Search Software
Hi, when I search software in Servicedesk plus, I get almost immediate a hit. When I do it with another account, with matching roles, it takes ages before there is a hit. The search criteria is exactly the same. The version is 9.2 Build 9226. Any idea how come two different scenarios?
File Server Folder Permission
Hello Guys, We are migrating file server to different domain from another domain. Therefore we need to apply same permission with new user accounts. To do it, we need to take an report with existing permission on folder hierarchy . Which product can we use for it ? Regards CHinthaka
User Creation Template - Send login info to manager
Hello. Looking at User Creation Template. I would like to have the template send a mail to the manager with Name, Username and Password. I suppose this has to be done by script. Anyone have an example? Thanks / Torsten
HP P2000 G3 SAS Array Template
Before I start building a monitoring template from scratch to get data on my HP p2000 g3 sas array, has anyone already built one that is willing to share? Any starting point would be greatly appreciated. Thanks, Dave
Why can site field not be made mandatory
Hello; We have hundreds of sites that we support in our business. Within these are many transient workers. Therefore the site that gets in touch is vital information, the requestor less so. However, unlike almost every other field in the incident request template, I cannot make Site mandatory. Why? Regards Alistair
MDM Geo Tracking always out of date
Hi, have enabled this on a few phones but when I go the geo-tracking page the location shown is always showing a random location from a long time before. Quite often the day before. Using the google account on the same phone shows the location regularly update locations. Thanks Chris
File Transfer
I am testing this software. Is there a way in Desktop Central to simply copy files from one network share to a networked computer? I know we can create software packages and distribute software, but is there a way to simply transfer actual files? Thanks Darren
Domain status query
Hi Team, I have added domain with user having domain admin rights. IN domain setting status is showing success as well. After that on that user I have given limited permission on AD however in Domain setting status it is still showing as success. Could you please let me know what could be the reason? Please refer the attached snap shots as well.
Password reset reports success but fails to go to DC
When we have certain Domain Controllers set as the first in the list. Password reset will report as success but we can find no matching communication of any kind that we can find. On the other hand password changes work. It appears to only happen to DCs running 2012 and up. v5208 Edit: I am pretty sure my issue relates to to the security patch known issue I am working on attempting to verify it.
How to add a license file to the AD SelfService if I can not get to the portal
I am a new network administrator and we have an AD Self Service redirected from Spiceworks portal set up by my predecessor. Our license has expired and we have a new license file but I can not find where to add the license file to allow for more than 50 users to use the portal. Does anyone have any words of wisdom on how to find the portal site so that I can add the new license? Thanks.
Wrong error text
Wrong error when changing password, when old and new password are two similar the error gives old password incorrect where can i change this.
How to monitor standalone ESXi?
Hi Support, I'm having trouble getting monitors data from standalone ESXi. Both SNMP and VMware credentials were accepted but each time I performed rediscovery, the device is detected as unknown. Now I have manually assigned device type as ESXHost but OPM still unable to get the monitor data. Any suggestion? Opm v11600 with 11600_APIClientFix_Aug04th Thanks
Unfound software Titles
We are doing POC activity for one of the major USA based client for software asset management. Would like to check if following software title can be discover using Desktop Central Visual Studio Enterprise with MSDN 2. Project for O365 3. Microsoft Windows Server Datacenter Edition 2012 R2 2 Proc 4. Microsoft Windows Server Datacenter Edition 2012 2 Proc 5. Office 365 Enterprise E3 subscription 6. Azure cloud capacity subscription 7. Micosoft Windows Server 2008
Unable to recieve the items Error: null
Has anyone run into this issue with Service Desk when trying to Receive Items in Purchase Orders? The error reads "Unable to recieve the items Error: null" Support has been pretty usless on helping us solve it and it's been going on for months now. Seems to be only software items that have the issue. They bumped us to the development team, but they have really done nothing.
smtp oid is requested when i try to modify thresholds
this has started occuring for me recently anytime i try to modify thresholds on Op manager It is asking specifically to enter a snmp oid to change thresholds. i never had to do this before. can any one help or have ideas on this?
