Mobile access from iOS device
The only information I have found with regards to configuring the infrastructure to accomodate Mobile access from iOS devices is the following: Step-4: Enter the Server Name or IP address in which Password Manager Pro is running. Make sure,the Password Manager Pro server and the mobile application are connected to the same network. How do you see this happening when the phone is NOT on the network (is not running WiFi) but is on e.g. 4G? What is the good pratice here?
Moving an Incident to another Account when Request created by email
We have Technician accounts that can manage all accounts and are in/associated with all Support Groups, Accounts and Sites. From these technician accounts we can raise new incidents/requests and assign them to any Account, any Support group, and specify any Requestor. However, when a Request comes in by Email and has a requestor already assigned, we are unable to re-assigning to another account/support group, and do not see requestors for other accounts. We try blanking out the requestor field
Schedule resource discovery
Is there a process to schedule the discovery of resources?
Archived Requests
Is there any way to get archived requests back into the active list ? Serious help needed. Any query? Anything???
Customize Securelink
When end users request to change their password, they're sent an email with a link to the password reset page. That link appears to be %securelink% macro from the customization page. The URL in this link has the incorrect server link. How can we configure this? Right now it's using the server name alone. We need to make this the DNS name of the server.
NetFlow Analyzer 12.2 service pack released!
Dear Users, We are glad to announce the release of NFA 12.2. NetFlow Analyzer 12 comes in new UI to make navigation much more easier and faster along with new features and enhancements. Existing customers, kindly note, that the upgrade to 12.2 can be done from 10250 onwards. To upgrade to the latest version, fill the form so that we can assist you with the upgrade steps. Customers in earlier builds can move to build 10250 by applying the service pack available at https://www.manageengine.com/products/netflow/service-packs.html.
My SQL Query Report
Hi, I'm trying to create a query report to display: Request ID Request Status Requester Dept Subject Technician Description Created Time Notes (All Notes if possible, if not latest) I've managed to find a report searching the forum, which works for the Notes field but I'm struggling to add all the fields I require. SELECT wo.WORKORDERID "Request ID",ti.FIRST_NAME "Support Rep",wo.TITLE "Subject",note.notestext "Notes" FROM WorkOrder wo LEFT JOIN WorkOrderStates wos ON wo.WORKORDERID=wos.WORKORDERID
Reverse proxy for opmanager central
Hi, I have opmanager enterprise edition, and mi central now work on default http port (tcp 80) I have 7 probe correctly connected from our customers. For security reason I need to implement and reverse proxy. For this reason I installed an server in DMZ network and I used IIS with ARR. The IIS it's configured to work on https port (tcp ip 443) Internally (LAN) the reverse proxy work correctly. Now, i want to change externally the central port (fron direcltry http to https with reverse proxy). It's
Need to Know if we could track the most commonly used Incident / Resolution / Reply Templates
Need to Know if we could track the most commonly used Incident / Resolution / Reply Templates As this would give us an insight on How efficiently we use our Service Desk and also we could look into other ways of enhancing our performance.
automatic onhold
Dears, I would like to make ticket automatic on hold while technician is on vacation we are use Manageengine service desk plus version 8.1.0 ... is there availability to make Schedule Request Status Change. Thanks in advance
Modify Dashboard
Hello All, We are using the free version of OnDemand-Service Deskplus. We have added an additional dropdown field in all our templates and we would like to show requests based on this field on the dashboard. Is it possible to modify the dashboard to include this report? I have searched the forum but none of the solutions worked. Thank you. KR, Manjula
To opmanagers MANAGERS
Hi, Today we decided to do a transition to Solarwinds, It's more then a year that there was update, still struggling with 11.6. We don't have time to do a remote session any more. Our concern is not the technical persons in this question but more the lake of communication from your director and managers. They had to inform there customers. Instead they let the technical people communicate through this forum. Its there job to COMMUNICATE by problems as this!
where do I find the service desk enhancement features listed
I am currenlty using service desk plus v 9200 and am looking to upgrade to the latest edition 92.32 sp but I would like to see a list with discription of the feature enhancements and security considerations before testing and rolling out to the live enviroment. Can any one point me in the right direction as I have found the future product enhacement page but not the current version. many thank Christina
Customize Notification Bell
Hello, Is it possible to customize the notification bell? We want to receive notifications when an email is received, but we do not want to be notified when a new ticket is assigned.
