Query to BD - ADSelfService Plus
Hello Team, I would like to check if some user had registered with the same email, or differents users rigestered the same email? Can can I make a query to the postgreDB? We wanna prevent the users register with the same email. thanks
Query Report for Purchase order detail
I am running ServiceDesk 7.508, with a MSSQL backend. Is there a query that can be run that reports back the PO number, date ordered, po title, and Remarks section. It is really the remarks section that I cannot get to work.
Possible script?
I need to create some way to to send a email to someone other than the requester when a ticket has been resolved. This person would not be a technician
APPROVAL_ Status
I have a requirement to use a custom trigger against the Approval_Status field value on a ticket; however this is unavailable in the custom trigger options. Can this be added as a trigger point "APPROVAL_STATUS": "Pending Approval",
Desktop Central 10/9 version confusion?
Hi, On the main download page for DC it now states download desktop central 10. However when you then go to click on the service packs and upgrades it takes you to the current build of 9. Am I right in assuming that the main download where it states version 10 is still actually version 9? Or have i missed something about an upgrade version? Thanks
Map a drive
Can someone please point me to some documentation on how to create packages with desktop central? I am new to the program, and I am trying to create a simple drive mapping, but can't seem to figure it out. We usually use the net use command, but it does not seem to give me that option. Struggling a bit with this program Darren
Error 1067 - Password Manager Pro
Hello. I'm trying to start PMPAgent service on Windows Server 2008 R2 Enterprise - 64Bits but always shows the mesage: Windows could not start the PMP Agent service on Local Computer. Error 1067: The process terminated unexpectedly. Has anybody seen this before? I've already delete all PMPAgent files and restarted the installation but didn't work. Thanks.
Force server to specific IP
Hello guys, I have couple IPs hanging on my box. But I would like to force the DC server to specific address. https://www.manageengine.com/products/desktop-central/desktop-central-server-ip-binding.html The above article doesn't help. After those changes, the service is trying to start (the tray icon status), but it looks like the ports change to 10 from 8020 both After couple of minutes the service stops and nothing happens. Could you help me please? Cheers, Marek.
export users
Exist any option to generate a csv file with Ad manager plus with all the domain users and the same password to migrate them to a new server in a new hardware, the old server is windows server 2008 ST the new server is windows server 2012 ST Thanks for your help
Change Details pop-up window
Feature request -- the ability to configure which items are shown in the Change Details window. For example: - impacted services/assets - expected downtime (duration is shown but often these are not the same) - Custom fields (i.e.: Risk) - Approval Status Your roadmap has an upcoming feature where Requesters will have access to the Change module. The calendar can provide a requester and CAB a summary and understanding an upcoming Change. SD 9217 Enterprise MS SQL ------------------------- Canada
Desktop Central errors when running patching configurations
When running some patch configurations I have a few systems that fail to take some .net patches and result in the following error - "A Patching error A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider" The systems throwing these errors are windows 2008+ servers. I'm certain this isn't a DC issue but do you have any ideas on how they may be resolved?
Cannot use "msg.exe" (Error:
I have setup a sw package for office and I need the user to call me after the setup finishes. The setup works fine. Then I added a post-deployment activity "Run script". Content of the Batch script: --- .@echo off "C:\Windows\System32\msg.exe" * Please call Admin exit 0 --- Nothing happens after the setup is completed...the deployment status is just "executed/successful", no errors mentioned.. I tested a lot and finally did this: Create a new config - Custom Script (computer) I tried several values
How to perform Reboots after SW Deployment
Hello, First: I am working with DesktopCentral for over one year by now, so I am not completely new. Still there are some point that do now work as I expect, so I would like to know, how to achieve the following two cases: How to tell the client to reboot, when the setup itself does not require this; I want to reboot the client anyway! 1. Prompt user to reboot after SW install I know I can set this in the "deployment policy": "Prompt for reboot" & let user skip the reboot. What I am looking for:
OpManager12 Webinar - Register Now!
