Remove an alert
Hi all. I am currently monitoring a server which keeps alerting that MSSQL is currently down - when I first created the server, I installed SQL but later removed it but Opman keeps insisting that it is a SQL Server. I've looked all over the settings but I can't find a way to remove this alert and bring the monitor from Purple to Green (indicating no alerts). Can anybody help?
Purchase orders
Before the introduction of the purchase request and the redesign of the PO module, it was possible to search all PO's for the product. Now that functionality appears to be missing. Is there any plans to bring it back. Example: I would like to put windows server 2012 in a search box and see all po's listed where that product was purchased.
Purchase Search
Hi, Before several updates searching purchase orders was very good. I almost could find any purchase order I was looking for. But after the new Purchase module update searching is dramatic. For example I have a purchase order for a iPhone which is for the requester “Sarina” in the comment field I type in why the purchase is made and for which person the items are like Below: So after a couple of months I want to search for a purchase which is for “Sarina” Normally I was able to search in the
failed update ppm from 9100 - 9121
Hi I urgently need some help in getting my SDP FIXED. i tried to update to 9121 - i did a full back up before hand but i dont see anything on the full back up folder just a file list and some screenshots zip files how do i revert back to the previous version?
ServiceDesk Plus MSP - Requirements Gathering for CRM Integration
Dear User(s) Greetings for the day. Hope you know about our recent 9.2 Major version release. We came across interesting feedback from our users and we are working on enhancing those features further. We are also enhancing our Development operations further to serve you better. We are more focused now on gathering requirements to develop vibrant functionalities for mutual benefits. Recently one of our survey results shows many of our customers has CRM tool's and they wants seamless integration between
Office 365 account provisioning for AD users
ADManager Plus now lets you create Office 365 accounts, individually as well as in bulk, for the existing users in your Active Directory. This feature offers options to: -Create Office 365 user accounts without assigning licenses. -Create Office 365 user accounts and also, assign appropriate licenses. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange
Multiple Server, Share, Home Folder selection and memberOf attribute support in 'Permission for Folders' Report.
Using the 'permissions for folders' report, you can now: - Generate results for multiple folders, shares, or servers at once. - Fetch permissions for multiple home folders.- View details of the 'members' attribute. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How To | Forum | File Permission Management ADManager Plus | ADAudit Plus | ADSelfService Plus | Exchange Reporter Plus | Recovery Manager Plus | AD360
ADManager Plus and ServiceDesk Plus Integration
Hi, I have a question about ADMP and SDP Integration. We would like to give our HR team possibility to create requests for new users (Single User Creation) in ServiceDesk Plus. On forum i have found topic, where you can create User in AD from ServiceDesk can we do this for Requests? The goal is to give the possibility to create request for the HR department and execute this request through our technician in ADManager Plus.
update to built 9049
Good Day, I have Manage Enginr Service Desk plus installed. Version 9.0 Bulit 9041. I want to update that version. I found that article https://www.manageengine.com/products/service-desk/migration-sequence.html I am downloading service pack to built 9049. When i try to install i receive error occured and white screen in update manager error dialog
Creation Rules do not run after using a template with creation rules set
I have just tested the creation rules for a user creation template. When specifying the field that it looks for in the creation rule. It doesn't seem like the rule is being run at all. I have a rule to assign group membership, Department and office field if the Department number is xx-xxxxxxxx but no luck. Any one have this working for them?
OpenLDAP authentication problem
Hello everybody. I'm evaluating the product. I have a fresh installation, immediately upgraded to the latest service pack 9.2 Build 9230. I'm able to connect to our OpenLDAP server and to import in SDplus the users; I find them as Requesters. Unfortunately, there's no way to log in SDplus using the OpenLDAP Credentials. Of course, the LDAP authentication is enabled. If I transform a requester in technician, nothing changes: there's no way to log in SDplus using the OpenLDAP Credentials. Since I'm
ServiceDesk Plus 9200 upgrade - can not
Can not press "Submit request" when we add new requests...nothing happends. I have updated with jar-file from this support-case: https://forums.manageengine.com/topic/upgraded-to-9200-and-can-no-longer-add-work-logs Worklogs now work.
