REST API get all URL Monitors for a device
Hi, in OpManager 11, with api/json/device/getGraphNames I'm able to see the associated performance monitors, but I can't find anywhere a function to list all URLs Monitors associated to the device. There's a getAllUrlMonitorDetails but only returns the site-wide URL monitors, not the device-associated ones. Being the dirty hacker I am, I found out that the web interface uses an undocumented api/json/device/getDeviceAssociatedMonitors, but it's restricted by a session cookie (useless in a script).
Easy Upgrade email alert
We always receive this email: This is an auto generated e-mail triggered from the Admin Server because could not reach the Managed Server. : Messages The Easy Upgrade option is Disabled. Cannot Download the latest package. Additional information This information has been generated by the Applications Manager How do we disable this email alert? Our info: Product Applications Manager 12 Product Edition Enterprise Edition Server Port Installation Type Admin Server Load Factor
Update active direct information on Service Desk Plus
Hi Team, How to update the active directory user information without keep old records on service desk plus? Note: I keep seeing old records that don't exist on AD anymore. best regards. Eufrasio Miguel
Managing Mobile Assets in Service Desk Plus
I'm trying to get our Service Desk plus system setup so that Mobile phones can scan and feed information into the asset module. At present we are adding handsets in under the smart phone category but this is very much a manual process. I'm interested in which methods other people have used to get the assets to feed in automatically
due date time has not been set
dear all, We have problem that sometime, some requests has not have due time even through all criteria were matched with SLA setting. please see attached file for more detailed thank you ! Brgds, Tai
problem when changing a field in SDP
dear all, I updated SDP to latest version 9218 and got a error when try to change a field in some requests ( issue not happen on all request) that changing field does not take effect it continues blinking and using F12 to see log it said 401 error, only when I press F5 to refresh the page error gone and new changing take effect. can you check this issue. thank you ! Brgds, Tai
SD-63708
Hi guys, I find the SD-63708 in SDP-Known-Issues and the estimated date is Aug 31 2016. We have the same issue. Has the issue been fixed ? Thanks.
Can I get projects and tasks from ServiceDesk by API?
Can I get projects and tasks from ServiceDesk by API?
Can not connect to MS SQL server, issue with unrecognized collation
Hello, When we try to migrate database to MS SQL we heve the following error: The USE database statement failed because the database collation Serbian_Latin_1 00_CI_AS is not recognized by older client drivers. Try upgrading the client ope rating system or applying a service update to the database client software, or u se a different collation. See SQL Server Books Online for more information on ch anging collations. On other forum, I found that the issue was in Java client, jtds-1.2.jar file (link
Automated Backups of AD Audit Plus
Good Morning, Can someone tell me where in the AD Manager Plus application you can scheduled automated backups. I am seeing on my server that the system is doing an automated backup the first of every month. I don't see anything in the task scheduler so I am assuming its somewhere configured in the app. Thanks!
AD Manager Reports for Users in a Group
I am looking for a way to create a report for pulling all members of an AD group. I have been looking in AD Manager Plus but have had no luck. Thank you. Darrell
Upload PE Image to PXE
Every time I try to upload an image to PXE I get error like the attached photo. I saw in previous post to uninstall and reinstall the Manage Engine PXE server I did that, and still nothing works. I uploaded the WIM I am trying to use to the same drive on the Server as the OS Deployer is installed in but still unable to get this thing to work properly
Quickie: If I select “Notify requester when a request is assigned to a technician” will it notify when re-assigned as well?
Quickie: If I select “Notify requester when a request is assigned to a technician” will it notify when re-assigned as well? Thanks!
Template
Hi, I would like to change the content of the template (exactly this notification: Notify PO owner and approvers when a purchase order is approved.), but from the database level. Please let me know, where can I find it in DB, in which table?
What happens to a delete requester?
Hello, What happens to a requested that gets deleted? Do tickets get re-opened?
Report ADManager!
You can create a report of computers, performing the filter by IP range?
