Group is being used by a module. Hence cannot delete it
Hi All, Good day I am not able to delete any group, it's giving me this error message: Group is being used by a module. Hence cannot delete it. Can you please advise me! Thanks in Advance
Reports sent as Excel are not sent
Greetings, I've dealing with a problem since November 1st, all reports that are sent as a Excel attachment (.xls) are not sent, not even the email empty. All other formats (PDF, CSV, HTML, inline HTML) are sent without a problem. I thought at first that it was a problem with our email, but I sent the reports to external domains and the same happened. I've already restarted the app server and the SQL server with no changes. Please help me. I have the version 9.1 built 9105.
Doesn't restore a backup made
Good Afternoon, I want restore a backup from server old to server new, the process ended successfully but when I go to the web platform , shows me no information, as if I had finished installing I don't know what happend, please, can anyone help me?.
User survey returning 404 - all other areas work fine
We are just beginning to test the user survey before we push out a pilot. I've created a test survey and the notification on close is working (I receive the email regarding the survey). However if I click the survey link button, I get a 404 error immediately. the link itself seems valid (http://helpdesk is our direct link for the helpdesk no port required) http://helpdesk/sd/SurveyDetails.sd?surveyData=28e9182aaade180c3a315a4f9c483a9f6116cb41 But following that link from the email just returns an
Lease option import from csv
Is there a way to import Leasing information (start to end date) from a csv file? I have over 400 assets that are leased. Creating a separate "leasing column" will not work since we are using the notification option to notify us that the Lease is about to expire. SDP verison # 8114
Shrink install size
Over the past couple years, as we've used ServiceDeskPlus and, especially, as we've upgraded it, the install folder has grown to several times its original size. I'd like to shrink it down, without damaging the installation. Are there any locations where old/unused files from previous builds can be removed? Backup files from old builds, etc etc? Thank you,
Custom Query for Closed / Resolved Previous week
Hi all, i have the following query which works for the resolved but i would also like to include closed What would be the best way to incorporate both resolved and closed in to the report Thanks in advance select MAX(aaa.first_name) "Resolved By", COUNT(Distinct workorderid) "Count of requests" from workorderhistory woh left join aaauser aaa on woh.Operationownerid=aaa.user_id where operation='Resolved' and woh.OperationTIME >= <from_lastweek> AND woh.OperationTIME <= <to_lastweek> GROUP BY aaa.USER_ID
Using the Asset Agent what determines the computer CMDB types
Using the Asset Agent what determines the computer CMDB types. When the agent sends data to the main ME server it registers as various CMDB types, what determines that and if we choose a different type will it change back on the next agent upload? As Example: Windows Servers vs Laptops vs Desktops are not all correct. Thanks Ken
Query Report - Matrix Format
Hello, Is there a way to create a matrix report based on a custom query defined by the user? Specifically - I have created a query that provides the output below, but I would like to have the year as the column headers and the count by product type below it. Thank you, James
Business Rules Logs
Are there any logs for the Business Rules? Have rules setup but need to see what is working and what is not, so would like to be able to see what gets triggered or not. Chris Trauner Network Analyst
Launcher.exe has stopped working
Is anyone having the issue where after closing the Free Windows Admin Tools on Server 2012, the launcher.exe has stopped working error pops up? Problem signature: Problem Event Name: APPCRASH Application Name: Launcher.exe_unknown Application Version: 0.0.0.0 Application Timestamp: 57ecb4d9 Fault Module Name: StackHash_8b75 Fault Module Version: 6.2.9200.21941 Fault Module Timestamp: 5792e533 Exception Code: c0000374 Exception Offset: PCH_52_FROM_ntdll+0x000302AC OS Version: 6.2.9200.2.0.0.272.7
After Upgrading to 5020 get main class error on start up
Hi We have just upgraded to 5010 and getting the main class error as per This issue have checked for psql and wrapper running etc but still won't start when trying with run.bat from \bin
Schedule Reports not running
After upgrading to build 5010 any scheduled reports, previously created or new, are no longer running. The Last Schedule Status column displays 'Error during previous' run. I have tried looking through the logs to figure out what is causing the error but have not had any luck. I have also attempted to rebuild one of the scheduled reports from scratch to see if that makes a difference however it did not. Please provide guidance on where to look for possible error codes/reasons for the failures.