Change DB from PGSQL to MYSQL
Dear Support, I have already install ServiceDesk Plus 9.0 under CentOS environment, and want to use MYSQL instead of PGSQL for the database I have already follow the installation guide which run 'changeDBServer.sh' to change the DB connection But it show the following warning WARNING : Base table or view not found, message from server: "Table 'servicedesk.GlobalConfig' doesn't exist" Is there have any script file which can create the DB table under MYSQL such as "initPgsql.sh"? Could you advise
Hotfix 8013 release
Dear Customers, We have released our hotfix 8013. Please find the list of issues fixed in this hotfix https://supportcenter.wiki.zoho.com/ReadMe-V3.html#8013 Please refer the below link for the upgrade instructions https://www.manageengine.com/products/support-center/service-packs.html#upgradeinstruction For any technical assistance, please contact us the below numbers or send a mail to supportcenterplus-support@manageengine.com Thank you Regards, Arun Kumar - Tech Support Lead ManageEngine- SupportCenter
Scheduled Reports | HELP!
Hey All, I am looking for a way to view and disable all scheduled reports administratively. Is there a way to do this from the website? Or does it have to be done via DB Querey. If it is Query, what is it? We are running 9.2 9226. Thanks! Jeff Day
Logging a ticket to SDP
Hi We have been using the above option in OpManger to log certain issues to SDP. THis has however stopped working. When I check the Notification Profiles I get a message saying "Unable to fetch values from ServiveDesk Plus". I've been through all the configured values in SDP and can't see any characters that would cause this. I've checked the commnuication between both and it comes back OK. Is there anywhere else I can check or any logs that would have a bit more detail in them? Build number is 11400.
Enable SSL
Please suggest enable ssl on file audit plus.
Importing a Wildcard SSL Certificate
Are there any instructions on replacing the self signed certificate with a wildcard cert?
[SOLVED] What are valid characters in SDP passwords?
I've been unable to USE my password with same characters as my AD password bacause "~" character seems to be invalid in SDP password (no problem with AD account at all; we use local authentication in SDP). SDP allowed me to change my password but then i was unable to login. I realised that old password is still valid. No sign of error message at all. We have special characters in our domain password policy - seems that SDP is not compatible. Maciej, SDP admin since 7.0
SSO and click through links in email
We are using AD integration and SSO so that we do not have to log in to the help desk. The issue we have is that the emails about ticket updates status etc have a link to click through to the call: Click for details : http://servicedesk/WorkOrder.do?woMode=viewWO&woID=24203 If you do not have any other instances of servicedesk open then you end up on the dashboard page (presumably after a successful login) not at the advertised ticket page. If you have a window open and active in the servicedesk
Help to change SLA violated query
How I change this code, to add date (week or month)? SELECT ti.FIRST_NAME "Technician", count(wo.WORKORDERID) "Total Request",count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) "Completed Requests" , count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='1') THEN 1 ELSE NULL END) "SLA violated", count(case when (std.ISPENDING='0' AND wos.ISOVERDUE='0') THEN 1 ELSE NULL END) "SLA not violated" ,case when count(case when std.ISPENDING='0' THEN 1 ELSE NULL END) =0 THEN NULL ELSE count(case when
Projects Schedule end date format
Hello, How can I: 1. Format the "Schedule end" date to show as MM/DD/YY 2. Order records by "Schedule end" date (Newest to Oldest) 3. Group records by "Project Title" 2. Add a link to "Request ID" to allow direct access to that incident from that report We use Service Desk Plus Build 9111 / MS SQL DB The current query for this report is: SELECT projectdet.TITLE "Project Title", longtodate(projectdet.SCHEDULEDENDTIME) "Schedule end", wo.WORKORDERID "Request ID", wo.TITLE "Subject", aau.FIRST_NAME
Global View does not show all Tickets
Hi there, We realized a very important issue for our Service Desk Teamleaders: in the Global View, only Incidents with status "Open" and "On Hold" are being displayed per Technician. However, we do have several custom Status in the categories "In Progress" and "Completed". We request, that in the Global View, also all Custom Status are being considered to display the total amount of assigned Tickets. Because today this makes some confusion, as Teamleaders think their Technicians have less Tickets
Webinar: Field & Form Rules | 10th November
A request or change template in ServiceDesk Plus plays a significant role in collecting accurate information and creating valuable user experience. With field and form rules, you can create dynamic forms by defining custom rules during form load, field change and form submit right on the GUI which enables you to: Avoid cluttered request templates that overwhelm users Reduce the number of templates required for similar type of requests Avoid invalid/inaccurate field entries Reduce the time required
Themes - "Save and Copy"
It looks like the 'Save and Copy' button when setting custom themes was removed from 9.2, however the tooltip still remains: "Create your own theme and customize the colors To associate the selected theme for multiple accounts, please click 'Save and Copy'."
