Upgrade AE Agent
Dear support, We just upgraded ME SDP from 90xx to the latest version (9233) Is the AE agent that already deployed (1.0.17) still can communicate with the server..? Do we need upgrade to 1.0.22..? Thanks, Dedy.
Servicedesk plus
Hi: I got issues on the email address that mask as sender. I had updated the new email address in the admin pages, but the email alert send out still send with old email address. I tried restart the service but it still the same. Any method the change it in file level? Thank you. ChuSoon
Opmanager 12 - ssl?
I've installed an opmanager 12.1 installation, to look at the changes, while we wait for migration update for 11600. The documentation for opmanager 12 (link) points to old install documentation, which is no longer relevant. I need to SSL this to securre the active directly authentication option.. where is that document?
Query Required to get CPU/RAM/Disk stats from CMDB
Hi All, Hope you are all doing great. We are urgently in need of a query that can pull out following information from CMDB in Manage Engine Service Desk Plus MSP. We would need atleast following information about the Servers in CMDB along with Hard Disk stats which we are unable to capture from CMDB report in MSP Build 9.4 Any help in this regard is highly appreciated. Please be informed we need CI Name, Site, Manufacturer, OS, total Memory, Total Number of CPU, Hard Disk atleast initially. Also
Sequence to periodically refresh test environment with production data?
MSP 9.0 Build 9009, Linux/Postgres Periodically (monthly maybe...) we want to "refresh" the test environment with the current production data. We take a full production backup ever night. I know about restoreData.sh, which is what I used to initially load the production database into my test environment a while ago. My question is, every time I want to refresh the test environment as described, do I just run restoreData.sh on test and load the production backup, or do I need to first run reinitializeDB.sh
Reclaim Old Ports
Good day, I have had some issues with our SDP and Desktop Central Implementation and we changed the ports a couple of times while fixing the problem. I now have three ports listening: 8080 My actual SDP 8081 An SDP login Screen with a different logo 8082 The Desktop Central Login Screen. I would like to disable SDP on port 8081 and move Desktop Central to Port 8081 because I would like to deploy ADSelfService on port 8082. How would I go about this? Thanks,
Multiple connections to share not allowed
Hello guys, I need to deploy packages to the server with the Desktop Central installed. Unluckily, I can't. I am stuck with the message as the picture shown: Any solution, work around please? I have been trying to change user, change network share location etc. Still the same. ------------ Cheers, Marek
Can't restore database on new installation OpManager 10000
Hi, I did fresh installation OpManager 10000 on Linux machine and try to restore MYSQL database from backup made by same OpManager build (same Linux). But restoration not successfully completed. In restorelog0.txt I have: [11-22-2016]|[15:14:31:553]|[FINE] : ************** Restore operation started ********************** [11-22-2016]|[15:14:31:553]|[FINE] : Restore started on 11-22-2016 at 15:14:31:553 [11-22-2016]|[15:14:31:554]|[INFO] : Extracting property file please wait .....
Pre-Boot option in Deployment policies
Hi all, I'm wondering if someone can help me out here. Is it possible to program a deployment policy that will perform a system reboot BEFORE the patch\software installation? Glenn Cousins, IT Manager Helix Electric
Mail Import geht nicht mehr - Zertifikate wurden erneuert
Hallo, wie und wo kann ich im ManageEngine HelpDesk das Zertifikat erneuern? Der Import vom Mails geht nicht mehr! Gruß Michael Thiel
Unavailability function doesn't notify?
Hello, If I mark that a particular support rep is on vacation from last week until next week, and I put (select) my name in "Notify", I don't get any emails/notifications if his/her request gets replied. Why? I can find those requests using "Unavailable Support Reps Requests" View (that means systems understant that person is "absent"), but doesn't send anything. Evaldas
Setting up SNMP OPManager v12
I want to setup SNMP credential but I'm confused as to how to do it. Not sure what to put on the places I mark below.
Email command Support Center Plus
Hi am i struggling to understand how to configure the Email Command feature. Could someone direct me please?
Order and install flow feature
Good Day Manage engine community, I have a quick question regarding a possible feature or if it even exists. We are looking for something that not only does purchase order flow but goes beyond that with order installation and completion. Example: Customer contract is submitted --> Contract is approved --> Needed equipment is submitted via Purchase order --> Equipment arrives -->Equipment setup and ready for testing -->Equipment is tested and ready for deployment --> Equipment deployed at customer
Windows AD security with nested groups
Hi, We have group hierarchy like the following: - adm user account - member of general admin group - this group is member of OP manager admin group. this is so we have roles / function groups within the AD. is this a workable solution ? kind regards Bauke
ServiceDesk Plus and mail formatting
In the last 2 releases we have noticed the odd ticket will come in with no mail formatting. I have yet to determine if the original email is plain text, rich, or html. Have any of you come across this and had more success to solve the issue than I am having?
Update Manager warning when applying 92113 hotfix
My environment has an on-premise Desktop Central 9 installation running build 92099. I want to apply the hotfix to upgrade to 92133, but the update manager gives me the following warning and I cannot proceed: "This build 92113 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central." Is there a workaround for this, or could I perhaps be missing something? Thanks!
Windows Domain Scan issue: Issue while starting domain discovery.