Field and Form Rules - fail when user submits incident/request
We are looking to combine several Incident Templates into a single template by asking the user to select which system they are having issues with. Once they submit it we want the group to be assigned according to their selection. The problem we have is that the Field and Form Rules don't work if the requester doesn't have access to the group field when they fill out the template. Is there any way to fix this? Adjust a Role?
EventLog Analyzer 11.2 released!
Dear Customers, We're glad to announce the latest version of EventLog Analyzer. With the every new version, we ensure that our customer's specific SIEM needs are met and their experience with the product is enhanced. The latest version, EventLog Analyzer 11.2 is no exception to this. The new version, Empowers you by instantly notifying in real-time upon blacklisted or malicious IP traffic in your network. Comes bundled with enhanced usability with the new flat user interface. Offers the capability
Unable to see new device in Netflow Analyser!
Hi There, We are exporting SFlow data to netflow analyser with the correct port but unable to see the switch in Analyser under License Management. We have confirmed if the switch is exporting flow using SFlow tester. We do have another switch setup with SFlow whcih we added few months ago. Could anyone please help us to troublshoot? Warm regards, Rijath Mohammed
additional fields - info missing
I have created an additional fields on accounts. When i use the resource tab i can read the info. If i share the account, it is not visible for the user i shared it to. This user views the account info from the home tab. Resource tab (owner) Home tab (shared to user)
SMS Heartbeat message
Hi, Opmanager 11600 with MSSQL DB, Nokia modem on serial COM port Is it possible to automate the sending of an SMS heartbeat message once a day/week from OpManager? Our SMS modem stopped working which we didn't know about so no SMS's were sent when we had an issue so we would like to know the SMS modem is working without having to physically login and manually sending an SMS. Have checked through the forums but found no similar request. Thanks Justin
Counter of opened ticket broken. Won't stop after on hold
Hello, I have a problem with the new version of ServiceDesk Plus. We are at version 9.2 Build 9225, we have upgraded from build 9105, and now this happens : We put on open a new ticket, after a while, we put it on hold, then again on open, and after we put in on hold again, sometimes, it keeps counting regardless if its open , on hold or we start a worklog timer and then stop it (when its on hold). Before we upgraded, we didnt had a problem with this. What can we do to fix it? Best regards, Cristian
Add new tasks on closed requests?
Hello, Why a technician can add a new task on a closed request? Is posible to prohibit this behaviour? Thank you.
System outgoing email does not have attachment
Hi, I am using 9226 version of servicedesk plus. I realized that when "System" notifying "technician" or "requester", there is no attachment included in the notification. For example, (in the following, Jin Hwee is requester ; Steven is technician) 1) A requester reply to a ticket with attachment, technician assigned will receive email "Request Id ##1## is appended with requester reply." but without the attachment in the notification. 2) technician replied the ticket with attachment via outlook
Response SLA for Service Requests
We are well into a discussion of SLA response times and getting buy in from the client and their users, and I have recently realized that although SLAs for Incidents can have response SLA as well as resolve SLA's, for some very strange reason I don't understand at all, Service Requests do not have response SLA's, only Resolve SLA's. It strikes me as completely unreasonable that we would want to track response times on incidents but not on service requests, so this difference between the function
Troubles with changing password on HP Procurve
Hello, can someone help me, i've troubles with changing password on HP Procurve (I'm using password manager pro). The connection with device is active and work (i can configurate switch), but i can't change password.