Load Balancing
Hello, Good afternoon! Currently we use the resource "Load Balancing" for assignment of requests to technicians. However, requests are always assigned the same technicians for long period, after a while the requests are all attributed to other technicians, even all technicians having the same number of requests. Sometimes, the technician receives over 30 requests while others technicians are only 6 ~ 8 requests and none new request. How the resource "Load Balancing" distribute the requests? Thanks!
User Creation template - Error enabling Lync services
Hi. I have started creating a User Creation Template to create new users. I have tested the creation several times to fine tune and check if everything was okay. Suddenly I got this: Error while enabling Lync services for the user - System.Management.Automation.Remoting.PSRemotingTransportException: Starting a command on remote server failed with the following error message : The request for the Windows Remote Shell with ShellId 3A2C4841-88C6-45FB-8E23-43613655338D failed because the shell was not
Automatic name resolution on "Submit for Approval"
Good morning. When a Service Request is "submitted for approval", it's posible to configure the "To" field to recognize the Requesters? It only recognizes the users' email. Thank you.
Feature Request: Trim REPLY to only the last message
We have a challenge with the team, and requestors who may not ever trim their responses. As a result, we end up with GIANT email bodies. Would it be possible to add a feature that would automatically trim previous replies?
Pilot tomorrow and report has stopped working!!!! Need help please
Hi, Been preparing for a boardroom pilot and one of my crucial reports is not working: The report should return all requests that have been reassigned by a tech: This is the code: SELECT wo.WORKORDERID "Request ID",max(aau.FIRST_NAME) "Requester",max(dpt.DEPTNAME) "Department",max(std.STATUSNAME) "Request Status",max(wo.TITLE) "Subject",max(cd.CATEGORYNAME) "Category",max(scd.NAME) "Subcategory",max(icd.NAME) "Item",max(pd.PRIORITYNAME) "Priority", max(qd.queuename) "Group",max(woh.OPERATION) "Operation"
Auto set task owner as request owner
Hi, Is it possible to set the owner of a task to automatically be the request owner? I can see where I can set an owner but these are named owners (technicians) and there is no option for 'set as request owner' and the techs have to manually set themselves as the owners. We have a number of scheduled tasks which are assigned to different techs everyday. It would be useful to be able to set the scheduled tasks to receive their ownership from the ticket owner.
How to deactivate requester.
Hi! Would like to ask on how can i deactivate requester in service desk plus? Current option is that "Delete" and it's not applicable to us since i still need their previous issues/request for reference. Appreciate feedback. Thanks, Donnie
Requester Account Management
Hi! Is it possible po add "deactivated" feature in requesters/user account management? Available option is that "delete" only. Appreciate response. Thanks, Donnie
Double notification emails
Hi there, Currently we have email notifications enabled for closure's and updates which is working. However we are getting two emails for when a request is closed, an update email and a closure email. Is it possible to only have the closure email sent when an incident is closed instead of a closure and an update? Thanks
Assets
There are many weird quirks in the asset management. The biggest thing is the auto-discovery overrides entered data. There needs to be a way for the administrator to override without excluding. Products - Auto discover overrides the product name. A good solution would be allow admin to setup products that use a scanned product name. i.e. Admin sets up a Laptop called Thinkpad 530. Assigns this to all products that scan as Thinkpad 530, Thinkpad 530c, Thinkpad 530 (9249), etc. Access Points
How Can I export in csv file user/ticket/hour to resolve the site
I have this required. I need to be have a .csv file with this filed: user, ID ticket, Object request, Priprity, hour to resolution the ticket. I see in Tab Report, and I see so many csv model. Is it possible to be have a custom .csv file
Postgresql to MSSQL migration - build 9226 Restore Not Working
Dear Sirs, I'm trying to migrate Postgresql to MS SQL following this procedure (https://forums.manageengine.com/topic/migrate-postgresql-to-ms-sql) Step 1-5 are completed successfully. On step 6 (restore data) I get the following error as per attach. Many thanks.
