When creating a SNMP Monitor an Unknown monitor is created
When creating a SNMP Monitor an Unknown monitor is created and don't believe it is needed. Why is it created and do I need to keep it for some reason.
Server monitor still green even though Authentication error
I have several Server monitor points that are green even though there is a error (Authentication failed. Kindly verify the username and password provided.). Why isn't this turning Red because there is an issue and no data is being collected. When you have hundreds of monitors you need to have it run red on an error like this otherwise you think it is OK but it is not.
ManageEngine ServiceDesk-PLUS: Restore Data backup failed
Hello, I have problem in restoring data backup when made a new fresh install at new Server with using version 8100. Is there any way to resolve this issue? Attached here is error copy from command: [root@localhost bin]# sh restoreData.sh ********************************************************************************* Restore DB Setup Wizard ********************************************************************************* Execute Restore DB Utility from command prompt For Windows
old and new password works after change password !!
after user change the password, user can log to exchange OWA and ADselfservcie webpage by the old password and the new password. for exchange it old password stop work after restart IIS at exchange server. can you help for cause of these problem
Erroneous APIPA warning
For a while now, I have been seeing a warning on the Home screen of my Desktop Central interface. It doesn't seem to break any functionality but it does get tiresome seeing it every single day. Our server runs on an a static IP and it hasn't changed in years. I have verified this. There are also no other network connections besides the LAN adapter. I did submit a ticket for it and the technician's answer was that we have a loopback address on the server and that needs to be removed. Well, I am fairly
Patches with Problems (today, multiple systems)
Patch ID 103737 KB3195388 Not installing on any of our systems 16-11-22 44651 MyConfiguration12798 103737 262560 Install Patch 10:06:20 11:08:43 FAILURE The wait operation timed out. 16-11-22 44651 MyConfiguration12798 103737 262560 Install Patch 11:26:36 12:26:37 FAILURE The wait operation timed out. 16-11-22 44651 MyConfiguration12798 103737 262560 Install Patch 12:49:34 13:49:35 FAILURE The wait operation timed out. Appreciate followup. Thank you =========================== Additionally: 1.
Can MDM devices automatically be authorized for ActiveSync Quarantine?
Greetings, We are implementing the MDM functionality in our organization using Desktop Central, and would like to also leverage the Quarantine option with ActiveSync. Would it be possible to automatically authorize devices added with MDM to be cleared through Quarantine, once it is turned on? Devices will be 90% iOS and 10% Android. We have around 700 mobile devices in play at the moment, with more on the way. It would be very handy to have this functionality, as we have a relatively small team handling
Bug - 2 Hr Delay with Scheduled Patch WOL
We have version 92119 The scheduled time in patch policies and deployment policies is irrelevant for shutdown machines, there is no point to it. Devices get woken up 2 hours after the specified time. There is no point to this and it makes trying to work out actual WOL times a nightmare. M.E have said that it's always been like this. What is the point? Is this a bug or a known 'design feature'? Note: Software configurations using deployment policies to wake up PC's work at the stated time. We have
Desktop Central 10 Fonts Lato are BAD...
I don't know if anyone else thinks this but the new Lato fonts in new DC 10 are horrible.. I converted different font into .eot .woff .woff2 format and replaced in DesktopCentral_Server\webapps\DesktopCentral\themes\styles\font (rename new ones into Lato.*) making the page display crisp text.. Don't know why DC development staff would pick such horrible font..
Hide Requests for an Account from a 3rd Party Support Group
Is there any Trick to achieve the following? We have a customer account setup and a support group who manage all their requests and incidents. However we have a second support group assigned to that account containing 3rd party technicians. Is there anyway of hiding requests/incidents for the account from the 3rd party technicians until the request/incident is assigned to their 3rd party support group? Kind regards Jon
Dell E7470 Nic Interface Not Found
We are Deploying OSD version 5.0.3.124 , deploying Win 7 X64 image , When we do PXE boot we see ME page , but we are not able to see the Nic Card . Any way i can plug in the driver and see the nic card. Thanks
Software install dependent on a configuration.
