Clean up mangeengine files on central server
On our central server the drive desktop central is installed on is only about 40 gb. We have very little on this drive besides desktop central. For the last few updates I have been struggling to cleanup space as it required me to have at least 5.88 gb free. After updating to the latest build I have 5.67 free. I have cleared all files in the patchbackup folder and cleaned up everything I could according to https://www.manageengine.com/products/desktop-central/removing-unwanted-files-from-dc-how-to.html.
Newsletter
I used to get a newsletter about once a month with the latest hotfix but i have not gotten one since October. I am getting other communications emails from manageengine but not the newsletter.
Software Deployment.....
Is it possible to deploy software to a remote system in which the software needs user interaction?
Email fetching service is getting stopped automatically
We have installed Manage Engine Service Desk Plus 9.2 recently. We are facing the issue in email fetching service its getting stopped periodically. When we start it manually then its working. Kindly suggest the permanent fix to resolve this issue.
Receive items page is blank
Hello, everyone. When I go to receive an item on one specific PO, the screen is gray/blank. However, the rest of my POs open without issue. Any help will be greatly appreciated. With gratitude, Steve
SQL for Missing/Installed/Declined patches
I need to know the SQL statement needed to generate a Missing/Installed/Declined patch status for an individual computer (all computers is fine, I can easily adjust the WHERE clause once I know the proper table joins). I can filter the Vulnerable System Report to show this, but I need to include some calculated fields and there is a good chance I'll be joining this to data stored in ServiceDeskPlus.
Survey Rules
Any plans to have more conditions on Survey Rule exclusions -? I would like to exclude either by category or by support group
REST calls are not working to create a new request
Hi, We have been trying to create a new help desk request with REST using json content type.as below: http://hnlserdesk01/sdpapi/request?OPERATION_NAME=ADD_REQUEST&TECHNICIAN_KEY=XXXXXXXXXXXXXXXXXXXXXX&format=json&INPUT_DATA={ "operation": { "details": {
Delete AD import cache from the database
Hi, Please confirm if the instructions in the topic below applies or not to SDP MSP. Thanks. https://forums.manageengine.com/topic/how-to-delete-active-directory-import If not, please provide the instructions. Jose
Hotfix available reminder
We recently updated Desktopcentral from Build 92098 to 92113 and then to 10.0.3. Desktop Central still reminds me, that a new Hotfix 92113 is available for Download. Our Build Version: Still getting this: Any suggestions? Kind regards Rainer
Thank you message
I've seen this around and curious if this would be a work around 1.Set automated close to 72hrs when marked resolved 2. Turn off incident reopened if end user replies check- Alert Notify Technician by email when there is a new reply from requester If incident marked resolved status will the tech still get the notification? Can a business rule be created if body contains "Thank you" close ticket on resolved incidents? This would mean it would auto close in 72hrs, allow the end user to close themselves,
Migrating from PSSQL to MSSQL error
We are in the process of migrating OpManager 11.6 to another server. We are migrating PSSQL to MSSQL before the migration. When we migrate from PSSQL to MSSQL we get the attached error. We deleted the previous SQL DB, so this is a migration from scratch. We are using the instructions from http://help.opmanager.com/migrating_database Please do not send me the same 5 links, we have them all, and read through them all numerous times. We are stuck at part 5 which I highlighted in red. We click Yes when
AD Audit+ Report Filtering Question
Is there a way to filter Group Reports by group type (Distribution, Security)?
Announcing the latest release of Applications Manager - Version 13.0
Applications Manager has been updated with new features and enhancements and is available for download here – Version 13.0 and for update here – Service Packs. We’re really excited to introduce you to our newest goodies so, without further ado, here they are: Key highlights of version 13.0: Apache ZooKeeper Monitoring: You can use Applications Manager to manage your Zookeeper clusters and Znodes, collect all the performance stats and get alerts automatically of potential issues pertaining to resource
Talk ITOM : Free training on OpManager | December!
Talk ITOM is a free webinar which occurs every month to help those of you who seek help in start using OpManager. This will help you get hands-on with the different modules of OpManager. Register to enroll in the webinar, scheduled for the 21st of December in two different time zones. We'll send you the link to join the sessions before the scheduled date. The webinar's Agenda includes: 1. Network
SNMP v3 switchport mapper
I am running version 8 of opsutil and struggling adding switches to port mapper via snmpv3. I see the requests coming into the cisco switch, but seems nothing ever goes back out. I know the snmpv3 creds are working because I have another app polling from these devices and working just fine. Anyone have issues with this?
