I want to send an acknowledgment email to the requester when a request is created (not only when received)
Hi, I can see how to acknowledge a receipt of an email to create a request, but I want to send an acknowledgment email to the requester when a request is created even if it is by Technician using the web interface etc . Currently, the requester gets an email upon receive but not on creation....Is there something I can turn on?
Scheduled task run time incorrect
Hi Could you tell me please why the time scheduled for a task to run, and the stated next run time are so different? The dashboard update tasks are 4.5 hours out... The scheduled report run time is 16.5 hours out... The time on the server is correct, the region is correct, and the time zone is correct. Why the discrepancy please? Many thanks
Self service portal customisation
Hi - i am wanting to add the Template Categories to the Self Service Portal as a widget but when i add the address to the widget it also shows the menu. How can i show the categories without the menu showing too? Example
ServiceNow Event Manager - AppManager pushing information
Hi all. Has anyone setup a process to push information from an alert to the ServiceNow Event Manager data base? I know App Manager can create a ServiceNow ticket, but we want to just update the Event Manager DB within ServiceNow. Thanks, Keith Reischl
Make flow or rapport for folder Rights
Use case: I have users who are folder owners on the file server; today the folder owners can see users, and user groups regarding permissions, but not who are in the groups. The Folder owners has to audit all access to the folders every 6 months. Can I make a workflow, for audit of permissions every 6 months to a folder on fileserver inclusive showing User group’s members? If not: Can I make Report for each user running every 6 months, that pull the permissions from a folder on a fileserver (inclusive
servicehelp desk
I can only connect to the Administrative Centre using http://localhost:8150 but I cannot connect by using either my IP address (http://ipaddress:8150) or my servername (http://servername:8150).
How to run a batch file in OpManager
hello from a "green" user of OpManager The question is actually very simple, I guess. How to run batch-file on the NMS server(Opmanager v11)? Batch-file is located locally on the NMS server. Batch-file functionality was already tested with some freeware NMS systems and on WhatsUP Gold and it works fine. In all NMS applications, it's quite intuitive(Alarm->Action), but in OM..... I need only to trigger this batch-file, when Alarm happens and trigger another batch, if the device recovers(unavailable
Device(s) do not support Configuration Detection through Syslog
Dear Support , I have HP Switches J9729A 2920-48G-POE & added into NCM Credential is Telnet-Tftp is assotiated it But NCM Can't Detect any change in configuration & can't take Backup configuration!! what is reasons?
Verify Upgrade - Post-Upgrade-Checklist
Hi guys! I'm throwing this out and maybe I'm lucky or it will just lead to a bunch of crazy stuff. I got this question a few time now from some customers. My answer today is: "Check the logs, click around, and of course you do this in a test environment." It's regarding a checklist after upgrading the product. Like a "post-upgrade checklist". I know that the logs are telling a bunch of stuff and messages like "successfully upgrade". What I'm asking for is more a checklist the customers can go through
ServiceDesk Plus MSP - version 9.2- Build - 9201 - Released
Dear User(s) We released ServiceDesk Plus MSP - version 9.2 - Build - 9201 Please refer the Migration path table available here and upgrade to our latest build 9201. What's new in ServiceDesk Plus - MSP 9201 ? Issues Fixed MSPSDP-10080:Incorrect message thrown while adding account with duplicate Login Web URL in MSSQL. MSPSDP-10097:Unable to create ticket through requester login when category field is removed in the template. MSPSDP-10098:Unable to add worklog if the "Do you wish to auto populate
Multiple Installs of OpManager
We are currently running OpManager 11 build 11600 on a server along with ADAudit+ As we are fed up of waiting for OpManager 12.1 patch to be released I've been asked by my management to install a fresh version of 12.1 and see if we can get the license transferred (as suggested elsewhere on this forum) Is it possible for us to have both version 11 and version 12 installed on the same server but using different ports for access? This way i can spend a little time to reconfigure version 12 while still
Pass Through and SSO issues
Hi, I have setup Service Desk Plus and all is ok apart from the Pass Through will not function or SSO and the computer has been successfully created in AD to allow this to work. I can only logon with local authentication and not via AD. Any ideas what else I can do?
