Applications manager integration with puppet
Hi All, Currently we have applications manager running in a basic setup. Since we are looking for automation we want to start using puppet. Can applications manager be configured so that puppet can automatically (by making a module) add servers/applications to the applications manager application As can be done with Nagios?
Software Scan
Is there a way when you do an asset scan to pull license numbers for software from pcs on the network, so when it shows as a network installation it also knows what key it was registered with?
Patch dependency
Hello, I was patching a pc when I got a message in DC saying that patch id 21330 was not applicable. The reason was "dependency patch is not applicable for this target". I checked in the log and found that patch id 21330 is dependent on patch 103214 which doesn't even show up as missing anywhere. I manually installed the patch on the system and got no errors. Did a patch scan after that and the 21330 patch is installed on the system. Is there an issue with that patch's dependency info ? Why did I
When do 3rd party updates become available
How often/When do the third party updates usually get added to the database in Desktop Central? Is there a set schedule? I have forced a vulnerability database update, but I do not yet see the new Adobe Flash Player update 23.0.0.205. Thank you, Michelle
Managing Google Chrome
It's been decided that google chrome will not be allowed on our systems. Unfortunately a mixture of administrators and the ability to install it without administrative access has meant that we now have 314 instances of it on our network. Is there an easy way to manage this within Desktop Central as the 'Prohibited' doesn't seem to be able to manage it due to the nature on the none admin installs etc? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
CSV upload
The issue that I am having is I am trying to upload a CSV file with the licence information ect, so I can manage our licences easier. The issue I'm facing is that I'm downloading the CSV file from the software licence report and when I attempt to upload the same csv file in the manage licence section, it tells me that it is not in the correct format to upload it. I am unsure why this is the case when I am downloading the CSV file from desktop central and when I don't edit the file and try to upload
Average Time between Technician Assigned and first response
Hi, Is it possible to have a report that shows the average time between a request being assigned to a technician and the first response time by that technician for each week. We are are using the PGSQL database. Thank you in advance, George
Archive request
HI support team I want to archive all requests in a Unit but after archiving I don't know where requests stored in server. And I want to ask how to setup the link to store archived request Thanks
CREATEDTIME
Hi. I'm from Russia. Sorry for my English There is a standard query that shows outstanding requests for the current day: VICEID LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID LEFT JOIN StatusDefinition std ON wos.STATUSID=std.STATUSID LEFT JOIN RequestResolver rrr ON wo.WORKORDERID=rrr.REQUESTID LEFT JOIN RequestResolution rrs ON rrr.REQUESTID=rrs.REQUESTID WHERE (((((serdef.NAME = N'КХ НСИ' COLLATE Cyrillic_General_CI_AS) AND ((std.STATUSNAME = N'Открыто' COLLATE Cyrillic_General_CI_AS)
Due By Date
Can the DueBy date or any of the other date fields be added to the incident template? I have an item set up for "Off-Boarding" an employee, I would like the submitter to be able to set the date which it needs to be done by without having to go back in after the ticket is created to set the date.
Not able to Mandate or Non-Mandate "Select Approver"field in Form Rules
Dear all, I'm trying to have the select approver depend on the item being set, but I'm not able to select this field. Some of the Items do require approval, while others do not require it, therefore this issue. Kind regards, JS
Access to specific elements of rquest
I would like to ask you for create option in service desk, which will be responsible for giving permissions only to see specific elements of request. For example: serviceman from one group will be able only to see tasks and/or attachments, but not content of request, which has been created by member of another group.
Function $CS.addOptions doesn't work
Hi, I wanted to make a simply script to add an option of choose of one field. script: $CS.addOptions("ServiceReq_1801_UDF_CHAR2",["Piotr","Andrzej","Jerzy"]); Unfortunately it doesn't work. For example function: $CS.removeAllOptions(["ServiceReq_1801_UDF_CHAR2"]); works correctly. Do you know what can be a reason of this?
Service request - Submitter select approver for workflow
Hi Whats the best method for a submitter of a service request to be able to select the approver in one of the stages of a workflow. Have a large org and the submitted needs to select the approver depending on cost centers and line manager. Cheers
Extend PO view to requester
It would be nice to extent the Purchase Order Viewer role to specific requesters besides technicians. E.g. it would be beneficial for our finance department to access PO's if they needed to verify the PO against an invoice they received. This would save time for them as they would not have to notify me and wait on me to print and email them the PO.
Access Blocked
Dear support . How to fix this problem ?
assign the right to the requester to chose the site
Experts, i want to assign the right to the requester to chose the site when opening new ticket.
SLA
my default SLAs do not work for all sites how can I copy SLA rules to other sites?
Log On To Box on Home Page
Hi For the Log On To box , how can I default this to my domain instead of ---Choose--- Thanks
Boot Camp Oct'16 - Gestión de cambios y problemas
API
I have read all the API documentation and I can't find if it's possible to retrieve multiple requests. In my case I want to retrieve all requests that are either open, or unassigned. Is this possible with the API? Thanks.
Java 32-bit version is not being made available to x64 machines
Hi, After importing all the applicable patches and letting SCCM scan and summarize the patches against our devices it looks like the java 32bit version has some filtering applied so that it is unavailable to x64 bit machines. x64 bit machines run the 32bit version of internet explorer by default so it requires the 32bit version of java to be installed from the java website https://java.com/en/download/faq/java_win64bit.xml SUMMARY 64-bit Windows operating systems (such as Windows 7, Vista or XP)
WMI scanning "Least Privileges" service account question
We are setting up WMI scanning but due to the sensitive nature of our business and the amount of servers we cannot grant a service account admin access nor load a client on all of our windows boxes. We are playing around with the security level and have asked support multiple times but they link me to to same "generic useless" page on granting the account admin access or tell me to load the client on the machines. Does anyone know what the "least privileges" settings might be for a AD user account
How to search for this?
