed, the report shows that Chrome has been patched to the actual version installed. Is this a normal behavior? Thanks.
SDPlus Incoming Mail Fetch Problems with Google Apps
Hi... I'm having an issue getting the Mail Fetching ( Incoming ) working properly with SDPlus on a Google Apps mail account. I'm using SDPlus 9.2 build 9211. I know that my username and password are set correctly. Any help in getting the correct settings would be very helpful Thanks...
Work order, digitally signed, paperless
Now, my technicians bring a 3-copy work order notebook. When a ticket has been resolved, they manually fill the work order form, description of work and materials, and has it signed by customer, manually, by pen. One copy rest at customer site. Then, back in office, second copy goes attached with invoice and third in archive. Now, technicians should reprint the work order in Resolution field of Tickets to have it in digital form. That is the point where humans nature show its face. As we use a mobile
Query Required to pull recently added requesters to the ManageEngine Servicedesk Plus MSP
Hi All, Can we have a query to find out all the requesters added to system in last 10 days. Time frame may vary but the objective is to get a report of all the recently added Requesters(under any account). Can we also get the Domain Name and Site Name information in the report for these newly added Requesters ? Thanks in Anticipation !! Regards, Jawad YZ Note: Build in Use: 9004. DB: SQL Database
Error when using SNMP to scan PC Windows 7
Hi all, My SDP is installed on the Linux server with CentOS 7 distribution. So, I can't scan Windows PC in my networks. I using SNMP to scan these windows PC. But, it unsuccessful and it show messenger as below: Error : Cannot identify model of this device. Please help me resolve it. Thanks for your enjoy!
Organize Request Filters
I noticed on the mobile app that you can adjust/remove request filters. Why is this not available from the web client?
Collection against Netapp file failing - Issues after Installing Build 5000
After upgrade to build 5000, collection against NetApp filers fails with this message Error - The System cannot find the specified path Config is a s follows: This path has been working for the last 2 years across the various service pack release. To get it working I had to change the EVT path to \\filer1\CIFS_Audit_Logs$. Seems any undocumented change in the behavior of the product in build 5000.
Update failure 9207 to 9213
Hello All Having issues updating to from 9207 to 9213 (i know there are patches after, but tried those with the same results). The updatemanager fails and throws error about trying to read ARC_ServiceReq_XXXX and ServiceReq_XXXX where XXXX is a valid incident number whilst trying to do the pre-install backup. If I look in my DB (MS SQL) I can see other tables similar which are blank , so a quick create from and add in the tables then it proceeds until it hits another one thats missing. Original install
Running a simple batch file
I am trying to run a simple batch file as follows (y: is mapped to a network drive holding the files in question.) y: CD tunstall CD servers CD server_down copy blank.txt tele19.txt I have broken the batch file down to the absolute basics. I have set up a "Run program" notification policy that calls the batch file as follows C:\Program Files\ManageEngine\OpManager\status.bat I have tried calling it in many ways including "C:\Program Files\ManageEngine\OpManager\status.bat", status.bat etc. It says Program
Catagory / SubCategory display to requester option
Want ability to hide certain categories to requesters (only visible to Techs/admins). For example, would not want requesters having the ability to create a new request and set it for the "Security / Firewall Down" category/subcategory. The users are not in a position or qualified to judge if the firewall is actually DOWN, etc. Not all categories and subcategories need be visible to the end users. Techs need a robust hierarchy of categories to properly document issues - but the ability to hide all
OpManager 12.1 Features compared to OpManager Build 11600
What are the differences in features from OpManager Build 11600 compared to OpManager 12.1. Where can I find a document? Thanks...
App Manger Managed Server Winsows Installation
Hi Guys, I am planning to install a manged server Instance at a new site (windows), i need the installation process and the link from where do i download the installation file. Regards, Joudat Hashmi
Availability showing at 0%
Hello. I have a Dell Sonicwall firewall that was imported yesterday. All other graphs seem to be working as does ping. We just upgraded to OpManager V12. What's interesting is that the availability is working on our V11.6 server. Any ideas as how to get this resolved? Thanks, Jesse
Unable to Monitor vCentre after upgrade to Build 11600
Hi After upgrading to 11600 we are unable to monitor the VMWare environment or to add the vCentre Server as we get an error message that it is already in OpManager. Any one have a solution to this? Regards
Windows Authentication Required Window Started to Show Up
We were having an issue where we could not log into SDP because of recent changes made to Firefox. Did some digging and located a fix in the forum that added a ciphers line to the server.xml file. This fixed the problem. I upgraded to SDP 9.1 and now we are having an issue where every time we try to log into SDP we get the Windows Authentication Required window pop up. Clicking Cancel brings us to the ADP login page. Does anyone have any idea why this is happening and how we can fix this? We
Questions about the license management
Hi there, we have installed here for example, the NCP VPN software in different versions on the client. Software_51 Version="10.02.25056" Name="NCP Secure Client - Juniper Edition" Location="C:\Program Files\NCP\SecureClient\" Key="{81C44F7F-5A1E-4FA9-ADE2-B84C866B8091}" Usage="Not Known" Vendor="NCP engineering GmbH" InstallDate="20151102"/> <Software_23 Name="NCP Secure Client - Juniper Edition" Version="10.04.26745" Vendor="NCP engineering GmbH" Location="C:\Program Files (x86)\NCP\SecureClient\"
Query variables by name with MIB Browser Tool
I am exploring the way to monitor my device with SNMP. What I struggle with, is finding the way to query with MibBrowser Tool the variables with the name rather than full OID. I do receive some data, and this indicates to me that connection is established, but I can't interpret the data I receive. Let me be more specific about some details. On my agent we use the MIBs that were downloaded from net-snmp project: https://sourceforge.net/projects/net-snmp/files/net-snmp/5.7.3/ In particular SNMPv2-MIB.txt
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