Service Catalog > Work Flow > Service Approvals
Service Catalog > Work Flow > Service Approvals Is there a way to select a requester as a level of Service Approvers or is there a way to add a new Service Approval selection? Thanks, Josh Your Version : 9.2 Build 9232
Mail Fetching without deleting email
Hi, I'm having a look at setting up Mail Fetching on our Service Desk. We get a lot of Requests raised via email, and the ability to automatically raise them into SD Plus would be very useful. I've got the mail fetching working initially, but I'm bothered by the fact that email messages sent to the mailbox where the mail fetching is configured are deleted. Is there any way round this? Thanks, David
E-mail notifications to technicians not working
Hi world, I create a preventive maintenance and schedule it, all works fine, but when the ticket is automatic created, the system don't send notification to the the technician, only appears in the Request list, there are a way to generate this notification to all the involucrated persons? Thank for your assistance Mike
SLA Porcentage column
I need a report that shows the percentage of SLA compliance per technician, that is, if I have 100 tickets and 30 we have not complied with the SLA will be 70% compliance and 30% non-compliance.
Integrate AssetExplorer & Servicedesk plus
Hi all, We have asset explore and service desk-plus MSP, It is possible Integrate both ?, Since it is very useful during the ticket booking based in asset and also track particular asset service calls. Regards, Mariappan S
Sflow EX4200 problem with gre traffic
hi i am trying to monitor a site to site link from a juniper ex4200 device but there is a gre tunnel betwenn both core switches in both sites and when i monitor the physical interface in the juniper it shows all traffic but encapsulated GRE_ APP and i am not able to see any conversation on the link the link is congested and i need to monitor the sessiion between both sites so any solution for this gre traffic ?
API changes in new version SDP.
Hello!Сan I use the API of SDP 8.0 after upgrade to SDP 9.2? where can I find a list of API changes after the update from SDP 8.0 to SDP 9.2? Thank you!
need help with esxi 6
try to monitor vcenter that including mix of 5.0 & 6.0 esxi version after scanning i can see the hosts but cannot monitor the 6.0 version im using the last version opmanager 12.2 any ideas ? thanks
Install some requested patch from MS
Hi ALL! I need install some hiden patch from MS for all my Windows XP. https://support.microsoft.com/en-us/kb/953760 This patch (WindowsXP-KB953760-v2-x86-RUS.exe) can be requested from MS site. How i can install it ?? http://odarchuk.com
Survey Link Broken - post Upgrade 9223
Hi, The survey link is now broken (http://servicedesk.horizons.govt.nz/sd/SurveyDetails.sd?surveyData=7d6499308bd38b65cc82419b4a4e32bba643af17). The rest of SD+ behaves as expected. The Server has also been restarted. Any suggestions on where to start looking? Chris White Application Support Horizons Regional Council
Change Module -- Reminder e-mails for approval stage
In the Change Module, can you set up a reminder e-mail if an approval did not respond to the initial e-mail for a given change stage? For instance, if the change manager is asked to approve, can after 1 or 2 days send a reminder? Thanks, Rob
Not able to create new line nor removing bold text
Dear all, I've been facing issues with changing format of text through customized scripts. One example is that I want to have one text bold and then break and let the user write in normal text. I'm able to put the text bold, but then cannot make line break nor remove the bold of the description. Please see print screen below.
running out of disk space
We are running out of disk space after each new build install. Is there any temp data that can be cleaned up. Like this folder is 13 GB and growing. C:\ManageEngine\ServiceDesk\Patch
Alerts ADAudit to Opmanager
Dear, Is it possible to get or send the alerts from ADAudit to Opmanager of RSS feed? We alert screen does not has an automatic update screen and we want te alerts on our monitoring screens. Thank you! Regards, Jerry
Migrate AD Audit Plus to a new server
Good Morning, I recently saw a post here about moving the AD Audit Plus applications to a new server. That post was over 5 years old. I would like to know if the procedure is still the same or is there a new procedure? The procedure from the previous post was the following (in a nutshell) Stop the service on the old server Install AD Audit on the new server (same build as the previous installation) Copy the entire ADAudit Plus folder from the old directory to the new server and overwrite the current
Unsuccessful update from ver.4695 to ver.5010. Could not find the main class
hello yesterday i try to update my program from ver.4695 to ver.5010 it was unsuccessful. "Installation Wizard" took a lot of time (more 10 hours) like on picture i cancel it by kill process after restart i will see this: please help. Program not start.
