SITEs created automatically Please HELP!!!!
Group conflict with Business rule and Support Group Email.
Hi, 1.We have alerts configured to send from a monitoring application. Based on the requester, a business rule is applied which automatically puts this in the queue of the appropriate support group. 2.More recently, we had a different issue where the fix was to put the email address we fetch from into the 'Group Mail Settings' within our main service desk support group. Since this change has been made, all of the alerts from the 1st point go directly into the support groups which is referenced in
information in the audit of "sent how" or similar
Is there any way to extract information in the audit of "sent how" or similar? Thanks and regards, Gerardo
Admin Delegates can not change their passwords and need fixed
Admin Delegates can not change their passwords and this needs to be fixed.
Allow ownership of a Monitor, Action and Threshold to change to another user
Allow ownership of a Monitor, Action and Threshold to change to another user so the new user can edit and manage an existing item as a Admin Delegate.
Not sending a notification every day
Hey everyone, I have set up the password expiry notification to send daily, but some of my users only get the email every other day or even ever 3 days. Is there a switch that I am missing that allows the email to be sent every day no matter what? Thanks for the help.
Disenroll multiple users from ADSelfService Plus
Is it possible to 'disenroll' multiple users in one go from AD SelfService Plus If possible, can someone let me know the steps? Cheers
How to deregister an enroll user?
Hello, Can anyone tell me how can i do to deregister an enroll user? Thanks
Mail Server Settings not displayed
Has anyone else had an issue when they update the domain is no longer displayed within the drop down listing? but all the information is in the admin page. Also when attaching the the database to a new installation the mail server settings and password policy notification information not showing? please see attached.
how to add additional fields in reports or in search list view in service desk plus MSP
I created a Service Catalog and a service Category in my Manage engine. I also added 3 additional Fields in my Service Catalog as numeric Fields which Names are : Phone number , Order Number,Customer Number. I need to be able to search my requests using these 3 Additional Fields and I need to extract data from those fileds in order to make a report But The Point is that These Additional Fields are not listed in default Search Fields and also I Cant make a Report to find these fields information,
sub-group permissions inheritance
Hello, Since we are used the way to manage passwords in folder, we are trying to use sub-groups to do the same way. However, the permission is not inherited from the root resource group and we have to set all groups individually which is not good. It is noticed that other user was already asked the same question in 2013 and one of your engineer mentioned that the feature was in the road-map. Here is the link: https://forums.manageengine.com/topic/sharing-sub-groups Just wondering if it has been implemented.
Exception while trying to send notification for Request ID : N Mail sending failed.
Hi, I'm getting this error Exception while trying to send notification for Request ID : N Mail sending failed. But there is no other information about it so I cannot find the problem. Is there any way to troubleshoot this? Please find attached the support file. SDP 9.2 Build 9232 OS: Windows Server 2012 R2 DB: SQL 2014 (version 12.0.2000.8) Thank you and best regards, Rodrigo.
How to remove surpluses equipment from list?
How to remove surpluses equipment from list? "Agent Version is not compatible" showing after scan but I can not see option to permanently remove surplused equipment from inventory. Thanks
Upgrade AE Agent
Dear support, We just upgraded ME SDP from 90xx to the latest version (9233) Is the AE agent that already deployed (1.0.17) still can communicate with the server..? Do we need upgrade to 1.0.22..? Thanks, Dedy.
Servicedesk plus
Hi: I got issues on the email address that mask as sender. I had updated the new email address in the admin pages, but the email alert send out still send with old email address. I tried restart the service but it still the same. Any method the change it in file level? Thank you. ChuSoon
Opmanager 12 - ssl?
I've installed an opmanager 12.1 installation, to look at the changes, while we wait for migration update for 11600. The documentation for opmanager 12 (link) points to old install documentation, which is no longer relevant. I need to SSL this to securre the active directly authentication option.. where is that document?
Query Required to get CPU/RAM/Disk stats from CMDB
Hi All, Hope you are all doing great. We are urgently in need of a query that can pull out following information from CMDB in Manage Engine Service Desk Plus MSP. We would need atleast following information about the Servers in CMDB along with Hard Disk stats which we are unable to capture from CMDB report in MSP Build 9.4 Any help in this regard is highly appreciated. Please be informed we need CI Name, Site, Manufacturer, OS, total Memory, Total Number of CPU, Hard Disk atleast initially. Also
Sequence to periodically refresh test environment with production data?
MSP 9.0 Build 9009, Linux/Postgres Periodically (monthly maybe...) we want to "refresh" the test environment with the current production data. We take a full production backup ever night. I know about restoreData.sh, which is what I used to initially load the production database into my test environment a while ago. My question is, every time I want to refresh the test environment as described, do I just run restoreData.sh on test and load the production backup, or do I need to first run reinitializeDB.sh
Reclaim Old Ports
Good day, I have had some issues with our SDP and Desktop Central Implementation and we changed the ports a couple of times while fixing the problem. I now have three ports listening: 8080 My actual SDP 8081 An SDP login Screen with a different logo 8082 The Desktop Central Login Screen. I would like to disable SDP on port 8081 and move Desktop Central to Port 8081 because I would like to deploy ADSelfService on port 8082. How would I go about this? Thanks,
Multiple connections to share not allowed
Hello guys, I need to deploy packages to the server with the Desktop Central installed. Unluckily, I can't. I am stuck with the message as the picture shown: Any solution, work around please? I have been trying to change user, change network share location etc. Still the same. ------------ Cheers, Marek
Can't restore database on new installation OpManager 10000
Hi, I did fresh installation OpManager 10000 on Linux machine and try to restore MYSQL database from backup made by same OpManager build (same Linux). But restoration not successfully completed. In restorelog0.txt I have: [11-22-2016]|[15:14:31:553]|[FINE] : ************** Restore operation started ********************** [11-22-2016]|[15:14:31:553]|[FINE] : Restore started on 11-22-2016 at 15:14:31:553 [11-22-2016]|[15:14:31:554]|[INFO] : Extracting property file please wait .....