File Links
Hi, Just a strange question. If I stored some templates on the server (Excel files). How could I link these in a Ticket ? The idea is we provide a template link that needs to be completed and then attached to a Service Request......and we want to avoid linking to the network or SharePoint. I'm sure I can shove it in fileattachments..but unsure how to identify the link or stop it from being overwritten. Any ideas ? Andrew
Report Remote Computer TimeZone
Hi, How can I do remote computer TimeZone Report?
Software report
It's been a while, but I though I could run a tabular report that would was grouped by software and listed what workstations had it installed. I can't find one. Anyone know a query to run this? Thanks Chuck
Nor able to create HTTP monitor with form based login
Hi Tryning to create a HTTP monitor for a formbased login site, but not able to login When trying the Recorder application - it is not able to view the login page. Can you help me? How can I configure the monitor? The page uses formbased login into Wildfly with j_unsername & j_password paramaters. I have tried with the NTLM/basic auth username & password but it's not passing the login page, Try ourself with the site http://my.logiq.no Thomas
Can't Run Query Reports
Hi there, I have a report in which I need to run with full descriptions instead of a summary. Doing some google searching I found that I could run a query report to accomplish this. However, when adjusting the report to the query editor, I am receiving an error message. Here is the query I am attempting to run: SELECT wo.WORKORDERID "Request ID",wo.TITLE "Subject",wo.DESCRIPTION "Description",rrs.RESOLUTION "Resolution",wo.CREATEDTIME "Created Time",wo.COMPLETEDTIME "Completed Time",std.STATUSNAME
Report to show assets not correctly assigned
Hi, would like to create a report to show where assigned assets do not match the last logged in user, is this possible? We manually assign assets (laptops) when issued to staff but sometimes the asset is not correctly updated by our technicians and so we need to flag these up for remedial.
Custom scripts How-To
There are certain actions that I want to be able to trigger at the rule assignment stage of the workflow. I see where I can choose a custom script but I don't see how to define the script. I can write a script to do what I need but where do I put it and how do I reference it from the app? Is there a way I can pass values to it or are values already being passed by default? I don't see where this is covered in the documentation so if it's there and you can point me to it that's fine too. Thanks! Jack
Approvals (Print Customizer)
Hi, Is it possible to add in future a possiblity of printing "Approvals" in printing requests?
Error Message when trying to apply Build Update
I am currently at Build 92099. I downloaded the ppm for 92113 from the website, when i try to apply I get error message "This Build 92113 is currently not recommended for your network. Please wait til you get latest build updates from Desktop Central". Please advise why I get this message, and if it is not for me why is it available to me.
Email spoofed to appear to come from technicians
Is it possible that when a technician emails the requestor the email appears to come from the technicians email defined in their profile but the reply to address is actually the service desk email which allows the ticket to be updated?
Revert Patches with a Policy?
Hello. Say a vendor publishes a patch that breaks a user's machine. Is it possible to revert this patch through the Patch Mgmt or Configurations systems? Thanks.
DATABASE Corrupt
Hi, Today morning i moved my ADAudit server to other cluster node and when i started the server , it didn't show anything more. I think database is corrupt. How can i fix it? My logs http://bonitas.zohocorp.com/customer_uploads/2016_10_28_12_27_18_logs.zip
Business Rule execution not in Request History
The business rule changes applied to a request are not captured in the Request history. Is there a way to configure the system to capture business rule activity in history? I am running ServiceDesk Plus MSP - Version 9.0 Build 9008 / mssql
Task Notification prior to due date
I've seen where a task notification can be sent to the task owner when the task is assigned, and when the task becomes due, however, I can't seem to find an option to send a notification for an incomplete task that is due "x" days prior to the due date - example: There is a task that is incomplete and due in 2 days. I want a notification sent to remind the task owner that the task will be due in 2 days. Is this possible?
Problem when exporting reports to PDF
When exporting an AD report to a PDF, some of the fields are getting cut off so all of the information is not displayed. This does not happen when exporting to other formats, only PDF. Is this a known issue? Is there a workaround?
