Form security by role or support rep
Hi We have had a custom plugin created for a External Actions - Menu Invocation. When the user opens the request the menu is displayed. We have one user that can only view the requests but I see that they can also invoke the menu. Is there a way to stop or hide the menu from this user? On another point, is it possible to configure Field & Form Rules from a Role perspective? I have a rule configured but the Support Rep has to be changed before the field can be up-dated. It would be great if the roles
Time Zone Drop-Down List
It would be great to have the drop-down list for time zones sorted by time offset. At the moment I can't see any reason as to the lists order. Australia also has multiple options for the same time zones for some reason?
Problem with software inventory
Hi, I need this to count MS Office instalation. I've installed it on AD server just to check how it works. I'm very suprised that this software don't recognize any Microsoft Office software installed on this computer. Is it possible? How can we change that? Best regards Jarek
Escalate unassinged requests
Hi, Is the anyway to auto-assign unassigned request after a particular period has passed. We needed to do this mainly for requests submitted via email, these are usually handled(assigned to techies) by the service desk coordinator, but in cases where she is not at her desk, or if she misses a request, that request may remain unassigned until it violates the SLA. We prefer not to use the normal technician auto-assign feature because we have a lot of support teams and the service desk coordinator
Increase Browser memory
Hi There I don't know why but everytime when I use the OPM After 1 hr that I use it i have to close and reopen the tab, cause the page start with about 300Kb of memory and when I close the tab is about 1.3Gb...and I can't work cause everything is really slow. Please Can you let me know about that? Thanks Just using Chrome last version
I need to hide many unused Configuration Items Types, is there a way to do this at the DB level or using the REST APIs?
I can not find a way to hide many unused Configuration Items Types using the Web UI, is there a way to do this at the DB level or using the REST APIs? Thanks Ken
ServiceDesk Plus does not run...
Hello, I've just updated the ServiceDesk Plus to newest Version yesterday. It says that its completed successfully. I then start the Manage Engine Service Desk plus in services, but i can not connect the client to it. It says connection refused. Then i do following steps: - Stop ME Servidesk Plus services. - Open CMD in Admin mode and execute the run.bat in bin folder. - After some minutes, it says that i should start the client. The client runs OK. Now the thing is, - The ME Sevicedesk Plus service
CMDB REST API - Input JSON
Hi, We are looking at some amount of inventory management being handled via API, but while we find some documentation for the CMDB API with XML inputs, there does not seem to be much that talks about JSON formats. Is this supported? Is there any documentation available?
Issue with upgrade
I am trying to migrate from an old 2008 server which has version 9.0.36 on it to a 2012R2 server. I currently have version 9.0.0 installed on the new 2012R2 server however when I upgrade i get this error . I have attached the error log. I need this working by Monday so if anyone has any ideas, that would be great
How do I set up a "maintenance window" in Application Manager?
I need to set up a "maintenance window" where the system will not send out an alert, since we expect those systems to be down.
SLA Reporting - Actual Ticket Open Time
Hi there, I need to know the actual time the ticket was open and with the technician. I want to exclude the waiting and on hold times and find out the exact time it was with the technician. Any help in getting this information from the reporting would be appreciated. Thanks and Regards, Augustine
Reporting on Multi-Select Fields from SQL
If I have an Additional field that is a multi-select; what is the proper syntax to report on it from SQL? If you can show me an example using additional field UDF_CHAR39 I'd appreciate it
Can browsers inhibit access?
I can only see security groups now whereas used to see distribution lists too. I have found that I see the modify user button in one browser and not in another so am wondering if something is blocking my view of DL's. Administration is not showing any changes were made to my access and all the changes they've tried since reported are not resolving. Any ideas?
vmware nsx support?
Is there any plan to support VMware NSX monitoring?
How do I now migrate from 32bit to 64bit?
I see from the v10 release notes that it is now possible to migrate from 32bit to 64bit: 12. Ability to migrate Desktop Central from 32-bit to 64-bit version has been introduced Can anyone point me at the instructions on how to perform this migration and if it's possible to do it on the same server? Cheers, Fernando
Permissions required to scan virtual Hosts
What permissions are required for SDP to be able to scan and search a Virtual Host? Do permissions need to be setup on the Virtual Host for SDP to be able to scan it?