Hi everybody, My organization is changing Anti-Virus Vendors and we need to do the following. 1) Uninstall the current anti-virus Software. 2) Reboot 3) Install the new anti-virus software. 4) Reboot Because it's anti-virus software, I can't have any real break between when we uninstall the current software and install the new software. I am successful in uninstalling the antivirus software through a custom script . And I'm successful in installing the software, but I can't figure out how to
Has Anyone integrated ServiceDesk with PagerDuty?
I am looking at a way to integrate ServiceDesk with PagerDuty aside from opening a pagerduty incident via email from ManageEngine ServiceDesk. Has anyone attempted this. Ideally, in the incident template I would love to have a list of "teams". Our helpdesk could choose which teams to notify of the incident, log the incident in servicedesk and pagerduty could alert the on-call personnel on that team either by email to pagerduty (not my first choice) or maybe through the API. Has anyone done this
GPresult through manage engine
Is it for Manage Engine to run "gpresult /h result.html" command? I'm having trouble getting this to work. I don't want to do it remotely, I want to schedule it to run on all hosts once a day.
Last Updated Issue
Hi , We were running a report where we would report on Last updated time. I understand that it would show the last time when a note was added to the ticket. However now we are encouraging the technicians to add worklogs as they track the time for the techs. But now the Last updated report does not show the true picture of the last update of tickets. Is there a fix for this? Below is the current query: SELECT ti.FIRST_NAME AS "Technician", wos.LAST_TECH_UPDATE AS "Last Update Time", wo.CREATEDTIME
Duplicate data from sflow
Hi All, We face a problem , if traffic is thought the same device (router or switch) there will have duplicate sflow data, that will cause double volume on netflow analyzer. Does there have any idea can resolve this issue ? Thanks
Did you know- How to automatically enroll users for self-password reset? Part II
Last week we learned "How to automatically enroll new users for self-password reset by importing enrollment data from a CSV file" Wondering how else could you enroll users for self-password reset without their intervention?ADSelfService Plus helps you connect your in-house data sources, like Oracle, MS SQL and MY SQL, and reuse users’ data from another application like a HR management system using Import Enrollment Data from External Database feature. Things you need: ADSelfService Plus machine
New Office and New Domain
We currently have desktop central setup in our main office on our domain I need to demo desktop central for managing a new office location with new, separate domain. Other than setting up a distribution server and putting in the credentials for the new domain, are there any other considerations I should be preparing for when demonstrating the software?
Regarding categories question
Hi all, Please be infomred that I created a category call "file server" which include 10 servers and other category call "FTP" include 5 servers. May i know can i create a category call "infa" then include above 2 categories then monitor all servers (total 15 servers.)? thx
Gallery of customized Support Center Plus?
Hi all, I read that it is possible to fully customize the "portal side" of a support center plus instance. Is there somewhere an overview of actual customer portals that are customized and running on SupportCenter Plus? I would like to have a "feeling" on the customization possibilities and/or be inspired by other installed environments :) Thanks.
User Creation Template
Hey everyone I'm relatively new to the AD Manager Plus and just started with my first user creation template. Is there a possibility to define AD groups which will be automatically added, when I create a AD user with a template? For example: I have a template for IT Users with the location Germany, can I define that these users will be member of 10-20 AD Groups? Thanks for your reply! LLips
App Distribution error
I have updated the version for n.°:92087, my profile deny instalation of apps, but now when I distributed a app, I have received this erro: "The App Store is disabled." I can't enable to install apps in my profile, this option show the appstore for the user. This is a problem with build number "92087" or a configuration? All the best :)
How do I remote lock a device?
I essentially need to lock and unlock my devices when the end user requests to use them. I assume I can do this with MDM? Basically we run a service whereby a user calls requesting that the tablet be "enabled". From here I need to be able to unlock the device, and have it go to kiosk mode. I then need to be able to lock the device remotely after a given timeframe. Is this possible, and if so, how? Cheers!
Problems, with reply o resend from a request existing in SDP to another system requests..
