Dock Quick Create
Good Morning! I apologize if this is a duplicate ticket but I did search and didn't find one. Is there a way to dock the Quick Create window like it was in the previous version? Thank You! William
Opmanager monitor "Units" is in percentage even after changing to "GB"
I want to monitor my disk space in GB instead of percentage % because different disk has different sizes and percentage is not the best way to monitor disk space for 100s of servers. I tried to change monitor units to GB but it still gives me % value, see screenshot attached. any help to rectify this issue. Thanks
How to create a default configuration to apply to all current and future desktops?
I created a configuration to set the default browser homepage and deployed it to all current users, but I would like it to automatically apply to new users (and new desktops when the DC agent gets installed).
Customize Reset password page
Is there any way to customize the data already in this pane. More specifically the text (Example: Jsmith). Can I change it? I know about the “CustomLayOut.txt” file. However I don’t know of any way to modify the text from there?
Multiple checkbox field
Hi I need aditional fields to create a template. I need multiple check box selection fileds for my new template. I don't see any option to add multiple ckeck box... Do you have any advice? thx.
Considerations to run DR version of MSP in Azure
We currently have an on-premises implementation of SD+ MSP This uses a Windows 2008 R2 server as the web front end with the SQL database stored on a separate SQL Server 2012 server running on Server 2012R2 We would like to configure a replica environment in Azure for disaster recovery purposes Can you advise if any guidance is available for setting up a cloud replica of on-premises SD+ Can you also advise if this can be done using our existing license or whether there is likely to be additional cost
Server Core
Is it supported (or even possible) to install ServiceDesk Plus on Windows Server Core editions?
Query Report to export all details in Request Catalog templates.
Hi Team, Please help us to generate a query report to export the names of all the Request Catalog template along with the Category, Sub-Category, Group, Priority, Site, Level for each of the templates. Application details below: Database Name = MySQL@ @Database Version = 5.1.50-enterprise-commercial-pro-log@ @Current Build = 9224@ Thanks Ratul
OPM 12.100 can not use Domain Credentials - domain allready exist
I have set up windows auth. It is allready working. I have added one operator. Now I want to add additional users and I can`t It seems that OPM can not see earlier entered and configured domain
servicedesk msp application could not start
Dear Support Team, My Service Desk MSP is running on windows 2008 R2. Version is 9.x It has been running well for more than half year. Recently there is outage on our storage, and the application stops working. We then cleaned up the storage and now it has sufficient storage space. However, when we tried to start the application , the app was hanging in the the booting process. Then we tried to execute the run.bat, and there is error like below Could Not Find C:\ManageEngine\ServiceDeskPlus-MSP\bin\jndi.properties
Tickets Created With Email Commands - Requester Field Doesnt Pull Requester From AD - Strange Behaviour
Greetings, We have a system set up where emails generated by a form sends an email to our servicedesk plus implementation. The email is plain text. The tickets open just fine and the fields are populated, including the requester field. At first, we would receive emails upon each ticket created as the requesters are tied to our AD which includes email addresses. However, over time the requester fields continue to populate yet the requesters no longer receive emails and this happens: What you are seeing
ADManager to rename PCs
Can PCs be renamed via ADManager? I saw an older thread that implied this feature would be available in the future, but it doesn't look like it had been updated in a while. Thanks!
Merging Assets
Is there a way to merge Non-IT Assets? We have some non-IT Assets that have all the information except they are not linked to the Purchase Order. There is a separate Non-IT Asset linked to the Purchase Order.