ADAudit for multiple domain forests
OK, I could have sworn I posted this question last night but I don't see my original post anywhere. So please excuse me if I inadvertantly double-posted this topic. I have two domain forests, 'Domain A' and 'Domain B'. There are currently no domain trusts between the two and a firewall divides the two. These domains are not aware of each other in any way (so currently no DNS records in 'Domain A' referring to 'Domain B' and vice versa). ADAudit is currently running and collecting event logs from
leased asset email
Hello, is it possible to receive an email (IT group and user) when the lease time for the asset is expired? Greetings, Jeroen
Did you know: You can enforce granular password policies for different users in the same AD domain
When sensitive information needs to be protected, user's compliance to stringent password policies becomes a necessity. The default domain password policy provides neither the flexibility to apply different rules for different users nor enough complexity rules to construct a strong password policy. How convenient would it be if you could enforce different password policies for users with different privileges such as IT admins, finance staff, managers, non-IT staff, etc. ADSelfService Plus' password
ServiceDesk Plus and ADSelfService Integration
Hey Guys, I have a it of an issue, I am trying to setup an integration to ADSelfService from ServiceDesk which are both located on the same server. ServiceDesk Build = 9232 Protocol = Https Port = 448 ADSelfService Build = 5318 Protocol = https port = 443 In the General > ME Integrations tab under ADSelfService Plus. I have tried the following things. Server name: *SERVERNAME* e.g. LONAS01 Server Port: 443 Protocol Settings: https Servername: *Private Ip Address* e.g. 192.168.1.10 Servername: *loopback*
How to configure a change template in ServiceDesk Plus.
Hello Folks, Trust you all got to see the earlier quick how-to videos posted on ServiceDesk Plus. In case you missed them, head here . So here's another short how-to video on creating change templates in ServiceDesk Plus. Are you the change manager who intends to make the RFC (Request For Change) creation easier for your users? Then here's a quick hack for you to implement it right away. Configure change templates that let you customize the forms for the most common and frequently requested changes.
WARNING - System.in has been disabled
Hi everyone, I can't start my Password Manager Pro MSP anymore. My operating System is a CentOS 6.7 64-bit. logs/wrapper.log says this: INFO | jvm 1 | 2016/12/08 13:56:12 | Press Enter to continue... INFO | jvm 1 | 2016/12/08 13:56:12 | WrapperManager: WARNING - System.in has been disabled by the wrapper.disable_console_input property. Calls will block indefinitely.The PMP Process seems to be running, but still I can't reach the Application. Is this a known Log Entry/Problem? Thanks and
ADManager Plus now extends support for Windows Server 2016.
ADManager Plus now extends support for Windows Server 2016 by allowing users to: Install ADManager Plus on machines running Windows Server 2016. Manage Active Directory objects in Windows Server 2016 domain controllers. Manage Active Directory running on Windows Server 2016 domain and forest functional levels. Manage (enable, disable, move, and delete) and report on computers running Windows Server 2016. ManageEngine ADSolutions Team Direct : +1 408-916-9891 Toll Free : +1888-720-9500 How
When is a ticket considered " responded" ?
Dear All, This is a very basic question, but I wasn't able yet to find the answer to it. When will a ticket be considered as "responded", stopping the clock for Response Time SLA? I don't seem to be able to find the specific action to see that the ticket has been responded to. Kind regards, JS.
O365 Manager Plus 4011 released with high availability support!
Hello Everybody! We are glad to announce that O365 Manager Plus now supports high availability in its latest build - 4011. Features: High availability support to ensure minimal downtime. Note: Available only when integrated with AD360. Enhancements: Now get detailed information on emails sent and received, both internally and externally, in Email Activity by Users report. Archive Mailboxes report now shows you the archive status of each mailbox. Issues fixed: Issue which caused a session time
Openfire + Manageengine
I have an corporate Openfire server (own IM server with users, like ICQ)Can we send notifying about status task to the jabber account?
Another option for order the request...
Dear sir, Dear sirs, We are testing the SDP, and my users ask me, if it is possible to order the tkt for 'news', in other words those that have been created, modified or have received a response ... and are pending to see for the technical. We have the bell, and the text highlighted in bold, but rather confusing ...
custom status and auto trigger of time entry
Hello, Wondering if it is possible to automatically create time entry events based on a request status? We have an 'open' status of 'in progress' which we would like to use to keep track of actual time spent on tickets, which is seperate from how long a ticket has been open and thus tracking SLA. We would like that when you set the status to 'in progress' a new time entry record is created. alternatively, when a request is changed we're able to report on how long a ticket was in a certain status?