[FREE WEBINAR] Granular Password Policies for different users in Same AD Domain
Hi All, For years organizations have wanted different password policies in the same AD domain. Microsoft released Fine-grained password policies, but their solution was awkward and unimpressive. Now, seventeen years after AD has been available, Microsoft has still failed to develop a solution for better password policy controls. Now, there is an easy and cost effective solution! ADSelfService Plus provides granular control over passwords, such as denying consecutive passwords (Password1, Password2,
Different rights for different OU's
Hi, I am pretty new to ADManager Plus. I have setup a role for a group of staff to modify users group memberships and reset passwords. Now I require these staff to reset passwords for users in a different OU but not have the ability to modify their group membership. can this be done and how would I achieve this?
Export usernames or Full names from a csv with emails
What is the smartest way to export from the AD those usernames(?) or Full names that corrolate to a csv-files with x users emails?!
Upgare without backup
Hello! have 8.0.27 SDP and planning update to 8.100 4 step: 1. Stop SDP 2. Create snapshot virtual mashine where installed SDP (5 minutes) 3. Create full backup MS SQL database ''servicedesk" 35 Gb (sql 2008 R2 with compression - 10 minutes) 4. Start update When start step 4 - updater start backup and backup occur 10-14 hours.
Adding ProxyAddresses with Modification Templates
I need to add an email aliases using the modification templates. Is there a way to do this without replacing what's already defined for the user? I don't want to replace, just add.
Customized Domains / Self-Service Portal - Domain Mapping
On the following website https://www.manageengine.com/products/service-desk/customized-domain.html it suggested we can use our own domain with HTTPS but also mentions certificate issues will be had. It would be great if we could also upload our own certificate to the site for use with HTTPS and a customized domain.
Feature Request - Asset Serial Number Fixed Field
The following was requested in Aug2013. Feature ID SDF-54900 was assigned to the request by ServiceDesk support: We need the ability to limit editing of Asset serial numbers. Potential options to accomplish this could be: Configure Serial number field as fixed - not editable Admin option in Access Permissions to deny access to edit serial number field for certain User Roles When new inventory arrives, assets serial numbers are bar code scanned and imported into inventory. Asset serial numbers do
How do I remove a technician from the default technician list?
I have a few technicians who were originally set up in the default technician list. However, we no longer want them on that list and want to remove them. I've tried going into their profile and unchecking the Default Technician option and save but that didn't work. Is there a way of doing it without having to delete the technician account and recreating it?
Service Desk Plus Server Not Starting
Hello I installed the new version of service desk plus on windows 2003 server and it instaled correctly but when i tried to run its services it's not starting I checked the Even Viewer and i found this for PostgreSQL error The description for Event ID ( 0 ) in Source ( PostgreSQL ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description;
Mac Remote Control not working
Hi All, I have installed my first MAC client today and everything is working bar the remote control from the Agent. You put in the reason message and hit connect but nothing happens. Windows clients are working ok. Can someone please assist? Many Thanks JB
AD Groups not syncing
I go to Reports-> Security Groups-> Choose Domain-> Select the group and it only has 2 members in it. When I go to AD it has 4 members how do I make it sync up?
Did you know: How to automatically enroll new users for self-password reset?
Users can perform a password reset or account unlock once enrolled with the password reset tool by authenticating themselves. But with multitude of users, ensuring them to enroll can be a cumbersome process.When the user fails to enroll, the administrator’s intervention becomes mandatory. ADSelfService Plus is here to make your task easy by providing an alternative solution, the Auto-Enrollment feature. Configuration: Step 1: Login to ADSelfService Plus Step 2: Click Configuration ---> Administrative
Trouble using the %givenName% macro in email notifications
Hi, Trying to format email notifications but having trouble using the %givenName% macro or any of the other macros, the only one that works is %userName%. Could someone point me in the right direction please? Thanks Nigel
O365 Manager Plus 4010 released with 13 new reports
Hello Everybody! We are glad to announce the release of the latest build of O365 Manager Plus - 4010. This build brings 13 new reports, to provide you insights on Exchange Online and Azure AD, along with UI enhancements. Features 13 new reports in the new build include: Room Mailboxes - Gives the email address, user principal name, alias and other details of existing room mailboxes. Equipment Mailboxes - Gives the email address, user principal name, alias and other details of existing equipment
When will we be able to convert multiple incidents into service requests?