Change gantt diagram
Dear Support, It would be nice to have a Gantt diagram for planning my change activities, best regards, Matteo Zambelli Application Process Expert & Development phone +39 035 606445 matteo.zambelli@nwglobalvending.com N&W GLOBAL VENDING SpA ad unico socio Via Roma 24, 24030 Valbrembo (BG) - Italy www.nwglobalvending.com Cap. Soc. € 41.138.297,00 i.v. Reg. Impr. BG, Cod. Fisc. e P. IVA 05035600963 Follow us on P Please consider the environment before printing this e-mail.
User Reports
Hi, Just a quick question. When I do a report on ALL users it doesn't include the member of so I know which AD groups they are in. If a do the report for All users in more than 1 group it gives me this, but misses users out with just domain users. Is there a workaround or report that will give me all our users and the groups they are in ? A
How to smartly restrict users from viewing technician specific fields in a template.
Hello Folks, Note: Just in case you missed our earlier quick how-to videos on configuring different tasks in ServiceDesk Plus, head here. Here's another short how-to video on smartly restricting users from viewing certain fields in a template using field and form rules. Check out this video, try it in your environment and give us your feedback in the comments section below.
Localisation - English (British)
I would like to know if it's possible to have a British English localisation of this product, and if not how I would go about getting one?
Monitoring WebSphere Application with APM Insight and Java Runtime
I have an application running in WebSphere V8 that I would like to monitor. Would it be advisable to set up both an APM Insight and Java Runtime monitor? Or would having these two monitors running simultaneously cause too much overhead?
Bulk creation of Traps Listener
I am trying to create a huge number of trap listeners, so i there any way for bulk creation of trap listener?
Grant ability to clear date fields
Currently, once a date is saved into a date field in the system (specifically the asset section, but likely many others as well), we have no way to clear that field to make it blank again. Use case would be that a user made a mistake and entered data into these fields and they need to make the fields blank again. We currently have no way to take the dates out of that field and make it clear again. This is a huge problem, as if a user makes a mistake, there is no way to rectify it.
ServiceDeskPlus 9236 Released
Dear Users, ServiceDeskPlus 9236 is released and can be downloaded from below URL. https://www.manageengine.com/products/service-desk/service-packs.html Issues Fixed in 9236: SD-64437: Exception while approving the final stage of a request. SD-64108: XXS vulnerability issue in showing the auto suggestions while creating request. SD-65254: Error while running query report with column name /alias name containing the keyword 'from' and function 'longtodate'. SD-65245: Unable to assign Technician
Lost Mode lets you locate, lock or wipe your iOS & Android devices.
Hey all, We all face that frequent trouble when some of our end-users lose their mobile devices. Possible problems that emerge are: 1. The risk of data falling into the wrong hands. 2. Monetary loss of expensive mobile assets. 3. Productivity loss suffered by the user. Oh, and so much heartache! Mobile Device Manager Plus solves this problem by supporting Lost Mode feature for iOS and Android devices. With Lost Mode, you can 1. Remotely locate and lock down devices. 2. Display a personalized
Interfaces on Windows objects (unmanage or remove multiple at once)
So there are tons of interfaces on a Windows Server or VM automatically included and monitored when discovered. Is there a way to mass disable the monitoring so only the primary NIC(s) are actively monitored? Manually going through one at a time and choosing Unmanage, Configure -> Disable or delete is a huge pain. Also noticed that under Status Poll details, the option to Disable status poll details is visible, but greyed out. It would be easier to have them unmanaged/disabled by default and only
Minimum rights for service account running the ManageEngine ADSelfService Plus service?
We are changing the account used to start our ManageEngine ADSelfService Plus service, and need to know what are the minimum rights needed for the account? If you could let me know, or provide me with a link to documentation that explains this, I would appreciate it.
Desktop central issue
Dear Support if you guys not offering any support on phone please stop publishing it and remove from IVR . I try to call so many times No one ever pick up the phone always go on message and left around 20 plus message in last 3 weeks not a single call back . I am serious issue with product as we relay on this production later on find out it show the wrong reporting incorrect patch level from the OS sometime even the wrong OS .
