Wondering if it is possible to automatically create time entry events based on a request status? 

We have an 'open' status of 'in progress' which we would like to use to keep track of actual time spent on tickets, which is seperate from how long a ticket has been open and thus tracking SLA.  We would like that when you set the status to 'in progress' a new time entry record is created. 

alternatively, when a request is changed we're able to report on how long a ticket was in a certain status? You can view the time line of the request but there doesn't seem to be a way to report on this anywhere