Why can't I add the "Password Expiry Date" attribute to all reports?
When I run the Interactive users report, I also want to add the "Password Expiry Date" attribute to see what accounts that have the password configured to "Never Expires". But I'm not able to do that? And when I run the Users with Password Never Expires, then I'm able to select and add the "Password Expiry Date" into the report. Is it possible to do any changes so that I can have the "Password Expiry Date" in any of my reports? The AD attribute is "userAccountControl" and when I try to add this as
Tickets opened today
Folks, I"m a little embarrassed to post this, because it should be obvious, but perhaps I'm just tired. I need a Request View that shows all the tickets that were opened today (regardless of current status). Please help me and my weary mind...what did I miss? Thanks, Adam
Question about service request Form & Field rule
can I create (form & field rule), to put the service request state (on hold) till it reach (specific date) field defined by requester on the request, (e.g.: Joining Date), & when reaching this date, the request opens & start counting the relative SLA time. Thanks,
Reply Templates and $RequesterName
Hello, Are there any functions available that can be used on Content Variables (such as $RequesterName) to get only the first part of the variable. In our default reply template; we use at the beginning of the mail "Hi $RequesterName," Which translates to "Hi John Smith," (if John Smith was the requester) Which is very formal. We are sending replies to people we know and work with all the time - I would like to just have the first name in the reply, rather than first and last name. Currently we
ServiceDesk Plus 9235 Released
Dear Users, SDP 9235 has been released and can be downloaded from the URL below, https://www.manageengine.com/products/service-desk/service-packs.html Issues fixed in 9235: SD-65253 : Unable to perform agent based scan when SSO is enabled in server. Please refer to the below link for the steps to install the patch. https://www.manageengine.com/products/service-desk/service-packs.html#sp Regards, Edwin Vasantha Kumar Servicedesk Plus Team
Service Request SLA "responded by" trigger
In a Service Request, what will trigger the "responded" in the SLA. Or...what do I need to do so the ticket will know that I have responded to it and I'll comply with that SLA time frame?
java.exe over 90% CPU
Hi, Today, Java.exe process went up to 90% CPU and has not gone below for 2 hours now, preventing doing anything with the aplication. I can't even log on. Previously, SDP was working like a charm. I restarted the server, but when back up, java goes high again. OS Windows Server 2012R2 DB SQL 2014 SDP version 9.2 Build 9233 I can´t generate support files, so I attached the complete server\default\log folder. Please let me know if you need some additional information. Best regards, Rodrigo.
DB / XML / Java version error system PMP does not start
INFO | jvm 1 | 2016/11/21 13:52:30 | Old PMP Build istallation is pointed for the latest PMP Database. INFO | jvm 1 | 2016/11/21 13:52:30 | PMP Database BuildNo :: 8505 :: INFO | jvm 1 | 2016/11/21 13:52:30 | PMP support XML BuildNo :: 8504 :: INFO | jvm 1 | 2016/11/21 13:52:30 | PMP java constant BuildNo :: 8504 :: any way to fix this?
How to add resource types and specify what kind of login it will use.
As title says. I want to add some StoreOnce appliances to my PMP they use SSH to be controlled. But I cannot find an option to create the resource type with the desired login/manage method.
How do i reset password local administrator user in All PCs for whole in my domain?
I need to reset for 500 nodes local administrator password and option to create a new local administrator user and the password for whole domain joined computers and servers. How can i do that with PMP? thanks
Record Sessions message always displayed after upgrading to build 8600
After upgrading to build 8600 after logon a yellow banner is displayed with the following text: Henceforth, recorded sessions can be stored only in an external location and not in Password Manager Pro database. To configure an external location, click here Clicking the link and configuring the options does not stop the banner appearing.
