Adding notes issue on Version 9.2 Build 9232
Does text with format is not longer allowed in notes? I can´t save the notes added from a htlm source using copy/paste. It only works if I type in plain text.
Good Day
Good Day is there a way to change the Resolved Status from Completed to in Process. Thank You
"Move Remote Home Folders" moves the folder without any data
Using the "Move Remote Home Folders" feature has a scary glitch. I tested it on multiple test users, and it only move the top level folder to the new UNC path, and none of the data in the folder. I manually moved some folders to make sure it wasn't some strange server policy that was stripping the files from the folder. Has anyone else experienced this behavior?
TimeZone again
Hi! Method on link https://forums.manageengine.com/topic/time-zone-4-11-2013 is resolves my problem with incorrect time in logs. wrapper.java.additional.32="-Xbootclasspath/p:../lib/jaxb-impl.jar" wrapper.java.additional.32.stripquotes=TRUE wrapper.java.additional.33=-Duser.timezone=GMT+3 <<<<------ # Initial Java Heap Size (in MB) However, after adjusting for timezone ELA ceased to display clickable graph in the search area. I can only watch the continuous progress of the build or the vertical
Mobile App Notification
Good day, We have SDP Enterprise and make use of the mobile app. The app however does not seem to be able to issue notifications. Is there something that we are missing? or If it is not a feature where is this in your roadmap? Thansk,
Unable to load mib From HP
Hello i'm tryng to load the mib using mib browser: vc-domain-mib vc-module-mib vc-qos-mib Downloaded from HP web site: http://h20564.www2.hpe.com/hpsc/doc/public/display?docId=emr_na-c04272529 Version 10.40 But i've some errors. Attached the mibs Could you provide an help to solve this issue Regards Franco
decommisioned IT Service
Hi, we are in the process of creating IT services in ServiceDesk Plus. The plan is to relate the IT Service objects to the Business Service objects. And also to relate the IT Service object to the software object that then again runs on a Server. This is really just straightforward. But how to administer IT Services that has been decommissioned? I now Assets can be decommissioned, but how to decommission an IT Service? Once an IT Service is decommissioned it should still be visible in ServiceDesk
upgrading Service Desk Plus 32 to 64 bit
Hi, Is there a detailed guide with steps to upgrade SDP 32 to 64 bit? What are the requirements if any? Is there any licensing changes for 64 bit version? Thank you.
E-mail attachment stripped with ampersand
We can submit/upload attachments that include the ampersand symbol and they show up in the request, however if we try to forward that attachment from within ServiceDesk Plus, the attachment is stripped. Other attachments come through just fine. Please advise
SLA
Hi i want to ask is SLA Working if the Request Status is Changed to Resolved? is it Possible ? Thank You
Purchase Order - Additional Fields "Cost"
Is there a way to move a Purchase Order Cost Additional Field? I need to add Recycle Fees to the Purchase Order but need it to be Taxable. Same as Shipping Cost
this page cant be display
Working to enable https with keystore intall procedure, Self Serve Plus broke. Start up shows like this: This page can’t be displayed Make sure the web address http://localhost:8888 is correct. Not able to trace the root cause to revert it back. Please advise,
UpdateManager.bat on Version 5000 fails to run
I want to update from 5000 to 5010 but when I try and upgrade it just asks me to backup sql and then just comes back to command line. The Upgrade manager never comes up. Example: CMD As Admin c:\Program Files (x86)\ManageEngine\ADAudit Plus\bin>UpdateManager.bat Backup configuration data as a precaution [PgSQL/MySQL] (y/n) ?Y .... Backup OS : windows server 2012 r2 Database Arch : 64 Database Version : 9.2.4 Backup Start Time : 2016-11-17 15:30:52.477 Backup End Time : 2016-11-17 15:48:11.197
Godaddy Ceritifcate installation on Linux machine
I have received .pem file from godaddy which need to be installed on the ServiceDesk on my linux machine. I need to go to https using .pem file certificate. Please help me out on this.
Explicit Deny Permission for non IT Roles/Groups
I have several non IT groups who are either now using ServiceDesk or who would like to start using it. One issue I have is with our HR department. they would like to intake requests; however, I cannot isolate their tickets under the current security model. It would be nice if there was an option, perhaps in roles or groups to explicitly deny access to tickets owned by certain groups so I can protect privacy issues relaed to grievances, FMLA, etc that would otherwise be exposed. It is not practical
Looking for the source table of the Foreign Key of TemplateID in Submodule Service Template
Dear all, Reference is made to the print screen below. Could you kindly tell me which table is this template ID Referring to? Kind regards, JS
Mandatory category before assigning
Hello all. Scenario: Before assigning a request to another techician, field "category" must be filled in. That is, if no category is chosen, it is not possible to assign the request to another technician. Is this possible somehow? Best regards Jens
Cannot Close Request With Non-Mandat Field action on the item
Hi dears I use Non mandate field rule to create request and set this rule on my Item, but when i want to close this request announce that item have to be filled to close. when i select my some subcategory in the form they dont have any item and i should disable and non mandate item field but when i want to close request item is the mandatory filed. how i can solve this?