Issue with exports
When exporting to csv ADAudit appears to add additional content to the reports. Why exporting to say Excel, lines 1-5 are fine but when exporting to csv (raw if you will), I don't need this extra data. If this is not possible, is there a way of accessing the database so I can drag the raw data myself without the additional lines? Stephen Fowles 3rd Line Support Technician North West Ambulance Service - NHS Trust
APM Insight - .NET Agent ** Error 404
Hello I use Application Manage and want to test APM Insight .NET. I downloaded agent version 2.5 and installed it on the application server. After completing the agent installation my application started to display a 404 error. It also showed error in the Oracle client call. Even stopping the agent service the errors continued, somene after the uninstallation of the agent the application became normal. Has anyone had this experience? Grateful Jairo
Interfaces Up and Down notification
Hi There Opmanager 12.2 I have about 100 switches listed in my opmanager, If I don't want to receive notification when some interfaces going up and down I have to unflag the status PO option? but I have to click in the interface one by one??? No multi select option?? (it was there in the OP 11) For examble I have clients switches and I receive the notification every day when the users shutdown and turn on the computer, because the interface go up and down, but I want to receive this notification
Can you customize this Requests layout
Is it somehow possible to customize the layout of this "requests screen". As in, change the way its set up, adding categories, moving description - just to make it look nicer. As you can with the Email auto notify and such.
OpManager 12.2 upgrade issue
While upgrading from 12.1 to 12.2 I am getting error All services for OpManager are shutdown wrapper and java not running in task manager
Creating new group and moving devices, but they revert back to old group
Hello Everyone I have been trying to cleanup our OpManager layout and define a better design. As I create new groups, then import proper devices into those groups, I find the next day they have moved back to their previous group How can I make this not happen? Build: 11600 Thanks
[Free Webinar] Benchmark your user onboarding process through automation
User onboarding in Active Directory happens to be a nightmare for every administrator across an organization, there are a number of demanding steps an administrator must take to accurately provision a user object and there are a variety of reasons to do so. Register: https://goo.gl/fdUKW3 Presenter: Harish Sekar, Presales consultant Onboarding users shouldn’t be thought of as an activity but rather as a good measure to provide actual and enough access across Active Directory and various platforms
Can't open module Task and Worlog on ServiceDesk Plus Android app 3.0
Hello, I can't open module Task and Worlog on ServiceDesk Plus Android app 3.0 Any ideas?
New options related with creating request.
Hello, Could you consider following suggestion as a new feature requests (service desk plus)? 1. After I click on 'add request' button I would like to see message like this: adding new request in progress. In same time, template should be hidden or inaccessible. 2. Message of error should appear, also when necessary fields are unfilled or wrong filled. In this situation, template should be also inaccessible. 3. Wrong filled or unfilled fields should nbe marked by other colour.
Technician Activity Report
Hi All I would like to run a report per Technician to see what they have done whilst that have been logged into SD+ We are currently using SD Plus - 9.2 Build 9227 I can get reports on tickets closed and logged, but I need the detail relating to the actual activity while the technician is logged on, some of these activities could be - adding notes, replying on tickets, re-assigning tickets to others, etc. Main reason for this is that we have a number of remote Technicians and I need to ascertain
Help with report query
Hello, I'm trying to find a canned report from SDP but I am not able to find the report that I need. I'm looking for a report that will list ALL workstations (non server) and also list RAM, CPU (cores), and HDD. Can someone help me out? thanks!
Op Manager 11.5/Client Web Alarm -- No Sound
Team, I need your help on enabling sound on a web alarm for the client login, what happened some power user has muted the sound for all. We tried recreating the profiles and run program, we were able to see the web alarm flashing on the top right. We are now missing the sound on the Web alarm. Any thoughts on this case. Regards.
Asset Management - Cleaning Up None scanned Assets
Hello there, For all of us out there, which have a large pool of laptops, workstations and thin clients, its great to pull up reports, as long as they are up to date with Asset Info. Yes, SD does go to AD and update new assets and puts them into the Asset DB, but how can I get rid of ones which have gone !!! Is there a sync where if I delete in AD they disappear in SD ? Or do I need to go One by One and remove them from SD ? Can I suggest that in future, if any asset has not scanned successfully
Email settings saved successfully. But an error occurred while trying to check connection with mail server – Problem connecting to mailbox.