REST API - Create Account and populate custom fields
I'm able to create accounts successfully using this approach: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#addaccounts I want to be able to create and account and at the same time populate some custom fields we have in our system. In the create resource section: https://www.manageengine.com/products/passwordmanagerpro/help/restapi.html#createresource It shows how you can create a resource and populate custom fields by adding the following to the JSON string: "RESOURCECUSTOMFIELD":[
update to 8600 not working
updatemanager log.
Servers requirements
Hi guys, Probably this question has been posted previously, if so I apologize but I need to confirm these requirements. I would like to know the minimum requirements you have used for the primary and secondary server ( High availability ) when you deployed the Password Manager Pro. I saw the minimum requirements posted on the website, but I would like to hear your experience, and if you had any issue with these requirements, like lagging or any issues. Kind Regards, Sam
32 to 64 bit
How do I migrate the data from a PMP 32-bit application to a new 64-bit installation?
change role
I need to change the role of an user from Password Administrator to Administrator. The GUI enforces me to pass the user via the "Password User" role before I can change, but since the user owns resources I cant do this since changing from Password Administrator to Password User is not possible. Is there a way to change role from Password Administrator to Administrator without removing the ownership of all resources? BR, Staffan
Full HTML email support
Hey guys, It's a feature that's been requested quite a bit over the years and I can't find if there was ever any movement on it. We are attempting to 'rebrand' our helpdesk and one of the aspects of that is consistent communication. Bot having full control over the notification's is seriously hampering that. I've searched the forums and roadmap but I can't see anything on there? Thanks!
Flow Monitor not working
I'm trying to get flow monitoring working on our switches. I've enabled it on the Dell switches, tested this with wireshark and sflow traffic is coming into the server. But I can't get any information to display in OpManager. Is there something I need to install? I can't find a plug in anywhere on the website.
View all incidents associated with a problem, even when they're not assigned to you
There should be a setting that allows a technician to see all incidents relating to a problem they're working on, even if the incidents aren't assigned to them. I have a number of technicians who are only able to see incidents that are assigned to them. If I create a problem and assign it to one of these technicians, the incidents tab only contains incidents that are also assigned to the technician. This is not good as a technician investigating a problem will probably need as much information
Backup Conf 3com Switch
Hi There I have a problem , in some switches I can't find the 3omoscfg.def file...so when I try to backup the config I receive this error: ftp "ip server" put 3comoscfg.def 946_ConfigFile.txt Unable to open local file. Directory of unit1>flash:/ 1 (*) -rw- 4189701 Feb 29 2008 12:00:00 s3n03_03_02s168.app 2 (*) -rw- 956854 Feb 29 2008 12:00:00 s3p04_00.web 3 (*) -rw- 10798 Sep 10 2005 03:22:38 3comoscfg.cfg where can I find this command in the NCM device template to
SMS Business Rule Notification Not Working
Hi all, I'm trying to make a business rule that alerts one of my techs when a request is put into a certain group. My challenge is on the SMS side. To start email is working just fine including a connector in exchange. In and out bound no issues. Notifications with emails are also working. I've entered (into SMS Mail ID) and manually tested via my exchange environment that PHONENUMER@carrier.com which is successful. I've looked through the Notifications area to see if I need to enable anything but
Changing NetMask of an already discovered network
Dear Sirs,- We are currently evaluating OpManager and so far it is very impressive. We have already added and configured quite a large number of devices, by manually adding them. Only now are we starting to look into "Networks", and have quickly discovered that one of our main networks was already discovered, but is registered with a wrong NetMask. This network contains the bulk of our manually added devices, which we would very much like to avoid loosing. Is there a way to change the NetMask on
How is Asset State determined?
How does ServiceDesk Plus determine Asset State?
Default Domain Controllers Policy/Modified GPO
Hey guys/gals....newbie to ADAudit Plus. We are doing an evaluation of the product (been installed about 10 days) and this morning received an alert that the "Default Domain Controllers Policy" had been altered early in the morning but nobody was here to make any changes. To make things interesting, the "who changed" portion of the report doesn't show who made the change. Anybody else experience this before? Just found it odd and sine I don't know much about this product yet I wanted to ask some
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