Hi support,

  One of my support reps has accidentally merged, rather than closed, three requests in SC+ 7007.  They did this from the main Requests tab by 'missing' the close button above the requests list and instead hitting the 'merge' button.

  Because these requests belong to different clients, some of which have access to their requests through the client portal, we have an urgent requirement to un-merge the requests, some of which contain two or three support responses as well as the system-generated auto-responses.

  Can someone please provide some guidance as to the best way to un-merge these requests and, if at all possible, whether there's any way I can remove access rights/buttons in the application to prevent this from happening again?

Thanks in advance,

  Andy