Date time locale in AD audit Plus
I am trying to configure date time locale on our AD Audit plus (admin/personalize) but it only gives me Greek formatting options. I changed the server's regional settings from Greek to English UK but still no luck. The server is Windows 2012 R2 64 bit and AD audit plus is version 4.6.0 build 4685. All dates in Ad audit plus appear in Greek. Any ideas?
High Availability - new setup Secondary Server won't start
I have upgraded a primary PMP instance from build 7100 to build 8600. I have downloaded and installed build 8600 and followed the HA setup guide for Postgres. I have tried to start the secondary server but it won't start. the wrapper.log contains: NFO | jvm 1 | 2016/11/24 15:00:00 | Trying to start PostgresSQL server failed The relevant text in the serverout0.txt seems to be: [14:53:42:293]|[11-24-2016]|[com.zoho.framework.utils.crypto.EnDecrypt]|[SEVERE]|[27]: Encryption failed| Any help greatly
Members of support groups do not receive an e-mail when a new request is assigned to this group.
Hi Support, have here ServiceDesk Plus v9233. In this Version, Technician members of support groups do not receive an e-mail (SDP send no Mails) when a new request is assigned to this group. Any help here ? thx Stefan PS: Based on this example https://www.manageengine.com/products/service-desk/help-desk-support-groups.html
Notification Template
Hi, We have setup a Notification which goes back to users if they send an e-mail to trigger a new ticket. The response goes back fine, but at the bottom is the following text. Anyone ever seen this before ? I've wiped out the text and re-typed it. Normal 0 false false false EN-GB X-NONE X-NONE
Best category to match Bluecoat Proxy SG?
Hi Please someone advise what is the best category to match Bluecoat Proxy SG? Thanks, Ramesh
ADManager can't export more than 1000 user
Hi, I an trying ADManager for manage Active Directory. It is very nice and easy to use for admin and users. Great job! Today i try export list alluser in my Active Directory (more than 2500 user) but it only display 1000 user. Is there a way to fix this problem? Thanks & Regards,
OpManager 12.2 service pack released!
Hi, We are glad to announce the release of the much awaited OpManager 12.2 service pack. This is one of the biggest service pack release in the history of OpManager and hence the delay. However, we thank all our customers for waiting paitently for the release of this service pack. What 12.2 has to offer for customers using OpManager 11.6 (or lower versions)? Unified network management: OpManager 12.2 allows customers to upgrade to a unified network management software that includes various network
IF Alias in IPAM published data
Good morning, When i look at the IPAM results i see the IF Alias showing the names of the ports on the switch, however when i select to publish the data it is not a column for me to choose, i am building a map to give a view of hotdesk usage and require the Alias to be published along with the Data, is there a means to do this? I've tried using the data from SPM+, however as it does not have an add-in for currently logged on user the data is viable for my needs Many thanks EDIT As an additional the
AD Manager Plus | SQL Server Requirements
Hey All, We are working on installing AD Manager Plus with an external MSSQL DB. Are there any general SQL Sever Requirements for this application? Thanks! Jeff Day
Please revert back the mechanism of SDP help！！
Dear team I am not sure from which build SDP‘s help documentation had forced access the help doc online （https://www.manageengine.com/products/service-desk/help/adminguide/）. But not all customers are willing to read English documents, if the online docs unable to provide i18N edition, this will be a problem. At the SDP previous build (maybe before SDP 9200?), when end user click the help doc link in SDP UIs, SDP will check whether there is a local help docs under <SDP_HOME>/help directory. If
Auto requester assignment
We have a mailbox where users will ask us questions, that doesn't automatically create a ticket. Regularly we forward that email in to SDP, but it sets the requester as the "IT Department". Is there a rule we can add that parses the email for something so we can Specify who it was from? IE. Body contains ##From: Joe Schmoe## auto assign it to "Joe Schmoe" Thanks in advance. --Scott
ServiceDesk Plus 9233 Released
Dear Users, SDP 9233 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9233: SD-63813 : Vulnerability issues fixed in agent. Note: Users are requested to upgrade to latest agent version to resolve scan issues. SD-64239 : All XSS vulnerabilities are fixed in "Purchase Request" module. SD-63222 , SD-63215 , SD-63210 , SD-63211 : XSS Vulnerability issues fixed. SD-63930 : Struts related vulnerability fixed.
