Importing data
Hello, I want to import all data from spiceworks, to service-desk manage engine can any one help.
Notifications #2
Hi,How to configure notifications for technicians, if a new request is not assigned to more than 30 minutes? Thanks!
V12.2 - Many functions no longer appear
Oi. Muitas funções não aparecem mais ... Esta nova versão do OpManager é falta muitas coisas importantes quando o servidor for selecionada; serviços Windows monitorizada por servidor. Serviços como: FTP / Web / SQL / Active Directory Layout com contadores AD / SQL Entre várias outras coisas que são difíceis de encontrar. A aparência é muito bonita, mas é muito lento também. Gostaria de voltar para a versão antiga ... porque infelizmente há muita falta.
Can I use Manage Engine Service Desk Plus on my Godaddy account ?
Hello team, Can I use Manage Engine Service Desk Plus application on my godaddy account ? I have a Economy Hosting package from Godaddy for Linux and I would like to install ME SDP on it. If someone could share the steps that would be very helpful.
Changing Database
Hi, I would like to ask for those who are familiar about changing database. I have Postgres backup and I want to restore it in new DB which is MS SQL, will this be possible to transfer the data or do I have to stick with Postgres? I've tried it and it's giving me an error of "0 tables found...Please start and stop the server once and then try to restore t he backup data..." Thanks Rowell
Monitoring systems that use DHCP
Is there a way to automatically update IP addresses on machines that use DHCP, or change IP’s for other reasons? It seems like once a week I have a device reporting as down, because the IP has changed. I know I could change some settings to go by name instead of IP, but I don't think we want to go that direction either.
Cores count
Hi, One of my Service Desk Plus users is asking for a feature that sums automatically the quantity of the cores assigned to the servers in the CMDB. Is there any way to accomplish this within Service Desk Plus? Thanks,
Reporting on Conversations
Is it possible to run a report on the number of outgoing conversations (replies) that a technician makes?
Form templates
Is there a plugin or any way we can make templates more dynamic and visually pleasing? We would like to group fields (either by adding spaces or borders to go across the template horizontally). Some of our forms require users to answer questions and depending on the requirement, it would expose more fields. Whilst we have done this, we have the issue of the fields moving within the template. Is there any way to set the tab sequence?
Support
Has anyone else had issues with PMP support The UK and US numbers never pick up and the web form is broken and will not allow a case to be raised
Mail Fetching has stopped working
Hi, Mail fetching has stopped working suddenly on our SD+ today. I've stopped and restarted mail fetching - with no change I've restarted the SD+ service on the server its installed on also - with no change. I'm getting this error when saving the incoming mail settings: FAILURE :E-mail settings saved successfully. But error occurred while trying to check connection with mail server - Authentication Failed using the given username and password I've checked the credentials used and have confirmed that
ManageEngine Support is experiencing a slowdown
Dear Customers: Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city. All offices and schools in the region remained closed. ManageEngine’s Chennai office was closed yesterday, with the exception of our customer support staff who came in before the storm hit. Customer support has been spotty as communication links have been
Power BI Licenses - Skew figures
Our license metric is skewed because - we have a Million power bi licenses applied.. Can these be made to be ignored from the home screen metric? Dan
administrator cannot login problem
we use Support center plus 7601 and MS-SQL , license not expired for 2021 today i try to login by administrator and result is "Your license does not allow you to view this page" Another users (no admins) can to login and work. I try to find admin accounts via sql script from topic "resetting admin password" - result is: user id 2 administrator administrator what i can do else?
Purging the patch folder?
I notice this morning after applying the patch for 8.0.0 Build Number 8014, that my patch folder is getting larger and larger... It also contains a whack of updates for version 7.9.0, even though I'm on 8.0.0. So the question is - how do we purge the contents of the patch folder - is it as simple as deleting everything except the most current patch, or is there some other method we must do? dcc
Increasing Heap Size on NCM
Has anyone have issues with the low heap size on NCM? It's showing me it uses about 600MB while it only has 100MB heap size. I tried tuning the heap size by executing the -Xms and -Xmx commands but it looks like it needs to point to a certain java "object" (or script? not that familiar with JVM). Wondering if anyone have any experience tuning the heap size and can share the command line they used. Thanks
Spam Rule set to block Exchange out of office replies "Subject Begins with "Automated reply" still append to request
We're trying to prevent Office 365 Exchange user Out of Office Replies (Subject begins with Automated Reply) from appending Requests (unsuccessfully so far). I've created a SPAM Filter for Subjects that Begin With 'Automated Reply' - yet they continue to append to the requests (even if request has been closed). Is this beyond SD+ (Cloud) capability or am I going about this the wrong way? Rob Brown Versa Products
Project Owner Query
Hi, we want to begin using the Project module and I'm currently testing this module. One thing I'm struggling with is that when I drop down "Project Owner" only my name appears. How do I add other member of the IT function into this list? Regards.
