Installing trusted certificates
I'm looking to install trusted certs to all machines including ones that are not in AD in remote offices. Is this possible with Desktop Central?
My Details Tab Configuration
We'd like to make the My Details tab available to requesters , but we want to configure what they can edit. We only want them to edit their Contact Information. Any way to do this?
Message: POST_ONLY_URL
Hello, <operation name="GET_REQUESTS"> <result> <status>Failed</status> <message>POST_ONLY_URL</message> <error_code>4001</error_code> </result> </operation> https://sdpondemand.manageengine.com/api/request?scope=sdpodapi&authtoken=mytoken&OPERATION_NAME=GET_REQUESTS Does anyone know how to solve this?
Service Request - Generate First Response
I am trying to understand how to initiate a first response in a service request. I have found the "consider as first response" checkbox in notes/worklog - but that only appears for incidents. How can this be accomplished with a service request by a technician without replying to the requester with an emal.
Mail Fetching status :STOPPED
Out mail fetching keeps stopping, if you try to start fetching it goes back to stopped immediately. We are using version 9.2 Build 9220 Any help would be greatly appreciated.
HTML signature
Dear Support, It would be nice to have the possibility to import my signature in HTML format in the personalize menù. best regards Matteo Zambelli Application Process Expert & Development phone +39 035 606445 matteo.zambelli@nwglobalvending.com
Question on ServiceDesk Cloud
My organization is looking at possibly going to ServiceDesk Cloud from our local copy of ServiceDesk. Is there a way to copy our existing data (database, custom reports and file attachments) to the cloud version?
Script Master - 5: How to send custom SMS notifications to users
Hello folks, Do you guys remember the Script Master's post about sending custom email notifications? In case you've missed it, you can visit the post here. Today's Script Master's post will help you send custom SMS notifications to users through SMS gateways. To demonstrate, I've preferred the Clickatell SMS gateway in this post. How it works: The SMS is sent using the Clickatell SMS API along with an authorization token, against an existing account. In the application, you can use either Request
Notifying when a ticket reaches a certain age
One of the things we would like to do isr HTTP POST to our Rocket Chat channel. I know there is Slack integration but we do not use slack at all. Our requirement is for us to be notified when a ticket reaches 15 minutes old without being assigned. Is there a way we can utilize the REST API in ServiceDesk to notify once something reaches that age? I looked at Customer triggers and the trigger can only be executed when a request is created or edited which isn't very granular. My thought for Rocket
API
Hi, I am attempting to use the API to pull a listing of our requestors. I am receiving the error:{"operation":{"result":{"status":"Failed","message":"Invalid URL","error_code":4007}}} I am using the url: https://sdpondemand.manageengine.com/api/json/requester&scope=sdpodap&authtoken=AUTHTOKEN=f529251b703b3f17f0b198f78960dd6f&OPERATION_NAME=GET_REQUESTERS Can someone please assist me in where I am wrong? Thank you Kate
AD Sync Time
Hi, We have had issues where accounts are in the Domain but don't show up in ADManager Plus. Is there a delay in how long new domain accounts will show up in ADmanager? I was of the understanding it was real time.
business rules work only for deafault setting site
Good afternoon , There is a problem with manageengine servicedesk plus 9.1 Build 9114. I try to test the system using the free version. Created one region Germany, in its 5 sites with independent settings. When I want to filter the emails between sites I have a problem. In the business rules I have a choice: rule for deafault setting, rule for site 1 rule for site 2 rule for site 3 When I send a letter as if from the user, it is subject to the business rules for deafault setting site. If I'm
Scan for system with TPM (Trusted Platform Module)?
That's it. I just need to know if there's a way for DesktopCentral to tell me if systems have a TPM installed, and if so, what version, details, etc.
Updating our ELA to newest version
Hello all, I believe there may be a new version available of Event Log Analyzer. We are currently running: Build Version: 11.1 Build Number: 11011 Database: POSTGRES I just have a couple of questions: 1. What is the newest version available, and how to I download it? 2. Are there any special instructions to installing the update, or do I just install it on top of the existing installation? Thank you in advance! Kyle Olson
After email fetching stops, how to import the missed emails...