Unable to perform full backup
Dear All, Please help, we are unable to perform full backup with this error result. Starting.... Nov 9, 2016 6:28:31 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to set the standAlone param as : true Nov 9, 2016 6:28:31 PM com.adventnet.servicedesk.server.utils.SDDataManager setStandAlone INFO: Going to reset rootDir using server.dir Nov 9, 2016 6:28:31 PM com.adventnet.servicedesk.server.utils.SDDataManager <init> INFO: rootDir :: .. Nov 9, 2016 6:28:32 PM com.adventnet.servicedesk.server.utils.SDDataManager
Postgressql Issues on fresh install
I have installed service desk on an fresh linux install and whne trying to run Service Desk "./run.sh" I get the following error. Any help would be appriciated. ./run.sh ================================================================================ JBoss Bootstrap Environment JBOSS_HOME: /root/ManageEngine/ServiceDesk JAVA: ./../jre/bin/java JAVA_OPTS: -server -Xms128m -Xmx512m -XX:PermSize=64m -XX:MaxPermSize=128m -Dprogram.name=run.sh -Djboss.server.type=com.adventnet.j2ee.deployment.system.AdventNetServerImpl
How to manual input MAC address at the web GUI?
I open the IP address detail over the web browser on client PC but the MAC address field not allow me to manual input anyway can do it?
Avaya Integration
What specific Avaya phone system products are support. I am currently looking at changing our phone system and would like to verify what is need. I need to verify what will work Thanks TSouza
Im extremely disappointed - ADSelfService Plus allow register with Duplicate email
Hello Team, Im extremely disappointed to know that the users can register with the same email, in my company we found around 64 users registered with the same emai... We cant allow the users registered with the same email in differentes accounts, because with this we are given them the opportunity to shares his passwords. In order to compliment our policies NEVER SHARE YOUR PASSWORD, can you help us to avoid or detects this issues? We've 30K users enrolled and is very thad to check if each user
Account locked email link broken.
Hello, I inherited ADSelfService-Plus and am trying to troubleshoot a problem with the self service locked account feature. I am the one who happens to have my account locked so when I go to self service portal and try to unlock it the email that is sent to me is not showing the link. Also I had a coworker with admin rights go in and reset my password which sent me a temp password. I'm unable to change my password. It will not accept any combination I try. I appreciate any help I can get on this.
Unable to modify the user - Error Code : 934bf1c0
Hi Team Can you help me with the root cause of this error: Error Code : 934bf1c0 Regards
Regarding GINA deployment
Hi Team, Can you please help me out! We are deploying Gina Client on all systems belongs to different OU’s of same domain. OU1 Ou2 OU3 Times, I receive a call that we need to deploy GINA client on particular systems when I try to deploy the get the below message. So not sure when it will get deploy and how to get it successfully installed. I have scheduled GINA deployment at specific interval, even though I have disabled the task still getting the same error. Can you please help me in this
Downgrade the Edition?
Hello guys! Is there a quick way to downgrade from Professional (trial) to standard edition. After testing the system for 30 days, we have made the conclusion we dont need the Pro edit. Is there a standard licence key or so on? Mikkel
What does SDP integration do?
Hi, We are testing AD Manager Plus and Also have SDP, we have configured the details for SDP in ADP and it says it is working. What does this integration actually do? I have spent the last 2 hours reading what i could, the help file does not make sense, it says ServiceDesk Plus is a combined HelpDesk & Asset Management software that integrates Trouble Ticketing, Asset Tracking, Purchasing, Contract Management and Knowledge base in one package. ServiceDesk Plus can be installed on any remote
Feature Request: Tighter integration to SDP
Suggesting a feature for ADM+ and SDP: If a request is approved in SDP, and the request has the need to add/change/delete an entity in ADM+, make SDP have a resource type that is a template in ADM+. When a technician picks up the ticket, and the approval is made, allow a single button press to effect the change in ADM+ Example I: Terminate an employee. HR Fills out request to terminate, including a resource field linking to AD entry HR Manager approves Technician gets ticket notice and picks up
Next Page