Automation
Hi, I was just after some thoughts from end user as to how much they have been able to automate install of new machines on a domain I have been looking at the product and have automated quite a bit so far but wanted to get feed back from others as to how they have got on Thanks, Mark.
create a ticket with an email
hi, i want to open a ticket with sending an email but i can not create. my e mail server setting is success. incoming and outgoing server test is working. how can you help me? Are there another settings? regards.
How to remove only tickets and keep same configuration?
Dear all, We're about to go live with SDP in an organization of +1200 end users, and after several testing tickets being created and un-managed we would like to start in production with a "clean" environment. How to do this? Kind regards, JS
Do I need Agent
Do I need to install the SDP agent if I am also using Desktop Central and have the DC agent deployed already?
[object Object] on Purchase Request to Purchase Order
Hello Colleagues! When I try to make a PO out of an approved PR I get a screen to associate PR Object types to Asset Types... I choose the appropriate fields and when I click save and create PO... "[object Object]" PopUp appears. I have tried changing categories and objects, nothing helps. I am on v9.2 Build 9233
prices to upgrade license
What are the prices to upgrade our ServiceDesk Plus license? We currently only can have 35 technicians and 2000 assets. ServiceDesk 9.2 Build 9232
Invalid command line argument when deploying custom msi
I am trying to deploy PDFill as a custom package. It successfully uninstalls the previous versions as described in the pre-deployment activity, however it will not install the new version. The custom package only has "/quiet" as an MSI property, but the log file shows different. Where are the extra arguments like ACTION=INSTALL coming from? Here is a snippet: [ 2014-12-10 09:13:39:026 ] [ 3880 ] [INFO] ########################################## INSTALLATION ###################################################
Keep having to log into DTC
Hi Having an issue with DTC, if I leave it for 5-10 mins it times out and I have to log in again. It only seems to have happened since the recent update. It's frustrating that I have to repeatedly login all the time. Using IE 11. Anyone else experiencing issue or know of a fix? Thanks
need a report that shows software by computer with last used date
he the software metering report option is not suitable as I would have to add all software individually is there a report option that can list all software by computer with date last used so I can identify software to uninstall please? thanks John
Use of another IP ADDR
Hi Is it a way to use a different IP address for administration of the Netflow analizer. other than the one use for receiving the flows? Thanks in advance for your help
exclude drive/volume from space checks
we are all of our page file drives setup at the "P" drive and they all show up as "Volumes with the most usage".. Is there a way to exclude all "P" drives? Thanks in advance Mike
Description being limited to 64k
Hi, We are currently running v9 build 9040. It does not take long before the Description field increases in size when using ServiceDesk to work with customers/requesters. Soon, the description becomes appended with: "The size of the description being greater than 64K, the content has been moved to attachment FULL_DESCRIPTION.html " After this point, it is no longer possible to easily read requests, current status, or search requests with attached HTML descriptions. I notice this is an open and *long*
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