Hello Everyone, We are organizing a webinar for our customers to educate how to upgrade from OpManager version 11.6 to 12.2. The webinar's Agenda includes: Evolution of OpManager Version 12 and its significance Benefits of an integrated tool Existing users - How to migrate in three simple steps? Webinar details: Speaker: Suresh Bagavathy When: Tuesday | 22nd November 2016 Time Zone: 10:00 AM EST | 3:00 PM BST If you are interested in attending, please register here. Cheers, Suresh
Password Manager Pro Browser Plugin
Hi everyone, I'm currently trying out the Browser Plugin and had some Questions: - Two Factor Authentication via Mail: I login to the Plugin, receive the Mail-Token but as soon as I want to copy it the Plugin closes and the Token is invalid. Kind of a Dead End here. - The Autofill Icons only show up on Website Logins as long as I am not logged into the Plugin? oO - We now tested the Standard Password Manager and the MSP Edition. I configured both exactly the same but somehow in the Browser Plugin
Serious issue: SLA rule fails
Guys, There is a serious issue in version 9.2.32 when the SLA is assigned based on the support group the ticket belongs to. So, when the ticket is shifted between support groups directly from the ticket list (by clicking on "Group" field) the SLA conditions are not being checked (!) thereby the SLA is not updated and remain the same as it was before reassigning the ticket. Please note that this problem doesn't exist when you first enter "Edit" mode in a specific ticket and change the Group from
PMP on Ubuntu 16.04 LTS
Trying to install a HA PMP deployment on Ubuntu 16.04LTS and have the following issues:- 1) After installing I initially am unable to start the PMP service (after following instructions for ubuntu service install). I have to "systemctl daemon-reload" then I can start the service with "service pmp-service start"; however if I subsequently try to install any software (apt install xyz) I receive errors and the install fails. I can get round this by removing the pmp service, then installing again afterwards
Automatically locked conversation
I sometimes see that the conversations I sent from email software are automatically locked on ServiceDesk conversation field and the conversations are not transfered to requesters. I would like to know how to fix this issue. ServiceDesk version is 9.0 build 9035. I would appreciate the help. sf-yoshi
Question Regarding First Response Violations
I have a question regarding "first response violations". How are they recorded/tracking in Service Desk Plus? Here is our scenario: 1. Technician creates ticket for support request he's already addressed. 2. Technician resolves/closes ticket almost instantly (well within 1 hour window). 3. Request later shows as a first response violation. So is this triggered because we're not interacting with the user (or in some cases the incident is created by and "requested" by the technician) before closing
Respuesta de correo enviada a otros remitentes.
Buen día. Tenemos la siguiente situación. En nuestro ServiceDesk Plus tenemos configurado una sola cuenta de correo electrónico para todos los técnicos. Se ha dado el caso que cuando uno de los técnicos ("técnico 1") responde a un correo de un cliente ("Cliente 1") correspondiente al ID "X", esta respuesta es enviada como si otro técnico distinto a "técnico 1" lo hubiera mandado, y es enviado a otro cliente distinto a "Cliente 1". Esta situación es nueva, y no se había dado el caso sino hasta hace
Deleting Project Comments
Where do we disable the ability for Project members to delete comments from others? We're using Task comments as a way to communicate between Project members but would like to limit who has the ability to delete comments.
Need help to create performance dashboard for SQL and windows , SSRS and appfabric servers
Hello Guys, I am new to monitoring profile, i am working on a task to create performance dashboard for different technologies like windows servers, MS sq servers , app fabric server and ssrs. what is am suppose to do is i need to put the monitoring parameters chart on the dashboard so support teams will be able to see the history. for ex. windows ( i have CPU disk ,memory utilization and memory paging/sec ) what other metrics i need to put there any suggestion?? i am using applications manager and
ESXI not showing all the details
hii, Unable to view VMWARE ESXI active Process , hosted machine details graphs etc. Iam configured SNMP and added VMWARE credential. Both credential passed
Group and Technician fields go blank on Edit
Hey All, When working in a incident or service request. We click on either edit button, and the Group and Technician fields are going blank? Is anyone else having this issue? It is happening right now for my entire Help Desk Staff. Thoughts anyone? Thanks! Jeff Day
Software License User CAL - No Technician in Dropdown
Hi, is it not possible to choose a technician as user for a specific software license (user cal)? Also a technician can use all kind of software licenses!???
Opmanager reverse proxy
Accessing OpManager via HTTPS Reverse Proxy We would like to access OpManager via a reverse proxy over https externally. Internally we access OpManager via http://internaladdress and externally we would access it via https://externaladdress We cannot allow direct external access to an internal server over the internet which is why we have a reverse proxy (NS) in our DMZ for this purpose. anyone implemented this?
