Problems setting up email on Windows Health Monitor
Dear, I downloaded Windows Health Monitor software , but I can not set up email. I tested the settings with a corporate email and also an email from Google. The error that appears in the email from Google is failed to send an email . settings : SMTP Server Name : smtp.gmail.com Port : 465 User : scannerjfe@gmail.com From : scannerjfe@gmail.com Can you help me?
Alert to Remind Technician of Unresolved Tickets
Hello, I'm trying to find out if there's a way to alert a technician every "X" amount of time that they have open work orders that they need to address. The scenario is having technicians that are doing the work but are not actually updating/closing the assigned work orders. Thanks
Database Query Monitor alarm not detecting health status
I am setting up a database query monitor. I am connecting to a database with a query and have selected Yes for 'show query output'. For now I am just testing with a simple query: SELECT 'MyJob' AS JobName, 0 AS JobStatus Where 1 = healthy and 0 = unhealthy. For the purpose of testing I am explicitly setting the query to always return unhealthy. I have selected 'MyJob' as the primary key. When I configure the alarm, I select 'JobStatus' as the attribute and have created a new threshold, which is defined
full screen + more then 3 server
hi Can i see the health monitoring in a full or larger screen ? Can i see more than 3 server the dashboard ? Thanks shuki Shuki@eldan.co.il
SMS Pulling
Is it possible to pull the support requests registered through SMS ? If yes how and up to what can be configured ? Thank you
Request templates do not apply
Hi, When I go to edit existing ticket and want to apply the template - this only changes the description and not priority, category, impact etc. Is this a known issue? We are using the system at call centre and they simply have no time to go through each bit one by one. This works fine when I create a new incident but not when editing newly created from email Please help
Report on pending problems showing linked incidents
Any can anyone help with a report on problems showing: pending problems only as per one account, including linked requests plus problem ID, problem title, problem description, current technician, priority and workaround? many thanks, Kathryn
Upgrade to 9.2 broke HTTPS
Hi all -- I updated my ServiceDesk Plus application from 9042 to 9204 tonight and found after the 9200 patch, which contains a Tomcat upgrade, my server no longer worked for HTTPS -- Chrome returns a ERR_SSL_PROTOCOL_ERROR, and Firefox returns ssl_error_rx_record_too_long. I had created and installed a keystore file per the instructions here. I also had updated the server.xml file according to those instructions and changed the server port to 443 and HTTPS, and it had worked well -- for 9042. I had
Change\edit after the ticket beig approved
Dears, Why the SD allows a ticket to be changed after submited and approved ??? This shouldn't happen... for example, the ticket is for one thing, than we submite it for an approval... The aprover approve it and than, the techitian change what the request was.....
Submit php file for registration
I would like to have a form on the login page that would run a jquery popup (which is working) and then submit to a php file that would then send that info to an email. This would allow the technician to create a user for the person wanting to register for the helpdesk. I can modify the login page fine, but is there a way to run php files?
CMDB Attributes with Atrributes
ME, We are moving more and more processes into our automation tools. What I am talking about is highlighted below: What I am trying to solve for is what is listed below: I have many containers in an xml config file. Each Container has one or more attributes. Container <name>TMOBridge_Container</name> <serialized>False</serialized> <connection_type>DB_ONLY</connection_type> <restart_on_date_rollover>true</restart_on_date_rollover> <message_loop_class> services.WTMOBridge.TMOTBridge.TMOABridge
Reporting against mutilple SLAs
Hi We have a customer who has requested a 2 tier SLA model The first SLA is to provide response within 10 mins for all request regardless of priority I think my boss has already worked with yourselves to develop a query that will show how long first response time is by measuring ticket creation time against 1st response email/manual notes Whats I am not sure about is how this query (SQL) could be amended further to filter by site (each client assocaited to a site within our MSP SD+- allows to filter
Upload config NCM ????
Hi everyone, - Uploading Configuration to Multiple Devices: I assuming each device has a base config , so every baseline config will be uploaded every device. Example: Device A have basline 1 and Device B have baseline 2, i want upload config to multi device, so baseline 1 will be uploaded for Device A, baseline 2 will be uploaded for Device B ???? I don't understand :( Please help me.