OpManager Enterprise Windows: Unable to start service
Hi, I have recently installed a fresh version of OpManager Enterprise with MSSQL backend. I've tried running reinitlizeDB.bat - but the same error occurs after restarting. However, it fails to start the service, this is the latest rows from serverout_0.txt: [13:56:12:359]|[12-02-2016]|[com.adventnet.persistence.xml.XmlParser]|[INFO]|[17]: Going to parse the XML :: [file:/C:/MANAGE~1/OPMANA~1/bin/../conf/Persistence/error-codes.xml]| [13:56:12:389]|[12-02-2016]|[com.adventnet.persistence.PersistenceInitializer]|[SEVERE]|[17]:
Automatically import requester CSV file in SDP
Hello to all, is there any way to import automatically CSV file for requesters? We see this option in SDP requesters admin tab but it's manual and we would like to create a task for automatically update. Thanks in advance
Since 9230: one Service Catalog form won't allow setting technician
Hi all, has anyone seen this - we have a service catalog form, which since we updated to 9230 yesterday will no longer retain the technician. You can pick up successfully, buy if you click on the group and technician fields to assign it that way, or use the assign function, it will set the group ok, but it never keeps the technician. The technician goes back to Not Assigned. so far only noticed on one form have tried editting the form to remove technician and group and add them back again. cheers.
Error after 9234 Update. XSS Vulnerability code detected in URL
Dear All, We have strange error after 9234 Update. Database - PostgreSQL. We have some Custom Reports emailed (every mounth, every week) with Requests resolved by each Technician or assets in use by sites (see attached screenshot). Situation 1. When we try to Edit request with report (Something like change status from "Open" to "On hold") - and save - Get error "XSS Vulnerability code detected in URL. Some script tags are detected in the values passed to this screen. This could be a Cross
Server Security when exposing the site to the Internet
I need to make our ADSelfService site available to users via the Internet. Is there a white paper or guidelines available to properly do this? Currently I'm running ADmanage, Aduit, and SelfService on the same VM. I'm thinking I should probably peel Self Service off and put it on it's own machine in the DMZ. Thanks for your help. MC
Has anyone seen this Survey Error?
When customers click on the link in the User Survey, they get this error: It is very generic so not sure what to troubleshoot.
Patch Deployment - Time Zone Consideration
Folks, I was wondering if anyone knows if the "Patch Deployment Window Setting" option within the Deployment Policies takes the local Time zone of the actual workstation being updated into consideration?? We have over 4500 computers at 32 different remote offices and all offices are setup as remote sites with Distribution Servers. Our Desktop Central server is located in the Mountain time zone and the time zone on that server is also set to Mountain TZ. If I create a patch deployment configuration
Report: Template Change History
I am trying to write a report to pull specific history on requests (incidents & service). The detail I'm interested in is if the template was changed after the request was submitted. I can't seem to get the tables linked properly to gather that data. Here are the fields I'm interested in: Request ID Original Template Name used for creation of the request Template Name the technician changed it to Date the change occurred Request Category Request Sub-Category Your Version : 9.0 Build 9009 Database
mandatory field in task assignment
is it possible to make a new task assignment have a mandatory selection? I want to make it so any technician creating a task is required to select a group.
Unable to export reports
The reports are running, but when trying to export to any option (PDF, XLSX, etc..) it fails with the following message HTTP Status 500 - Dispatch[/Report] to method exportReport returned an exception type Status report message Dispatch[/Report] to method exportReport returned an exception description The server encountered an internal error (Dispatch[/Report] to method exportReport returned an exception) that prevented it from fulfilling this request. Apache Tomcat/@VERSION@ Please help!
24 hour time in OpManager
How do I configure OpManager to use the 24 hour clock instead of AM/PM? Cheers, bt
Legal notice font size
Is there a way to change the Legal notice font size? It comes out real tiny on the user end. Thanks, Josh
Purchase Order - Incorrect Quantity Error - chrome
Please make it so when using Chrome, if you forget to put in a quantity, you don't lock up chrome completely with errors saying there is an incorrect quantity. Instead just error once and let it be cahnged.
Onboarding and Offboarding
Does anyone have any tips for creating onboarding (new hire) and offboarding (terminations) templates? Thanks
MDM webinar: Overcoming the challenges faced by your mobile enterprise
Join us we understand the need for effective management of mobile devices in an enterprise. Date - December 15, 2016 Time - 11:00 AM to 12:00 PM GMT (Register here) In this webinar you will · 1) Understand & overcome the challenges faced in a mobile enterprise · 2) Learn the important prerequisites of a good MDM solution · 3) See a live demonstration of Mobile Device Manager Plus
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