preventing duplicate approvers
We would like to automate some of the approvals in our service catalog. We plan to make use of the $DEPT_HEAD$ and $REPORTING_TO$ approvers. In some of our approvals we would like the approval process to go to a person's $REPORTING_TO$ and then to their $DEPT_HEAD$. However, in some departments, a requester reports directly to their $DEPT_HEAD$. Is there a way to check if the $REPORTING_TO$ and $DEPT_HEAD$ value is the same and then skip one of the approval steps? Thanks for your assistance.