Forget pass log device in NCM
Hi everyone, I have MX10 Juniper, long time I dont login and change pass, but today i login via putty fail, login via ncm fail, i want to show old password, it saved in database NCM. What can I do for give this old password? :( Thanks very much.
Custom triggers for changing the request status
Hello, Is it possible to define a custom trigger that automatically changes the request status to a custom status whenever there is an incoming requester conversation (a requester reply)? By default, SDP does not change the request status, and we would like to have the status automatically changing to "Response available" for example. In addition, is it possible to define a custom trigger that automatically changes the request status to a custom status whenever there is an incoming conversation (a
Local time in report
Hi, I have below query but need it converted to localtime since we use the system in several timezones and have therefor set the timezone for each site. Or version is 9.2 with build 9225 in a PGSQL database. Anyone that can help? select to_char(from_unixtime(wo.CREATEDTIME/1000),'YYYY') "Year",to_char(from_unixtime(wo.CREATEDTIME/1000),'Month') "Month",to_char(from_unixtime(wo.CREATEDTIME/1000),'dd') "Date", sum(CASE WHEN HOUR(from_unixtime(wo.CREATEDTIME/1000))>6 AND HOUR(from_unixtime(wo.CREATEDTIME/1000))
Compare Orion 12 and Opmanager 12.
Hi Team Support, Can you please send me the latest comparison of Orion and OPManager ? My company have than 500 Router Branch (800, 1800, 1900), 2 Data Center (vendor: Cisco, Juniper, PaloAlto, CheckPoint, F5, Citrix ...) What would be the advantages of OPManager against the three competitors, include the price as well. I would appreciate if you can also include the weaknesses and limitations of OPManager. I also compare solution about Config Management, Netflow of Orion and OPManager. My email:
Custom Query report
ServiceDesk MSP 9.0 Build 9009 Database SQL I would like to get a custom query report with following details TableSchema: All computers WorkstationID ResourceOwnerID DeptID (for ResourceOwnerID)
Deployments using wrong deployment policy
Desktop Central MSP Build No:92082 When I deploy software to some customers I'm getting wrong deployment policy. I have configured that the deployment uses "DC Default Policy" but it still uses another policy that is available but I certainly have not selected that. I tried to re-create the deployment but it won't change.
ADManager Plus rolls out build 6520
ADManager Plus build 6520(September 2016) We are delighted to announce the release of ADManager Plus 6520 build with PPM. Please find the new features, enhancements and fixes included in this build, New features: Office 365 account creation for AD users: You can now provision Office 365 accounts, individually as well as in bulk, for the users already present in your Active Directory. As per your need, you can, Create user accounts in Office 365 without assigning licenses. Create user accounts in
Update to 92099 Desktop Central fails and backs out.
Hi There, I have been trying to update from 92077 to 92082 and then 92099. Each time the update manager ran it would warn about making sure the Virus scan was excluding the directory. No anti virus was installed on the server. Install would run and then at last minute it would back changes out. I found an error in the log file about no db .old file found. I have run the update over 5 times with no success, turning off services etc to try and isolate the problem. Now the server will not start, and
Publishing Servicedesk Plus MSP via Azure application proxy with Azure authentication support
Hi there, Im just wondering if there's any way that I can expose my On-Premises Servicedesk Plus MSP via Azure application proxy with Azure authentication support? Please help. Thank you. Regards, Jo
Replying to ticket from outside e-mail doesn't notify users
I know this has been an issue for service desk plus and has been resolved, but we use OnDemand-service desk plus. Is there any plan to implement this feature in the cloud version?
