CC'd addresses bounceback - reopens tickets.
We have been having issues where our requesters are CCing in groups/external emails which cause bounce backs when we resolve tickets.
This of course keeps re-opening ticket.
I'm aware there is currently no way to edit the CC'd recipients out of the request. But is there any other work around? We are currently having to delete requests which of course doesn't help with feedback/records.
Regards,
Simon
This of course keeps re-opening ticket.
I'm aware there is currently no way to edit the CC'd recipients out of the request. But is there any other work around? We are currently having to delete requests which of course doesn't help with feedback/records.
Regards,
Simon