File Audit not working
We are in the process of setting ADAudit Plus up in our environment. Yesterday I worked with support for a while and they indicated that group policy was not setting the audit policies correctly on the server. I finally figured out that a setting in the ADAuditPlus group policy that the software created had to be changed and then it started auditing events. My problem now is that some file\folder actions appear to register with the console and some do not. I have only 1 share, which is a test share, that
ManageEngine AD360 - Build 4105 Released
Hello everybody! We are glad to announce the release of the latest build of AD360 - 4105. This update introduces centralized NTLM Single Sign-On configuration. Feature: Configure NTLM Single Sign-On for all integrated components from AD360. Enhancement: You can now synchronize mail server settings across all integrated components. Issue Fixed: Some minor issues have been fixed. IMPORTANT NOTE: Existing Customers can upgrade to the latest build by downloading the AD360 service pack from the
Some clients will not sync on desktop central
I am new to using desktop central. My first device was a samsung device and it enrolled and synced properly. Profile was loaded along with App. We then loaded a second device. It enrolled but will not sync the profile or load the App. HIt was a device made by someone called NUVISION. We then loaded the ME app into a third unit (ACER). It enrolled properly but still exhibited the same symptoms as the previous unit. It would enroll but will not sync the profile and App. A ticket was opened with
Desktop Central MSP (92082) and multiple computers sharing the same name
How Desktop Central reacts when there are multiple computers sharing the same name under same customer? Sometimes we have a situation where computer will be replaced and it will use the same name as the old computer. Both are having DC agent online at the same time for some time. We have seen a situation with older versions of DC MSP where this will mess up inventory data, remote connections etc. Removal also causes both agents to stop working.
Changing Software Bitage
Hi, We have the 32Bit SDP Client and would like to confirm the processes for moving to 64Bit. Is it simply, Backup, Uninstall current client and re-install as 64Bit ? Would a Restoredata be required ? Regards Andrew
How to configure change SLA in ServiceDesk Plus.
Service Level Agreements define the time within which a Change Request needs to be resolved. SLAs are applied automatically during 'Add/Update' of Change Requests based on the criteria defined. Change SLA will be executed based on the 'Scheduled Start' and 'Scheduled End' time of the Change Request. Here's a short video showing how to configure a change SLA in ServiceDesk Plus. More such short videos to help you get the most out of ServiceDesk Plus! Brief explanation on the video: Step 1: Go to
Reporting Question
Hi, With Reports (IT Change Management) is it possible to get the attachment or link to an attachment included in the report ? With all our changes we ask that a file is attached (Could be more than 1) , so is it possible ? Saves opening the Change all the time. A
Preventive Maintenance
Hi, Has anyone ever noticed a duplication of specific Preventive Maintenance tasks ? We have a number scheduled to run each day and for some reason today two have created 2 tickets. It's never happened before, nor has it happened for other ones. Any ideas ? A
Custom trigger variables - Script Template
Hi, I need a script to send an email to some customers when request status is "Closed". I'm trying to make this through custom trigger and it's works very well, but the variables don't work.No one. I'd declare the variables in"Script file to run" field, in Custom trigger menu, but dont't work yet. My script language is .vbs Does anybody has some script to send e-mail passing SDP arguments? Does ManageEngine has some script template to do this? Thanks SDP 9.1.1.2 MSSQL WinServer 2008
Configuration Migration from SDP Enterprise Edition to Professional Edition
Hi, I done a POC with the customer for Service Desk Plus Enterprise Edition. After the success of POC, we bought the Professional Edition License. Is it possible to use the same server or i need to install a fresh as professional edition and whether i need to reconfigure everything or i can migrate the configuration from enterprise edition to professional edition. Thanks, Ramesh
How could i remove the site 24/7 account linked to Self monitoring service for SDP
Hi, How could i remove the site 24/7 account linked to Self monitoring service for SDP to add another one? Regards.
Deleted users removes AD-account including Exchange mailbox
Starting today we're using the Exchange functionality in AD-manager for creating emailaccount during the creation of new Active Directory accounts. This is working great. However, our servicedesk who creates and manages the Active Directory account should not be able to deleted mailboxes. The deletion policy is set to prevents the servicedesk from deleting a user mailbox. The strange now is when the servicedesk deletes an user through AD-manager the mailbox belonging to this users is deleted as well.
