Hello,

Good afternoon!

Currently we use the resource "Load Balancing" for assignment of requests to technicians. However, requests are always assigned the same technicians for long period, after a while the requests are all attributed to other technicians, even all technicians having the same number of requests. Sometimes, the technician receives over 30 requests while others technicians are only 6 ~ 8 requests and none new request.

How the resource "Load Balancing" distribute the requests?

Thanks!