No reports available at the moment for the configured scheduler.
My daily report on soon to expire passwords was working just fine until 2 days ago. Now the report simply says "No reports available at the moment for the configured scheduler.". However, when I manually view the report on the web interface, everything is fine and displays users who are going to expire. I upgraded to 5320 and it did not fix the issue.
Change Management - for a small IT dept
Does anyone have examples of workflows for Change Management in Manage Engine within a small IT department. We are team of 8 people, we don't have a dedicated Change Manager, often the change requester and change owner are the same person (the technician). The process here seems a little complicated for such a small department with a lot of phases and steps. Currently we are often bypassing the change process because it is overly complicated. Ideally i would like the technician to submit a change
Admin user takes up "Named User" license
Is it always true that the built-in administrator user takes up a Named User license? We purchased the licensing expecting to have that user, and it seems odd since usually builtin users don't count against licesning.
Webinar - Nuevas funcionalidades de la versión 9200 de Servicedesk Plus
Hola a todos! Queremos presentarles las nuevas funcionalidades de la versión 9200 de ServiceDesk Plus. Únete a este webinar en vivo donde mostraremos las características más importantes que se agregaron en esta versión 9200. La cita es el miércoles 6 de diciembre. Para inscribirte, por favor accede aquí. Te esperamos! Saludos cordiales,
New Tables
I am not identifying the tables RCTechnicianIDs / requestcharges in version 9.2 9218, were new tables created? Could inform me ....
Multiple Hosts with same IP address
Hi, I have several hosts sending syslog data. They are all using one public IP address, since the server running Eventlog Analyser is somewhere outside of this network. I understand that hostnames (ip-addresses) in Eventlog Analyser are being used as unique identification. However, since my syslog hosts are using different ports, isn't there any possibility to add two hosts in Eventlog Analyser using the same IP address but different ports? Or is the only way to solve that issue to move the Eventlog
I can not start ManageEngine eventLog Analyzer 11.0 service on server
I have a windows 2012 R2 member Server of a domain that is hosting Eventlog Analyzer. It is working just fine except for when the server is restarted before. When the server is restarted the service stop and I able to start the service and it work fine but today I can not be able to start the service one it stop when it restart the server. recently we did some change on GPO on the domain. I need help to start the service. what you expect on GPO update afect on the it. Thank you! Thanks in
Web Application Potentially Vulnerable to Clickjacking
Hi, Our Nessus scan is showing a clickjacking vulnerability Description The remote web server does not set an X-Frame-Options response header or a Content-Security-Policy 'frame-ancestors' response header in all content responses. This could potentially expose the site to a clickjacking or UI redress attack, in which an attacker can trick a user into clicking an area of the vulnerable page that is different than what the user perceives the page to be. This can result in a user performing fraudulent
BackupDB.bat stuck
We are preparing to upgrade OpManager 11.6 to 12.2 and I'm running BackupDB.bat on D:\Program Files\ManageEngine\OpManager\bin\backup. The backup starts to run but gets stuck at one particular table, I let it run over about an hour. The OpManager service was running when I initially started the backup. I have tried stopping the OpManager service, as well as closing Java and Wrapper service. It seems to get stuck at the same table every time. It moves very quickly up until this point. Has anyone ever
Resubmit approvals should create a new entry
This refers to both request approvals and PO approvals: Often, when we ask for an approval, it goes unnoticed by the approver, which means that we need to resubmit the approval. However, resubmitting the approval overwrites the original entry in the original approval, which means we have no evidence that the first approval was sent (something often needed to prove that we have been attentive.) Instead of overwriting the original approval, could SDP simply add another row to the table with the new
REST API - ResourceID
Hi, I am trying to connect to ManageEngine Apps Manager and pull information about monitors via REST API (http://help.appmanager.com/list-monitor). The ListMonitor REST Command asks for the ResourceID of a particular monitor. Does anybody know where can I find the ResourceID so I can include it in my REST call? Thanks! -Robert
A few features that really need added and fixed.
1. Allow a user that is CC'd to view a ticket through the user portal. I had created a previous forum pos for it, and the only fix is to allow them to see every ticket in their site, or every ticket by their department which is not a secure way of doing things. 2. Reply to two tickets at the same time. If I click "Reply" on one request, then a new reply window is not spawned, instead it reuses the other one essentially erasing whatever you had written without even prompting you "Are you sure you
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