FAILURE :Issue while starting domain discovery. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. [09:29:11:318]|[11-22-2016]|[com.adventnet.servicedesk.asset.action.DomainScanAction]|[SEVERE]|[159]|: Issue while discovering the domains.|java.lang.NullPointerException at com.adventnet.servicedesk.utils.ServiceDeskUtil.getAdventNetErrorCode(ServiceDeskUtil.java:3816)
Home folder specified in template over-written when using "Copy User Attributes"
I have created a template we are testing to create new users. In that template I specified the value for Home Folder by entering the server, share and username as: \\Server\Share\%username% According to what I have found %username% should be replaced with the login name that is auto generated by the template or entered in to the form. However, part of our process is to copy the attributes of another user due to the complex set of groups that currently exist. When I use "Copy User Attributes" it fills
OpManager license
Hello i would like to know if license of opmanager 11.6 is compatible with opmanager 12.2 Regards Franco
Upgrade assistance
I have downloaded the latest version of OpManager. I cant figure out as how to upgrade from earlier version of 12. when I run setup, it says I must un-install older version. I don't want to lose any configuration, please let me know the steps to upgrade to latest 12.2. from earlier version of 12. thanks
DST Update
Hi, Service desk time went back after 30 october summer time end. How to revert it ? (Not gmt settings, system time)
Date and Time Stamp Reply Emails
When you reply to an email it should show the date and time the email you are replying to was sent. This assists anybody reviewing the email to see quickly see when the email in question had been sent. This is similar behaviour to how many email clients work.
preventing duplicate approvers
We would like to automate some of the approvals in our service catalog. We plan to make use of the $DEPT_HEAD$ and $REPORTING_TO$ approvers. In some of our approvals we would like the approval process to go to a person's $REPORTING_TO$ and then to their $DEPT_HEAD$. However, in some departments, a requester reports directly to their $DEPT_HEAD$. Is there a way to check if the $REPORTING_TO$ and $DEPT_HEAD$ value is the same and then skip one of the approval steps? Thanks for your assistance.
Field Project Code to Request list
Hi everyone! Is there any ability to get field Project Code from Project to Requests list? Now in request list is field "Project id", but unavaliable using another field from project.
Gina/MAC Plug-in customization
We are running primarily windows 7 computers and are looking to push out the Client Software to all computers. However, on the computers we are currently running it on when you click the "Reset Password/Unlock Account" link it launches a window with the ManageEngine AD Self Service logo in the upper left corner. Can that logo be customized to be our company logo?
IPAM & SPM Add-On for OpManager trial license
Hi, I'm new administrator in this office and newbie with OpManager standard 11.6/ I would be interested in IPAM & SPM evaluation since it just expires after activated yesterday Any other new way to get the new eval key for the purpose of assessment?
Dock Quick Create
Good Morning! I apologize if this is a duplicate ticket but I did search and didn't find one. Is there a way to dock the Quick Create window like it was in the previous version? Thank You! William
Opmanager monitor "Units" is in percentage even after changing to "GB"
I want to monitor my disk space in GB instead of percentage % because different disk has different sizes and percentage is not the best way to monitor disk space for 100s of servers. I tried to change monitor units to GB but it still gives me % value, see screenshot attached. any help to rectify this issue. Thanks
How to create a default configuration to apply to all current and future desktops?
I created a configuration to set the default browser homepage and deployed it to all current users, but I would like it to automatically apply to new users (and new desktops when the DC agent gets installed).
Customize Reset password page
Is there any way to customize the data already in this pane. More specifically the text (Example: Jsmith). Can I change it? I know about the “CustomLayOut.txt” file. However I don’t know of any way to modify the text from there?
Multiple checkbox field
Hi I need aditional fields to create a template. I need multiple check box selection fileds for my new template. I don't see any option to add multiple ckeck box... Do you have any advice? thx.
Considerations to run DR version of MSP in Azure
We currently have an on-premises implementation of SD+ MSP This uses a Windows 2008 R2 server as the web front end with the SQL database stored on a separate SQL Server 2012 server running on Server 2012R2 We would like to configure a replica environment in Azure for disaster recovery purposes Can you advise if any guidance is available for setting up a cloud replica of on-premises SD+ Can you also advise if this can be done using our existing license or whether there is likely to be additional cost
Server Core
Is it supported (or even possible) to install ServiceDesk Plus on Windows Server Core editions?
Query Report to export all details in Request Catalog templates.
Hi Team, Please help us to generate a query report to export the names of all the Request Catalog template along with the Category, Sub-Category, Group, Priority, Site, Level for each of the templates. Application details below: Database Name = MySQL@ @Database Version = 5.1.50-enterprise-commercial-pro-log@ @Current Build = 9224@ Thanks Ratul
OPM 12.100 can not use Domain Credentials - domain allready exist
I have set up windows auth. It is allready working. I have added one operator. Now I want to add additional users and I can`t It seems that OPM can not see earlier entered and configured domain
servicedesk msp application could not start
Dear Support Team, My Service Desk MSP is running on windows 2008 R2. Version is 9.x It has been running well for more than half year. Recently there is outage on our storage, and the application stops working. We then cleaned up the storage and now it has sufficient storage space. However, when we tried to start the application , the app was hanging in the the booting process. Then we tried to execute the run.bat, and there is error like below Could Not Find C:\ManageEngine\ServiceDeskPlus-MSP\bin\jndi.properties
Tickets Created With Email Commands - Requester Field Doesnt Pull Requester From AD - Strange Behaviour
Greetings, We have a system set up where emails generated by a form sends an email to our servicedesk plus implementation. The email is plain text. The tickets open just fine and the fields are populated, including the requester field. At first, we would receive emails upon each ticket created as the requesters are tied to our AD which includes email addresses. However, over time the requester fields continue to populate yet the requesters no longer receive emails and this happens: What you are seeing
ADManager to rename PCs
Can PCs be renamed via ADManager? I saw an older thread that implied this feature would be available in the future, but it doesn't look like it had been updated in a while. Thanks!
Merging Assets
Is there a way to merge Non-IT Assets? We have some non-IT Assets that have all the information except they are not linked to the Purchase Order. There is a separate Non-IT Asset linked to the Purchase Order.
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