Hi,

1.We have alerts configured to send from a monitoring application.  Based on the requester, a business rule is applied which automatically puts this in the queue of the appropriate support group.

2.More recently, we had a different issue where the fix was to put the email address we fetch from into the 'Group Mail Settings' within our main service desk support group.

Since this change has been made, all of the alerts from the 1st point go directly into the support groups which is referenced in point 2 - in fact any email goes automatically into the service desk queue.  We know that the business rule for the alert is firing because all the other fields are within the rule are being updated, it's just that the group email supersede's  the business rule.  Is there any way this behaviour can be stopped?  Or is there another way we can achieve this?

THanks