Sometimes we send from a request in SDP, to another of ticket system from other company, and this system does not process them ... (eg. Spirit), but sometimes is processed without problems.. We see that Spirit also uses the same format in the subject (##$numberOfSpirit##), and we believe, but it's still a theory ... that Spirit, if it receives our message, with our ticket number in the same format (##numberOfSDP ##) ... and this tkt exists In his system, he hangs on his tkt thinking that it is a
Select next approver in SDP Workflow
Hi, Is there any way to select next approver in service request workflow after create and sending request?
Multi Delete Devices Server Crash
Hi there This is the third time, I'm just testing the OP12.2, I have add devices and when I delete these devices with multi select the warpper service crash and restart. I think it is need to check these issue Regards Ivan
Problems with technician email responses
Hello there. I have this scenario: We have only one email address configured at ServiceDesk Plus for all our technicians. Sometimes occurs when "Technician 1" sends a reply from a customer's message ("customer 1") which belongs to Request ID "X"; this reply is sent to another customer (not "Customer 1"), in another Request ID (not request ID "X"). This is a new situation, and we haven´t had another similar case but since a week ago. This scenario has been given at least 4 times more, with different
SITEs created automatically Please HELP!!!!
Group conflict with Business rule and Support Group Email.
Hi, 1.We have alerts configured to send from a monitoring application. Based on the requester, a business rule is applied which automatically puts this in the queue of the appropriate support group. 2.More recently, we had a different issue where the fix was to put the email address we fetch from into the 'Group Mail Settings' within our main service desk support group. Since this change has been made, all of the alerts from the 1st point go directly into the support groups which is referenced in
information in the audit of "sent how" or similar
Is there any way to extract information in the audit of "sent how" or similar? Thanks and regards, Gerardo
Admin Delegates can not change their passwords and need fixed
Admin Delegates can not change their passwords and this needs to be fixed.
Allow ownership of a Monitor, Action and Threshold to change to another user
Allow ownership of a Monitor, Action and Threshold to change to another user so the new user can edit and manage an existing item as a Admin Delegate.
Not sending a notification every day
Hey everyone, I have set up the password expiry notification to send daily, but some of my users only get the email every other day or even ever 3 days. Is there a switch that I am missing that allows the email to be sent every day no matter what? Thanks for the help.
Disenroll multiple users from ADSelfService Plus
Is it possible to 'disenroll' multiple users in one go from AD SelfService Plus If possible, can someone let me know the steps? Cheers
How to deregister an enroll user?
Hello, Can anyone tell me how can i do to deregister an enroll user? Thanks
Mail Server Settings not displayed
Has anyone else had an issue when they update the domain is no longer displayed within the drop down listing? but all the information is in the admin page. Also when attaching the the database to a new installation the mail server settings and password policy notification information not showing? please see attached.
how to add additional fields in reports or in search list view in service desk plus MSP
I created a Service Catalog and a service Category in my Manage engine. I also added 3 additional Fields in my Service Catalog as numeric Fields which Names are : Phone number , Order Number,Customer Number. I need to be able to search my requests using these 3 Additional Fields and I need to extract data from those fileds in order to make a report But The Point is that These Additional Fields are not listed in default Search Fields and also I Cant make a Report to find these fields information,
sub-group permissions inheritance
Hello, Since we are used the way to manage passwords in folder, we are trying to use sub-groups to do the same way. However, the permission is not inherited from the root resource group and we have to set all groups individually which is not good. It is noticed that other user was already asked the same question in 2013 and one of your engineer mentioned that the feature was in the road-map. Here is the link: https://forums.manageengine.com/topic/sharing-sub-groups Just wondering if it has been implemented.
Exception while trying to send notification for Request ID : N Mail sending failed.
Hi, I'm getting this error Exception while trying to send notification for Request ID : N Mail sending failed. But there is no other information about it so I cannot find the problem. Is there any way to troubleshoot this? Please find attached the support file. SDP 9.2 Build 9232 OS: Windows Server 2012 R2 DB: SQL 2014 (version 12.0.2000.8) Thank you and best regards, Rodrigo.
How to remove surpluses equipment from list?
How to remove surpluses equipment from list? "Agent Version is not compatible" showing after scan but I can not see option to permanently remove surplused equipment from inventory. Thanks
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