Startup service failed when change OS date
Dear All, My ManageEngine ServiceDesk Plus version is 9.2 Build 9227 install on Windows server 2008. Due to the Operating System current date setting was wrong, I have to change OS date and time setting back to one day, such as aleter the date '2016/10/24' to '2016/10/23'. After that I restart the whole OS but SDP startup failed, error log detailed as 'Inconsistent change detected in date settings error code 527'. If I change the date to original setting, that means still set to the wrong date, I
The action ME_APM_Alerts has failed because the email address associated in the E-Mail Action is wrong/not present.MailSettings not configured
The action ME_APM_Alerts has failed because the email address associated in the E-Mail Action is wrong/not present.MailSettings not configured please help me out
Event Summary reports by email
Hi there, I've been asked to come up with a method of providing a summary of the events that have occurred in our system being monitored by OpManager for the previous week. I'm looking for things like an up/down percentage, along with any critical events. Is there a report similar to that that I'm not seeing? Or is there another way to glean that information through another reporting tool... or even querying the database directly? Michael
mapview change
On a MapView, the coordinates of an object are defined by a focus on a rectangle 52 pixels side (parameter coords html) .Is it possible to reduce this value to avoid the superposition of several objects
Request Closing - on set weekly schedule
Hi all I would like to schedule the request closing to a set weekly schedule so that at 6 pm Friday all resolved requests are set to closed rather than setting to close after a number of business days. I have seen this set in the past but completely forgotten how it was configured. Thanks
SLA Report with Time between raise and approval
Hi all, I need a report with the following info for a specific service request: - all the people involved: - requester - approver - technician - SLA involved - time between raise and approval - time between approval and assigning - time between assigning and resolved state Is this possible? ServiceDesk 8217 MSSQL Regards.
Service Request additional fields in reports, is it available?
I've created additional fields in both Incidents and in Service Catalog. When I create a custom report, and filter on Incidents, I can see the Incident additional fields. When I filter on Service Requests, the Service Catalog additional fields do not display. How can I display the Service Catalog additional fields in Reports? Or am I going to have to only use Incidents for Service Request functionality if I need to depend on additional fields?
Password reset self-user through the portal?
Hello friends. Can not understand. The user can recover your password?
'Add to Dashboard' button disappeared after upgrade from 9212 to 9229
Hi Expert, Recently we upgraded the SDP from 9212 to 9229 in our testing server. After comparing the production and testing system, it's found that the button of 'Add to Dashboard' in Reports disappeared. The following screenshot comes from the production system (9212) and you could see that button is there. But in the testing system (9229) that button disappears in the same report. Your guide is appreciated. Regards Oliver
OpManager SNMPv3
Hi Team, I have a couple of issues with OpManager (12100), I am trying to discover and monitor all my devices using SNMPv3, when the devices are discovered, they are all monitored via ICMP instead of SNMPv3 even choosing only SNMPv3 Credentials to discover. Secondly, the devices which does not have any default template in OpManager, when I try to add custom template and query the device to get device identifier, I get either "discovery failed" when using 8001 port or "Time synchronization failed"
the ME SDP integration with advanced analytics does it really work?
i have been trying making work for days, logged ticket with ME Support, but they couldn't figure it out either!!! is ther any one who did realy make it work, kindly share your experience and your feedback regarding the reports from advanced analytics? is it worth it ... for the record i tried the advanced analytics on premises, works fine however the generation reports, dashboard, ... are meaningless. well at least in my organization!
Enable "Pass-through" Authentication - NTLM - Computer Account
Hi, I'm currently in process to configure SSO for service desk I created the computer account but i'm not sure what to configure in Password for computer account in AD? Anyone can help?
unauthorized access to restricted url /SLADef.do
Hi, when trying to enter Service Level Agreements in the admin menu, i get the error above in the subject field. Anyone know how that is? Best regards Thomas
$Department is not working correctly, when I select it to add it to an email notice template, it comes up as $UDF_CHAR9 instead.
$Department is not working correctly, when I select it to add it to an email notice template, it comes up as $UDF_CHAR9 instead. Neither seem to pull the department that the ticket is set to. version 9226 - MSSQL
Solution for Problem in Change Password after Windows Security Update
Hello All, As some of our users reported here, there is an issue in the change password feature of ADSelfService Plus after Windows Security Update. End users trying to change their passwords will receive the message "Problem in change password". The logs will have the entry "{ERROR_CODE=800704f1, ERROR_MESSAGE=adssp.native.err.changepassword, ERROR_SEVERITY=SEVERE} This issue is caused by Windows update that was released few days ago. Note: This issue is not specific to the 5315 build and
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