Hi Everybody, We have a problem using the setup of Mail Server Settings : All settings looks good, server name / ip address - user - password etc ... Another topic said that the best with a Exchange 2007 server is using the POPS Email type (995) If i type a telnet command line on our helpdesk machine to the mail server : telnet mailserver 995 > the connection is established but when i want to save my configuration on the Mail Server Settings (servicedesk), i get the message : Email settings saved
Out of hours email
When a ticket is raised out of hours is it possible for an email to be sent back to the requester with information about out of hours protocols. Thanks
Windows 10 Preparing Windows hangs
I'm having a problem with the enrollment screen on windows 10 devices. When a new user that is not enrolled logs into a machine it hangs at the preparing windows screen, I've left it for 5 minutes or so. If I press CRTL-ALT-DEL at the preparing windows I can cancel the initial screen that windows brings up then I'm immediately prompted to enroll the user. This does does not happen on windows 7. Also, logins work normally for enrolled users, or users that don't require enrollment. In troubleshooting
User gets blank screen after clicking on reset password link from GINA interface
Hi, We are testing ADSelfService Plus and have run into an issue where some users get a blank window after clicking on the reset password link on the Windows 7 GINA link. We are using SSL for the service, and the troubleshooting guide does indicate that this issue can be caused when using SSL and that it can be resolved by changing the port back to HTTP. I don't want to do this, as I need the service to run using SSL. Can someone help, please? We're on the latest version - build 5319 Thanks! Simon
Sophos Encryption installed
HI Team, In our Environment Sophos is being used as an Encryption Software. you have mentioned for Gina agent for Sophos Safeguard Disk Encryption no configuration is required. We are unable to get the RESET/UNLOCK option can you let me know the steps.
Multiple SMS while resetiing password
Hi all, Just we are trying Ad selfservice plus, Product details below. Product version: 5.3 Product architecture: 64 bit Build no: 5318 Our domain controller in windows 2012 and Forest function and domain function in windows windows 2012. Currently we have 3 domain controller and in AD self service plus we had entered all three domain controller in domain settings on AD self service plus and we enabling the SMS and Mail notifications while user change their password and during the unlocking.
Logon problem via AD authentication
Hi all, i have problem with Active Directory(AD) authentication. I imported all user from Active Directory. Now 99% can't connect to SDP via domain authentication - get error that login or pass incorrect. I'm sure(100%) that pass and login correct. What's wrong? i checked 'Enable Active Directory Authentication'. regards, the_script
Patch Deployment Scheduling
I am working on creating groups for automatic deployment of patching. My goal is to have everything go to the test group for approval / disapproval. A week later have a larger group pick up the approved patches. Finally, the rest of the computers picking up approved patches a week after that. my question is, If I set the group to "scan, download, and deploy missing patches." on a specific date, and they happen to be turned off that day. Will they pickup the "scan, download, and deploy" the next
File Integrity Monitoring not collecting data on DCs
I followed the instructions to setup file integrity reports on the domain controllers in the environment. I also manually added the audit permissions to one of the DC's Windows folders, to see if making modifications there causes any logs to populate, no luck so far. Does the fact that the 'Object Access policy and audit permissions(SACLs) need to be configured to audit the configured servers.' error pops up every time I open the reports mean that it isn't actually configured correctly? Is there
Only able to reset password once
Hi, I'm having a problem where users are only able to reset their passwords once using ADSS+, every time thereafter we get an error message. This is even though we're seeing a green tick next to all the requirements: We've just set this up on our network so I'm sure that I've simply missed a step somewhere, if anyone could point me in the right direction that would be great. It just seems very odd that it works the first time only for every account we've tested - I'd have thought it would either
Searching incidents only returns 1000 results
We had this issue with a previous release when a search only returned the first 1000 results, we've just upgraded to the latest build and its happening again. Someone remind me how to fix this so we can either get all results or the latest incidents rather than the oldest ones
Install as a Service
Hi When I try and install as a Service it won't accept the username and password that I supply. The user is set to be able to log in as a service. The error I get is : "Failed to set the log on as service right on the user given. Error : OpenPolicy - 5" Any ideas? Thanks.
Accessing console on laptop
Hi I've installed Exchange Reporter today, but I can't seem to access it from any other PC apart from the server. It 'is collecting data OK but when I browse to http://servername:8181 it does not connect. I have added port 8181 into the local Firewall to make sure that this was not blocking it but no joy. Is there a service that I have to start? Thanks.
Determining Windows 10 Build
How would I determine and run a report showing which build version of Windows 10 Professional a particular computer is running? Thanks, Chris
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