Auto requester assignment
We have a mailbox where users will ask us questions, that doesn't automatically create a ticket. Regularly we forward that email in to SDP, but it sets the requester as the "IT Department". Is there a rule we can add that parses the email for something so we can Specify who it was from?
IE. Body contains ##From: Joe Schmoe## auto assign it to "Joe Schmoe"
Thanks in advance.
IE. Body contains ##From: Joe Schmoe## auto assign it to "Joe Schmoe"
Thanks in advance.
--Scott