Email on Asset Assign / Un-Assign
Hello I am wanting to know if there is any feature currently, or perhaps it can be done with a custom script that would allow the following: I want my Service Desk Plus to send an Email to the user when an asset has been assigned / un-assigned from them. I do not mind if this is an automatic notification when the action happens or if perhaps once I assign the asset I have to select an option for the action menu. Some other things I would like to consider would be: - Would it be possible to email
Technical advise needed!
Hi, 1. Which version of SSL is used for communication between agents and server? 2. Can we have proxy server located in DMZ which will communicate with Desktop Central Server? Thank you
agent installation fails
Hi, What can be the cause for "The network path was not found" error messages, when i can ping the remote machine from the DC server, and all required ports are opened from that machine to the DC ? its also associated with the correct DCDS. DCDS and DC are connected with IPSEC VPN. Thanks.
New UI Style for ServiceDesk Plus for MSP like in ServiceDesk Plus
Hi, When planned change old UI style of ServiceDesk Plus for MSP to new UI style like in ServiceDesk Plus ?
VLAN Interface details Problem
Hi there When I open the details of a switch device and click in one VLAN, OPM open the VLAN Details but I can't close the page or back, and if I refresh the page I see empty page. I have to delete the string of my URL after the root address and refresh or close and open the tab Regards
OpManger does not start
Hi Guys, I have installed OpManager 12. While I can not use port 80, instead I used port808. The Installation succeed without any issues. However, Opmanager stays on "Initializing" screen. Any Help to correct this issues is appreciated. Thank you Nilanga
Remote control - Disconnection advise
Hi all, is there possibility to show a popup to a remote user, when the remote session is closed? Regards Maurizio
Add a monitor using a log file
It is possible to add a monitor for each node of our openstack plataform using a log file with the next format: CONTROL-1[mem:1643;disk:12%cpu:42%;openais:1;horizon:1;dhcpserver:1;cinder:1;keystone:1;nova:1] Where: Control-1 is the name of the node mem is the value of the memory disk is the value of the disk openais is the value of the service 1 up/off dhcpserver is the value of the service 1 up/off etc.... it is becouse in this moment we prefer obtain all the metric using a script instead conecting
SDP API & APPROVALS
Hello! I need to send approval request by API. Is it real?
Opmanager 12.200 APM Plugin Integration
Hi I have OPM 12.200 I downloaded APM plugin and installed it on the same server. Trying to access http://serverip:9090 gives me information that I need to acces via OPM (the plugins works) But I can not find any tab in OPM regarding APM. Where can I find tab in OPM to configure APM In admin Add-On/Product \Integration under Application Manager I have server detail filled I am asking because my license for OPM and APM is just one file
VMManager Plus - VCSA 6.5
We just installed the VMWare vCenter Appliance (VCSA) 6.5. I'm looking at some ManageEngine tools and one of them is VMManager Plus. I cannot add the VCSA 6.5 appliance to VMManager Plus. I get a "Add Device Failed" error message. I've tried Windows Crendentials, VMWare credentials, etc. and I can't VMManager Plus to add the VCSA appliance to VMManager. Has anyone else came across this problem? Jesse
Support RTL language
Hi all, May i know if there is a way to change system direction to RTL language . Thanks
Monitoring View Cloumns and saving the filters
Hi There It would be great add a new option to active o deactivate new columns in the Monitoring View to add for example Device notes or devices dependencies fields, sort the view with these fileds. Everytime when you apply a filter by categories and open a device details or change view if you back in the monitoring view you have to apply the filter again! frustrating same problem with filter of the page (selected to see 500 devices but back to 100) Add an option to apply and save the filter status?
Did you know- You can automatically self populate user information by configuring Modification Rules.
The changes made in the "My Info" tab, by the user, can now be self-populated using the Modification Rules feature offered in ADSelfService Plus. These rules can be created as per the organizational policies or requirements to automatically update the required fields. For instance, administrators can configure ADSelfService Plus's modification rules to update the "Department" field to "Finance" if the user changes his "Title" to either "Accountant" or "Finance Controller". To set business
AD Authentication
Hi All, We are migrating from SW to SDP, while initial configuration every thing is fine but my users are not able to authenticate through AD. I have enabled HTTPS as well. Can some one guide me in detail please.