Good afternoon, When our email fetching stops in ServiceDesk Plus, we send a notification, and then manually restart fetching. My question is, for the emails that came in while the fetching was stopped, is there a way that I can create these as tickets without manually reading all of the missed emails? Diana
How do I keep the original email on the request when replying to the sender
Whenever I click on Reply on a new ticket, it does not include the original email on the request. Is there a setting that will allow me to modify this? Same case when forwarding an email in MSP, the original email does not appear when I click on Forward. Any info is greatly appreciated. Thanks, RD
[SOLVED] 9116: Requester Name does not exist; polish characters in requester name
UPDATE: Problem solved, after deleting sdp temp files we discovered that http->https redirection gone... Strange, but after configuring it again, everything back to normal. When trying to change requester after sending ticket by email from my own email account i get this message: And it seems to me that it happens only with requesters in special characters in name (mostly polish characters but also "-"). I have also 9117 on my LAB but in different os configuration (Linux/Postgres instead of production
[Solutions] - Why we can not assign network engineer to approve or reject network solutions, and assign DBA to approve or reject database solutions, and so on ?
[Solutions] - There are various types of the Solutions. Such as hardware solutions, software solutions, network solutions, and so on. administrator can approve or reject all solutions. Why we can not assign network engineer to approve or reject network solutions, and assign DBA to approve or reject database solutions and so on ? Professionals handle professional things.
Updated database schema
A while back you posted the attached database schema, I am currently looking at setting up a connection from Sharepoint 2010 to the SupportCenter database to allow some of the reports to run live on a page. Can you please confirm if this schema is still valid or perhaps provide an updated schema?
Remote control needs to be logged in request history
I just noticed that the history tab on a request does not log when a technician takes remote control of a computer from that request. That is important for auditing purposes and I'm quite surprised that you don't log it at all. Eventually it would be nice to have an option to record a remote session and then save the recording to a solution, but that's much larger project.
Ability to delete Change notes
Currently we are unable to delete entered notes in a Change ticket. This feature is currently available in the Request and Problem modules. SD 9217 Enterprise MS SQL ------------------------- Canada
On-Premise Validation
Hi again, Our team is working hard on putting SD+ into service asap. But while all the configurations take place, we have another suggestion for future features: When you configure SD+ On-Demand, you can use AZURE or OFFICE365 domain as a way of validating the access. If we want a similar way in SD+ On-Premise, we have to do it using a VPN connection, wich in our case makes things worse. We propose adding the option of using also AZURE or OFFICE365 domain as a way of doing the access validation
Add new custom language
how can i translate the servicedesk to a new language? is there any language file for translation?
Define project and request task dependencies in Task view
Currently the only way to define a task dependency when viewing all of a project or request tasks is to view the dependencies map. I would like to be able to define dependencies (parent tasks) from within a column that can be added to the standard task list view.
SNMP v3?
When will there be support for SNMPv3 in the network scan credential options?
Automatically restart mail fetching when server/service restarts
When we upgrade ServiceDesk Plus or have to restart the server/service at any other time we have to re-start mail fetching. An option to restart mail fetching automatically would be nice.
Email Notification not working on ServiceDesk Plus for new request creation, completion of request etc.