I have logs collected with messages like this: Message : WEBFILTER_URL_BLOCKED: WebFilter: ACTION="URL Blocked" 10.0.2.132(55630)->199.127.194.195(443) CATEGORY="Enhanced_Internet_Radio_and_TV" REASON="by predefined category" PROFILE="Non_Managers-WF-Profile" URL=199.127.194.195 OBJ=/ Time : 11 Oct 2016, 15:22:03Host : 10.109.1.6Severity : warningFacility : DaemonSource : utmdUsername : -Remote Host : -LogonId : -Audit Id : -Logon Type : -Target Domain : -Target User : -User Pid : -Target Group
DCOM was unable to communicate with the computer <server> using any of the configured protocols.
Hello, after <server> was decommissioned I'm seeing the above alerts. I've tried disabling and then deleting the <server> as a known host but I'm still getting alerts. I've also tried restarting ELA. Does anyone have any other suggestions to stop the alerts? Application: Microsoft-Windows-DistributedCOM EventID: 10009 Message: DCOM was unable to communicate with the computer mdsutll1.mds-ms.net using any of the configured protocols. Thanks, John
Too much logs occupy disk space
Hi, my ELA server is now logging 5 servers log, its configuration is 300GB hdd, however, after 7 days logging, I found it occupy at least 70-90 GB disk size, I am afraid it cannot wait to replace larger harddisk since our storage replacement project, I want to know what files can swap to another storage, so that can continue logging and once my storage replacement project complete in this ELA server, how can I put back these file to the ELA server? please kindly advise!
AD related Question!!
Hi all, I appreciate your previous support, and i am here again with new question that i faced on SDP. So on a test environment, I’ve imported requesters from AD. By default the “Requesters Allowed to view” is set to “Show all their own request”. I need to change this to “Show all their site requests” but doing this manually for all requesters imported from AD is difficult and time taking. Is there any way this can be done automatically? Thank you guys for your time.
Windows & Application Report
Dears, almost windows & application report no data available i need know what is requirement to view all report.
Filter with multiple fields
I am trying to apply a similar filter to something that we used with Audit Collection Services, where you filter by the event ID and the primary SID. We have a significant number of logs that come in that we don't need to archive, but are being logged due to DISA STIG requirements. The equivalent field in Event Log Analyzer is the SecurityID. The particular SID I'm trying to filter by is the computer account, so for example ServerA$ (ELA calls this the User field). So I have been able to setup
Uplink dependency for VM
Hi Support, In my environment virtual machines were discovered from vCenter. May I know what will happen when vCenter is down, can Opmanager still monitors the VM hosts and guests? Secondly, is there a way to set uplink dependency for vCenter? When the vCenter itself is a VM.
Problems in creating incidents.
Hi fellas! After upgrading the version of ServiceDesk Plus to the 9229 version, I noticed a strange behavior in the creation of incidents: By clicking "Add request", if during the loading of the page I click again, two different incidents will be created. If I click 10 times, 10 new incidents will be created. I'm not sure if this behavior occurs in earlier versions. Anyone going through this?
Asset Components - Assign in Bulk to Site
Guys, Possible to add the option to add asset components in bulk to a certain site please? With IT Assets it is possible to do it in bulk, but not with asset components. Just to add that if you buy 46 monitors (as i did), and i have to go through each and everyone of them to assign them to the correct site: that's not exactly fun to do... In the below screenshot you can see that the "Assign to Site" option is not available for asset components.
Notifying users when requests are not approved.
Hi Good day. Is there a way to let users know that their request was not approved automatically? when a request is not approved only the technician associated is notified.
Scanning of vmware ESXi Hosts
In our SDP On-Premise version, the VMware ESXi Hosts were scanned with no problems. When scanning from SDP On-Demand, only the Virtual Machines are being scanned. The hosts come back as not being scanned. I have checked and I am able to SSH to the hosts as well as ping them using the FQDN. Thanks, Liam
SDP Notification: ERROR : Mail dropped
We are receiving a number of emails that are sporadic on which users replies to tickets will drop the email. Unless the user CC's a technician the mail is obviously inaccessible as it is deleted once the process completes. If a ticket is created by a user and a response is sent to that user everything is fine. When the user tries to reply to the response and makes no changes to the subject or anything else we receive the notification "SDP Notification: ERROR : Mail dropped" And the reason comes
Field and Forms Rules
Hi there, Is there any alternative option for me to control fields and form in Servicedesk Plus On Demand as the option of Field and Form Rules are not available? Regards, Jo
A Form & Field webinar.
I really want to use the Form & Field portion for my organization but I have no knowledge of scripting. It seems like Form and Field is quite heavy in the scripting. It would be nice to have a webinar created that we can attend that gives some examples of how Form and Field is used. What is the process that goes into creating a good Form and Field template. How do you create these templates. Some general best practices. If I have missed this webinar I would love a link to the replay. Thanks.
generate passwords for users
HiPortal generates the password is the same as the mailbox. It can be fixed?e as a mail yaschik.Eto to fix it?
Change the installation to a non site based
I know it may be a challenge, but I’m wondering if there is a way or work around through some queries or whatever to change our current site based SDP to non-site based? the sites were created accidentally while importing the users details from Active Directory, and SD confided each "physicalDeliveryOfficeName" as a new site. Can I go back to Non-site based installation and delete all these created sites? Many Thanks
Import Requests instructions
Hi, Is there instructions on how to import bulk requests. I have about 1219 tickets that I need to create that will be using the some template. Regards Cathy
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