Dear  team

I am not sure from which build SDP‘s help documentation had forced access the help doc online

（ https://www.manageengine.com/products/service-desk/help/adminguide/）.

But not all customers are willing to read English documents, if the online docs unable to provide i18N edition, this will be a problem.

At the SDP previous build (maybe before SDP 9200?), when end user click the help doc link in SDP UIs, SDP will check whether there is a local help docs under <SDP_HOME>/help directory.  If exist， then open the docs using local edition.  Through this mechanism, we can provide the end users for a i18Ned help docs.

So, we think this mechanism is very good, we ask SDP team to revert back the mechanism, not forced all users to access the help doc online!!!