Service Desk Plus with Active Directory, Requestors can't log in.
I have a new install of SDP, it's configured for email, it's creating tickets and sending replies with no problems and right now I have 1 configure Administrator/technician set up as a local user so if Active Directory is down, which I user could report, the tech can still log in to handle the tickets.
I've configured active directory, setup SDP to point to single domain controller, create and AD account with admin privileges and did the initial requestor import which worked fine and pulled in nearly 1500 requestors.
The problem I have is that none of them can log in to check the status of their tickets. I emailed the configured mailbox, it created a ticket and replied with the proper url to log into to view the status of that ticket "
https://helpdesk.********.com/WorkOrder.do?woMode=viewWO&woID=2", but when I click on that link from my test users email, it won't allow login via that users Active Directory credentials. I tried with just "user.name", "domain\user.name", and "
user.name@mycompany.com" and none of them worked.
What else can I try? Is there something else I need to configure to allow these logins?
*SMC