Incident Template - Form Designer
Hi,
Is there a way to edit a New Field when you add one through Helpdesk > Incident Template ? I'm trying to create a new form.
Once I add it I can't see where I can amend the type or content of the field, and when I remove and try to re-add the same one from scratch it keeps it cached so I can't use the same name!
Can these be edited somehow ? All I can seem to see is Remove or set to Mandatory Field, Requester can set and Requester can view.
A
Is there a way to edit a New Field when you add one through Helpdesk > Incident Template ? I'm trying to create a new form.
Once I add it I can't see where I can amend the type or content of the field, and when I remove and try to re-add the same one from scratch it keeps it cached so I can't use the same name!
Can these be edited somehow ? All I can seem to see is Remove or set to Mandatory Field, Requester can set and Requester can view.
A