500 Error in new UI
I just tried out the new "free tools" and noticed that clicking "Community" returns a 500 error
Email Fetching/Sending(Office365) from AWS Hosted server behind a loadbalancer
I recently setup an instance of ServiceDesk Plus (9.2 Build 9224) on aws/EC2. Everything works great except the email interface. I cannot get the program to fetch or send from the attached 365 mailbox. I'm using the default office settings for IMAP and SMTP. IMAP Server name: outlook.office365.com Port: 993 SMTP Server name: smtp.office365.com Port: 587 Anyone had similar issues and able to resolve them? I had this up and running on a local machine, mapped to a gmail account and it seems to work
Absence of service field "Editor"
Hello, Refering to https://www.manageengine.com/products/service-desk/help/adminguide/requests/editor.html I can't enable the editor while configuring the Service Request Template. The service field "Editor" is absent in Technician and in Requester tab. Furthermore field name "Editor" is not reserved, I could create this field name in incidents additional field. SDP 9.2 Build 9226 What I'm doing wrong? Thank you.
Restore "Production Setup Confirmation"
There is a prompt that comes up when restoring data asking whether the restore is being done on a production environment. What is this for? I would assume that the restore process would be the same for all databases, whether they are test or production?
Ip camera OpManager v12
Hello, Is it possible to add a camera in OpManager v12? In version 11500 this is possible. Thanks in advance. Fares Daouadi
Automation Import Problem - CSV import failed
Folks, I get a "CSV import failed:Exception occurred while importing data from CSV file.File has not been updated since the last time it was read. " error when I "Run Now" or when the automation scheduled time occurs. I have replaced the original file with a new one with new data appended, and a new time stamp. Any idea what causes that error and how to avoid it? Cheers and Thanks, Rich ************************************************ Richard E Pilcher Network Administrator Chelsea Public Schools
Can't See Scheduled Report
I created a scheduled report under a user that is no longer on the system. (We converted from LDAP to AD) How can I edit or view that scheduled report to make sure that it will still run? As a technician, I'd like to see all scheduled reports. Is that an option? Thanks, in advance! Tammy
ManageEngine Service in Windows quits / has to be restarted
When I go to the Hosts list in ELA, it often comes up blank. I've found that one must restart the ELA service in Windows to fix this. It's a pain. What causes this and how to fix it once and for all?
Errors connecting to Windows 7 from Eventlog analyzer
Hello, We are using a locked-down image of windows 7 and I am unable to connect from Manageengine Eventlog Analyzer. I get the following errors on the manageengine side: 1. Check for valid user account 2. Credential Problem 3. Check whether Remote DCOM is enabled The account and password are correct and Remote DCOM is enabled. I am also seeing events 4625 and 4776 on the client I am trying to connect to. (I validated the credentials numerous times) and it does eventually lock the account out. Any
Work Log Timer
Hello I apologize if this has been answered previously but I can't find anything when I search the forums and I don't see anything in the guides. I'm trying to determine what the Work Log Timer does within the Request module. It doesn't appear that the "Add to Worklog" button is functional? Also, I don't see where the time being tracked within the timer is segregated anywhere. I looked inside the Time Elapsed tab. The Technician Time Elapsed does not match the time that I have indicated using the
Importing users from Active Directory: Can I prevent site creation?
We use AD import for bringing in new user accounts. Those user accounts are sometimes created incorrectly, and the tier 1 tech has erroneously entered the office location (which we map to Site). It seems that when this is done, the import creates a new site. I'd like to prevent that as I'm continually cleaning up the sdp requests and having to move them from sites and disabling those sites. Is this possible to prevent the import if the Site is not available? If not, can I please have a feature request
Personalized Password
Which manageengine's version allows to manage passwords parameters to technicians and costumers without the activation of AD or LDAP?
Password Reset Acknowledgement email
One of our users was able to update their password via AD Self Service Plus, and then received an email from the system with their new password in plain text. Is there anywhere to modify this email to remove the password from it, but still notify them that their password was successfully changed? (And if it wasn't them that changed it to contact our helpdesk.)
Auditing Office Location for against a specific list of acceptable values
Here's a challenge: Not all of our techs use ADManager and still create AD accounts manually. The result is that we frequently have AD User Accounts created with an office location that either isn't exactly correct or is entirely incorrect for our environment. Because we also use ServiceDesk Plus, the erroneous Office Location results in a new and erroneous Site created during our AD sync. I'd like to be able to run an ADManager report that essentially says, "Show me a list of user accounts in the
Captured data size
Hello, I am using Manage Engine Eventlog Analyzer v 10.8 I have a need to find out by querying the database or another method to get the size of the data captured from a given host over the past 30 days. Is there a sql query or search string that may accomplish this? Thx! David
Dynamic Send Email
When a technician replies to an email, is it possible to setup Manage Engine so that the send to address is the address of the technician? Right now, we have a static address setup in the Outgoing mail settings and want to know if we can make it dynamic based on the technician's email address.
BBCode instead of HTML
Hello, We noticed that our SDP-MSP database is more filled with html code than meaningful text messages. For example, if someone replies with a simple 'Thanks for your help" the html code around it is 10 times or even more! Wouldn't it be a better idea to translate (incoming e-mail) messages to BBCode? In the past you could edit the HTML code in SDP, but this has been removed because of safety issues. If it is BBCode administrators could edit the text more easily and it's much safer Kind regards,
Add a new vendor (not category)
Hi, OpManager uses a three-tiered approach in classifying the devices: Vendor Category Type As users, we can assign a custom type in the form of a template - still there are a few monitors statically derived from the Vendor (eg. Dell) and Category (eg. Server). From the interface you can add a new Category (like "Environmental Montors" derived from UPS) and of course you can create a template to fine-grain a set of devices. My question is - how can you create a new Vendor? For instance, we're installing
PST
Wanted to see if there is a way to pull the number of pst files used in conjunction with Exchange. John Stone
Add NETGEAR NAS to Assets
Has anyone ever added a NETGEAR NAS to Service Desk and gotten the scan to pull all of the details for it? If so what configuration did you use for the scan?