Config Backup
I recently downloaded and setup opManager 12 free edition on a windows server 2012 VM i have running. Really the biggest issues i'm having is that the config backup does not work and i can't find anywhere that shows you how to make it work. I downloaded the newest NCM plugin but apparently the 12 install i have already has an older version and i'm not sure if that's the issue or if i am missing something in my config. Any help would be great, i really like this so far, the config backup is just impossible
NTFS Reports
Hi I am trying to generate an NTFS Report / Permissions on Folders report, but the permissions are not displayed at all. I know the parameters of the report are correct because I can see it cycling through the folders to the specified subfolder level as the report is being generated. As I said, no results are displayed, but I can see that it believes there are a significant number of rows returned (i.e. 'Showing 1 - 50 of 240'). Also, if I export the results to a spread sheet for instance, I can
Installing certificate not working
hello all, i'm trying to install SSL to our helpdesk web, and it fails with the below error My steps are hereunder: step 1: keytool -genkey -alias helpdesk.xxxxxxx.com -keyalg RSA -keysize 2048 -keystore sdp.keystore Password: xxyxyxyxyx *.xxxxxxx.com ( we use wildcard cert) step 2: keytool -certreq -alias helpdesk.xxxxxxxx.com -file keyshimy.csr -keystore sdp.keystore step 3: download th certs.zip from digicert site step 4: keytool -import -trustcacerts -alias root -file TrustedRoot.crt -keystore
Does NetFlow showing information of the flow without counting protocol headers?
Hello. I would like to undenstand one point. I'm using NetFlow Analyzer Free edition. Not so much time ago I had a lot of traffic. It was a type of DoS attack where attacker sent me a lot of empty TCP Ack packets (packets without data. Only headers. And it was ack packets by RFC standart so there wasn't been resets of TCP sessions). At the NetFlow Analyzer I saw bandwith of the attack at the sum information of the interface bandwith, but when I tryed to figure out who it was I couldn't find any big
Cannot delete old software packages
Error message is: Package cannot be deleted. It is used in the following configuration : "XXXXXXXXXXXXXXXX" Problem is that we cannot find this "XXXXXXXXXXXX" configuration anywhere anymore and it's still preventing us from deleting some old software packages: User who originally created this configuration is already deleted from Desktop Central. How we can clean this "ghost configuration" from our Desktop Central database so we can clean old software packages? Product: ManageEngine Desktop Central
Free cloud based ServiceDesk On Demand
Will the cloud based ServiceDesk On Demand product - standard - remain a free service for existing customers? I've read where some folks, after a year, are presented with the option of buying or moving to a different product. What assurances can you provide that the standard cloud based ServiceDesk On Demand product will remain a free service?
Permission needed for the service account on AD
Dears I will begin the implementation very soon. But on the requirements sent to me from the vendor, they are requiring Domain admin account privilege for the service account. Is it correct?
DeviceExpert web cannot be accessed from other host?
Hi, I would like to know what can I check to troubleshoot this issue. I installed DeviceExpert on port 6060. It can be accessed from inside the server itself via localhost:6060 but when accessed from other host via IP address and port 6060 it only gave me blank page without any error message. Previously it used to works fine and can be accessed normally from other host. There is no change and suddenly it just won't work. I can assure that no firewall blocking and no network issue. And as additional
file Monitor with "Only appended content" not worked ,but with" Whole file" worked
Check Content 111 file content like below "test.log1" ORA-00001 ORA-00002 ORA-00003 ORA-00004 ORA-00005 ORA-00006 ORA-00007 ORA-00008 ORA-00009 DDD ORA-00010 ORA-00011 EEE ORA-1111 FFF ORA-11111 1111 WWW ORA- www 111111 11111111 1111111 sss sss www 123 111122223333 1111111111111111 111-222-3333 111-aaa-vvv 333-222-111 111111 1111111 111111111 11111111111 111111111111 vfd-1111-rty
URGENT: Opmanager not working anymore!
HELP!! We experienced an outage of a site which caused the startserver.log of Netflow to grow & grow until we ran out of disk space this weekend. I was not able to delete this file with all services running. So I: - stopped all installed products' services (NetFlow Analyzer, ADAudit und OpManager) - disabled the services - rebooted the server - deleted the file (C:\ManageEngine\OpManager\NetFlow\serverstart.log) - set back all three services to automatic - rebooted the server again But now the standard
Problem updating created fields
Im trying to customize the self update page on my info, wants to add some additional fields, which i have created. But when i try to update the addtional created fields im getting an error " Data update unsuccessful as per standards set by administrator. Please try other alternatives" Kindly advise.
