make pick up the request function to follow the rule
Hi,
I've created the rule in SD+ for a few fields to be filled in when Technician in specified, so that when person wants to assign the request for himself or other group, he needs to fill in mandatory fields.
The rule works fine, but - when technician is picking up request using pick up button, he can avoid filling mandatory fields.
Is there a way either to disable the pick up button, or to avoid bypassing the rule?
I've created the rule in SD+ for a few fields to be filled in when Technician in specified, so that when person wants to assign the request for himself or other group, he needs to fill in mandatory fields.
The rule works fine, but - when technician is picking up request using pick up button, he can avoid filling mandatory fields.
Is there a way either to disable the pick up button, or to avoid bypassing the rule?