Support rep roles
Hello, How can I make support reps from one Unit to see (maybe add notes/move, but mainly just to find and follow) requests in other units? I don't find such functionality in User Roles... or the only option to see is to add those Support Reps in other Units as Support reps (though they are not supposed to work in other unit, just be able to find the request and see who is resposible)?
Problem Updating to 6.3.6 or 6.3.7
Hi, I´m unable to update to 6.3.6 or 6.3.7. Every time after upgrade i get For Input String: "False" when try to login with Domain Account. We need downgrade. On 6.3.1 Its OK.
Should I be able to apply a Configuration to a Custom Group
I'm new to the product so maybe I'm misunderstanding how to go about something and hope someone can help me out. I have a site with 10 machines in it and I'd like to deploy software and configurations to just one of those machines. From the Admin tab I created a Custom Group and populated it with the one machine I want to target. On the Configurations page I selected a Configuration that runs a script from the script repository and then tried to target just the machine I want to work with by choosing
API support/roadmap?
MSP 9.0 Build 9009, Linux/Postgres I saw a recent forum thread where it was mentioned that support for the Servlet API had already been dropped. Since we are new to MSP version, what APIs are supported and what isn't? I know I have team members interested in using the Servlet API and/or REST API for various things potentially. What is the status of the various APIs? Thanks!
use current logged on credentials
Hello, It would be great if desktop central and any other products applicable would have an option to use the current logged on credentials of the user, or have an option where it only asked you for credentials one time and saved them as opposed to forcing a user to put in the same credentials every time for every operation. thank you -sean
when a user receive the email notification,and select the link to see the ticket detail the link go to a login service desk page, not directly to the case
ServiceDesk Plus Stopped Reading In Mail
At 3.30 this afternoon our Service Desk stopped reading in e-mails. The account used to connect is set so it's password doesn't expire and it hadn't been changed. SD was giving Authentication errors in the System log. Reset the password and errors still persisted. Logged onto the user portal as the service account, with the new password, and was logged in successfully so I know the user account and password in Active Directory are correct. We use IMAP and have done for ages without any issues. We
Newsletter de Noviembre
Hola a todos! ¿Ya vieron el Newsletter de este mes? No pierdan la oportunidad de inscribirse aquí para recibirlos en su correo
Unable to uptade the Um jar
My current ServiceDesk installation is version 9.2 Build 9225. I am trying to update to Build 9232 (I also treid previous builds though). Whenever i start the installation, the update manager gave me following error: "Please restart UpdateManager, unable to update the Um jar". It then told me to klick the "view log" button for more information, but it is greyed out. Does anyone experienced the same problem?
Turn off requestor notification for one template only
Hi, We have an automated process that uses a business rule to create an incident with 14 tasks every Monday. I would like to turn off the automatic requester notification for this template only. Is there a way to use the Field and Form Rules for this template to turn off the notification or change the requestor to a generic user that I can create an exchange transport rule to discard the notification? Best regards Dave
Resizing is unavailable.
I am unable to deploy a Windows 10 image with three partitions, in 5.0.3,124 I receive this error: Host '10.16.102.64' has failed the deployment. Additional info: -------------------- Error code: 1 Module: 52 LineInfo: 6934824D6BD2F69E Fields: $module : "osd_server_vs_3124" Message: Host '10.16.102.64' has failed the deployment. -------------------- Error code: 15 Module: 51 LineInfo: E3394061D0E3A517 Fields: $module : "osd_server_vs_3124" Message: Failed to assign volume '2'. --------------------
NIC drivers problems
Dear, I'm trying to deploy a image to a Dell Optilplex 7040. Osdeploy doesn't recognize the nic driver. Please advise on how to continue. Can i put the drivers somewhere on the server or is there a other possibility?
Simple script monitor
Hello i've a simple script monitor : cat /home/backup/finale.txt exit 0 I've the following result : Script Result Exit Code 0 Message Script message not found/invalid script message format - Please refer the help card 'Output Format:portion' for assistance. Inside finale.txt is writen: Data: host01 <number> host02 <number> host03 <number> The instance name and value are separated by a TAB space ( using in bash host01\t<number>) Is that normal ? Regards Franco
Follow-up email Ticket
Hi All, I've been using ManageEngine for a few months now, once a user has submitted a request with their issue, and you replied to them, the envelop is green, if you want to follow-up or chase the issue, what is the best way to do it, there is only a forward button
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