Do the product team review the Ideas Section?
I have some ideas up there for over 1 year. They don't seem to ever get updated by ManageEngine support or development? Whats the point in an ideas section if we see no updates on the status of ideas?
Fortigate 1000C VDOM's Sflow Configuration
Hi, I have configured my Fortigate 1000c firewall with Sflow on Different VDOM's but after configuring I am not getting flows on In traffic and its showing 0% only and SNMP not resolving the interface names kindly suggest hot to resolve this issue. Regards, Ramesh.
ManageEngine ADAudit Plus Build Number: 5000, has been released.
Dear All, Greetings from ManageEngine ADAudit Plus! ADAudit Plus latest build 5000 has introduced a new feature 'Search Archived Events'. Using this feature, you can now track specific events from the archive files in a very efficient way. The release also includes other enhancements and fixes, as mentioned below. With ADAudit Plus, enhance your Windows Server environment auditing [Active Directory, workstation, file servers, member servers, EMC, NetApp Filers, printers & USB] to meet the most-needed
Delete a Support Rep
Hi All I need to delete a number of support reps that have left our business. Does anyone know the impact of doing this? What happens to the previous requests? Thanks Daniel
Change Management Approval Status
What toggles the Approval Pending status of a change request? Our change request work flow is fairly simplified, where each stage each stage has an approval, reject, or RFI status. We do however move the change request from directly from the Planning stage to Implementation stage, skipping the Approval stage. We do not have CAB and it seems redundant for the Change Manager to have approve the plan then turn around and approve it again. I have attached a screen shot of several changes that have Pending
Ticket Age and Idle Time
It would be great to be able to see the age and idle time of a ticket within ME SDP. Age = Days since created date Idle = Days since last update To get this I currently need to export the data into excel to calculate it using '=today()-cell-refernece'. The created and last modified dates are of course useful but does not have the same impact as the raw number.
Setting up SDP Failover 'java' is not recognized as an internal or external command
I am running the invoke command to mirror installation and I am getting the error 'java' is not recognized as an internal or external command
CAB members cannot view changes
We have some requestors as part of our CAB. When they get a notification to recommend a change, they cannot view the change because they are not a Technician that has permission to view changes. They get the "You are not authorized to view change module and details" message What do I need to configure so a normal Requestor who is part of a CAB can look at the changes they are listed on? Here is the email template that we use. You will notice we do have the $approvalLink The following change request
User Un-enrollment
This hopefully is a very quick question what level of Technician do you need to be in order to un-enrol a user. At the moment I have assigned 1st line support Operator access rights but this does not seem to give them the ability to un-enrol users where as if I make them Super Admins then they can. However I don't really want 1st line support to then have access to say the configuration which they could change by mistake. Thanks
Switch between API and old UI Client.
When a user switches from the new Api to the Old UI, they cannot get back to API client. The 'jump to' is missing for the users. How can they switch back to the new API client?
Horizon View Connection Broker | No information
Hi All, I'm trying to add our Horizon View connection broker to Applications Manager, so far no luck. I've added the Connection broker using FQDN and IP, and exectued the psremoting and winrm commands. The is no information shown for the Connection Broker. The View server is added as a Windows monitor and is displaying information. Have I missed anything? Any help or insights are appreciated. Regards, AJ
NetFlow Analyzer on ManageEngine OpUtils
Hi all, I am new on the product and not sure if this is the right forum. My new company has ManageEngine OpUtils installed and would like to know if this has the NetFlow Analyzer capabilities/feature? Please advise. Thanks.
Integrating Analytics Plus with OpManager for IT Operational Analytics
Integrating Analytics Plus with Applications Manager or OpManager for IT Operational Analytics
Integrating Analytics Plus with OpManager and Applications Manager for IT Operational Analytics
Include attachments in replies from Service Desk
Our Users would like to have the attachments included into replies that they receive from ServiceDesk for requests that they have opened.
Duplicate Email Tickets Solution?
We're extraordinarily interested in this product. I've seen a number of posts about duplicate tickets created by way of email replies. I also understand a fix/feature had been in the works. Is there a status on this? I cannot tell if it was ever resolved. Alternatively, has anyone thought of a workaround of some sort such a preventive maintenance to merge tickets or something (if this system is even capable of that)? I've also considered if this was implemented on-premise then technically a few scheduled
"Account" Column
Greetings. I need to do custom view of requests lists in MSP. I have many additional columns with checkbox but "account". I need it very much!!! When i choose All Accounts, i want to see whole requests with accounts name not only requester or site. Because in my situation i have thousand accounts and ofcource i don't know their requesters name and sites (post addresses). When i need fast search in whole list of requests for all accounts i can't define which account belongs requests.... It's so stupid,
Palo Alto monitoring
Good day! Quick question: When you will be adding Palo Alto firewalls to your recognised devices and NCM integration? This was missing from v11 already, just curious if it's in the pipeline or not. Regards, Mat
Help Operating Hours alternative
I have two analysts that have different hour than other technicians. How to configure these to auto-assign only in your hours of work? Auto-assign is the feature more importante to us! Tks
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