Pre-Boot option in Deployment policies
Hi all, I'm wondering if someone can help me out here. Is it possible to program a deployment policy that will perform a system reboot BEFORE the patch\software installation? Glenn Cousins, IT Manager Helix Electric
Mail Import geht nicht mehr - Zertifikate wurden erneuert
Hallo, wie und wo kann ich im ManageEngine HelpDesk das Zertifikat erneuern? Der Import vom Mails geht nicht mehr! Gruß Michael Thiel
Unavailability function doesn't notify?
Hello, If I mark that a particular support rep is on vacation from last week until next week, and I put (select) my name in "Notify", I don't get any emails/notifications if his/her request gets replied. Why? I can find those requests using "Unavailable Support Reps Requests" View (that means systems understant that person is "absent"), but doesn't send anything. Evaldas
Setting up SNMP OPManager v12
I want to setup SNMP credential but I'm confused as to how to do it. Not sure what to put on the places I mark below.
Email command Support Center Plus
Hi am i struggling to understand how to configure the Email Command feature. Could someone direct me please?
Order and install flow feature
Good Day Manage engine community, I have a quick question regarding a possible feature or if it even exists. We are looking for something that not only does purchase order flow but goes beyond that with order installation and completion. Example: Customer contract is submitted --> Contract is approved --> Needed equipment is submitted via Purchase order --> Equipment arrives -->Equipment setup and ready for testing -->Equipment is tested and ready for deployment --> Equipment deployed at customer
Windows AD security with nested groups
Hi, We have group hierarchy like the following: - adm user account - member of general admin group - this group is member of OP manager admin group. this is so we have roles / function groups within the AD. is this a workable solution ? kind regards Bauke
ServiceDesk Plus and mail formatting
In the last 2 releases we have noticed the odd ticket will come in with no mail formatting. I have yet to determine if the original email is plain text, rich, or html. Have any of you come across this and had more success to solve the issue than I am having?
Update Manager warning when applying 92113 hotfix
My environment has an on-premise Desktop Central 9 installation running build 92099. I want to apply the hotfix to upgrade to 92133, but the update manager gives me the following warning and I cannot proceed: "This build 92113 is currently not recommended for your network. Please wait till you get latest build updates from Desktop Central." Is there a workaround for this, or could I perhaps be missing something? Thanks!
Windows Domain Scan issue: Issue while starting domain discovery.
FAILURE :Issue while starting domain discovery. Please report the problem to the system administrator. Support file will have the error trace to analyze the problem and which can be created at Support -> Create Support File. [09:29:11:318]|[11-22-2016]|[com.adventnet.servicedesk.asset.action.DomainScanAction]|[SEVERE]|[159]|: Issue while discovering the domains.|java.lang.NullPointerException at com.adventnet.servicedesk.utils.ServiceDeskUtil.getAdventNetErrorCode(ServiceDeskUtil.java:3816)
Home folder specified in template over-written when using "Copy User Attributes"
I have created a template we are testing to create new users. In that template I specified the value for Home Folder by entering the server, share and username as: \\Server\Share\%username% According to what I have found %username% should be replaced with the login name that is auto generated by the template or entered in to the form. However, part of our process is to copy the attributes of another user due to the complex set of groups that currently exist. When I use "Copy User Attributes" it fills
OpManager license
Hello i would like to know if license of opmanager 11.6 is compatible with opmanager 12.2 Regards Franco
Upgrade assistance
I have downloaded the latest version of OpManager. I cant figure out as how to upgrade from earlier version of 12. when I run setup, it says I must un-install older version. I don't want to lose any configuration, please let me know the steps to upgrade to latest 12.2. from earlier version of 12. thanks
DST Update
Hi, Service desk time went back after 30 october summer time end. How to revert it ? (Not gmt settings, system time)
Date and Time Stamp Reply Emails
When you reply to an email it should show the date and time the email you are replying to was sent. This assists anybody reviewing the email to see quickly see when the email in question had been sent. This is similar behaviour to how many email clients work.
preventing duplicate approvers
We would like to automate some of the approvals in our service catalog. We plan to make use of the $DEPT_HEAD$ and $REPORTING_TO$ approvers. In some of our approvals we would like the approval process to go to a person's $REPORTING_TO$ and then to their $DEPT_HEAD$. However, in some departments, a requester reports directly to their $DEPT_HEAD$. Is there a way to check if the $REPORTING_TO$ and $DEPT_HEAD$ value is the same and then skip one of the approval steps? Thanks for your assistance.
Field Project Code to Request list
Hi everyone! Is there any ability to get field Project Code from Project to Requests list? Now in request list is field "Project id", but unavaliable using another field from project.
Gina/MAC Plug-in customization
We are running primarily windows 7 computers and are looking to push out the Client Software to all computers. However, on the computers we are currently running it on when you click the "Reset Password/Unlock Account" link it launches a window with the ManageEngine AD Self Service logo in the upper left corner. Can that logo be customized to be our company logo?
IPAM & SPM Add-On for OpManager trial license
Hi, I'm new administrator in this office and newbie with OpManager standard 11.6/ I would be interested in IPAM & SPM evaluation since it just expires after activated yesterday Any other new way to get the new eval key for the purpose of assessment?
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