Need to allow RDP session with domain user only
Hi Team, For this I have done configuration as per below. I have added all domain resources in PMP and "BCITLAB - Domain Controller" is domain controller in my network.[Snap shot 1] Now I need to allow RDP access of "SDP" with domain user called "pmpadmin" and for that I have added "pmpadmin" user under "BCITLAB - Domain Controller". I have added same user under SDP resource to share that resource and then I have configured auto logon for that SDP resource. From end user I can still able to see local
Unable to scan assets with Windows 10 Anniversary Installed
Hello, Using the latest version of ServiceDesk Plus (9.2 Build 9227), we are unable to scan assets that have Windows 10 Anniversary Edition installed on them. All other Windows versions are working 7, and pre Anniversary Windows 10. Any insight would be appreciated. Thanks, -Darren
Auto Logon for Web Apps not working
Hi Team, I have attached all the snap shots of my configuration with step by step. Thanks Arjun
High Availability
Hi Team, Below are my queries for High Availability in PMP. 1. When primary server goes down which operations are not allowed on secondary server. If there is documentation link for this please do share with me. 2. As of now for HA we are getting below alert, When primary goes down, [pmpbackup is secondary server name] Resource Name Account Name Operated By IP Address Time Stamp Operation Type Reason Not Applicable Not Applicable System pmpbackup 2016-09-19 14:52:58.743 High Availability
AD Group Membeship Report
I have been looking for a way to run a report for all members of a group in AD. These are typically requested for Auditing purposes. Is there some type of report specifically veered towards this? It would be great to have this option.
MSU Deployment
So I did the usual patch Tuesday (Aug 9) get them out there and came across something yesterday (Sep 8th) KB3177725 is not perfect, it breaks multi document printing (released Aug 9th) KB3187022 fixes the usual MS screw ups (released Aug 23rd) Oh lucky me, the fix is an MSU not an MSI, so now I have to go around and manually patch 60+ workstations Can we not have a tutorial on how we can deploy MSU's through the DC / Software Deployment ??? Jim..
Desktop Central Microsoft Updates
Has anyone seen any inconsistency with Desktop Central Patch scans for Microsoft Updates. My Vulnerability scanner indicates patches needed, Microsoft Security Baseline Analyzer indicates patches needed, checking for Windows Updates from Microsoft indicates patches needed, but yet Desktop Central Indicates Patches not needed. Junior
How to Change the Color of bar graphs from red to green
Hello Support, I have several machines that run very high no RAM like 85% which is normal. However on server view it shows a red bar graph how can I change that to green despite the value. Please let me know any sort of work around for this.
Integration with Non ME product
Dear Support team, Can i integrate HP Service Manager 9.4 with ManageEngine ServiceDesk Plus? If this possible please give me integration instructions.
How to change destination folder
Hello, Please help, i just can't figure out how to change the destination folder for adaudit plus backups and logs. they are filling my drive quickly. thank you in advance.
Installed Windows 7 or 10 build number
Hi all, Does anyone know if there's a way to find out what version/build of Windows is installed on the clients? At the moment it just shows as Windows 10 Professional Edition (x64), without build numbers. The same with Windows 7. Thanks all!
ADAudit Plus options
We are currently licensed for a certain number of DC's but I wanted to ask if the ADAudit plus tool will audit Disk space on DC's and member servers? I realize those are member server licenses that we would need to purchase but just wanted to ask. Thanks, Matt
Archive events
Hi team, I have installed DC on the one server and ADAudit Plus on the other one joined to the domain. The ADAudit Plus service is running under domain admin account. I'm testing the trial version, I have configured the Archive Events to 1 day. The problem is I still don't see the archived files in the Archive Folder by default. Any help will be good. Thanks.
Include 'Pre-Windows 2000 Name' attribute in reports
Hi guys, please consider including the 'pre-windows 2000 name' in reports and data collection. This would be very useful to us in our reports.
8007000eERROR_MESSAGE
Failure while collecting event log data - ADAudit Plus [07:52:26:904]|[09-12-2016]|[ADSMLogger]|[INFO]|[125]: WMI ERROR -> key is ServerNameerror values = {ERROR_SEVERITY : SEVEREERROR_CODE : 8007000eERROR_MESSAGE : Not enough storage is available to complete this operation. }, | Server configuration: Server is used only for ADAudit Plus Win2012R2 RAM 8Gb Free disk space 14 Gb Any suggestions?
Different acknowledgement rules for different customers?
Is is possible to have different acknowledgement rules based on the sender? Let's say I received an incident from my VIP customers, instead of sending them Your request has been open with this ticket ###. Let's say: We have received your request ## and we will treat it with high priority.
Change certificate
Hi, I would like to change the default certificate used when https is used in ADAudit Plus. Does anyone know how to do this? Regards Markus
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