Hi Support, I have setup ServiceDesk Plus everything is OK only Email notification for technician as well user is not working. I have checked all the settings. After saving settings in Admin=>MailServer Setting=> Incoming it shows settings save successfully and connection with Email server for mailbox is also success. Screen shot attached for further information about incoming/outgoing email settings. Moreover I have checked emails working on OutlookWebAccess (OWA) just to troubleshoot that normal
Total count on a query
Hi all, i have the following query but would like to place a count of the total number of tickets resolved. What would be the best way to achieve this please. Thanks in advance select MAX(aaa.first_name) "Resolved By", COUNT(Distinct workorderid) "Count of requests" from workorderhistory woh left join aaauser aaa on woh.Operationownerid=aaa.user_id where (operation='Resolved' or operation='CLOSE' ) and ( aaa.first_name like '%tech1%' or aaa.first_name like '%tech2%' or aaa.first_name like '%tech3%'
Projects - Query Report request
Hi, We are about to start using our Projects module fairly extensively, due to the lack of being able to associate a purchase order with a Project we wish to be able to report on associated Service Requests that have associated Purchase Orders to essentially have a total cost of each Project (I do realise there is an 'Actual Cost' field available however this is a static field). Fields required would be from Project Module - Project ID, Title, Status. From Purchase module - Total Price where PO
SPM/IPAM Setup
I am trying to set up the SPM/IPAM since I have the licensing coming in sometime today. The issue I have is this. There is no way to add items to groups that are not listed. Then what is the proper way to configure SPM/IPAM to start getting the detailed information and start producing reports. Daren
Is anyone experiencing issue with updating the offline patch DB process
We've implemented Desktop Central 10 on server 2008 Std R2 in a standalone network. We are experiencing the same issue. Little to no problems with previous application version in same scenario. "I have Desktop Central 10 installed in a closed network with no access to the Internet and have followed the steps here: https://www.manageengine.com/products/desktop-central/help/configuring_desktop_central/patch_management_for_closed_network.html. When I try to update the Patch Database in Desktop Central
Netflow Analyser Android app - doesn't connect to server
Hi, I have Netflow Analyser running on a server with a fixed IP. When I open the http page via my mobile phone, it works fine. If I try to connect via the Android Netflow Analyser App, I tried to connect but then nothing happens. If I enter a wrong IP or Port, I get an error message from the app. If I enter the right IP and Port, there's no message at all. So, the issue seems to be at the authentification level. Even tough the username and password is correct. What could it be? The app is communicating
Netflow Analyzer Traffic Auto-Refresh
How do I configure Traffic to auto refresh. I know in older version, 9.0, I was able to do this but cannot figure out how to setup in newest version, 12.0. Thanks,
creating support group
Hi guys, I've created a group within our helpdesk using support group to carve off helpdesk cases for a different group. question is right now we have a notification rule that gets automatically sent to the user from the main helpdesk. Is there a wayto send out a different one based on the email address it comes from? for eg. helpdesk@servicedesk.com gets a specific automticaly response helpdesk-different@servicedeks.com gets a different email
Best Way to inventory ESXi Standalone Systems.
What is the recommended way to inventory an ESXi Server (5.x & 6.x) that is standalone (not part of VCenter or VCenter Cluster). We have tried the linux script. but are unable to import the XML file. We need to get our NON-VCenter ESXi nodes into our Asset Management/CMDB for tracking and ticketing. This is a bit of an issue for us. We have also tried by network scanning and using network scanning of AssetExplorer as a distributed scan. The ESXi nodes don't show up and are not imported.
Issues with Mozilla Firefox
Hello, We have an issue with creating new requests, the issue only happens with Mozilla Firefox, if we try to create a request and the requester has a special character in their name (á,é,í,ú,ó) it gives the message that the requester does not exist. Any ideas? @Database Name = PostgreSQL@ @Database Version = 9.2.4@ @Current Build = 9235@ @32 / 64 bit installation = 32@
Planned maintenance of our US Data Center
Dear Customers, Earlier this year, we made a decision to set up a new US data center with greater bandwidth through upgraded WAN links, better and powerful application and storage servers with sufficient head room for future growth. In September, we tested this new US data center successfully, by switching and serving all our apps from the new facility, before we switched back to our primary data center. The test was accomplished with minimal service disruptions. Please refer to this related post.
Advanced Search Condition on Dates Needed
We have a lot of Date fields as part of our SDLC process and I have bumped into this a few times but for date fields I could really use a condition that is "None" or "Is Empty" On the pick lists you can choose "None" when needed but for a date I can't evaluate the field for an Empty/Null Condition (Attached Pic for reference)
Login Name for AD users that were imported
I need to have the login name for imported AD users to accept the UPN and the email address both and link to the same requester. Currently, you can authenticate with the email as the login name but it doesnt link to the same requester as UPN and creates a second requester.
Manual AdAuditPlus an clustered DataOntap version 9.0??
I wonder if there are any manual how to configure NetApp Filer with clustred DataOntap (cDot) version 9.0? The manual in the program is not for cDot since the cifs options dont apply to cDot 9.0. I also wonder how AdAudit Plus knows which user to use on Netapp? I have tried doing it according to different manual I have combined but I only get: "Error in getting Shares, Access is denied - Error Code:5" Hoping there is a much newer manual! Thanks /Catherina
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