Migrate ManageEngine servicedesk plus from standard edition to enterprise
Hello team , Please let us know how to migrate our running Standard edition to Enterprise one .
WLC Aruba Conf
Hi There I have 2 Aruba WLC 7210 I have add in OPM but I can't understand how can configure the end user tab. Somebody can support me?
Asset duplicate entries
Dear Team, We are using MESD plus Version 9.2 (Build 9232). Whenever we are pulling asset report from SD. We are getting more systems as duplicate entry (Like: 123XXX_old.abc.in, 123XXX_old_1.abc.in, 123XXX_old_2.abc.in). Because of duplicate entry we cannot able to provide exact count of assets (In Use, In Store). How we can fix the duplicate entry from our SD. Also we are using latest Asset Explorer Agent to all client systems.
Add text to approvals and change request conversations view
Hi all, Reccently our enterprise has been struggling to start using ServiceDesk Plus. Besides the work required to adapt it to our workflow, configure everything and start using the application, we have encountered two things that we think would be great to add in future releases to help the management of requests: - Add text to approvals: When a service request requires an approval (ie: from an Enterprise Manager), the person that gets the approval in the HomePage.do views the
No HTTPS redirection after 9234 Patch
After 9234 Upgrade Our NTLM Site (Passthrough Authentication) works even on port 80 when it should redirect to SSL site like on version 9233. Behavior before patch: http://sd.comp.local immediately redirected to https://sd.comp.local and THEN NTLM auth was requested Behavior after patch: http://sd.comp.local immediately authenticates user (over insecure HTTP) and logs them in the http site (no redirection to 443/SSL/https site). Please fix this immediately as it is a huge security risk!
ADManager Plus rolls out build 6540
ADManager Plus build 6540(November 2016) We are delighted to announce the release of ADManager Plus 6540 build with PPM. Please find the new features, enhancements and fixes included in this build, New Feature: Support for Windows Server 2016: ADManager Plus now extends support for Windows Server 2016. Office 365 group members report: You can now generate a list of all users who are members of a selected group/groups in your Office 365 environment. Enhancements: Office 365 Management Shared Mailbox
How to share reports, dashboards and tables using Analytics Plus?
This video shows how you can easily share and collaborate with your colleagues using Analytics Plus.
Created SR instead of Incident
Hi ManageEngine Can you help me writing a script which will create service for request instead of default incident? Best Regards, Pawel
Trap processor issue
Hello, I configured a trap processor for a getaway and I can see the this: Message: test5 trap received from xxxxx with SNMP Varbinds sysUpTime.0: 17 days, 1 hours, 44 minutes, 58 seconds. , snmpTrapOID.0: .1.3.6.1.4.1.5003.9.10.1.21.2.0.49 , .1.3.6.1.4.1.5003.9.10.1.21.1.1.0: 48 , .1.3.6.1.4.1.5003.9.10.1.21.1.2.0: Alarm cleared: Trunk LOS Alarm. , .1.3.6.1.4.1.5003.9.10.1.21.1.3.0: Interface#0/trunk#2 , .1.3.6.1.4.1.5003.9.10.1.21.1.4.0: 0 , .1.3.6.1.4.1.5003.9.10.1.21.1.5.0: 315 , .1.3.6.1.4.1.5003.9.10.1.21.1.6.0:
Ability for users to upload photo
I looked over the forums concerning this but did not find an answer to this question. Also looked at documentation but don't see a mention of it. I see the advanced option of 'Enable users to perform photo update' but I don't see where they go to do this. Any assistance is welcome. Thank you.
Supported SQL versions
Can someone please tell me what versions of MS SQL server are supported by ADAudit Plus. If it could be listed out in a way that shows the version of ADAudit Plus and the corresponding supported MS SQL version that would be ideal. If multiple versions of ADAudit Plus support more than one version of SQL please list that and vice versa. An example would be: ADAudit Plus 4.6.0 (Build4685) - MS SQL 2012 Thank you!!