Moving Phone to new Mobile Device Manager
Back in June I attempted to Migrate Desktop Central to SQL database, which failed and left Desktop Central unusable. I attempted repair per instructions provided from Manage Engine Support but nothing worked so I reinstalled Desktop Central on the Server. As a result the few phones I had on the old instance still have certificates for enrollment to Mobile Device Management, I cleared most of them out but it has been awhile since I did it and I have found a phone that will not join the new MDM because
CPU Utilization Extremely High
CPU utilization is at 100% majority of the time. AD Audit seems to be at a standstill - takes forever to bring up the login page and not even updating the reports. Running 4 Procs and 8GB RAM
Custom Script says it executed, but doesn't actually
I'm sending the following command through a Custom Script to one machine powershell -noprofile Set-ExecutionPolicy RemoteSigned -Force This command works fine when I run it manually from a command prompt running under the System account on the server. However, when I push it through the Custom Script option in Desktop Central, it reports that it executed successfully, but the ExcecutionPolicy is not actually changed on the server. Any ideas what I am doing wrong?
Launch a .cmd batch file as a network admin per computer
I need to run a .cmd file as a network admin user on each computer. The .cmd file checks the version of certain files, copies down new files from a network share if needed and then initiates a silent software install from a network share. I need to do this per computer not per user. I have tried several methods, Launch application, launch application as a cmd.exe, add to software packages as cmd.exe with all the command lines. I cannot get it to be launched or if it is it does not run correctly.
Distribution Server in DMZ again
Hello Checked Documentation and didn't find answer for our solution. Please could anyone guide firewall/DC/DS/Agent settings. We have DeskCentral server located in CorporateNetwork, many DistributionServer located in different offices (within CorpNetwork) We have many laptop users working at home/Public One more DC installed at AWS (as DMZ) with Firewalls rules (described in Documentation about DMZ) Solution is not working. Agent can't communicate with DC. Troubleshooter shows DC and Notification
Download Previous Version (9.0)
I am in the process of setting up our test environment prior to upgrading to 9.2. I've tried to find a link to download the 9.0 version so I can transfer my production database to the test system and then perform the upgrade. But all of the downloads seem to point to the 9.2 version. Is is possible to get a copy of the 9.0 release (Windows x64), Thank you
Disable modul
Hello How can I disable the module that I have identified. I do not want that users would have seen him. This can be done? Thank you
Network installation software shows wrong total
If anyone can help : The Network installation shows 1 but in Associate License > Installed Computers- shows 2 computers. WHY? AND Q: Why there are an option to push to the Associated Computers ?? What difference it make? Thank you.
How to disable HTTP?
We have HTTPS enabled on Desktop Central console but are still able to connect to the web ui through HTTP over port 8022 (working via TCP 80). How do we disable this? We would like it so that it is ONLY accessible over HTTPS. Thanks.
postgres Query for files by computer
HI Guys, Can someone please help me with a postgres report for getting the files that are on all our PC's. Grouped by computer. At the moment it only shows the count. We would like to drill down to see the files if possiable. With the new file types feature i assume this can be done? Thanks for the help. Cheers, Jamie Cameron | Service Desk Engineer | Central Otago District Council TEL (03) 440 0699 MOB (027) 221 5993 FAX (03) 440 0661 EML Jamie.cameron@codc.govt.nz WEB www.codc.govt.nz
Windows 10 Anniversary Build 1607 False Positive Finding
I've been working on pushing out the Windows 10 1607 build to some of our PCs. Because Microsoft has been having issues with 1607 and the cumulative updates, they've had to create multiple variations of those cumulative updates each month. In September and October I've noticed on our PCs with 1607 that I receive false positives after the newer CU is applied. Example: KB111111 is released and applied to a PC. Desktop Central scans the PC and all is well. KB111112 is released to fix an issue with KB111111
Hi!!!! Please your help ADAudit unstable Windows service
Not lift the service achievement ADAudit. I wrote in the Forum, please your urgent help! It is important this tool. We are available for indications or remote connection. The logs were sent via FTP http://bonitas.zohocorp.com/upload/index.jsp I await answers please Thanks
Remote Office in DMZ
Some background, we have many autonomous business units with no connection back to us besides VPN. We want to supply patch management capabilities through ManageEngine. Is it possible to drop a remote office in the DMZ have the BU in that remote office and open ports back to the main console so they can manage their own remote office? Has anyone done a setup like this? Alternatively has anyone moved to the MSP model and can provide information on how it differs from Enterprise? Thanks.
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