UpdateManager without Backup
I've seen multiple people post that you can edit the update to not take a backup but i cannot get it to work. I've added the -DSDBackup=False to updatemanager.bat, but i get a fail and uninstall. Help
Concerning russian characters
Hello! I have a problem with russian characters when I creating a request. Somebody have a solutions for this issue?
Loss of data inserted when resolving a ticket
Dear all, When we enter a resolution and decide that the next step of the ticket should be Closed (say, through FCR). After filling in all the information in the Close pop up window, if there are mandatory fields a technician needs to add, this window disappears and all the information with it is also gone. SDP should store the data which was inserted because the technician might not be aware that there is mandatory data missing. Kind regards, JS
Selecting Custom Theme removes section borders?
I'm running into a minor issue with the custom theme. I just want to change the color of the header background and tabs and leave the rest default, but when I do that the borders around the section headers and the sections themselves disappear making it look pretty bad. It happens even if I select the exact same section head color: Default Theme: Custom Theme: Is there a way around this or are those borders just missing from the custom theme by mistake? Edit: Forgot to mention this is 9.2 build 9223
Mail Fetching isn't working
Hello, the mail fetching isn't working, when I am trying to open a ticket by sending an email it doesn't open a ticket. it used to work, but not always, now it is not working at all.
Help making a cae with SNOW
I need help from you guys. Here is my issue: I like Service Desk Plus and have 15 techs/programmers in house. I manage half of them and we have review SD+ and like we it's offered. My new boss came from another company that used Service Now as their help desk and managements tools. He really doesn't care about paying over $100K for the software and implementation because Gardner recommends it and SD+ is not even listed with them. All I've heard from other users is that is a mess to get it working
Report Field Definitions
Is there a list some where that examples all the fields and how some are calculated for the report fields? Example is time elapsed, is this total time including weekends or just week days? Thanks
OpMan v12 upgrade assistance
Hey guys I've been having some issues upgrading our current OpMan v11 Central server to the new v12 version. I've downloaded the 64bit v11 essentials .exe from here: https://www.manageengine.com/network-monitoring/download.html?v12banner Firstly, is this the in-place upgrade for current v11 customers to move over to v12? If so, would you be so kind as to provide me with the steps on how to go about the upgrade. When I run the .exe on the central server, it installs a probe and doesn't upgrade the
opmanager 8
hi there, the server that run my opmanager 8 had down and unable to repair. so, i got a new server and installed version 11, so wondering how can i transfer my account and also the database? as i got perform the backup. thanks.
Rest Api to get device temperature and humidity
Hey All! We've a legacy system, which gets device temperature from OpManager's PGSQL database. There is rest api called getDeviceSummary, can i use it to read temp/humidity. Tunca
No Conversation Opened
Hello, I do not open conversation when I click on the request. Why could it be? Can you help me.
Assets Tab
I will like to know how to generate Assets tagging and how it works. If an instruction can be send to me or mini demo, I will appreciate it. Thanks
importing requesters from LDAP to custom site
Can I import the requesters to custom site? We have serveral companies we provide computer service and want to separate their users to different sites.
Change of superior/chief for group of users at same time.
Right now, in service desk plus, when I would like to change chief/superior for group of user, I must edit every single account one by one. I would like to do this at some time for all. Kindly ask you for add this feature to the service desk
Is it possible to include in the purchase order, a field with the total amount in the letter?
it would be very useful for us and our suppliers, counting on a field in the purchase order, including the total amount with letter: Example: Total ($): 1,250.00 one thousand two hundred fifty in Spanish, of course. Thanks alot in advance.
2 domains
Hi I have 2 domains and I want them to see helpdesk with different request templates and service catalog is there any possibility to do that?
Private Notes
Is there a way to have notes that are visible to Admins but not to Technicians? Even if it is a custom field there are some aspects of documenting a service request that I would rather not be visible to technicians
How to enable new user on AD to be routed to specific Site.
Hi All, I need help, How to enable when new user created on AD to be linked/routed direct specific Site service desk Plus. Thanks Emmanuel
Mail setup
regards, I need your help with the configuration of email, it sends me the message "can not find a valid certification path" and perform the steps indicated in the forum with the Gencert.bat file but the error continues to appear.
configuracion de correo en servicedesk
Hola, Tengo inconvenientes para configurar el servidor de correo en la herramienta, el mensaje que indica es: "No se encuentra una ruta de certificación valida" ya realice los pasos indicados en el foro utilizando Gencert.bat y Cer.jar sin embargo continua el problema. gracias de antemano
Notification Sending Error
Hi, The issue started when one of our technicians reported that she did not receive a notification for a ticket assigned to her. Upon checking the logs, I found a lot of recurring errors regarding notification sending, specifically the following three: Exception while trying to send notification for the request. Mail sending failed. Problem occured while trying to populate table Notify_WorkOrder, for the sent notification. I sent a test message to myself and successfully received it. We are running
View all request
Is possible for requesters to view all their requests from the self-service portal, currently they call only see requests submitted through the self-service portal and not those registered by the service desk coordinator or by email.
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