Installing Desktop Central 9 SP2 stuck at 50% of upgrading PostgreSQL from 9.2.9 to 9.4.4
I am installing Desktop Central 9 SP2 (upgrading from 9.1.113 to 9.2.0). It is stuck upgrading PostgreSQL from 9.2.9 to 9.4.4 at 50% completed. It has been at 50% completed for over 6 hours. When hovering the mouse over the Installation Status window, the mouse pointer spins. The system is using almost no CPU activity and more than half the physical memory is available. I see no dialog windows waiting for input (I moved the Installation Wizard window to see if there was a dialog window behind
Limiting requester to someone in SDP
When one of our users is using the self-service portal, they are able to enter any name into the requester field. Is it possible to limit that name to someone already in SDP? This issue is that they may be using the incorrect convention (we use lastname, firstname), and people may enter firstname lastname and it then creates a second SDP account. Thank you, ADam
Migrating service desk plus to a new server
hi i'm currently running Service Desk Plus 8.2 Build 8217 on an old server , how do we migrate it to a new server and keep the configurations and database as they are on the current server? regards Lucky
Error parsing MIB:FORTINET-FORTIADC-MIB
how to fix this error MIB:FORTINET-FORTIADC-MIB ? Error parsing MIB:FORTINET-FORTIADC-MIB Exception while loading MIB:Could not parse the file D:/PROGRA~1/MANAGE~1/OPMANA~1/./mibs/FORTINET-FORTIADC-MIB. Couldn't resolve these MibNodes : { fadcHAPeerIndex }
Custom script to remove telephone details from user when disabled
Hi there, I have a requirement to have telephone details removed from an AD user when the automation policy disables them. Both telephone and otherTelephone attributes. The reason is due to having to free up the numbers for future users and having duplicates in AD breaks our phone system. Any help would be greatly appreciated. Wayne
Save OpManager base image
Hello, I have one OpManager instance running on one server. I want to save it as a base image for other OpManager installations. The image would contain the rules, custom templates, custom scripts , rebranding,and users which are defined on the first OpManager. (No devices) If not how can I transfer the rules, custom templates, custom scripts , rebranding and users from one instance to another by running a script? I am guessing that some of these are stored in the database. I want to avoid having
Export Exchange mailbox to PST
is their a feature where you can export a mailbox or group of mailboxes to a pst file. we want to delete the mailbox but keep their mail in a PST for Terminated users.
ADManager Plus rolls out build 6510
ADManager Plus build 6510 (August 2016) We are delighted to announce the release of ADManager Plus 6510 build with PPM. Please find the new features, enhancements and fixes included in this build, New Features: Exchange auto-reply settings: You can now enable automatic replies for the emails sent to your users' Exchange mailboxes using this feature, which offers options to: Enable/ disable automatic replies to senders from your organization. Enable/ disable automatic replies to senders from other
Delay Job until X feature?
Hello is there a way to delay a job until a date for example. When a user leaves, i receive an email, and it then sits in the helpdesk until i can delete the user, sometimes weeks, is there a way to hide until X?
Login Name
Dear All, We have group email, that is 1 email address is used by 10 people. Now each user should have their logins in ManageEngine. While registering users, the system is taking the email address as login name. Is it possible to use another field instead of email for login name? On the login page, I can see email/phone. But the login name is disabled preventing me from adding a value there. Kindly help. Thank you. BR, MG
how to setup service Desk application to auto assign tasks to the same technician assigned to the request?
to provide a brief description this is what we are doing: We create a request template what needs to be approved in order to be worked, but after the approval the same person who approve it has to assign the Technician, this step is doing manually by the approver due to business needs. the Tech is successfully assigned to the request; however the triggered child task associated to the request are not being assigned to the tech what we want is to get those child tasks auto assigned to same the technician
Service request rules®ulations in service request window
Hello, Is that possible to add some service details for end user on service request screen? I want user to read and agree reguilations by creating the new request. Thank You, Peter
New Limits on Reports
Greetings, I noticed in the newer versions reports have been limited to prevent overloading the system. However, occasionally it is necessary for us to run very large reports. Is it possible to temporarily remove the limits or bypass them in some manner? For example, in an Audit we are required to provide details on every ticket for the past year. In our system this would require us to run many more reports to gather this data as this is about 50,000 tickets. Note : Application might face stability
iOS/Android Login Failed
Hi Support, We have configured ME Service Desk Plus to login using LDAP Authentication. We have install ME ServiceDesk Plug iOS App and unable to login using our LDAP Account. Have saw from manual that we need to generate the API Key, however we still fail to login. Pls advise how can we login SDP using iOS/Android App?
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