Dynamic Fields - Execute Script - Set Subject field based on Additional Field content
Hello, I would like to set the Subject field to be the concatenated value selected under 2 additional field's selection. For example if they select UDF_CHAR12 - Hardware Issue and UDF_CHAR13 - PC Laptop, then I would like the subject line to show Hardware Issue - PC Laptop. So far I haven't even been able to get it to display the first value. I've tried using the below script that I found under another query. var x=$CS.getValue("WorkOrder_Fields_UDF_CHAR12"); $CS.setValue("SUBJECT",x); This displays
third party ssl on 12.2
Hello, How to enable third party ssl for opmanager ? No old tutorial apply anymore. there is no file "ssl_server.xml" file (under OpManager_Hometomcatconfbackup) Where to edit tomcat conf now ?
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
ManageEngine Customer Support is Experiencing a Slowdown
Some of you may have experienced slow customer service over the last 12 hours or so. Yes, we have an issue and I want to give you an update. A severe cyclone Vardah hit Chennai on Monday, December 12th and passed over the city several hours ago. All offices and schools in the region remained closed today. Zoho’s Chennai office was also closed, with the exception of our customer support staff who came in before the storm hit. However, customer support has been spotty as communication links have been
Unable to generate scheduled report
Hey, Everyday I get the message below: When I go to report and search for scheduled reports no records are found. How can i stop this report for being sent? Kind regards, Jordi van Oosterbosch
Trap Processor
Hello i'm triing to edit a trap processor for a new trap, i set some values in mach critera and i save it. But when i open the trap in monitors this values are not present/saved. How i can solve this issue ? Regards Rocco
Role Based Access
Some of the reports contain more information than we might want all users to see. We would suggest being able to configure different user types, with a menu to select which reports they could see. Dan
system errors when NOT using full-qualified domain name when accessing SD+
the team, we noticed that after one of recent patches system is throwing errors when user doesn't use full-qualified domain name e.g. http://sdp.mydomain.com our system is hosted on-premises and are using SSO\passthrough, so people within the same domain shoudl be able to use only http://sdp what's wrong? /mar
Add/insert text to subject
I need to add or insert text to the request subject when it comes to Servicedesk (from any way, mail, portal...). I have several Support groups and I’m using templates for each of them. What I need is that by request that comes to a one of the support groups (with a specific template), a fix text will be added/insert to the subject (like it is inserted the request number).
Need additional AD information displayed in Incident request form
Hello, I need to display the user's Phone number, location and email in the request ticket These are all fields that are imported from our Active Directory so they should be able to be displayed somehow but I haven't seen how to accomplish it. Thanks
Integration c#
I want to integrate the api with C #, but I can not generate the regenerate key.
Is it possible to automatically assign email tickets to a probem
I want to automatically assign emails to a specific problem in problem management based on contents of ticket description. Is this possible?
Technicians \ Additional E-mail
Hi,Technicians can not specify an additional email address. Unlike the Requesters. It Fixable? Thanks!
Please allow user to attch some files in work log
team, Our customer arise following feature request: They want to enable user to add attachment when they add/edit a Work log (request/change module). Thank you.
MAP New issue
In the Map section new issue In the map view I see 8 devices, in the list view of the same map I see only 5 devices!!
Update requester details via import
Each time we upload updated requester details into ServiceDesk, rather than over write the current requester details brand new records are created, so now we have every requester in as a duplicate.. Does anyone know how to update requester's details rather than add new? Many thanks
Possibility of customizing purchase order
Hi, Is there a way that we could add new fields or remove / re-name any existing fields to the Purchase Order? Regards Hirantha
Next Page