Change Asset Product Type
Is there a way to change the product type for an asset that is not of type "workstation" or "server"? We'd like to create a new product type and transfer one or more existing assets into the new product type. I know we can change the product type for a workstation (ex. change it to a server), but I do not see a way to do this with our own product type names. Ex. We want to create "Firewalls" as a product type and changes several existing "Routers" product type assets to a Firewall. There is no
CMDB Cloud Functionality
When will the SDP Cloud version support the same CMDB functionality as found in SDP On-Premise? Ex. CI and relationship management diagram as shown here: https://www.manageengine.com/products/service-desk/itil-cmdb.html?dwnftr
General - Translations "Workstation" to "Clients"
Hi, I am working with the CMDB and need to modify the " Workstation " tag for " Clients " I tried updating the tag by using the Find and Replace option but is not changing the tag I need, can you please advice how I can do this, I already restart server and other fields are indeed changing but the one I need. Thanks,
Peoblem add FortiADC to OPManager
Hay Guys, I've problem to add device FortiADC to OPManager... FortiADC successfully add in OPManager. Data availability, response time and packet loss have been captured but memory, CPU and disk utilization is not detected. The problem is when in a menu interface, in NetFlow traffic statistics do not capture packets at FortiADC. Can You help me to fix this problem? Thanks.... :)
How to add a label to devices
My apologies for the noob question, but I have a list of devices (either in inventory icon view or the list view), and I can't figure out how to display these devices (in this case, workstations) with other label attributes (such as location, or having a relevant name rather than the computer name. Can someone please explain to me how to do this? Thanks, Adam
Calls that have been unassigned ---- Can we auto re assign them to another tech?
Hello, We are close to piloting Servicedesk + for one of our teams but we have hit a possible snag. If a tech un-assigns a ticket, it seems to go back into the requests and if not spotted, could go un-worked for a long period. We would like to ensure that techs can only reassign to other users and not just choose unassign. Is that possible?
Deploy Service Desk Agent via GPO
I followed the instruction just as how it was said on the instruction but it is not working. Any suggestion?
Setup ServiceDesk Plus from fresh - Repoint to SQL
I have used ME for years but have recently change employers and wish to get it started at my new company I have installed the software and the only option at the time was postgreSQL, I have since ran the switch DB file to point it to my SQL server, I receive a message that its unable to fetch SQL instances I cant see anything in the pre reqs as if i need to install SQL browser locally on the machine ? I can setup a ODBC to the sql server I can telnet to the SQL server as per instructions 1433/"/n
Auotmaitc Script
Hi i need a script to move an user to an another OU , and in the same time, all Groups in the user objekt are removed and the user are disabled. I need this for a workflow order - Change User -> custum script. thanks for your help Stefan
SNMP configuration
how to configure SNMP?
Version Upgrade
Hi Team, Is it possible to upgrade service desk plus firmware from 8000 to 9000 ? Or do i need to go like 8000 -> 8001 ->8002 ...->9000? Can go from 8001 to 9000 directly ? If is there any document or thread please do share with me. Thanks Arjun
Backup restore compatibility matrix
Hi Team, Does any one have Backup restore compatibility matrix for service desk plus ? Thanks Arjun
Project management Report queries
Has a schema been release for the Project Module yet? Its wonderful addition but without the ability to report on the task and time, it severly hinders the usage.
Projects Templates
Add the ability to create templates for Milestones and Projects
Clear data
Is there a way to clear all the ticket data from the database after testing before going live?
How to configure & design SDP from start
Hi, Im new to the form so please be gentle on me :) We have recently purchased SDP and will be migrating over from our existing ITSM platform (Netheldpesk) over the coming months. Can anyone point me in the right direct for the best design and config steps to take, I have the admin PDF and its very useful but at 1000+ pages there is a lot of reading, does anyone have any advice or can point me in the right direction from best steps to take from startup or migration from another ITSM? Many thanks
Problem to start FwAnalyzer server in linux
Hello Guys, I have the installation of firewall analyzer, but When I try to install this program in Linux i have the next error: [root@socprtg02 bin]# ./run.sh JAVA_HOME : ./../jre SERVER_HOME : ./.. JAVA_OPTS : -Djava.awt.headless=true -DpdfReport=false -Duser.language=en -Duser.country=US -DminDiskSpace=5 -Djava.library.path=../lib:../lib/native -Xms256m -Xmx1024m -Dcatalina.home=./.. -Dserver.home=./.. -Dlog.dir=./.. -Ddb.home=./../pgsql -Duser.language=en -Dfile.encoding=utf8 -Djava.util.logging.manager=org.apache.juli.ClassLoaderLogManager
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