Desktop Central Training Series # 3
After the success of the training series 1 & 2, we are now thrilled to announce the dates for the Training Series # 3. This time, it is going to be bigger and better. Yes, the training series will be conducted in 2 different time zones, and for 7 weeks. Not just that, we have taken all your feedback, questions and business requirements to make it more interesting and effective. Time Zones : 11:30 EDT for USA, UK, Canada & Mexico 06:30 GMT for Europe, Middle East, Asia and Australia Training Language
How to rename manually added software
Hi Team, I have added software manually from Assets -> Software -> Scanned Software -> New. After adding I found out there is some typo error in software name. I have tried to find out rename option but couldn't find out. Also while adding software I have mention version over there however i am not able to see that version number in software details. Let say if I want to see my software as green v1 for that I have added that software manually from Assets -> Software -> Scanned Software -> New with
How to split forward and reply mail templates?
It there a was to define which template can be used during reply/forward and make it unavailable in the list of other function? For example while replying - I can also see forwarding templates and vice versa which is confusing especially for experienced operators. Thank you!
SDPOndemand - instability and not loading pages
Guys, Something is wrong: Pages load really slow, sometimes not loading. On top of SDP this appears and it keeps loading:
one-time purchase (no annual license renewal) for AD Self Service Plus
We are NON-PROFIT organization and I am interested to purchase AD Self Service Plus Standard edition for 1000 users. Do you have SPECIAL pricing for NON-PROFIT organization? Do you have an option for one-time purchase (no annual license renewal) as compared with the competing products? Thanks.
AS400 Password Self Service
I am evaluating ADSelfService Plus for self service AS400 password reset. Would appreciated for the expert to share his/her experiences and issues. Thanks Kang
User Account Management
Good Day! I would like to propose an idea with regards on the requester/user account management. The scenario is that, there's this employee that so happen to be no longer connected in our company and we need to deactivate all of his/her system access without compromising those previous requests made. Unfortunately, unlike any other of our applications. SDP doesn't have the feature to "DISABLE/ DEACTIVATE" user access. What is available in here is "DELETE" which is not applicable to us. Appreciate
Key Manager Plus - Run Now
I have a couple of suggestions. Since this is a new product there are a few issues. 1. Sorting doesn't work well. When you sort by 'Days' it doesn't work. When you sort by 'Valid To' it does not work. 2. I would like to be able to specify multiple ranges of IP addresses in a discovery ie: if my network have multiple subnets I would like to be able to specify for example 10.6.0.0/24, 10.6.45.12/32, etc... Not only should I be able to specify the range but multiple subnets. 3. Once you create a
CIFS shares in workflow
Hi, in our company we are using a storage system. The files are mounted for the users as network drives using CIFS shares. I'd like to know if anybody has an example on how to use these shares in OpManager workflows? E.g. how to use the "delete older files" workflow function? I've tried UNC paths, persistent mapped network drives on the OpManager (v12.1) server and pretty much all other things I could think of. I'd appreciate anybody chiming in on this issue! TIA GWeiss
Discontinuing support for IE 8 and below
We had dis-continued the support for IE 8 and below from ServiceDesk Plus version 9101 which was released on 9th July 2015. Since at that time most of the function's would have worked in those browser's we would have displayed a message alone stating 'Some functions might not work on IE 8 and below. We recommend you to move to version 9 and above' while accessing a page in ServiceDesk Plus and the requested page would have been displayed. In one of the service pack release ( probably before Nov
Create Single User issue
I have a helpdesk technician with all roles (except Super Admin) who is having a problem when attempting to create a new user. When selecting the Account tab, the password options are gray and he cannot change the default selection (Same as user logon name). This fails due to Password Complexity Requirements. The New User creation template that we have is configured to use either Random Password or Type a password. Why does the helpdesk technician not get the option to choose one of these?
Set Exchange Out of Office Reply for Daily, During Off-Work Hours
Is it possible to set an Exchange (Outlook) out of office reply for every day (M-F) from 5pm-7:59am? Right now our employees are manually turning on the out of office reply every night before they leave for the day. Is there a way to automate this? Any guidance is appreciated. Thank you, Bradley Toy
Can't add new/copy Technician
Hello, I am trying to create a new technician however when I enter the username in the "select AD user" field it returns no results. I click on the "choose" link and enter the username and it returns nothing. However, the user does exist and is included in a user report. One thing I noticed was that new users are not shown when trying to add as technician but older users can be added. Am I missing something obvious here? Any help will be much appreciated. Regards
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