Aoftware asset report
I am trying to create a report of software scanned by the probe by workstation, is this possible in a single list form
Lookup of value based on input
Hello all Ok so here is my scenario. Technician is logging a call and selects the Service Category as SoftwareA. SoftwareA is listed as a service Category with "Owned by" set as another technician. I want to put a read only field on the incident form which will automatically update with the "Owned By" value when the Service Category changes. Fine with all the form rules to change etc, just not sure on how to perform the lookup based on the service category change ? Thanks
Stock management using ServiceDesk Plus
Hello there, we are using the ServiceDesk Plus since many years and we are mostly happy with it. Anyway, we are ordering lots of small IT related accessories like mouses, keyboards, headsets... using the PO-manager. Is there a simple way to have something like a list, in which we can count all of the same items and protocol which accessoires we already gave to employees? Many people are using Excel-sheets or pen and paper, but there must be a smarter way? Thanks in advance for your help Cheers from
I Can't Add New Monitor MongoDB into AM
Dear all, I have a senario bellow, i can't add more mongodb into my system with error show " The monitor already exists" Step 1: i add new monitor MONGODB sussecess with name: XXXX step 2: i delete it for some reason step 3: i add again New monitor MongoDB with the same name or diff name ( the both not success) --> I check mongodb don't see any item monitor, but i can not add it. Please help me by case
FAILURE : Group with same name already exists. Please provide different value for Group Name
I don't know why system alway show that message while i had just updated Group's content. Not long ago, when i created a new SLA with new name but system still notified that "....same name...." and it was not create anything. I think that's a problem. Please help me how resolve that problem!
Multi Monitor Reports
Good day, The reports currently in the system does not have enough flexibility: 1. Only one monitor can be reported on even though more may be present. In today's business environment many users have more than one monitor. AssetExplorer can only be effective if it can actually show how many monitors are attached to each computer and what each serial number is. Case in Point: Computers by Domain report with Monitor Serial Number selected shows only one monitor Please expand the reporting in order
Preventative Maintenance Sub Tasks
Would love to have the option to add a number of sub tasks to each preventative maintenance task, this would allow one PM to be created and then the users can complete many tasks relatedto this one PM
Not Able to Fetch Email
Hello I am using service desk plus 9.2 , i am not able to fetch email not able to send any email, the fetching was working initially ut that too stopped . Can you please help. Regards, Roopesh Shashidharan
$SurveyLink not correct after update 9233
$SurveyLink not coorect after update 9233. URL incorrect http://host:8080/sd/SurveyDetails.sd?surveyData=ID URL correct http://host:8080/SurveyDetails.sd?surveyData=ID how to modify a variable $SurveyLink remove /sd/ from URL ?
Update AD360
Hi, I have installed AD360 with ADAudit Plus and Exchange Reporter Plus in the same server. To update the product, should I update Exchange Reporter Plus and ADAudit individually and then the AD360 console? Thanks and regards, Gerardo
Technicians unable to see Requests without a Support Group
I've recently created two different support groups to categorize our requests. Because we did not use Support Groups in the past we have tens of thousands of requests that have an Unassigned Support Group. When I split up my Technicians into Roles that restrict them from seeing requests outside of their assigned Support Group they're no longer able to see these old requests that do not have a Support Group Assigned. How can I setup my Technician Roles to allow them to see their assigned Support Groups
Automating assigning ticket between Technician and Submitter when status changes
Is there a script that can be applied to automatically forward a request back and forth between the Submitter/Requester and the technician working the ticket based on the changing of the status? Possibly using Form and Field rules or custom triggers or both. Use Case: We have a workflow in our legacy application for document development and testing. Really, 5 stages: 1. The Document change request gets submitted by a requester/technician. 2. The request receives approval from the selected Approver
User Rest to merge users?
Hi there, I've noticed that there are a lot of posts that have to do with maintaining the list of requesters in SDP. The consensus is to not use the database to fix things as there are a lot of things that could be missed, along with some caching. I don't want to have to manually go through all of the requesters as we have nearly a thousand of them and I have better things to do than constantly maintain this list. :-) Is there a way that I can use the API's in combination with scripting to manage
One-click to log routine requests
Is there an easy way for Service Desk technicians to quickly log routine requests like password resets? It would be handy if there was a way to open a ticket and automatically close it without the technician having to fill in all the details every time. I've tried setting up an Incident Template but that still requires entering a user and assigning a technician, etc. I'm looking for a "one-click" setup.
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